Trusted Agent profile · Ilford
Verified
★★★★★
377 reviews across 2 platforms
151 Cranbrook Road, Ilford, IG1 4TA
Payne & Co's office in Ilford, at 151 Cranbrook Road, is rated 4.5 out of 5 across 377 reviews on two platforms, including 358 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Payne & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ilford office, from every platform, shown as written. First names only.
5/5
GoogleWe Recently sold our property using Payne & Co. Good communication, Friendly and professional advise to guide us through the process. Highly Recommend. Thanks for all your help Tom!
Thank you for the wonderful review! We're thrilled to hear you had a positive experience with our team. Tom and all of us at Payne & Co. appreciate your recommendation. Best wishes!
5/5
GoogleA big thank you to Payne&Co and the team, we have had an amazing experience renting a property recently. Incredible support from Colin as he clearly understood our specific needs and provided excellent aid to find a suitable property. …
Thank you for your kind words! We're delighted to hear about your positive experience with Payne & Co and our team, especially with Colin and Andreea. Your recommendation means a lot to us, and we're here to assist you whenever you need us.
5/5
Googleprofessional and efficient from beginning to end. definitely recommended.
Thank you for your kind review! We’re glad you were pleased with our professional and efficient service. Your recommendation means a lot to the Payne & Co team!
5/5
GoogleStaff were so wonderfully helpful throughout the whole process
We really appreciate your feedback, great to hear our staff were helpful throughout your experience!
5/5
GoogleMr Payne known as Ken is an outstanding manager very very experienced estate agent. Payne & Co have an excellent team who can provide professional advice and …
Thank you for your kind comments, they are much appreciated.
5/5
GoogleThe staff at Payne & Co were very professional dealing with the house sale, with regular updates throughout the process either by telephone or email. Thank you.
Thank you for your kind review! We're glad our updates and professionalism made the process smooth for you. It was a pleasure assisting with your sale!
5/5
GoogleSold our house fast and efficiently and we achieved higher than the asking price so we are very happy. All transactions went very smoothly and fast. Thanks.
Thank you for your review! We're thrilled to hear that you had such a smooth and successful experience selling your home with us. Achieving above the asking price is always a fantastic result, and we're glad we could make the process efficient and stress-free for you.
5/5
GoogleFantastic service from Payne and Co when moving with them recently. Tom was very on the ball, chasing things down and the whole office made moving a stress free experience and were so friendly. …
Thank you for taking the time to complete a review on our Company following your recent experience of dealing with Payne & Co. It is great to hear that have our staff have been helpful, and I know they will be grateful for your 5 star rating.
5/5
GoogleThe service there is amazing.
Thank you for your kind words! We’re so glad you were happy with our service.
5/5
GoogleKen Payne is a trusted name for buying, selling, or receiving honest advice. I have known him for over twenty years and can attest to his excellent performance.
Thank you for your trust and kind words! We truly appreciate your review.
5/5
GoogleOutstanding letting agents! They were incredibly knowledgeable about the local market. Andreea provided helpful information regarding rental process. I would definitely use their services again!
Thank you for your excellent feedback! We're thrilled to hear that you found us outstanding and knowledgeable. Andreea will be delighted to hear your appreciation. We look forward to assisting you again in the future!
5/5
GoogleAndrea is great , her communication was always amazing and she’s been really helpful through every step of the way. Thank you xo
It was great to read your positive comments about Andreea at the Lettings team in Ilford. Your 5 star award and kind comments are much appreciated. Kind regards Payne & Co.
5/5
GoogleSuper service. Pro-active sourcing of potential buyers leading to a quick and smooth sale without any hiccups. Cannot praise Matt Brisley more highly. Great job, well done.
5/5
GoogleProfessional and prompt service! Payne&Co Team was efficient and helpful every step of the way. Andreea always welcomed us with a smile.
Thank you for your kind words! We're thrilled to hear you received professional and prompt service from Andreea and the Payne & Co team. Your feedback is much appreciated!
5/5
GoogleI sold my house with Payne and Co and it was a tremendous experience. Mark and Humza were brilliant and always on hand to assist. Highly recommended. Thanks guys.
Dear Zahid, Thank you for taking the time to post your feedback, we're really pleased you were so satisfied with our service. Thank you for the recommendation!
5/5
TrustpilotExcellent estate agents
We bought a house through Payne & Co 10 years ago and we have just sold the same house with them. They are always friendly and always helpful. Very efficient and I would highly recommend them.
5/5
GoogleVery good service especially from agent Imran Hussain who kept us in the loop at every step of the sales process.
Thank you for your great feedback! We're glad you had a positive experience, and Imran will be pleased to know his support made a difference. Wishing you all the best!
1/5
GoogleWhen I owned my property. They got me nice tenants. On phoning them as the tenants paid rent to them to pay me. Payne & Co was keeping the money according to the tenants. Even t they were paid. I was not getting paid. The rent that was due. Con artist's this Estate agency. I do not recommend.
Dear, Cindy x. As a company we take our reviews very seriously. We cannot find a record of your name or any dealings with you. We pride on our high customer service and we believe your review is untrue without foundation. Please could you … More
5/5
GoogleJust a line to say how impressed we have been with Colin McComas and the team at Payne & Co Letting Agents on Cranbrook Road, Ilford. Very professional and knowledgeable service on all aspects of rental property management. We would highly recommend them.
We really appreciate you taking time out to provide your feedback. I'm glad that you were impressed with the service provided by Colin and the lettings team. We are very grateful for your kind words and 5-star rating.
5/5
GoogleVery smooth and professional experience. Mr. Imran Hussain helped me assess the value of the property quickly and was very responsible.
Thank you for your feedback! We're glad to hear you had a smooth and professional experience. Imran will appreciate your kind words. Wishing you all the best!
5/5
GoogleLovely kind and courteous staff. Didn't buy a house but called to see if I could the driveway of a house they were selling for a close family funeral. Imran I believe it was called back in within 15 mins, offered condolences, said yes and wished us well. Thank you so much.
5/5
GoogleI've had the best experience with the whole team at Payne & co...especially Hamza Mark Tom ..
Thank you for your feedback and five star review! Kind regards
5/5
GoogleA serious agency, I had the pleasure of meeting Andreea, very polite, helpful, making sure we get all the information we need and all the support, and very friendly. We are happy to have found such an agency with wonderful people.
Thank you for your kind words! We're pleased to hear about your positive experience with our agency and Andreea's excellent support. We're here to assist you in any way we can, and we're grateful for your feedback.
5/5
GoogleGreat experience buying our residential property with Payne And Co. Bilal dealt with the entire process very professionally. Thank you
Thank you for your kind words! We're delighted you had a great experience with us. Bilal will be pleased to hear your appreciation. Wishing you all the best in your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Payne & Co, Ilford won Trusted Agent.
Send Payne & Co a message.
