Trusted Agent profile · Hull
★★★★★
229 reviews across 2 platforms
358-360 Holderness Road, Hull, HU9 3DQ
William H Brown's office in Hull, at 358-360 Holderness Road, is rated 4.5 out of 5 across 229 reviews on two platforms, including 224 Google reviews rated 4.5.
Every review we hold for the Hull office, from every platform, shown as written. First names only.
5/5
GoogleVery helpful, would highly recommend for an easy and straight forward process!
Thank you so much for your kind words! We are thrilled to hear that our services were helpful and that you had a great experience with us. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad a wonderful experience with Demi helping us with our mortgage! From start to finish she took us through each step and made the whole thing a much easier process! The whole team here as well were always so lovely and happy to help with everything- would recommend anyone looking for a mortgage advisor here 😊 …
5/5
YellOutstanding service from William H Brown.Thank you Liz,Holly and Lily.
The team of Holly, Lily and Liz Mainwaring could not have been more professional. This was my first property I've Let and I will certainly use William H Browns in the future.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service, Lilly was super helpful 👌 👍 …
Thank you for taking the time to leave us this amazing 5* review Tazarn nhamo. Kind regards Lucy, Customer Relations.
5/5
GoogleI found that William H Brown have made the whole buying process as simple and easy as possible. Demi was very helpful in finding the best mortgage deal, and supporting me with all the necessary paperwork and applications. So far everything seems to be going smoothly. Many thanks!
5/5
GoogleThis is by far the best rental agency I've ever encountered, they are honest and very professional. They don't keep you waiting, the processing time was very fast. I want to thank George especially for his help. I will give them 10 stars if its possible.
1/5
GoogleAbsolutely terrible experience with William H Brown. We had arranged for a viewing of a property with an employee. We were unsure when we could attend due to my work hours, so we asked if we could call back. We then did and arranged a viewing for the next day. As she said she didn't want to wait in the cold, we arranged the meeting to be after another person. We arrived and waited for a half an hour before calling. When we did call, they said that they would have to do it another day. The property agents only then held themselves accountable and came to the viewing when a second person complained. When the letting agent arrived (after an hour past the arranged time), she spent the first five minutes being rude to and gaslighting myself and my girlfriend who arranged the meeting, and then went on ignoring us though the whole viewing. This is a company I hope to never have to use again. Not only were they prejudiced based on age, but they were completely rude and unprofessional.NegativeResponsiveness, Quality, Professionalism
Hi, thank you for taking the time to provide our Hull team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk then we will be more than happy to help you.
5/5
GoogleEfficient housing agency, excellent customer service. Staff are the best. 🔥 …
Thank you for the kind words! Our team takes pride in providing efficient services and delivering excellent customer service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI am so happy we have chosen Demi as our mortgage advisor. She is the best at what she does. Everything was explained and dealt with in amazing way. I really recommend her to everyone! Thank you so much Demi for all your help.
5/5
GoogleLily helped me with letting my property, she made the whole process quick and easy, I thought this would be very stressful and it just wasn't. Every member of staff that I have spoken with have been incredibly helpful.
Thank you for taking the time to leave us this great 5* review Declan. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat people who helped me find somewhere and move in without any hassle or complications. Lily the letting negotiator made me feel comfortable and ensured i understood everything from start to finish, offered me help whenever i needed it without being overbearing or pushy and was generally pleasant to deal with.
Thanks Joshua Ferriby for your kind words and amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery good and nice worker’s in the office to help the people make everything easier for you thanksgiving and good bless for them I like to be with them all time thanks again for all workers in the office
Thank you for your thoughtful 5* review Salman! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleBrilliant service, we was dealing with a lady called Demi, and Demi was brilliant throughout, quick viewing appointment, and application was sent to us promptly. Demi was on hand for us if we had any questions or concerns and answered our questions instantly. Would 100% recommend using William h brown if your looking for a professional stress free service. Thanks DemiPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWilliam Brown nothing but professional, helpful and very patient. We had a really long and difficult move. Lots in the chain. William Brown always did everything to help and keep us calm in a very stressful period. Special thanks to Karen for just being a superstar!!! Thank you so much. We would definitely recommend you to anyone wanting that extra care when moving home. Richard and Jo
5/5
GoogleAs a prospective tenant I have been taken aback at the exceptional level of service I have received, the staff are fantastic and able to take on any challenge with a smile, true credit to the company, will definitely strongly recommend based on my experience.
Thank you for your 5* review! Great to learn about your experience with our local team. Kind regards, Scott @ Customer Care
5/5
GoogleMy mortgage advisor Demi Chadburn did everything she could throughout my journey of buying my first home. She was very helpful and gave me so much support and advice.
Thank you for your brilliant 5* review and thank you for your kind words Laura. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing service from Demi our mortgage advisor! She was really helpful throughout the full process of buying our first home and kept us up to date from start to finish! Highly recommended!!
Thank you for your terrific 5* review, recommendation and for your complimentary comments Ellie. Best wishes, Lucy, Customer Relations.
5/5
GoogleExtremely quick, professional and always keeping me in the loop. The best lettings company I have ever been in contact with. Special thanks to Ellie for helping me! Wish i could give more than five starts!
5/5
GoogleA great team very friendly and professional,they really helped me when I was looking for a house to rent.Many thanks to Ellie she went above and beyond to help us secure a good house.
5/5
GoogleAbsolutely brilliant customer service from start to finish. Sold our house through the auction method and nothing was to much trouble for Charlotte and her team. Very friendly and professional and would 100% use their services again. Very easy process and stress free. Thank you
1/5
GoogleUPDATE: It has been 2 months now, dishwasher still NOT working, fire alarm NOT working, and now there is a leak from the bathtub….this property management agency is the biggest joke!!!! No property owner in their right mind should allow these people to manage their properties. At this point me and my husband want nothing to do with William H Brown! Every renter BEWARE and every property owner do your research before having William H Brown ruin your property and your good name! Absolutely the most horrible letting agency I have ever encountered! They do not care about the properties they manage and every property owner would do best in finding ANY other agency. As far as renters go, beware and please stay away. My husband and I have had the most difficult time getting anything repaired in the home and our move in date was 2 weeks ago. Everything should have been in working order and it has taken 2 weeks to even get a simple reply. I would give zero stars if I could. I wish I would have worked with another agency.
5/5
GoogleFrom the start to finish the experience was flawless. We viewed a large number of properties throughout the day and the office was extremely efficient at organising this and accommodating our schedule. They even managed to squeeze in a few more viewings when another agent let us down. Paris helped with the booking process and also showed us round, she was very knowledgeable about all the properties which was impressive considering how many we viewed on the day. She certainly wasn't just a door opener and I wouldn't hesitate to recommend both her and the whole William H Brown Holderness office to others.
5/5
GoogleI chose William H Brown because I had seen a house they were advertising. From the moment I called them to exchanging contracts they were helpful, professional and friendly. They introduced me to Demi, my mortgage advisor, who equally was helpful, friendly and professional, as she helped me get the best deal possible with my mortgage, causing me no stress. Very smooth and quick process from start to finish and always keeping me updated with the progress, would recommend.
5/5
GoogleAbsolute delight to buy a house with the Holderness branch of William H Brown, Charlotte and her team were very helpful and dealt with any inquiry quickly and professionally. Would definitely recommend the company for people buying or selling in the area!
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