Benham and Reeves Hyde Park reviews

★★★★★ 5/5

Google

Thank you Saman! I cant express the quality and thinking behind Saman. He made my life so easy in finding a great property in Hyde Park. He has been showing me many properties in the area and with every viewing his attention to detail was exquisite. Every property he showed me was my style. I wanted them all! However he then filtered them out to top 2 and I made the decision to pick one of them. Saman honestly thank you for being such a fantastic Agent! I will 100% rent another property through you and the company!PositiveResponsiveness, Quality, Professionalism, Value

Homeira · 25 October 2021

★★★★★ 5/5

Trustpilot

Excellent

Excellent, efficient management of my flat sale. Jeremy was friendly and efficient from the start, visiting to provide a valuation; then promptly introducing interested buyers. He would accompany them to view the property then feed back to me with prompt updates on their level of interest, or otherwise, which made the practicalities of a potentially complicated process very easy. Jeremy was also very supportive when my own onward purchase fell through, and was able to advise me on my options to locate another purchase, without jeopardising my eventual sale. The final negotiation with my actual buyer was made very stress-free and straightforward, and the eventual move happened without a hitch.

LD · 25 October 2021

★★★★★ 5/5

Trustpilot

Benham and Reeves are a great letting…

Benham and Reeves are a great letting agency , they are fair on both sides owner/tenant. Francesca is really helpful and very responsive. She did a great job in following up with the owner and getting the tasks completed . Kept us well informed and did a fabulous job, really like the company.

FAIZ · 2 April 2024

★★★★★ 5/5

Trustpilot

Fantastic and professional service

I wholeheartedly recommend Benham and Reeves (Canary Wharf). Previously a tenant of 5 years with B&R's and receiving fantastic service and an overall great experience, I chose them to let and manage my property as I moved back to Australia, and I haven't regretted that decision. The entire team is professional and provide a prompt and honest service.William is a terrific property manager, he is a dedicated professional and goes over and above to ensure communication, quotes and repairs/replacements are undertaken in a timely manner.They are miles above the competition.

Mersiha · 22 October 2021

★★★★★ 5/5

Trustpilot

The Japanese team is really wonderful

The Japanese team is really wonderful. They are professional and highly efficient. They spent only one day helping me find a suitable tenant and signed a three-year tenancy agreement.

Joy · 25 June 2026

★★★★★ 5/5

Google

Very impressed with Benham and Reeves, the letting agent Saman was very professional , listened patiently to all my doubts, queries and endured my endless questions , the responses were quick and on point , he was accommodating to all my requirements. Jade was equally professional and transparent , the contract process went smoothly . I am happy to have dealt with such a professional agency and encourage the top notch customer service !PositiveResponsiveness, Professionalism

Amira · 21 June 2022

★★★★★ 1/5

Trustpilot

Never ending problems and expenses

Sadly the Agency, Agents and Landlord don’t take any responsibility after having failed informing me (tenant) about the Flat’s Fixed Hot Water/Heating Provider E.O.N. and a Faulty Boiler (repaired after having to chase days, that became weeks) I’m now being told by Syed Hussain (Property Manager) I’m liable for a Bill that I had no idea about - I asked in regards to Bills and I was told Electric, Water, Council and any I would personally want as Internet, TV license - I moved in and set up Accounts with an Electric company, Thames Water and Council.After a month I received a letter from E.O.N Heat addressed to “The Flat Occupier” I thought was a mistake. I called them and I was told they have a Fix Contract with the Development for over 70 years, they supply Hot Water and Heating, and I was told I consumed Heating and Hot Water and I owed them £90. I can’t choose a supplier for this service, and it’s incredibly expensive.In my contract there’s no mention at all of this Fix Supply for Heating and Hot Water.I had to chase to have someone coming to check the boiler, since I never used heating - we are in summer - plus I knew there was something wrong the Boiler, it would generate all the time a very high temperature in the whole property and make noises.After weeks of chasing Syed Hussain someone came in and indeed found a piece was faulty and that was the problem for the consumption of Heating, also explained me how to properly use the Boiler, I asked for this since I moved in and I was told by Syed Hussain to “watch videos on YouTube”I told the property manager I’m not responsible for that Bill since the Boiler was malfunctioning and also I was never told about this Fix Supplier.He refused in several emails, and then his final response:“The Landlord is being fare, so I have to pay half of the bill”It’s absolutely insane, now I’m having to contact The Council, Shelter, a Solicitor, and leave as many reviews as possible so nobody else gets treated as I’m being treated by Benham and Reeves.

Mariana · 17 September 2021

★★★★★ 5/5

Google

Been engaging B&R since 8 years ago, Di Was incredible in marketing my unit & support unit Abbas is very responsive whenever I have queries. Thank you

Mavis · 27 April 2025

★★★★★ 5/5

Trustpilot

My experience working with Mr Abbas…

My experience working with Mr Abbas Efir has been really pleasant. He takes initiatives and is always prompt and responsive in every of my enquiry. I’m so glad that my letting investment is well managed by a professional like Abbas.

Lena · 13 October 2024

★★★★★ 5/5

Trustpilot

Great Exp at Hammersmith Branch

Hi, my experience with Benham and Reeves at the Hammersmith branch has been great. Yuan and Wesley have been really helpful in letting my apartment. Wesley in particular was great in explaining the details behind the letting, while Yuan was generous with her time and also v prompt coming back to me. They made the whole process really smooth, and I would recommend them for others.

Daryl · 28 March 2023

★★★★★ 5/5

Trustpilot

The service and support from Benham & Reeves in finding and rental a flat.

The service and support from Benham & Reeves was first class throughout. Friendly, efficient and practical, with regular and timely communications that ensured everything went smoothly. Iveta Visnyeiova looked after me brilliantly, helping me find a property that exactly suited my needs and overseeing all the administrative process from start to finish. I would highly recommend the firm to anyone who asked.

Patrick · 2 September 2025

★★★★★ 5/5

Trustpilot

Letting with a twist!

Lisa Jane went far and beyond to allow us to enter the flat the day requested - she double checked that the deposit had arrived, negotiated with the landlord on our behalf, promptly picked up the phone when we called (many times!)- we highly recommend Benhams - Super thank you!

Barbara · 11 April 2024

★★★★★ 5/5

Google

My family and I have been renting out our properties with Benham and Reeves for the last ten years. Happy client here. Special shout out to Abbas and his team for always being available and quick on their replies for big and small issues.

WW · 26 July 2024

★★★★★ 1/5

Trustpilot

B&R don't manage your property You Have To Manage B&R

Please think twice before you hire B&R services neither fully managed or partly managed. There is no communication between any of B&R departments. There is no effective management in case anything goes wrong with your rental property.There is no timely responses it takes ages to get the work doneThere is no cost effectiveness they quote over £700 for a small bedroom carpet change.There is always something wrong you will have to check even their own monthly statement otherwise they just keep your money.There is no managers even to hear why their customer are complaining. But, they will always argue that they have keep money in reserve. So, please think twice what do you expect from a Estate Agent as a landlord.

Birol · 15 February 2021

★★★★★ 5/5

Google

Daniel is very professional and always on top of things. He organised all aspect of my flat contract, was very quick in the communications and the end to end process. Overall very satisfied with the service, great Team well done!

Theodoros · 25 August 2024

★★★★★ 2/5

Trustpilot

My father passed aware 2015

My father passed in 2015 and for years they been holding into my father deposit refusing to return it until the 10 June 2020.The amount was originally agreed in Jan 2016 and since they refused to return those funds, arguing that I need to provide a letter from a solicitor that stated that I was the executor of my father estate, I didn't want to to that because would incur costs to myself of on average 256 pounds, No understanding why I need to do that because not even Banks requested such document from me and they had larger amounts. ( I provided ID, death certificate)there was a deduction to the total amount of the deposit which was agreed with the landlord on the amount in January 2016, which was different from the amount the landlord wanted to claim. However out the blue without my connect the landlord contacted the Benham and Reeves and requested the original amount he wanted to deduct given to him in November 2016 which Benham & Reeves honour with a strict understanding if there was a dispute this was going to be returned to me. This change was not verified with me and perjury was made to facilitate and Benham & Reeves. after January I was not pursuing this as it wasn't important in my life, I was in the final year at university and the loss of my father had already caused significant distractions and chaos to my life and mental state. However, I parked all the documents and emails to engage at future date.What I could not understand why my word was good enough to make decisions on deposit to my father deposit but to good enough for the deposit return to me. Earlier this year I send email to William with form and value agree and I was ignored. After waiting a few weeks and still no response, I began to ring the office's number and express my disappointment to several members of the company which confirmed someone would get in touch with me. On that same day, I receive the same response from William sorry we can't help without the letter from a solicitor(28/05/2020). To which challenged as previous why they are so special as a company that I need to provide them with such letter, I also notified him if he kept the same stance I would have no choice but take this matter via court it would. I was once again ignored.Well after a week also pass I rang the office again and complained once more and requested the matter to be escalated about William as I did before and Lady on the phone said she was going to pass that to the director and I would be hearing from them shortly.on that same day in the afternoon 12:25, I received an email from William stating that his superiors have agreed to refunds the balance as per attached so at that point I new document was generated with a different value. which I was confused by baring in mind William is the one that confirmed the landlord agree to my proposal of the deduction after I mentioned all the things it was breathed out of the contract, I was more than reasonable to agree to have some value to be dedicated which I was well within my right to contest to back in Jan 2016.I asked him to confirm is this was correct and he comes back with a response that I agree to this according to the landlord, Well I never agree to this! Why would I say yes take more money off me at a later date? When the mater on the value was already finalised? At the time, I also went through emails send sent him evidence that confirmed the value, and resent him the form at the time which I had signed of the original amount and challenging why this was changed? No explanation was provided just that they were following the landlord instructions.and by that point, I believe Benham & Reeves notice this review that I first published on 8th and Lady Lisa was taking over the matter and was going to get that resolved and asked me to be patient due to timeline it occurred and to amend my review as they were going above and beyond to get the matter sorted but it was not concluded at that stage.After a few backs and forth over a few days with Lisa, the original agreement was finally honoured, as I still had many questions why that occurred and no apologies of the mistake or logical explanations where provided and the matter was escalated to the Managing Director Vidhur on 10th June 2020, who finally offered an apology over the phone and admitted that mistakes occurred and offered a settlement which I agreed to after consulting with the family but its time to close the book on this As the matter been resolved and close, I have taken the decision to amended this from 1* to 2** and provided a more comprehensive description of the interactions. Although they might deserve 2.5 out 5, I can't score 0.5.

Hifen · 11 June 2020

★★★★★ 5/5

Trustpilot

Mr Di Gong is a property specialist

He was professional, helpful, and responsive from start to finish

Panos · 21 September 2026

★★★★★ 5/5

Trustpilot

My best experience with an Agency yet to be matched!

Honestly the best experience I have had with an agent I didn’t get into the exact mechanisms of what is a company policy and what is not but for sure people here are gems who help whenever possible and genuinely advice based on what is best for you rather than try to manipulate you into one option or another because they want to increase their profits …etc.

Rashid · 16 March 2026

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service! In early January I spotted an apartment for rent, it was exactly what I was looking for in terms of location, price, and everything else.

David · 30 April 2026

★★★★★ 5/5

Trustpilot

We were assisted by Di Gong and Zak…

We were assisted by Di Gong and Zak Taylor in letting of a flat. They were professional, efficient, easy to work with. Zak was very helpful with our documents and assisting in our signing. He was attentive and courteous. Di was absolutely exceptional - extremely knowledgeable and experienced, insightful, provided superb advice and suggestions, prompt in responding and very conscientious.

Heather · 24 March 2023

★★★★★ 5/5

Trustpilot

Buying property…

I was dealt by Mr Thomas Grossi.he was always very helpful and willing to assist and giviing up todate information without unnecessary delay.

Abida · 12 June 2026

★★★★★ 5/5

Google

Di was some of the kindest, most helpful person I could ever imagine existing. Thank you Di for helping me and my room mate with the amazing apartment we have right now.

Cindy · 30 March 2026

★★★★★ 5/5

Trustpilot

Buyer- great service

I bought a property that was marketed by B&R. Very happy with the service provided and the support throughout the purchase process. Many thanks especially to Roman Salehi!

Alexis · 30 April 2026

★★★★★ 5/5

Trustpilot

I rarely post reviews

I rarely post reviews, and like most people, I only post when the service is excellent (or bad). I was AMAZED with the level of service and the extra mile, the entire team at the Surrey Quays branch, went to ensure a smooth move in the process last week and a follow-up call today asking if everything is working ok. A massive thanks to Maria, Kelechi and Xiang.

Nicky · 29 March 2022