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Benham and Reeves Hyde Park reviews

4.6

★★★★★ Excellent

471 reviews across 2 platforms

32A Sussex Place, Hyde Park, W2 2TH

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Benham and Reeves's Hyde Park office at 32A Sussex Place is rated 4.6 out of 5 across 471 reviews on two platforms, including 92 Google reviews rated 4.8.

4.8 / 5

Reviews on Google

This office

379

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hyde Park office, from every platform, shown as written. First names only.

5/5

Google

It was my first time renting with an agency, and everything went smoothly. I got the flat I wanted in the area I was looking for. After I moved in, every concern was sorted immediately. They have a very nice team. Shoutout to Daniel and Joanna, who assisted me throughout the process.

Laura · 13 April 2025

Agent replied · 13 April 2026

Hi Laura, thanks very much for sharing a five star rating here which the Hyde Park lettings and management team are thrilled to see. We are glad you've found the service efficient and had such a good experience. Thanks for your custom, it's appreciated. - Ruth, B&R

5/5

Trustpilot

Supportive

Shali and Darcey were quite supportive in the entire process.

Clement · 8 May 2026

Agent replied · 11 June 2026

Hi Clement, we're pleased to hear you've had such a good service experience from Shali and Darcey in our lettings team, thanks for your custom. - Ruth, B&R

5/5

Google

It has been a pleasure working with Benham & Reeves, a very professional company that is always going out of their way to help. Tanya Karachorova has been excellent to work with and I can strongly recommend her, always going the extra mile to give the best possible service.

James · 17 April 2025

Agent replied · 13 April 2026

Hi James, thank you for your very kind feedback shared here for the letting and professional property management service our Hyde Park team are providing. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Teamwork Delivering Results!

Benham & Reeves (B&R) have done a great job in selling this flat. Big thanks to Nick at Beaufort Park Office for managing the process from the beginning to completion.Clear and frequent communication; efficient responses; and a real "can do" attitude, made this transaction happen.B&R knowledge and network at Beaufort Park is an invaluable and effective asset.Happy to recommend B&R and confident in their ability to deliver results!

STEVE · 26 June 2024

Agent replied · 25 October 2024

Hi Steve, it's great to see your five star rating and wonderful feedback here. We are thrilled to know you've had a great service experience from us with the selling of your apartment. Thank you very much for your continued custom, we appreciate it. - Ruth, B&R

5/5

Trustpilot

Fantastic experience with my lettings…

Fantastic experience with my lettings agent Dele Lawal. Many thanks to Sylvie as well for always being on top of things

Isabel · 13 January 2026

Agent replied · 26 January 2026

Hi Isabel, we are glad to hear you are having such a fantastic experience letting your property with Benham and Reeves Hampstead. Our team are thrilled to see your kind feedback here, thank you. - Ruth, B&R

5/5

Trustpilot

I had the pleasure of working with Nick…

I had the pleasure of working with Nick Grossi to sell my apartment, and I couldn't be happier with the experience. Nick's professionalism, expertise, and dedication truly set him apart. From our initial meeting to the final closing, he consistently went above and beyond to ensure a smooth and successful sale.Nick's knowledge of the real estate market was evident throughout the entire process. He provided valuable insights and guidance, helping me to accurately price my property and attract potential buyers. His marketing strategy was outstanding, showcasing my apartment in the best possible light and reaching a wide audience.One of the standout qualities of Nick is his excellent communication skills. He kept me informed every step of the way, promptly answering my questions and addressing any concerns I had. I always felt like a top priority, and that level of personal attention made a significant difference.

Chun · 1 September 2023

Agent replied · 23 February 2024

Thank you very much for your very kind feedback and five star rating which Nick and the Sales team are thrilled to see here. We are very pleased to hear that we met your service expectations and glad you benefited from Nick's expertise, we value your custom.- David M, B&R

5/5

Trustpilot

Lily is exceptional

Lily is exceptional. She’s the most resourceful person I’ve ever worked with , and I’m extremely pleased with B&R, particularly because of her.

Doruk · 9 December 2025

Agent replied · 25 October 2024

Hi Doruk, thanks for your lovely feedback and five star rating. We are pleased to hear Lily has made your Lettings service experience a good one. Thanks for your custom. - Ruth, B&R

5/5

Google

We’re very pleased with our experience with Benham & Reeves. Abbas has been excellent, as have all the staff. An unparalleled level of professionalism and responsiveness throughout!

Fatima · 29 October 2025

Agent replied · 27 January 2026

Hi Fatima, thanks for sharing such positive feedback for the service you've been having from Abbas in our Hyde Park property management team. We are very pleased to hear you feel well supported. Thanks for your custom. - Emily, B&R

1/5

Trustpilot

Horrendous company

Horrendous company. Even worse lettings negotiators!! Especially Dele Lawal!! At what point does the boy not realise that prospective clients pay both the company’s and his financial remuneration. A really lax negotiator who seemingly has no interest in letting properties. No communication skills, no customer service skills and above all a lack of customer service! I would not recommend this company if they were the last lettings agent on the planet!!

Jonathan · 23 February 2024

Agent replied · 27 February 2024

Hi Jonathan, we are sorry to hear you have had a negative encounter with one of our lettings team so would you kindly email your details and more info about your experience to info@benhams.com so we can investigate this. - Emily, B&R

5/5

Trustpilot

Had a very smooth experience with the…

Had a very smooth experience with the company. Many thanks to Dinesh’s hard work to get my flat sold in time!

Lynn · 16 December 2025

Agent replied · 26 December 2025

Hi Lynn, we're glad you've found the property sales service efficient. Dinesh is very pleased to see this feedback. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Good experience dealing with Abbas Efir…

Good experience dealing with Abbas Efir Since early June 2023, I have been communicatingwith Abbas on several matters pertaining to the management of my flat.Abbas has been very approachable and helpful. He has a good grasp of the issues I was facing, is proactive and keeps me updated at all times.I find it a bliss to deal with Abbas as he usually responds promptly to my enquiries. Very client oriented and reliable.Thank you Abbas, for your assistance and support.

W · 9 July 2023

Agent replied · 23 February 2024

Thanks W Cheng, we appreciate you taking the time to leave a review and five star rating. We're very pleased to hear we are meeting your service expectations and Abbas is very happy to provide as much support as you need. Thank you for your custom.- Emily, B&R

5/5

Trustpilot

An amazing customer service

I cannot stress enough what a wonderful customer service we have received from Benham & Reeves. From the flat viewing, to contract signing, lease extending, and amazing property management. Kayleigh has been so helpful with any issues we have encountered in the flat, really friendly, professional & quick to resolve all concerns raised. Thank you so much for all the help in the last 4 years!

Mags · 22 April 2024

Agent replied · 25 October 2024

Hi Mags, thank you for the wonderfully positive feedback for our property management service. Kayleigh, your PM is thrilled to see this along with your five star rating. Its great to hear everything continues to go well for you and you feel well looked after. Thank you for your custom.- Ruth, B&R

5/5

Trustpilot

I've been extremely impressed with the…

I've been extremely impressed with the level of service provided by Benham & Reeves. They were knowledgeable, transparent, and efficient throughout the letting process. It's reassuring to work with an agency that genuinely understands landlords' needs and delivers on its promises.

Customer · 8 July 2026

Agent replied · 23 February 2024

Hi Customer 6, thank you very much for your very kind feedback for the service you are receiving from our lettings and property management teams, we are glad to hear we are exceeding your expectations. Thank you for your continued custom with Benham and Reeves. - Emily, B&R

5/5

Trustpilot

Excellent Service!

When i first bought the property ,B&R found my first tenant who stayed there more than ten years without any problems. Then ,they found the second tenant who is also very reliable. On top of that, whenever there is any problem with the plumbing, electricity etc, B&R take immediate action to fix it! Ms Lisa-Jane Stratton is very efficient! Highly recommended!

Theodore · 3 July 2024

Agent replied · 25 October 2024

Hi Theodore, firstly thank you so much for being such a loyal landlord with Benham and Reeves for so many years, we really do value your trust in us. Lisa-Jane and the team are all really pleased to hear you've had such great service over the years and that the quality of tenants has always been very good too. This is wonderful to hear. Thank you again for your very kind feedback and continued custom.- Emily, B&R

5/5

Trustpilot

Raj Miah from Benham & Reeves manages…

Raj Miah from Benham & Reeves manages our flat rental. We recently had to re-let our flat after the tenants gave notice just before Christmas. Raj managed to find new tenants quickly and efficiently. He oversaw the repairs etc. So that the property was clean, repaired and ready for new tenants in a very limited time. Thank you Raj and Benham & Reeves for making the changeover so effortless

Suzanne · 30 January 2024

Agent replied · 23 February 2024

Hi Suzanne, many thanks for your kind feedback and five staring rating here. We're really glad you've been able to benefit from Raj's lettings expertise and that everything to do with your flat rental was effortless and done in a timely manner. We're glad we continue to meet your service expectations.- Ruth, B&R

5/5

Trustpilot

Professional and Reliable Property Management Service

I have been with Benham & Reeves for many years, and I’ve always been very satisfied with their service. They manage my property professionally and efficiently, making the whole process hassle-free for me.

Caysin · 21 August 2026

Agent replied · 23 February 2024

Hi Caysin, thank you for your lovely feedback regarding the ongoing letting and property management service we are providing. We are very glad to hear that you are finding the service efficient, responsible and professional, these values are important to us. Thanks for your continued custom as a Landlord with Benham and Reeves. - Ruth, B&R

5/5

Trustpilot

Abbas Efir has been an absolute…

Abbas Efir has been an absolute pleasure to work with. His professionalism, efficiency, and dedication to both his work and clients are truly commendable.Abbas and his team have made every interaction seamless and enjoyable, and I look forward to continuing my relationship with Benham and Reeves thanks to the excellent service they provide.

Sarah · 22 October 2024

Agent replied · 25 October 2024

Hi Sarah, we're really pleased to hear you've had such a positive service experience with Benham and Reeves and are are glad you've benefited from Abbas's property management expertise. We appreciate your custom and five star rating shared here.- Ruth, B&R

5/5

Trustpilot

Very good service and will be recommend

Letting agent Mr Dele Lawal has made very good communication with me throughout the letting process. Although there was some misunderstanding with purchasing the rental insurance. But overall I am quite satisfied with Benham & Reeves and the letting team.

Man · 25 June 2026

Agent replied · 25 September 2026

Hi Mr Leung, we appreciate you taking the time to leave a review for the landlords service you are receiving from our lettings team in Hampstead. Thank you for your continued custom with Benham and Reeves. - Ruth, B&R

5/5

Trustpilot

The selling team at Beaufort Park (Nick…

The selling team at Beaufort Park (Nick and Thomas) were great in finding a suitable seller for us, and seeing through to completion, we thank them so much!

Gareth · 13 September 2026

Agent replied · 25 September 2026

Hi Gareth, we appreciate you sharing a five star rating here. We are very pleased to hear you've benefited from Nick and Thomas's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom. - Ruth, B&R

5/5

Trustpilot

Thanks for your support

Thanks for your support, Your Flat is clean and very nice.

Anh · 22 January 2026

Agent replied · 26 January 2026

Hi Anh, we're very glad to hear you've had a good service experience renting with us, thank you very much for this lovely feedback! - Ruth, B&R

1/5

Trustpilot

Tenancy rental rip-off

I was very happy with Benham & Reeves in finding my tenants. I paid 8% commission for their service gladly, but had to pay this over 3 months as the rent came in. They had to advertise, screen tenants, do an inventory and keep a deposit.

Graham · 30 April 2026

Agent replied · 11 June 2026

Hi Graham, we always aim to be transparent about our fees from the outset and apply them consistently to all clients according to our Terms of Business when you instruct us. Nevertheless, we appreciate your feedback which is duly noted. - Emily, B&R

5/5

Trustpilot

Benham & Reeves - Great property management

I had an excellent experience with Kayleigh Weston throughout my tenancy. From the very beginning of the onboarding process through to my departure, she was consistently professional, responsive, supportive, and genuinely empathetic.

Tats · 2 August 2026

Agent replied · 25 September 2026

Hi Tats, we are very pleased to know you are having such a great service experience renting a property with us and that Kayleigh is doing such a superb job providing you with efficient property management support. Thank you very much for this lovely service recognition and for your custom with Benham and Reeves. - Emily, B&R

5/5

Trustpilot

Thank you so much

I want to thank Mark Wellington and his team (Maria and Chris) at Benham & Reeves for my three years as a tenant. The team in the letting office not only assisted whenever I had a query or problem, but they also looked after my wife and our young child, who were both new to the UK when they arrived three months after I moved into my apartment in 2019. I wish you all the best for the future and thank you on my family's behalf. Warm thanks, George

Izfa · 24 October 2022

Agent replied · 23 February 2024

Hi Izfa, thanks very much for sharing your five star rating here and for telling us how great your service experience has been as a Tenant renting with us. Mark and the Surrey Quays team really appreciate your kind comments. - Emily, B&R

1/5

Trustpilot

Bullying and harassments, deposit not returned

i cant appreciate that you quote your version of tenant law and you always trying to justify yourself. Our rights of 'quiet enjoyment' are ignored. You were also trying to not return any deposit by overcharging on everything (450 pounds for repaint one area, 200 pounds for a stain on an IKEA sofa etc.) so that we filed a claim with the deposit protection scheme. While I understand you take commissions from every party you work with (cleaning, repair, building staff, owners), this is my review of my interaction with your business, your relationship with them are irrelevant. Circulating images of my body in the surveillance, taking photos of inside from our windows, knocking at doors are not the way to solve any problem. Nobody in this agency knows how to apologize, and even in the reviews you are trying to taint me instead.If you consider casual harassment as of normal course, please read legislations on your government website Thanks to trustpilot being an open platform I can share my experience with the public. Rented five months a Nell Gwynn House in ChelseaPS: no... up till now still this attitude.. AVOID this company if you don't want to be treated this way don't rent from them.. we are not trashing you. we are exposing you. Every word here is based on evidence. we have VIDEO RECORDINGS of the building staff lingering at our windows trying to take a picture of instead so don't cover up for yourself... we stopped renting because we can't stand the shady things you do. you have not been to law school for one day and acting like you have makes it look worse. the law is not only for renters and owners.. you said that like you are exempt and no one can regulate you.. money has made you blind and you forget how to act like a human.

Charlie · 20 October 2022

Agent replied · 23 February 2024

Hi ChalisaWe tried to resolve this fairly with you and now the deposit matter is with the TDS for review. The law is here to protect the rights of tenants and landlords. Your tenancy was ended early because you breached the contract. We are disappointed that you have felt the need to trash us on every available review platform but the law will decide the outcome here. David M, B&R

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Questions about Benham and Reeves Hyde Park

How many reviews does Benham and Reeves Hyde Park have?

Benham and Reeves's Hyde Park office has 471 reviews across two platforms: 92 on Google, 379 on Trustpilot (across the whole business).

What is Benham and Reeves Hyde Park's rating?

Benham and Reeves Hyde Park is rated 4.6 out of 5 across all 471 reviews, and 4.8 out of 5 on Google from 92 reviews.

Where is Benham and Reeves's Hyde Park office?

Benham and Reeves Hyde Park, 32A Sussex Place, Hyde Park, W2 2TH.

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