Trusted Agent profile · Hyde Park
★★★★★
479 reviews across 2 platforms
32A Sussex Place, Hyde Park, W2 2TH
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Hyde Park, at 32A Sussex Place, is rated 4.6 out of 5 across 479 reviews on two platforms, including 92 Google reviews rated 4.8.
Every review we hold for the Hyde Park office, from every platform, shown as written. First names only.
5/5
TrustpilotVery nice talk and I got so many…
Very nice talk and I got so many information. Big thanks.
Hi John, its great to hear you have had such a great service experience with Benham and Reeves. Thanks for sharing a five star rating here in recognition, it's appreciated. - Ruth, B&R
5/5
TrustpilotI have been a landlord utilizing the…
I have been a landlord utilizing the services of Benhams and Reeves for some time now, and I must say, Dele has consistently exceeded my expectations. His dedication and professionalism shine through in every interaction. Dele has not only found me wonderful tenants but continues to do an outstanding job in managing my property. His attention to detail and proactive approach have alleviated any concerns I've had as a landlord. I confidently recommend both the company and Dele to my peers without hesitation. Thank you, Dele, for your exceptional service and commitment to excellence
Hi Jonathan, it's great to hear we are consistently exceeding your expectations as a landlord. Dele and the lettings and management team here are very pleased to see this and your five star rating. We are glad to hear our proactive approach is working well for you and really appreciate your custom and trust in us.- Ruth, B&R
5/5
Trustpilotgreat landlord agent
great landlord agent , we should know , weve been with them 8 years
Hi Mark, thanks for taking the time to leave this lovely feedback for the landlords service you are receiving from us. We are glad you are benefiting from all our core services and you find our team solutions-oriented which is great to hear. Thanks very much for your continued custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotGreat service by Anna!
The team headed by Anna Kaplan did a brilliant job for us handling the end of one lease and securing a new tenant. All was done seamlessly. It was such a relieve with us being overseas and not having the burden to coordinate all the required stuff like tenancy termination, cleaning , vetting new tenants etc.We were kept updated throughout the process. Fully satisfied with the great customer service.Nathan
1/5
TrustpilotAn UNACCEPTABLE FOUR YEARS,at 8 Clement…
An UNACCEPTABLE FOUR YEARS,at 8 Clement Avenue / Flat 7
Hi DM, we take all reviews seriously and asked Trustpilot to provide evidence of your tenancy. They sent your name and email which does not match the name on the tenancy agreement and the email address does not match our database. Saying that YOU have been living 4 years living at this property is being looked into by our compliance team. WE HAVE NOT RECIEVED ANY COMPLAINT FROM THE ACTUAL TENANT AT THIS PROPERTY. - Emily, B&R
5/5
TrustpilotFor me number One
I have lived for 7 years in an apartment that I rented through this agency. it represented the interests of the landlord. I had no problems: the contract was concluded quickly, all issues were resolved easily.They replaced my broken mattress and replaced my non-working washing machine. In addition, all my small-level requests were also carefully considered and promptly resolved. (in particular, the plumber solved the problem with mold and rust in the bathtub)The main advantage of this agency is the people: we still communicate with the realtor who rented the apartment to me. Managers changed several times, but everyone was extremely polite and helpful. I am grateful to the entire team for their work
Hi Timur, we're very pleased to hear you've been happily renting from us for 7 years and are getting a great service experience with our lettings & property management teams. We are particularly pleased to hear you've found us to be polite and helpful at all time. Thank you for your custom.- Ruth, B&R
5/5
TrustpilotExcellent Service
We rent our apartment we these guys. Had excellent service from George who we viewed the property with. We have had a few little issues and Tanya Karachorova the Property Manager has been super efficient (new dishwasher supplied and fitted in a few days for example) very helpful and friendly.
Thanks very much for sharing your five star rating and review here Drew.We're pleased to hear you have experienced a great lettings and property management service from our Kew Bridge team.- David M, B&R
5/5
TrustpilotVery efficient and thorough when it…
Very efficient and thorough when it comes to lettings protocols that are easily understood by us, their clients. Thank you to Greta and Tom. They also give us ample time to respond.
Hi Jasmine, thank you for leaving a five star rating and for your lovely feedback. We're glad to hear you've had a really good service experience with Greta and Tom, we appreciate it.- Emily, B&R
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Benham & Reeves. The service was professional, efficient, and always helpful. Yoshi Tsuji, was excellent throughout Overall, it’s been a smooth and pleasant cooperation, and I’m very satisfied with their service.
Hi Jennifer, thank you for sharing a five star rating here, we are pleased to hear you've been having such a great service experience with Yoshi in our lettings team. We are glad things are working well for you and you feel well supported. Thank you for your continued custom. - Ruth, B&R
5/5
TrustpilotI'm happy to renew the tenancy with Raj…
I'm happy to renew the tenancy with Raj and Anne, they are professional and always helpful.I must say thank you to Kayleigh always response and assist me promptly.
Hi Kanit, we are very pleased to hear you are happy with the letting and property management of your propery, Raj, Anne and Kayleigh are very glad to hear this. Thank you for sharing a five star rating too. - Ruth, B&R
5/5
TrustpilotMany thanks for Rahim and Anne's…
Many thanks for Rahim and Anne's professional and efficient services to secure a renting property in a very short period, which relievedme from huge pressures on moving.
Hi Gary, thanks for sharing your feedback and five star rating here for the service you've had from Rahim and Anne in our Colindale lettings team. We are pleased to hear you've had such a smooth process renting a property with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotThanks Rahim for assisting us in…
Thanks Rahim for assisting us in finding our new flat. Great experience from Benham and Reeves and would definitely recommend to our friends. Keep up the good work. ThanksFrom: Robert and Glaiza
Hi Glaiza, thank you very much for leaving a five star rating here which Rahim is very pleased to see. We are glad you've had a good service experience renting with us,- Emily, B&R
5/5
TrustpilotJomar is so niceee patience and…
Jomar is so niceee patience and professional!! Huge thank you to Jomar! Help me a lot and reply the message so fast even it is in non-working hours. I am really appreciated! The moving process is smooth and super fast! Thank you so much Jomar!
Hi L, thank you very much for your wonderfully positive comments about the service you've had from Jomar, it's great to hear you've had such a great experience renting with us. We wish you well in your ongoing tenancy.- Emily, B&R
5/5
TrustpilotA joy to rent with
Benham & Reeves is a joy to rent with. They cannot do enough to help you and are always there to support. Kyle and Veronica have, in particular, been wonderful. I'd recommend Benham & Reeves to anyone.
5/5
GoogleI have dealt with BR Lets in a professional capacity several times and am impressed at their efficiency and responsiveness. They also ensure they find the best tenants for their properties, so the landlord can have peace of mind. Saman Safdari has been excellent in our dealings, I would highly recommend.PositiveResponsiveness, Quality, Professionalism
Thanks Kathy, we appreciate you taking the time to provide feedback from a landlords perspective and for your five star rating. Thank you for trusting us with your rental property, its always a pleasure to assist you. Kind regards, Emily Taylor, B&R
5/5
TrustpilotStrongly recommended
Thanks to Greta and Nick for helping in viewing the flat , signing the deal and finally getting the property of our liking. It’s been a pleasure working with them. Highly recommend Benham and Reeves for their professionalism.
Hi Anand, thanks for sharing your positive service experience here, Nick and Greta are very pleased to see this and your five star rating. We're glad you are enjoying your new home.- Emily, B&R
5/5
TrustpilotMany thanks to Francesca for her speedy…
Many thanks to Francesca for her speedy response on kettle replacement and window leaking issue!
Hi Mr Wong, thanks very much for your kind feedback here, we appreciate it and are very pleased to hear you have had such a great lettings and management service experience with us again. - Ruth, B&R
5/5
TrustpilotGo B&R
The whole organisation at B&R is clued on with empathy and understanding for their clients needs, offering a comprehensive package. Our agent Nick Hubbard is exemplary. Go Nick Hubbard
Hi Subhas, thanks very much for leaving a five star rating here for Nick in our lettings team, we really appreciate it and are glad to hear we are meeting your service expectations.- Emily, B&R
1/5
TrustpilotPlease consider renting elsewhere.
Extremely unprofessional and incompetent property manager. Took 5 months to reimburse me for the gas charge that the previous tenant did not clear. I moved out on 1st Oct, signed the deposit return form on 14th Oct and I still have not received my deposit back, or even an update on the process. Absolutely no communication from the property manager, who is supposed to take care of this. Most of my emails were ignored/ replied to after more than a week. Never once apologised for late communication, no courtesy whatsoever.During the tenancy, pipe leakage, non-functioning ventilation, molding were not dealt with even though complaint were sent a few times. Not to mention some unreasonable charges to the deposit for wear and tear upon moving out. This overall has been a terribly distressing renting experience. Please stay clear of this agency.
Hi Vinh, we tend not to answer feedback when its given during a vacation process hence this delayed reply. After all the utility bills were paid and dilapidations were agreed with you, it looks like you settled everything amicably. We are sorry for your frustration during the process but there are alot of moving parts, most of which are outside our control. - David M, B&R
5/5
TrustpilotA great service from B&R
I let my flat through B&R and find them to be really efficient. Kayleigh Weston is so easy to deal with and really responsive.
Thank you very much for taking the time to tell us about the efficient service you are receiving from Kayleigh in property management, we appreciate you sharing a five star rating here which is a great encouragement to the team and thank you for your continued custom.- Ruth, B&R
5/5
GoogleExcellent service from start to finish. Di was incredibly helpful in getting my apartment on the market, and Daniel quickly found a suitable tenant. They both kept me informed throughout the process, and communication was always prompt and reliable. The entire experience was smooth and hassle free. Highly recommend!
Hi Shereen, we are very happy to hear you are having such a great experience as a landlord of Benham and Reeves. Di and the team really appreciate your kind acknowledgement of their professional care throughout the lettings process. Thanks again for your custom, and for sharing a five star rating here. - Emily, B&R
5/5
GoogleBeen renting through B&R for the past year, and am very happy with my experience thus far. Ionut has been easy to work with and prompt in sorting out any issues that have arisen.
Thank you David, we appreciate you leaving a five star rating here for our Hyde Park lettings and management team, we're pleased to hear you are happy with the service. - David M, B&R
4/5
TrustpilotResponsive team
Responsive team to respond to all types of queries and issues.
Thanks Samantha, we are glad to hear our team are responsive and supportive too. Thanks for your custom. - Emily, B&R
5/5
TrustpilotThe B&R staff was very kind and…
The B&R staff was very kind and helpful. They clarified all our questions and helped us to have a smooth process while renting a flat. We definitively recommend them. Kevin, Ana e Maria were amazing!
Hi Melina, thank you for sharing a five star rating here and for telling us you've found renting with us such a great experience, this is great to here and we hope you are enjoying your new home.- Emily, B&R
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