Lime Property Hull reviews

★★★★★ 1/5

Google

We applied for a property to rent, we completed the application form after viewing the property and asking the employee who showed us around a few questions. The employee did not have the requested information at hand but was able, after searching for it to let us know the answers. After a week of not hearing if we were successful in our application we contacted the agency to ask the status of our application, we were told we were in the referencing stage. We did this as we had noticed that a let agreed had been placed on the internet. After another week and turning down another property, we contacted again to be told we were unsuccessful in our application. In short, rotten communication. I am happy we were turned down as if I had to deal with this company and enter into a letting agreement I should be afraid that any problem with the property would not be dealt with promptly.

Alison · 23 October 2020

★★★★★ 5/5

Google

Jemma and the team at Lime were very professional in dealing with my situation , I would recommend them for all aspects of Property issues sales letting and faciltysPositiveProfessionalism

Malcolm · 20 June 2021

★★★★★ 5/5

Google

My experience with Lime has been very positive since I started working with them as a Landlord back in 2016. I just wish I had known about Lime prior to 2016.

Joe · 2 March 2023

★★★★★ 1/5

Google

Hi booked a property with lime and kept chasing them to pay deposit for two days and they came back the third day that someone else has paid deposit on it today. Whereas I wet there first and had cash to pay deposit but they just lied about emailing and never sent emails at all. They also said it’s an automated system which makes no sense as automated systems do not make mistakes.NegativeResponsiveness, Quality, Professionalism, Value

Akleema · 20 June 2021

★★★★★ 5/5

Google

All aspects of the move went really well. Everything was on the internet portal meaning no wasted time going backwards and forwards to the office. Very professional.PositiveProfessionalism

Dave · 25 August 2021

★★★★★ 5/5

Google

Was quick and easy process from when accepted for the property. Everything is done online and communicated well. Maggi was really lovely and very helpful. Thank youPositiveQuality

Justina · 25 August 2021

★★★★★ 1/5

Google

Appalling customer service.... very quick to send out a letter saying you are in arrears due to a mistake with a standing order and threaten with legal action after you have never been late paying rent to the company for over 5 years however when you ask for the number to call to pay it they ignore you I can only think this is due to the fact they want to charge legal fees.... currently on email number 5 with no reply I am sure that when their governing body is involved after this complaint they may change the way they handle such bully letters

Vikki · 20 June 2020

★★★★★ 1/5

Google

Collecting contacts and information from people, and then picking who they think is the best ones for a bulk viewing. You stay in a list waiting for a callback to see a property, that you will likely never see as someone else said 'best' gets to see the property first even if they called after you. I have enquired what best is, as they are not supposed to give your information out for a viewing. I am informed they don't actually give financial information, but data such as 'a couple with two kids', a 'single person' so on and so far. So, it is even worse, you don't get to see the property based on the fact you can afford it or not, rather based on your individual circumstances, which everyone know is discrimination. So, all in all, if you are looking for a property definitely do not waste your time and specially do not lose other opportunities waiting for a callback from these ones. You will likely find out they rented the property to someone else, even if they called after you.

Luísa · 20 June 2020

★★★★★ 5/5

Google

Having never rented a property before I was slightly nervous about it but the wonderful people at Lime Property put any worries away they where simply brilliant, the communication throughout was amazing Maggie who I dealt with was always there to help a real asset to Lime Property. I couldn't recommend them enough whether you are looking for a place to rent or a landlord looking to let out a property.

Paul · 2 April 2022

★★★★★ 5/5

Google

Highly recommend Lime Property, helpful and professional. Clark went above and beyond to help us with our move and was always there to help with anything we needed.

OC · 21 April 2021

★★★★★ 5/5

Google

Lime Properties operate at a high professional level. The service we have received over the last couple of years has been excellent. We are pleased to be associated with the team.

Chris · 2 December 2022

★★★★★ 5/5

Google

Was very surprised with the service from this company, I put in a request to view 2 of their properties in the morning and got a call almost immediately, all my questions were answered over the phone, and i was booked in for straight away, and was even sent other properties similar to the ones I looked at, I spoke to the same young lady throughout, she was very kind and helpful, would highly recommend.

Ilona · 2 February 2021

★★★★★ 1/5

Google

Very happy I don’t have to deal with this company anymore.

Kenny · 20 April 2024

★★★★★ 5/5

Google

Had a problem with my oven on Sunday. Contacted Elaine on Monday and it was fixed on Tuesday.( sounds like a Craig David song).I wish all letting agency's were as efficient.many thanks Dave Chapman

Dave · 21 June 2017

★★★★★ 5/5

Google

Great service from Becki. Lime have looked after my property, got it to the market quickly and found great tenants. Highly recommend

Sarah · 6 August 2023

★★★★★ 1/5

Google

Julie Rosebrook certainly needs to return to college for a brush up on customer care skills A down right rude woman . Does not comprehend or even listen to concerns about problems arising in the house. Has an obsession regarding a hoover and duster !!! not at all interested in the hole in my ceiling or water leaks... This woman has an attitude problem and is a bully waging a vendetta against myself. I would not advise anyone to use Lime.

Deborah · 30 October 2018

★★★★★ 1/5

Google

Absolutely shocking and a waste of time and as other have said they just lie regardless!! Safe to say I won't be using them for the future as they was appalling before and they are again!! Avoid like the plague seriously on a realistic view, even other landlords have got there own tenants and never bothered with these as they are that useless so thank god I never went ahead with this 🤬

Andy · 21 April 2021

★★★★★ 1/5

Google

I have been trying to arrange a viewing on a property sent several emails and made several phone calls all iget told is I will pass your number on still awaiting call back and no reply to emails it's been several days of trying still no call back very much a lack of communication very poor service.

Denise · 1 May 2023

★★★★★ 1/5

Google

Possibly one of worst agencies in Hull that charge the absolute maximum to generate the most profit. They took on an old property where the landlady illegally didn't protect my deposit and the property was in awful disrepair. The staff in the office seem ok but when we viewed a property the staff memeber who showed us round didn't want to answer questions or know anything about the property rude and more interested in texting on their mobile. Don't rent with these people unless you have to. They are charging way above average, and poor customer service. Just reading the comments its no surprise that they are taking amounts off deposits and charging tenants for unnecessary things. Especially when they've accepted an awful awful landlord that caused so much distress to my family over this same issue.

Lilyth · 17 August 2018

★★★★★ 1/5

Google

I'm living in a ground floor flat below a lime property tenant, there is major problem with leeks in the bathroom, both myself and my landlord have contacted lime property about this but nothing has been done. Water leeks down my walls and has destroyed the ceiling. The new bathroom that had been done a year ago has now had to be striped out due to the amount of damage. Whenever we ring about the problems nothing is done. I've heard bad things about this company and first hand I agree they don't seem to care at all

Joanne · 21 June 2018

★★★★★ 1/5

Google

Was told my friend could move in and no extra charges would apply, when he enquired about moving we was told we’d have to get new references and credit checks. Apparently they’re only valid for 28 days (for a 1 year lease?) More charges now apply. Was told some rubbish would be removed from preoperty and property would be cleaned, that never happened. Lime gave me permission to paint the walls white. Thanks. The property has leaked since moving in. I can’t use the kitchen as there’s water in the electrics, there’s a constant puddle in the kitchen, the electrics have blown on the downstairs circuit and the lighting circuit. My toaster and washing have cut out, luckily no one was harmed when these blew. All I get when phoning up is a reminder that I’ve singned a 1 year agreement and that I can’t move out early. Each time I phone the office it’s not their fault as a message hasn’t been passed on or it’s someone else to blame. I have to use a laundrette and eat out. I pay my rent on time, in full. I haven’t been offered a discount and I have no idea if repairs are on going. The house is a dangerous and apparently I’ve got an inspection in a couple days.

Sam · 21 June 2018

★★★★★ 1/5

Google

Julie Rosebrook certainly needs to return to college for a brush up on customer care skills A down right rude woman . Does not comprehend or even listen to concerns about problems arising in the house. Has an obsession regarding a hoover and duster !!! not at all interested in the hole in my ceiling or water leaks... This woman has an attitude problem and is a bully waging a vendetta against myself. I would not advise anyone to use Lime.

Dr · 21 June 2018

★★★★★ 1/5

Google

Extremely poor service - I do not recommend using them. 1. On the first day they have given me the wrong keys - I could not open the house.When I arrived at the property it was outside the working hours so I had to book a hotel for one night from my own pocket because I could not open the door. Terrible experience as I had all my luggage with me as well. 2. The heater in the living room was not working - I had to wait 2 weeks for them to send over a mechanic to repair it. 3. Very difficult to get back your deposit - you are lucky if you get it at all. They have charged me a lot for minor things - for things that they invented themselves. In the end they returned only about half of what I initially paid - In conclusion, my experience with them was absolutely terrible. I am wandering if the owner of the company is going to take some actions otherwise I do not see a bright future for this company. It has a bad reputation in Hull already - nobody I know who used them had a smooth experience.

Josh · 21 June 2018

★★★★★ 4/5

Google

The team at lime have impressed us from the very beginning of our dealings with them, through initially viewing and applying for our rented home , through the maintenance requirements throughout our 18 months tenancy, and then during the process of us moving into another property with regards to promt correspondence, fast return of our full bond and a stress free handover. After dealing with Marlborough Estates in our previous property (I know it's not nice to name names but they were terrible unfortunately), Lime were a breath of fresh air! The team were professional, friendly, non judgemental and very helpful to both me and my partner. I would recommend them completely, and we will miss them.

Leanne · 21 June 2018