Trusted Agent profile · Hull
Verified
★★★★★
471 reviews across 1 platform
The Pod, St. Andrews Quay, Hull, HU3 4SA
Lime Property's office in Hull, at The Pod, is rated 3.7 out of 5 across 471 reviews on 1 platform, including 471 Google reviews rated 3.7.
Award-Winning Estate and Letting Agents In Hull & East Yorkshire Trust the award-winning estate & letting agent in Hull, Beverley, and East Yorkshire, helping you to manage, rent or sell your property with expert knowledge of the local area.
Every review we hold for the Hull office, from every platform, shown as written. First names only.
5/5
GoogleSuperb service from all the staff in the office, especially Beki who kept me up to speed with all the latest rental properties on the market, and also Sophie who showed me around these properties They also guided me through the application process, also offered me unbiased advice so I can fully recommend.
1/5
GoogleAbsolutely shocking customer service, no communication at all. Can’t wait to leave the property to get away from this letting agent!!
We're truly sorry for the inconvenience you've experienced. Your satisfaction is incredibly important to us, and we're dedicated to resolving any issues you may have encountered. Please get in touch with us so we can address your concerns personally and ensure a more positive experience moving forward.
5/5
Googlerecently moved into an apartment with my partner. the move in process was so quick and easy, couldn’t recommend lime property enough. special thanks to Ilona that dealt with the full process
5/5
GoogleI had a maintenance issue with the property I rent but it was handled very quickly and efficiently by Courtney. She was lovely to speak to. It makes me nervous when something breaks in a rented property because you have to rely on other people to sort it out for you but Courtney genuinely cared, understood and dealt with it quickly. Hopefully I won't have to call again with any other maintenance issues but if I do, I have a lot of confidence in the maintenance team so thank you! P. S. She sounds pretty 😊
5/5
GoogleI had a maintenance issue with the property I rent but it was handled very quickly and efficiently by Courtney. She was lovely to speak to. It makes me nervous when something breaks in a rented property because you have to rely on other people to sort it out for you but Courtney genuinely cared, understood and dealt with it quickly. Hopefully I won't have to call again with any other maintenance issues but if I do, I have a lot of confidence in the maintenance team so thank you! P. S. She sounds pretty 😊
5/5
GoogleGreat staff, fast, efficient service, polite and helpful. Great customer service. I've never had such a great experience with an agent before. Katie is a very lovely, and has made a usually stressful time, a very positive experience. Thanks Lorna 😁 …
1/5
GoogleWhat a joke if you're in a iva there wanting 6 months up front. Things happen in life and there ask for this one thing I've always paid is my rent otherwise you're homeless a joke won't be using this company
We're genuinely sorry to hear about your less-than-satisfactory experience with Lime Property. Your feedback is crucial in helping us improve our services. We would appreciate the opportunity to discuss your concerns further and work towards a resolution
1/5
GoogleAbsolutely terrible experience with these people. Had booked multiple viewings and taken a day off for this, as I work in healthcare and I work during viewing hours. I received an email, not even a phone call, less than one hour before my viewings, telling me that my viewings were cancelled and to call the office. I called the office and was told that all the properties I had appointments to view had been rented out. Surely not all in the last hour? Very poor organisation and no respect for people's time.
5/5
GoogleSold my house with Lime. Felt like they had my back throughout and everything went smoothly. Got a great price with efficient communication throughout. Would highly recommend Tony and his sales team. Thank you!PositiveResponsiveness, Professionalism
5/5
GoogleLime Property stands out as one of the finest agents I've experienced. Their prompt responses and patient assistance, even when I'm a bit persistent, truly set them apart. Grateful for their exceptional service.
We're delighted to hear about your positive experience with Lime Property. Thank you for choosing us! We would be very grateful if you could refer a seller or landlord to us, and in return we'll spoil you with a reward of £50!
5/5
GoogleI rang lime estates yesterday wanting a couple of tenancy agreements sending across via email. They were straight on to it emailing me them within fifteen minutes.
We're delighted to hear about your positive experience with Lime Property. Thank you for choosing us!
1/5
GoogleHas a system to keep deposits. Avoid even checking out properties, time waste and they don't listen to you. They've put down that we've been "dishonest" in our application about our debt, but I've checked through emails and phone recordings.. They're covering up their mistake. Probably by their standards they should've never progressed us to deposit and application, but mistakes are made and they found a way to throw us out the window AND keep the deposit. Funny how they need it more, but I guess I'll be in debt for £173 more, oh well.
5/5
GoogleGreat Service. Kept informed at each stage and very quick to sort any problems we had. Even after completion Beki consistently making time to help out with anything. Very impressed with the company and Beki is a credit to them.PositiveProfessionalism
1/5
GoogleViewed a house to rent when the keys had only been handed back that morning. I was told it'd be all fixed up before we moved in ect. It was in the perfect area, the house was going to be amazing for my 2 little girls so we applied. Property was advertised as allowing pets which we were so happy about as we have 4 cats. We were first to view and first to apply. After applying I heard nothing back from them. I emailed and called many times over 2 weeks and they just kept saying they'd had no update from the landlord as to wether I can put my deposit down and do the checks ect.. I emailed this morning and no response so I just called. Was told that the landlord has changed his mind and doesn't want pets anymore. Would have been nice to have been told this instead of waiting 2 weeks to tell me and just lying over the phone to me!! Really disappointed with all of this. Property shouldn't have even been up for viewings if the landlord hadn't decided what type of tenants he wanted. We are a clean and tidy family and our cats basically live outside.. We have never missed a single rent payment in our current home and they had absolutely no reason to not accept us as tenants. They knew how much we wanted this for a home for our family yet no care was given to tell us the landlords decision, I had to constantly chase. Very disappointed and will definitely be avoiding in the future!!
5/5
GoogleThe room is superb for its price. I love it as it is an easy access to city center as well as to my work. The amenities are really nice. The agent is very accomodating. Thank you Miss Beki!
5/5
GoogleVery professional, friendly and efficient staff. My property was only vacant for a couple of weeks before they found another tenant, who moved in today. Thanks for you assistance Lime, and in particular Beki and Lauren.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe staff at Lime property has just been excellent. Very simple and straightforward process which is great for such busy working people like me. They do look after you. I would recommend them when looking for a property to rent or buy.... Thanks to Beki, Naomi and Nicole...
1/5
GoogleMy husband & I have been tenants with Lime Property since 2019 when we moved into our current home. Over the course of the last 2+ years, there have been MANY issues that we've had with them, our property, our landlord, and the speed at which our issues/repairs get taken care of, but we've always remained understanding, forgiving, patient, and collected with Lime Property. We give them the benefit of the doubt most of the time, but still, they continuously let us down and disappoint us. Lime Property has had a reoccurring issue of not communicating with us at all. They have both mine and my husband's contact information as well as our address (obviously), and yet they still somehow have trouble letting us know of any scheduled appointments that involve us and our property. Last month, they emailed my husband a day before they had scheduled for an inspector to come by our property for a very sudden, short-notice inspection. We were a little annoyed with the sudden appointment being just a day away, but nevertheless that was still enough time to prepare for the inspection. Come the next day, the inspector never showed up. They gave us a 5 hour window of when the inspector was due to come by (11am - 3pm), and it wasn't until I called Lime Property at 3:15pm that day and asked them about the inspector and the scheduled inspection, that they checked their system and saw that they had actually cancelled the inspection since they noticed we had already been inspected the month prior. And when I asked why we weren't contacted/emailed and told of the cancellation, they had no answer other than "it must have been an error". Even with how irritated we were about that whole day having been wasted waiting for someone to come by who wasn't even coming by, we still let it go. Today, however, crossed ALL our lines. No one from Lime Property contacted me OR my husband to tell us that they scheduled for electricians to come by to our property this morning. They even gave those electricians the keys to our property so they could come in!!! (PRETTY SURE DOING THAT WITHOUT ANY NOTICE GIVEN TO US IS ILLEGAL, BY THE WAY!) Apparently they'd been knocking at our door, but none of us heard it so they just unlocked the door and came inside!!!! It wasn't until my husband had stepped out of the shower, that he came face to face with a total stranger in our home! Talk about a bit of an uncomfortable shock to say the least!! What a total invasion of privacy and security!!! It's absolutely astounding that Lime Property did this and didn't even bother to send us an email, a letter, or give us a call to tell us about the electricians coming by!!!! I'm completely angry, shocked, and amazed at their carelessness, disrespect, and disregard for us (and our privacy) as their tenants!!! No reputable company that truly cares about the people they have contracts with, does this. I have already submitted a complaint with Lime about this, but unfortunately I don't expect to hear anything back from them about it. We are now looking into other means of reporting this complaint that we have and are contacting all sources we can find that can help us. Like I mentioned in my email: DO BETTER, LIME PROPERTY.
5/5
GoogleOur experience with Lime Properties, and especially with Jodie, was nothing short of outstanding. The communication was prompt, clear, and professional throughout, and we truly felt supported and respected during the entire process. … More
1/5
GoogleDisappointing. Was looking for a rental for my elderly mum. There was no direct contact, just an off putting form which was impossible to complete on behalf of someone else. Just didn't feel like a helpful organisation.
1/5
GoogleHorrible attitude,Rude, was told the head of lettings LAUREN was going to call me regarding tenancy agreement Chased them up three four times told to wait until Monday then until Wednesday then I call them again today on Thursday to be told she tried ringing me but it just Rang and there was no answer machine. !!!!!!!! This is the worst encounter with an estate agent I’ve ever encountered. Maintenance team however was polite and apologetic. Absolutely horrendous service,from the estate agents Worst one in hull clearly by the reviews.
1/5
GoogleWould avoid at all costs if i could leave 0 stars I could Since leaving this review, Lime have contacted me asking to take it down because the property we was in was a let only so they have no dealing with the house at all. however before signing any contracts, on the walk around with the lime Rep the carpets which where and still are in a sorry state needed replacing or relaying. They was frayed, risen and damaged. The lady informed us no to worry this will be rectified before we move in. Needless to say this didnt happen. After we moved in we was informed all complaint did indeed need to go to the landlady. To which we email and text about numerous issue however no reply. I even offer to replace them at my own expense to make this house feel like a home, if i could just send some sample? no replay. i reported a sink whole developing in the Garden.... no reply. so lime the reason i will not be removing the review is you are failing tenants be it a managed by you or by the landlords as you are clearly not vetting those landlords and ensuring all parties at looked after. i look forward to what i imagine will be a long drawn out process of trying to get our deposit back having read other honest reviews of your services and of course those of the landlady you let properties for.
5/5
Googlevery professional Staff, always quickly respond to any question. Particularly commendable and noteworthy is Becki. Beki knows very well the letting market and works very hard to find the right tenant swiftly. As a Landlord we are very happy to work with Beki.
Thank you for taking the time to leave us such a lovely review. We will be sure to let Beki know too! Thank you.
5/5
GoogleMuch appreciation to staff at Lime Property by going the extra mile to ensure the successful completion of property sale!!
Thank you for your glowing review! We're thrilled to have been able to assist you and look forward to serving you again in the future. We'd greatly appreciate it if you could refer any sellers or landlords to us. As a thank you, we'll reward you with £50!
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