Trusted Agent profile · Hull
Verified
★★★★★
471 reviews across 1 platform
The Pod, St. Andrews Quay, Hull, HU3 4SA
Lime Property's office in Hull, at The Pod, is rated 3.7 out of 5 across 471 reviews on 1 platform, including 471 Google reviews rated 3.7.
Award-Winning Estate and Letting Agents In Hull & East Yorkshire Trust the award-winning estate & letting agent in Hull, Beverley, and East Yorkshire, helping you to manage, rent or sell your property with expert knowledge of the local area.
Every review we hold for the Hull office, from every platform, shown as written. First names only.
3/5
GoogleWebsite was not very easy to navigate, and was very laggy.
Hi Ben, sorry to hear about your experience with our website. Please note our website has been completely revamped and all lagging issues are sorted out! Thanks for your review.
1/5
GoogleI emailed Lime and followed up with a phone message about a property I wanted them to give me a rental valuation on wrt letting out. Neither was responded to. Next I rang, spoke to someone who left a message for the relevant person to call. They never rang me. What else should I do as a landlord with potential business? Lime were recommended to me. Sadly I cannot do the same.
5/5
GoogleI have bought a property through Lime Property and I am very pleased with my purchase. Jemma initially helped us with our offer and the successful acceptance of it. Through the process she kept in touch to check if any help was needed. At the end Lauren completed the purchase and yet again she was also friendly and professional. Can not fault them in any way. Thank you very much.
Thank you for your kind review. We will be sure to let Jemma know. Enjoy your lovely new home!
5/5
GoogleQuestmap Ltd used this company for a number of years and there staff and managers are outstanding in every thing they did for us. I would very highly recommend Lime Property as they performed and delivered and never let us down. I got on with all of the staff who work at Lime but Beki Thompson who was my main contact sorted most jobs for Questmap and again delivered what ever was asked to do.
Thank you, David. Appreciate it.
4/5
GoogleAs with most Letting Agents, the service actually depends on the individual rather than the company. I dealt with Elaine Clappison throughout my tenancy. She was proficient, understanding and above all else extremely quick to deal with any issues that came up whilst I was private renting. The agency is good, only taking 4 weeks rent as a deposit was a first - If you're a tenant, make sure the property is managed by Lime.
5/5
GoogleI could not have dealt with a more friendly and caring team, I will always use Lime Property in the future, a wonderful company and also a big thank you to Maggi who I dealt with personally and who went out of her way for me, she is a credit to the company.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleThe communication was very bad and alot was changed on the agreement of the moving in date was so much inconvenienced that had to look for s place to stay on the day had to move in because wasn’t given the keys as yet the whole move was really a bad experience the in house communication super bad
We're truly sorry for the inconvenience you've experienced. Your satisfaction is incredibly important to us, and we're dedicated to resolving any issues you may have encountered. Please get in touch with us so we can address your concerns personally and ensure a more positive experience moving forward.
5/5
GoogleLauren Baker, sales negotiator at Lime Property was very helpful, professional and very prompt when providing updates and answers to my queries. Her professional, polite and diplomatic manner when dealing with my offer and sales conveyancing were up to a very high standard. I would certainly be happy to use Lime Property services again, in the future, should I have such opportunity.
We're thrilled you had a great experience with us! If you need assistance in the future, please let us know. Also, remember to take advantage of our £50 referral fee by referring any landlords or sellers to us.
5/5
GoogleI recently had a query regarding a maintenance issue with one of my properties. I spoke with Charlotte, who I'd not spoken to before, and asked her to look into the matter for me. She quickly found the information I was needing, she was pleasant and more than helpful. I was most impressed by her efficiency. Thank you Charlotte.PositiveResponsiveness
1/5
GoogleI am a tenant and there is always something wrong with this agency ,kept sending us reminders for 25 pounds which we already paid On Time ,never was late with payments in my life!Ema was rude on the phone talked to me as I was piece of rubbish ,really needs to work on her customer service skills ..would never ever use this company again
5/5
GoogleI have had a very positive experience using Lime. All the staff have been extremely professional , helpful and eager to assist wherever possible.They all work well together as a team . In particular Beki has gone the extra mile in providing pro-active and focused assistance with the letting and management of our properties.PositiveResponsiveness, Quality, Professionalism, Value
1/5
Google24/7 repairs non existent. Paragan St properties in Hull no water for days . Recent problem with water coming through ceiling and through smoke detector reported and never checked . Now no water for over 4 days . Don't even know if fire sprinkler system is working . Would give no stars . Can only comment on the Hull offices .
Good afternoon Thank you for your message. We are aware of the issue and have been working with contractors continuously to try and resolve. Unfortunately there were enclosed frozen pipes within the building that have subsequently led to a burst pipe today, stopping the water supply. These unique weather conditions have been completely out of our control and we have done our utmost to resolve. We will of course continue to update all residents. Kind Regards Lime
1/5
GoogleI have been trying to arrange a viewing on a property sent several emails and made several phone calls all iget told is I will pass your number on still awaiting call back and no reply to emails it's been several days of trying still no call back very much a lack of communication very poor service.
Providing exceptional service is our priority, and we regret any inconvenience you may have experienced. Your feedback is taken seriously, and we're committed to taking the necessary steps to ensure a better experience for our clients.
4/5
GoogleLime property were really great,and so patient with me regarding portal ect,didnt have a clue but Clark was a absolute gem and supported us every step through this process of renting our property. Took a few weeks to complete but that was all down to us not being techno phobes. Thankyou to clark you've been amazing.
5/5
GoogleI spoke to Ellie from Lime Property about purchasing my first house. She was very quick to respond to all of my enquiries and provided me with helpful information and guidance. Her customer service was excellent which made the whole process enjoyable. Would definitely recommend.PositiveResponsiveness, Professionalism
1/5
GoogleDo Not Trust, they will ask for a holding deposit even after the property has been let to someone else, no refunds on these deposits, also the flats they advertise and ones viewed are different usually in very poor state, save your money and look elsewhere
We're genuinely sorry to hear about your less-than-satisfactory experience with Lime Property. Your feedback is crucial in helping us improve our services. We would appreciate the opportunity to discuss your concerns further and work towards a resolution.
5/5
GoogleBest property agency in Hull, very nice staff - especially Ms Ilona which stay 15min after closing only to print my tenancy agreement 🥰🥰🥰 thank you and can recommend Lime to everyone:) …
Thanks for the kind words! We're glad you found our services excellent. Looking forward to serving you again soon! And remember, there's a £50 referral reward for any landlord or seller you refer to us.
1/5
GoogleDisingenuous and not to be trusted. Avoid at all costs
1/5
GoogleZero help from the agency is trying to help book a viewing for any properties in Hull despite knowing that’s I’ll be moving from 130miles away. Maybe the agency can teach its management and staff the art of customer service. Doesn’t take much time out of your day guys.
We're genuinely sorry to hear about your less-than-satisfactory experience with Lime Property. Your feedback is crucial in helping us improve our services. We would appreciate the opportunity to discuss your concerns further and work towards a resolution
5/5
GoogleVery fast and efficient service from everyone at lime properties. A contract for my rental Tennant was first instigated on the Monday, then by Wednesday the Tennant was in. Thanks Sam H and team at lime properties.
5/5
GoogleVery pleasant representatives. Gave a lot of time for my father who is disabled. The lady looked for solutions to the problems we presented, which is a rare quality these days. Very impressed. Relaxed environment
Thanks for your wonderful review!
5/5
GoogleVery professional services and fast response. Lauren is very helpful throughout the whole process. She actively solves my concerns and help to communicate with the vendor, which makes my first move easy and smooth. Thanks.
5/5
GoogleEvery member of staff has always been really helpful through every step of letting my property from day one. Full team communicates quickly and effectively to solve any issues. Beki Thompsonlways my first point of contact at Lime. Gives great advice and puts me onto the best person at Lime to deal with my query
Hi Daniel, Thank you for taking the time to submit your 5* review. It is a pleasure doing business with you and we look forward to the continuous management of your property. Kind Regards, Lime Property.
5/5
GoogleEvery member of staff has always been really helpful through every step of letting my property from day one. Full team communicates quickly and effectively to solve any issues. Beki Thompsonlways my first point of contact at Lime. Gives great advice and puts me onto the best person at Lime to deal with my query
Hi Daniel, Thank you for taking the time to submit your 5* review. It is a pleasure doing business with you and we look forward to the continuous management of your property. Kind Regards, Lime Property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
