Every review we hold for the Hull office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDemi from William H Brown has been a brilliant, attentive mortgage advisor who reassured us and supported us from the very start of our journey buying our 1st ever home - happy to answer all the questions we had, took us through all the options, easy to contact and replied quickly, whenever a problem occurred in the process Demi was on it straight away and chased solicitors or other necessary people to solve it as soon as possible to ensure things continued as soon as possible in our best interest. Her support has been with us since day 1 and still continues to be until the end of the process. A brilliant advisor! Would recommend!!
Helen · 10 April 2026
Agent replied · 17 April 2026
Thank you so much for your kind words, we are thrilled to hear that Demi has exceeded your expectations as a mortgage advisor. We pride ourselves on providing excellent customer service and are delighted to hear that Demi has been attentive and supportive throughout your journey. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI can’t recommend Steph at William H Brown highly enough! From start to finish, she was incredibly knowledgeable, efficient and more than proactive throughout the entire process.
Selling a home can feel daunting and overwhelming, but Steph made me feel completely at ease. She kept me up to date and informed every step of the way, always making sure I knew exactly what was happening and what to expect next.
The whole teams dedication really stood out, they had three viewings booked in before we’d even had photos taken or the property had gone live, and my home was sold within just six days!
What also meant a lot was that they kept in touch afterwards too, it never felt like just a tick-box exercise.
Demi, Pat and Steph are amazing - would use them over and and over again!
Ben · 17 March 2026
Agent replied · 17 April 2026
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat experience selling the house with W H Brown within 2 weeks! Steph was brilliant when she came down to discuss putting my house on the market. She was friendly, professional and confident of the price I could get for the house and she was spot on. When I agreed to sell with W H Brown, the team were very efficient with getting the photos done and arranging viewings. Overall, just excellent communication and customer service!
Jane · 17 January 2026
Agent replied · 17 April 2026
Thank you for choosing W H Brown to sell your house! We are thrilled to hear that Steph provided you with top-notch service and helped you get your house sold quickly. Our team takes pride in providing excellent communication and customer service. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
Huge thanks to Amelia at William H Brown for her incredible help and support. We were facing the prospect of being made homeless, and she went above and beyond to get us into a beautiful new home quickly. Her communication was spot-on, she kept things moving, and genuinely cared about getting us sorted. We honestly couldn’t have asked for better service. Thank you, Amelia, for turning a really stressful situation into something positive.
Kristian · 24 November 2025
Agent replied · 24 December 2025
Thank you for your kind words! We're so glad Amelia was able to provide excellent service and help you find a new home quickly. It's our goal to make your experience as stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy time dealing with William H Brown was extremely smooth sailing. Amelia was there from start to finish and made the whole experience feel very welcoming and personal. I would highly recommend William H Brown and Amelia especially to anyone looking to purchase or rent a new property! Thank you to the entire team!
Thomas · 10 April 2026
Agent replied · 17 April 2026
Thank you for taking the time to share your experience with us! We are so grateful for your kind words and are thrilled to hear that Amelia provided you with exceptional service. We take great pride in our team and are always here to help you find your dream property. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleEven though I’ve decided not to move forward with the letting that Amelia showed me and have chosen another property that’s more convenient for work, I wanted to take a moment to say how much of a credit Amelia is to the team. She was professional, friendly, and genuinely helpful throughout the process, by staying in contact with me daily she made the experience a very positive one.
Richard · 24 November 2025
Agent replied · 24 December 2025
Thank you for taking the time to recognize Amelia's hard work and dedication. We strive to provide excellent service to all our clients, and we're glad that she made your experience a positive one. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GooglePatricija was great, took her time to show me the properties they had available and ensured I would receive the most suitable ones moving forward, also sent me ones to have a look at to potentially book viewings on, very good service.
Andres · 16 April 2026
Agent replied · 17 April 2026
Thank you for your kind words! Our team at William H Brown is dedicated to providing personalised and efficient services to our clients. We're thrilled to hear that our team was able to assist you in finding suitable properties and booking viewings. We look forward to helping you in the future!
★★★★★ 5/5
GoogleI’ve had a wonderful experience with William H brown they were super professional. A big shout out to Roberto and the lettings team as they were a huge help in finding me a tenant in little to no time. Amazing !!
Eva · 3 April 2026
Agent replied · 17 April 2026
Thank you for your kind words! We are thrilled to hear that you had a wonderful experience with our team. Roberto and the lettings team are dedicated to providing exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDemi chadburn was amazing, daughter was looking to buy her first property & Demi helped her with how much she could borrow how to go about the process, even after her first find fell through Demi went above and beyond to help her find another property, to which she fell in love with a beautiful house, Demi has been at the end of the phone for any issues and has ironed these out straight away for her, I would definitely recommend Demi can’t thank her enough for her help & support
Sarah · 11 November 2024
Agent replied · 11 December 2024
Thank you so much for your wonderful 5* review Sarah! We're thrilled to hear that Demi was able to assist your daughter so effectively in finding her first property. Your kind words and recommendation mean a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWould definitely recommend using William h brown everyone is so friendly and welcoming we used there in house mortgage advisor Demi who was fantastic start to finish very professional and kept us up to date with every part of the process if it was not for Demi we probably would have thrown the towel in buying our house as it was super stressful but she kept us sane and we really appreciated this and everything she did for us would 100% advise anybody buying or selling to check out there services
Chelsea · 3 April 2026
Agent replied · 17 April 2026
Thank you so much for the kind words and recommendation, we're thrilled to hear that our team, especially Demi, made your home buying process less stressful and more enjoyable. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent costumer service extremely helpful and friendly team. Really responsive and quick Amelia and Roberto were amazing when dealing with our tenancy very processional. Thank you for everything! Highly recommend this William H brown letting estate agents
Amy · 17 February 2026
Agent replied · 17 April 2026
We are thrilled to hear that you had a positive experience with our team at William H Brown Letting Estate Agents! Our goal is always to provide exceptional customer service and we're glad that Amelia and Roberto were able to assist with your tenancy. Thank you for choosing us and we look forward to working with you again in the future. Highly recommend! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleI wanted to share my opinion about this agency. I submitted an offer to purchase a property, but it could not even be considered because the agency had already bought the property from the owner in order to resell it privately to someone they knew. They did this without taking into account a higher offer or following the proper procedures that should apply to property transactions.
I understand that this kind of practice happens regularly after many phone calls, no one seemed surprised by the situation. I hope that one day you will be treated the same way you treat other people.
Despite viewing the property immediately and submitting an offer, you act however you like, without following any rules.
What exactly would contacting you change? Will you reverse the sale? Will you return the property?
The fact is, I viewed the house twice within two days, submitted a higher offer, and both I and my broker called you daily. Despite this, we were repeatedly brushed off. Your employee was unable to explain why my offer was not even considered.
Actions have consequences.
For future buyers please be careful. If you find a good property at a good price, you may end up in a situation where it is suddenly passed on to someone else without explanation.
Thank you for your “cooperation”, the lack of phone contact, and the lack of responses to emails, both mine and my broker’s.
For you, this may be just another transaction. For others, it is a life decision or a missed opportunity.
Mateusz · 27 March 2026
Agent replied · 17 April 2026
Please do contact us via review@Connellsgroup.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleSpecial thank you to Demi our mortgage advisor. She found us the best deal and explained everything to us, very helpful from start to finish. We will ensure to use William H Brown for mortgage and house buying services in the future.
Thank you again,
Jake · 24 November 2025
Agent replied · 24 December 2025
Thank you for your kind words! At William H Brown, we strive to provide the best service and we're glad that Demi was able to find the perfect mortgage deal for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFantastic team at Holderness Road! From the minute I spoke to Liz I knew that they were the right people to manage my rental property. My house had 3 applications the day after instruction and the tenant moved in 10 days later!! All tradesmen were organised by the girls in the office. I couldn’t have asked for a better service! Would definitely recommend
Donna · 3 March 2025
Agent replied · 12 June 2025
Thank you Donna for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI put my home of 24 years on the market through William H Brown Holderness Road. All the staff in the branch are very helpful and polite and are on hand to answer any questions or queries. I didn’t hold much hope of my home selling quickly but how wrong I was and 2 weeks into my home being up for sale William H Brown have done it 🤞 and have sold my home subject to contract. Thank you and hopefully this new chapter will soon be here and with no pressure and little stress ❤️ extra thanks to Charlene for all your help ❤️
Tina · 25 February 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave us this great 5* review and your kind words Tina. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI set up an initial meeting with Demi (mortgage advisor) just to get some advice, six weeks later I have a house !! . The process was fast and smooth, Demi certainly knows her job and I am so pleased I had that first meeting,. As someone who didn’t understand all the processes involved, I needed some help with things which Demi was on hand to do. I would 100% recommend Demi and the team, and would like to thank them from me and my family
Tim · 27 December 2023
Agent replied · 22 October 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was really happy with thier service Roberto was so great Thank you
Alan · 10 April 2026
Agent replied · 17 April 2026
Thank you for the wonderful review! We're glad that Roberto was able to provide you with such great service. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GooglePatricija Sloka was an amazing help trying to find our perfect house , she gave us amazing recommendations and the house that we put an offer on she recommended to us , …
Jess · 17 October 2025
Agent replied · 17 April 2026
Hello Jess,
Thank you so much for your wonderful 5* review! We're thrilled to hear that … More
★★★★★ 5/5
GoogleWe are nearing the completion of our first property purchase with Demi Chadburn as our mortgage advisor. Buying our first home was very scary for us as we didnt really know what we were doing, but we honestly couldn't have asked for anyone better. Demi knew all the answers to our questions and if she didn't know, she would make sure she found out for us and let us know straight away. She was always contactable at any time of day or night and always checked in to make sure everything was going smoothly with our solicitors etc.
Thank you Demi and the William H Brown team.
Tom and Chloe.
Daggg3rz · 23 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMany thanks to Henry at William H Brown, Holderness Road for an excellent job selling our house. Henry was always pleasant, professional & helpful, going above and beyond liaising with all parties and keeping us informed every step of the process.
Michelle · 17 April 2026
★★★★★ 5/5
GoogleHolly was amazing throughout my move in process, she made it really simple unlike my previous move where I found it very stressful, she provided documents that helped me with what I needed to provide for the property, overall I would definitely recommend this lettings team, 5 star⭐️
Ellis · 29 October 2024
Agent replied · 12 November 2024
Thank you for your 5* review and recommendation Ellis. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving to relocate from Southern England back to Hull was a daunting prospect, however I thank my lucky stars I chose to contact the wonderful ladies at William H Brown. Liz, Jazmine and the team have been so helpful to me, and I really appreciated their kindness at such a stressful time. Thank you.
Deborah · 23 August 2025
★★★★★ 5/5
GoogleMy husband and I went through William H Brown to apply for our mortgage. Their advisor Demi was brilliant and explained all of the steps and has been wonderful throughout the entire process, she still checks in regularly to see how things are progressing. We are really grateful for all of her support. Thank you!
Francesca · 25 May 2024
Agent replied · 22 October 2024
Francesca High thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWould highly recommend William H Brown. Hollie has been amazing, from start to finish and really helpful. Nothing was too big or too small.
Thank you for your help with my move!
Chelsea · 29 April 2025
Agent replied · 12 June 2025
Thank you for your brilliant 5* review, recommendation and thank you for your kind words. Best wishes, Lucy, Customer Relations.
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