Trusted Agent profile · Hyde Park

Benham and Reeves Hyde Park reviews

4.6

★★★★★ Excellent

471 reviews across 2 platforms

32A Sussex Place, Hyde Park, W2 2TH

Part of Benham and Reeves, see every office.

Benham and Reeves's office in Hyde Park, at 32A Sussex Place, is rated 4.6 out of 5 across 471 reviews on two platforms, including 92 Google reviews rated 4.8.

4.8 / 5

Reviews on Google

This office

379

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hyde Park office, from every platform, shown as written. First names only.

1/5

Trustpilot

Deposit troubles

Very helpful finding a flat, quick to respond, helpful in negotiating. However, very slow in releasing the deposit. It was like pulling teeth. Impossible to get the property manager on the phone (tried many many times), they are slow to respond to emails.

Mykolas · 22 October 2022

Agent replied · 23 February 2024

Hi Mykolas, glad you had a good experience letting with us and we;re sorry it resulted in a 1 star rating for the deposit release. If there is anything else you would like to share of your experience for learning purposes, please email our service team, info@benhams.comThank you, Emily, B&R

5/5

Trustpilot

As always, great service.

As always, Benham & Reeves have provided an excellent service. Always a pleasure to work with.

Sylvan · 26 September 2025

5/5

Trustpilot

Has been a month since we moved to…

Has been a month since we moved to propriety managed by the Kew branch of Benham & Reeves, Tanya, and the pos-rental support team has been just amazing. - Fast response upon our request. - Professional manner to act and take responsibility to get sorted.I truly recommend Benham services.

William · 13 December 2021

Agent replied · 23 February 2024

Thank you William, we really appreciate the highly positive feedback you've given regarding your experience with our Kew lettings and property management team. We're very glad you find us professional and that everything is managed in a timely manner. This is great to hear, thanks.- Emily, B&R

5/5

Google

Extremely pleased with B&R and Di Gong in particular. The entire team is very helpful and solution focused. Thank you very much for the excellent service.

Mst · 26 January 2024

Agent replied · 25 February 2024

Hi Mst E, thanks very much for sharing a five star rating and for your lovely feedback about the service you've had from Di and the team here in the Hyde Park team. We appreciate your custom and are very pleased to hear you've found the service excellent. - Ruth, B&R

1/5

Trustpilot

Dreadful experience throughout and…

Dreadful experience throughout and after tenancy. I had never heard of this agency and I should have done some research. Avoid from tenant side

Eddie · 2 March 2024

Agent replied · 6 March 2024

Hi Eddie, we're very sorry to hear of your experience after your tenancy ended and we are looking into this to see if anything can be learned for improvement from our side. - Emily, B&R

5/5

Trustpilot

our experience with Krystal Richards / Benhams in letting our flats in Royal Mint Street

Krystal Richards tends to respond quickly and politely to any issues that come before us. She gives me a fair assessment of market conditions and will try to achieve the best possible rental rate for our 6 flats.

C · 9 March 2023

Agent replied · 23 February 2024

Thank you very much for your kind review and five star rating. Krystal and all the City teams are very pleased to hear how happy you are with the landlord services we are providing. Thanks for trusting us with your properties.- Emily, B&R

1/5

Trustpilot

Dreadful customer service and avoid…

Dreadful customer service and avoid this agency at all costs. Have no care for their tenants and leave without heating and hot water for days and weeks. The worst experience I have ever had dealing with a company. Behind the smart exterior and locations of their offices they give appalling customer service.Avoid this company at all costs!

MATTHEW · 28 November 2019

Agent replied · 23 February 2024

Hi Matthew, I have fully investigated this and the issues were down to the complexity of wiring at your rented property. We share your frustration regarding this.Your issue was reported to the Block Management very quickly and followed up speedly.I have looked at all the correspondence and I think we did our best under the unusual circumstances and we really worked hard to try and act as go between to resolve everthing as best we could but this matter was completely outside of our control. Sorry you felt the need to give us bad reviews on so many social media platforms - it is disapointing to see this, particulalry as you agreed to proportionate compensation. Kind regards, Emily Taylor, B&R

5/5

Trustpilot

Another successful letting with Benham…

Another successful letting with Benham and Reeves. Always prompt and efficient and little input required from us. On this occasion it was Krystal Richards who has let many of our properties and always achieving excellent rates.

Cornel · 5 May 2023

Agent replied · 23 February 2024

Hi Cornel, thanks very much for your kind service comments here, Krystal in our lettings team is very pleased to see this and your five star rating which is appreciated.- Emily, B&R

5/5

Trustpilot

Excellent Service

The team at B&R are responsive and address both the landlord and tenants needs effectively, resulting in trouble free letting.

Sheriffofnothingham · 13 May 2024

Agent replied · 25 October 2024

Hi, we're thrilled to hear you've had a trouble free letting service experience from us. We're glad our expertise is working out for you, thank you for your continued custom.- Ruth, B&R

5/5

Trustpilot

I am very happy with Benham&Reevs

I am very happy with Benham&Reevs, especially because of Caroline, who is the best agent ever and Thuraya, who prepared documentation and completed the whole procedure very smoothly. Thank you ladies! Very nice to cooperate with you!

Tetiana · 17 March 2023

Agent replied · 23 February 2024

Hi Tetiana, thanks very much for your lovely feedback about our Kensington lettings team who are pleased to know you've had such a great experience with us. We wish you well.- Emily, B&R

4/5

Trustpilot

Di was helpful and professional

Di was helpful and professional, which made all the difference! He had all the key information and think of every possible solutions to help home owner in renting their property. Thank you for your patience and expertise!

Rolcalling · 20 February 2023

Agent replied · 23 February 2024

Thank you so much for your lovely feedback here, Di and the lettings team really appreciate it and value your custom.- Emily, B&R

5/5

Google

Very professional from our first interaction with Ivan (the agent) to all staff supporting our move into the apartment. Thank you!

JY · 23 March 2024

Agent replied · 31 March 2024

Hi JY, we appreciate you sharing a five star rating and are very pleased to hear you've had a great service experience from our our lettings team. We wish you well with your tenancy. - Ruth, B&R

5/5

Trustpilot

I have had a good experience with B&R

I have had a good experience with B&R. They are really efficient and quick! I had to move in quicker than I expected and they were really helpful with that! Define recommended.

Mohammed · 23 June 2023

Agent replied · 23 February 2024

Thanks Mohammed, we're glad you had such a great experience letting with us. - Emily, B&R

5/5

Google

I had a fantastic experience recently. Saman showed me around a few properties. He was very helpful and knowledgeable and made a real effort to fit all my criteria. I found him very attentative and quick to respond. I have been left with a fantastic service which I can only hope his management are aware of

Daniel · 26 February 2019

Agent replied · 25 February 2024

Dear Daniel, Thank you for reviewing our Hyde Park lettings branch. I will certainly pass on your kind words to Saman and the team. We wish you a successful tenancy. Kind regards, Emily Taylor, B&R Marketing

5/5

Trustpilot

Thank you Welsey and Yuan

Thank you Welsey and Yuan, you are really professional and helpful.

Cathy · 25 October 2023

5/5

Trustpilot

High recommend to anyone who wants to let out their property

My letting agent was Jomar and he was very helpful throughout the whole process. I would highly recommend B&H to anyone who wants to let out their property.

Caroline · 22 September 2023

Agent replied · 23 February 2024

Hi Caroline, great to hear we met your service expectations as a landlord, thank you for sharing a five star rating here. We value your custom.- Emily, B&R

5/5

Trustpilot

Great service.Reponses are always quick…

Great service.Reponses are always quick and clear.Very helpful.

Frank · 16 October 2024

Agent replied · 25 October 2024

Hi Mr Lou, many thanks for your wonderfully positive feedback about our service, we are very pleased to hear we are responsive, helpful and clear. Thanks for your continued custom with Benham and Reeves.- Ruth, B&R

5/5

Trustpilot

I had a good experience with B&R

I had a good experience with B&R. Things got dealt with promptly. Particularly good was Tom in the Beaufort Park office. He got things done and always seemed to have the next task taken care of before I’d even had a chance to speak to him. Recommended. Paul P

Paul · 19 February 2021

Agent replied · 23 February 2024

Thank you Paul, we really appreciate you taking the time to provide a review and to hear you had such a positive experience. We're glad we met your service expectations and hope to continue our working relationship whenever you want to buy or sell a London property.best regards, Emily Taylor, B&R

5/5

Trustpilot

Services especially response and…

Services especially response and turnaround time is excellent! Services are almost personalized and well tailored!Working with Kayleigh (Marla) is absolutely awesome; extremely pleasant and responsive; excellent agent!

Joseph · 15 September 2023

Agent replied · 23 February 2024

Hi Joseph, its great to hear you we are an excellent agent. Kayleigh and the property management team are very pleased to hear this. We appreciate seeing this feedback here. - Emily, B&R

5/5

Trustpilot

Good service ever experienced before

Good service ever experienced before. Thanks to my property manager Tamae!

Kaihong · 6 August 2024

Agent replied · 25 October 2024

Thank you very much for your kind feedback here for Tamae in our property management team, it is warmly appreciated.- Emily, B&R

5/5

Trustpilot

Exemplary Service

I've dealt with Benham & Reeves for a number of years now and have always received exemplary service. I especially appreciate being kept in the loop with regards to the changes in the property market, and rely on their regular newsletters to keep me abreast of developments. Keep doing what you're doing!

Emma · 29 November 2019

Agent replied · 23 February 2024

Thanks Emma, really kind of you to give such great feedback. We are pleased to hear you like our newsletters and that you find them informative, that's great. Many thanks, Emily, B&R

5/5

Trustpilot

B&R and Wesley always respond to my…

B&R and Wesley always respond to my questions promptly. They are very efficient and professional. Thank you B&R.

Helen · 9 March 2024

Agent replied · 14 March 2024

Thank you Helen, we're very happy to hear you have found the service prompt and professional from Wesley in our lettings team. We appreciate you sharing your feedback and five star rating here. - Emily, B&R

5/5

Trustpilot

Veronica,Francesca Sapiano,Adrian Ciot,KyleMathews, Sarah

Mr. Kyle Mathew and all the members in team are very supportive with timely responses and constructive action on times.Thanks for all the support given and in future in advance.

AMUTHA · 20 April 2023

Agent replied · 23 February 2024

Thank you very much for your kind feedback which has been passed on to our Nine Elms lettings & management team, they will be very pleased to see this service appreciation.- Emily, B&R

5/5

Trustpilot

Great service from Benhams

Great from Benhams secured the original tenants for my property very quickly and with a rental price that suited all parties. Thanks for Nick Hubbard

Zibo · 4 September 2023

Agent replied · 23 February 2024

Hi Zibo, its great to hear you've had such a great service experience with Nick and our Ealing lettings team. We appreciate this feedback and five star rating, thank you.- David M, B&R

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Questions about Benham and Reeves Hyde Park

How many reviews does Benham and Reeves Hyde Park have?

Benham and Reeves's Hyde Park office has 471 reviews across two platforms: 92 on Google, 379 on Trustpilot (across the whole business).

What is Benham and Reeves Hyde Park's rating?

Benham and Reeves Hyde Park is rated 4.6 out of 5 across all 471 reviews, and 4.8 out of 5 on Google from 92 reviews.

Where is Benham and Reeves's Hyde Park office?

Benham and Reeves Hyde Park, 32A Sussex Place, Hyde Park, W2 2TH.

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