5/5
TrustpilotGreat Kemptown team
Alexandra was fantastic. Great communication and found me the house I wanted. Thank you so much Mishon Mackay kemptown! I now have a wonderful house that I can’t wait to make my home!
Trusted Agent profile · Hurstpierpoint
Mishon Mackay Hurstpierpoint reviews
★★★★★
1,280 reviews across 2 platforms
106 High Street, Hurstpierpoint, BN6 9PX
Part of Mishon Mackay, see every office.
Mishon Mackay's office in Hurstpierpoint, at 106 High Street, is rated 4.6 out of 5 across 1,280 reviews on two platforms, including 15 Google reviews rated 5.0.
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Reviews
Every review we hold for the Hurstpierpoint office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSelling a house during the pandemic. .......never easy.......,,
We have just sold our property in Kemptown. Selling a house, no matter when, is always challenging but attempting to find a buyer and then to complete the sale during Covid-19 has been a very harem-scarem process. Thankfully, Josh Pennycot from the Kemptown branch of Mischon Mackay has eased the challenge, been there to mop fevered brows and provided a trusted sounding board for us throughout the process.Josh helped enormously to smooth the selling process - his eminent communication skills, coupled with tact and a friendly demeanour, ensured our property was postively shown to a significant number of potential buyers. Then, once a decision was made on the sale, Josh helped both ourselves and the buyers through a torturous path involving the simultaneous exchange of contracts and completion.So - what could have been a total nightmare was, thanks to the help and professionalism of Josh and his colleagues at Mischon Mackay, a very manageable if not enjoyable process.
5/5
TrustpilotVery efficient and professional
Very efficient and professional, and very helpful with any queries we had in finding a place to rent. Abbie in particular was awesome in helping finalise our offer for a property and super friendly!
Agent replied · 26 December 2024
Great to hear this, thank you Callum.
4/5
TrustpilotThe flat we found through Michon Mackay…
The flat we found through Michon Mackay was beautiful and the move in process was especially smooth. I encountered a few personal problems throughout my 14 month tenancy which they were generally supportive with. The only thing I would recommend for improvement on was the maintenance of the flat, as I requested a couple things to be fixed which never got done. However, I'm not actually sure if this was due to the estate agents or the landlord, to be fair! More transparency with regards to what a break clause was would have been nice as well (not all of us are estate agents). Otherwise satisfied.
5/5
TrustpilotExcellent service during COVID-19 lockdown
As a tenant of a property which is managed by Mischon Mackay we recently were in the unfortunate situation during lockdown of the macerator pump stopping working in the kitchen - this is required to pump all kitchen waste water out of the of the house, including the dishwasher and washing machine.I was very pleased to get a quick reply to my email from Jordan, at Mischon Mackay, on a Saturday morning to discuss the problem, and how diligently she worked with plumbers, including speaking to them on the phone in the evening after hours, to try to get the pump repaired asap during this difficult time when people are working with reduced staff and the difficulties of social distancing and lockdown. I am delighted (and relieved) to say the pump has been repaired and the engineers that attended were professional and compliant with all health and safety requirements at this difficult time. Excellent service - thank you!
1/5
TrustpilotUnprofessional, Unknowledgeable and Immature
I had a problem with them as they were trying to get just my guarantor to cover more of the rent (3 times what I was meant to pay) as other guarantors could not afford that. I asked them to correct that, otherwise, I would start taking legal action. They told me that they would sort it out so that my guarantor was only covering my rent and I was told that it would be done in around 2-3 working days. About a week later, I get an email saying that I had two weeks to pay the remainder of my first month's rent. I told them that I would not pay any more until the previously agreed upon arrangements were sorted. So they canceled my contract with them.They are disgusting, unknowledgeable, and conniving. I am now glad that they have canceled my contact as I am now able to take them to court for my money back and they are unable to squeeze me for any more money. They will try to take advantage of you and tell you what you want to hear, but it is all smoke and no fire. When you ask them a question, you get "I don't know" and you better be happy with it otherwise they hang up and avoid you like the plague. The way that they have acted, is immature and unprofessional.
5/5
TrustpilotJordan's the best
I've been lucky enough to have Jordan Mackay handle the flat I'm currently renting. She's always been very prompt with her replies, honest and kind. She's always answered all of my questions, no matter how silly they were, and has been able to put my mind at ease on many occasions. But particularly now with everything that's going on due to Covid-19, Jordan's been spectacular and I am so grateful to her.I've been renting through Mishon Mackay for over a year now and they've always been great when it comes to important things.
5/5
TrustpilotSmooth
Scheduling the viewing was easy and efficient. The viewing was carried out smoothly in a timely manner, and the offer submission done online followed by a call for confirmation. Nothing to complain about.
Agent replied · 26 December 2024
Thank you so much for your review.
1/5
TrustpilotAwful agency
Awful communication, I wonder if they even read our original application. Estate agents are rude and strung us along. Now having to fight them for the return of our holding fee. Disgraceful people.
Agent replied · 26 December 2024
Dear Jack, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
TrustpilotLucy support and inform us very well
Lucy support and inform us very well. Apartment s photos in the website was reflecting the real features of the apartment we view.
Agent replied · 26 December 2024
Great to hear this, thank you so much for your review Bartu.
5/5
TrustpilotDELIGHTED with Skye services
I have been tenant with Mishon Mackay for almost two years and at the beginning I was a little bit disappointed and worried about raising any issue in the house with the previous agent that they had as she was not really grateful, however since that agent left and Skye became my new direct agent to contact to, she is always keen to help with any problem that I have and acting really professionally by solving it. I have just renewed the contract and she managed it so quick and even dealing positively with a small concern that I had. So I hope to be in the same house and with the same team for long, which it will mean that them and myself will be happy and comfortable
5/5
TrustpilotMishon Mackay were wonderful from the…
Mishon Mackay were wonderful from the very start. We went into the office to learn more about the area. The first house they recommended to us, turned out to the be the one we bought. They are very knowledgeable about the area as well as being friendly and helpful. Despite numerous stresses with the seller, Glenn and Damien at Mishon Mackay were always contactable and always helped put our minds at ease. This was much appreciated as first time buyers! Many thanks, we are now settled in our lovely Portslade home! We would definitely recommend this estate agents. Georgina and Tom
5/5
TrustpilotThey were great from start to finish
They were great from start to finish - getting this sale over the line and Holly Davis always being available, knowledgeable and active.
Agent replied · 26 December 2024
Great to hear this, thank you so much for your review Anne.
5/5
TrustpilotJohn & Charlotte are a great and…
John & Charlotte are a great and personable team. They worked consistently to generate a good level of viewings (outperforming the other agents) during a slow time in the market. Throughout the sales process Charlotte in particular has been a great anchor; bringing a sense of confidence and calm, and communicating clearly and effectively at all times. I am very happy with the work that Mishon Mackay has done and the way in which they have gone about it. I highly recommend their services.
5/5
TrustpilotThank you so much Amy and Sarah
Thank you so much Amy and Sarah. You have helped me so much and made the move so much less stressful. Thank you for being great at communicating so well, promptly and with care.
1/5
TrustpilotTerrible experience I can almost…
Terrible experience I can almost guarantee you that you will not get your deposit back
Agent replied · 26 December 2024
Dear Joseph,Thank you for taking the time to share your feedback with us. We truly value all comments, as they help us improve our services and ensure a better experience for our clients.Regarding your concern about deposit regulations, we want to assure you that we take compliance very seriously. Our team follows all relevant guidelines and procedures to ensure fair and transparent handling of deposits.If you would like to discuss your experience further or have any additional questions, please don't hesitate to reach out to Simon on 01903215631 in our property management team.Best regards,Brand Vaughan
5/5
TrustpilotGood and quick service
Great service from Helen backed by Michael. Quick turnaround letting my property with tenants that fit my expectations. Really good outcome.
Agent replied · 26 December 2024
Great to hear this! thank you so much for your review Raymond.
5/5
TrustpilotMy experience with Mishon Mackay has…
My experience with Mishon Mackay has been great, the sales team at the seven dials branch worked really hard to get us through to exchange, as it turned out to be a very long process due to delays because of covid! Glenn communicated with me throughout the sale and provided updates, we are very pleased with the outcome. I certainly recommend Mishon Mackay to anyone looking to buy or sell a property. Thanks
5/5
TrustpilotGreat and speedy experience by connor…
Great and speedy experience by connor and his team! I would recommend
Agent replied · 26 December 2024
We appreciate your fantastic review! It's wonderful to know that our team met your expectations.
5/5
TrustpilotEfficient
Alexandra at Mishon Mackay, Kemp Town was very efficient, with good customer service. In all it was a team effort from the branch that helped toward the exchange process.
5/5
TrustpilotIn control
Being overseas, Mishon Mackay managed the lettings of my flat. I always felt that it was in safe hands. They were extremely prompt and efficient in everything they did. Thanks to Maria Vrahnaki!
5/5
TrustpilotEfficient
We worked with Olga who is extremely professional and efficient with the handling of tenancy documents. Minimal fuss and an enjoyable experience overall with BrandVaughan :)
5/5
TrustpilotLovely to work with!
Mollie has been a pleasure to work with -- very informative on the process and supportive through each step. Thank you so much for your help!
5/5
TrustpilotStress free rental seeking
Fast response time from a knowledgeable and friendly agent, would use again
Agent replied · 26 December 2024
Great to hear this! Thank you, we appreciate your feedback.
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Tell us what you need and we'll put you in touch. Mishon Mackay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hurstpierpoint.
