Trusted Agent profile · Hull
Verified
★★★★★
471 reviews across 1 platform
The Pod, St. Andrews Quay, Hull, HU3 4SA
Lime Property's office in Hull, at The Pod, is rated 3.7 out of 5 across 471 reviews on 1 platform, including 471 Google reviews rated 3.7.
Award-Winning Estate and Letting Agents In Hull & East Yorkshire Trust the award-winning estate & letting agent in Hull, Beverley, and East Yorkshire, helping you to manage, rent or sell your property with expert knowledge of the local area.
Every review we hold for the Hull office, from every platform, shown as written. First names only.
5/5
Google5 star excellent service. Highly professional team from start to finish. Maggi and the girls in lettings were fab and there maintenance team are fantastic too. Massive thanks to Elaine,Ilona,Becky,Naomi,Claire and all the girls. Highly recommended 👌 …
Thank you, Steve, for your kind review. Really appreciate it!
5/5
GoogleExcellent service from start to finish I would highly recommend this company. They have exceeded expectations and are consistently professional, friendly and full of integrity. They helped me in every aspect of the Tenancy process. Fantastic service. The staff are knowledgeable, helpful and the response times are excellent. In one word "Amazing". Thank you Natalie and to the whole team for the excellent service.
5/5
GoogleI've been looking for an apartment for my friend and her brother who moved all the way from London. To be perfectly honest, experience with the first real estate agent left us slightly puzzled as they were late and we could sense there was a lack of knowledge about the property and we simply didn't feel valued as a potential tenant. We felt like just a "one of" I was not feeling like attending yet another viewing with agent that doesn't care but then - ..... I MET CLARK! What a breath of fresh air! We've all worked in hospitality and we all agreed that Clark is the embodiment of FAULTLESS CUSTOMER service. What a professional! He was so kind from the very beginning! Answered all the questions, was so cheerful, positive and made the whole process so relaxing and pleasant. We even had a laugh! Both him and the landlord were so helpful as we only had two weeks to complete all the paperwork. He was also VERY patient with us communicating with both my friend and myself and being unbelievably understanding to our "not -always- perfect- English" as everything was being discussed on distance. It's only thanks to him that my friends' big move was SO smooth and they are enjoying their new, cozy flat! To our big surprise, Clark was even caring after they moved in. He asked how we're settling in and wished us luck in our new job...unlike other real estate agents who just "take money and leave". He is not a cold hearted real estate agent in a suit, he is being so human and makes you feel as if he was your go-to mate! :-) Clark is a huge treasure of employee, such a pleasure to deal with as you can feel he loves what he does! Lime property is SO very lucky to have him!!!!! Thank you once again Clark, it's been an utter pleasure to meet you! All the very best! Alena, Pavel and Ester.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleMaggi from Lime Property, who handled my tenancy application, was responsive, professional and provided an excellent service. She regularly kept in touch with me regarding the progress of my application, contacted me immediately that the referencing had been completed so that I could move in as soon as possible and since moving in, she has continued to provide an excellent link between myself and the landlord. I would like to thank Maggi and all the team at Lime Property for their hard work and would highly recommend them for prospective tenants.
4/5
GoogleI have a very good experience with this company.They made my moving in and settling easier.
Thanks for the review John. We are very happy that we could help.
5/5
GoogleI am not local to my property, and on the few occasions I have had a problem with the house, (minor leaks, broken locks etc), Lime Property has made the repairs hassle free. The important thing for me is that I need to have confidence that any problems, including finding new tenants, is sorted with minimal interaction from myself. This I get with Lime Property.
We're delighted to hear about your positive experience with Lime Property. Thank you for choosing us! We would be very grateful if you could refer a seller or landlord to us, and in return we'll spoil you with a reward of £50!
5/5
GoogleWe used Lime to sell our house recently and they were an absolute pleasure to deal with from start to finish. From the beginning, the valuation was booked in very quickly and Tony who came to value the house was fantastic - his help and advice was very beneficial to us. From going on the market it took us just 9 days to sell STC, and in that 9 days we had three viewings and two offers. Wow!! Throughout the selling process Tony kept us up to date at all times with any progress that was made so we were always in the picture. Everything was taken care of. We will definitely be using Lime in the future and recommending them to our friends 👌PositiveProfessionalism, Value
1/5
GoogleRented from Lime for 5 years and never missed a beat. They tried to charge the entirety of my security deposit after leaving the property for charges they had made up, flagged on the tenancy previous to mine and never rectified! Ridiculously slow to sort out issues. Poor communication, ignorant and dont resolve or raise issues flagged. Really really really poor agency to deal with. Avoid like the plague
Providing exceptional service is our priority, and we regret any inconvenience you may have experienced. Your feedback is taken seriously, and we're committed to taking the necessary steps to ensure a better experience for our clients.
5/5
GoogleGreat agents. Helped me find a perfect investment property! Many thanks and I would 100% recommend them.
Thanks for the recommendation, Paul! We’re really happy we could help you find the perfect investment property.
5/5
GoogleI was moving to Hull for my work during the pandemic and needed to book a property before I got there. Lime property was very helpful arranging virtual viewings and streamlining application process, especially Lauren, who helped me through all the steps and furthermore, was very understanding about repeated changes in my travel plans. They are responsive, understanding and efficient. I look forward to my stay at my new place :)PositiveResponsiveness, Professionalism
1/5
GoogleTerribly managed, unfair check-out process with Lime Property. It took them over a week to begin the check-out process after I moved out - only after I followed up with them. They quoted me £100 'cleaning fee' after I checked out. I requested an itemised quote for this as it seemed absurd. They never produced one. This made me suspect that they pulled this amount out of thin air and chanced that I would agree to this fee. After many emails back and forth I received my full deposit.
We're genuinely sorry to hear about your less-than-satisfactory experience with Lime Property. Your feedback is crucial in helping us improve our services. Thanks for your review and your feedback is appreciated.
5/5
GoogleVery smooth process. Olivia has been very helpful. Prompt response as always.
We're delighted to hear about your positive experience with Lime Property, Riezel. Thank you for choosing us! We would be very grateful if you could refer a seller or landlord to us, and in return we'll spoil you with a reward of £50!
5/5
GoogleThe lady called Beki at lime property is very professional and helpful. I was moving to Hull and needed an accommodation urgently, she arranged everything for me, tried her best to let me move in asap and I was welcomed to a clean and comfortable place to live. Everything was done online from viewing to payment. I got the room in a better condition than what was shown to me online.PositiveResponsiveness, Professionalism
1/5
GoogleLived in one of their properties. of course, when I had problems and called for help, they answered after a few days and then said that they were helping with the problem. We did not receive help, we were left with the problems for a long time. The property was not well isolated we had problems with rats, insects and in the winter, cold air enters through the closed windows.
Providing exceptional service is our priority, and we regret any inconvenience you may have experienced. Your feedback is taken seriously, and we're committed to taking the necessary steps to ensure a better experience for our clients.
5/5
GoogleIt was decided that rental would be best in the interim between selling and buying properties. Having not rented before, there was no idea what to expect. A place was found in a nice village, which was being let by Lime Property The property unfortunately had many issues that we did not forsee. However, all the staff, but particularly Beth were very keen, empathetic and conscientious in ensuring that all the issues were sorted out. Had they not been the experience of renting would not have been a pleasant one, so there are no issues in recommending them as letting agents.
5/5
GoogleHad some issues with my rental property however the amazing work carried out by the Maintenance Manager, Charlotte, has always dealt with my issues with speed and professionalism. With this being my first ever rental property I am always worried when something goes wrong, never wanting the landlord to think I am some bad guy. I know things can go wrong and for me I have had 3 in 4 months. I feel that Charlotte listens to my messages and actually cares, knowing this makes me feel at ease especially when repairs are carried out promptly.
Hi, We are very pleased to hear that you are happy with the service received from our Property Management team. Thanks for the review!! Kind Regards, Lime Property.
5/5
GoogleI had a great experience at Lime properties at such a stressful time. Thank you to Elaine in maintenance for all your help and expertise during this time.
Thank you, Emma. Will pass on your kind words to Elaine.
5/5
GoogleWe have been with Lime Property for more than 5 years. Lime takes all the hassle out of the management of 3 letting properties we own. Everything is done professionally and communication is spot on. Lime has a great team of people who are easy to get hold of and will always give you a straight answer. On top of that, they remember all the important dates in relation to the property e.g. rental collection, gas certificate renewal, maintenance payment and property inspection. Our properties were never neglected and vacant periods' minimal. The vetting of tenant's done properly. I sum up Lime as reliable, friendly and peace of mind.
5/5
GoogleWe have been with Lime Property for more than 5 years. Lime takes all the hassle out of the management of 3 letting properties we own. Everything is done professionally and communication is spot on. Lime has a great team of people who are easy to get hold of and will always give you a straight answer. On top of that, they remember all the important dates in relation to the property e.g. rental collection, gas certificate renewal, maintenance payment and property inspection. Our properties were never neglected and vacant periods' minimal. The vetting of tenant's done properly. I sum up Lime as reliable, friendly and peace of mind.
1/5
GoogleThey had a listing for a property I was interested in, so filled in the required info contact page only to receive an email 5 minutes later, saying that the property is no longer available, and a deposit has been taken. Oh really? At 7:45pm on a Saturday night when your offices are closed. I doubt that. You’re simply leaving adverts up for properties that have already been let, to simply get people’s info for nonexistent property, and do what with it? So basically you’re misleading people. Not really the type of outfit I would want to be doing any sort of business with, let alone a lease for a apartment. I will be emailing you to remove my info from your database. Which I’ll never know if you’ve done! Sloppy!
5/5
GoogleWe have been with Lime Property for more than 5 years. Lime takes all the hassle out of the management of 3 letting properties we own. Everything is done professionally and communication is spot on. Lime has a great team of people who are easy to get hold of and will always give you a straight answer. On top of that, they remember all the important dates in relation to the property e.g. rental collection, gas certificate renewal, maintenance payment and property inspection. Our properties were never neglected and vacant periods' minimal. The vetting of tenant's done properly. I sum up Lime as reliable, friendly and peace of mind.
5/5
GoogleRecently got in touch with Lime as i was eager to move to somewhere bigger with my 2 small children. I gave details of what i was looking for and Sophie called me back to arrange viewings for 2 places i had seen on right move. The first was not what i wanted but the second was perfect, I had a second viewing and put an application in straight away which was processed and accepted 3 days later. After having a bad experience with a different lettings agent who was very rude towards me i really want to say thanks to Sophie and the rest of the team, Every single one of the girls there who i have spoken with have been brilliant, bent over backwards to meet my needs and have been completely non-judgemental. I really appreciated that and would recommend to family and friends who are looking at moving. Happy happy, move in 4 weeks :-) Thank you x
5/5
GoogleIt was not easy to find a property for a short period of time but Lime property help me alot.Special mention to Maggi. She's excellent and very professional. She answered my inquiry anytime of the day and very accomodating. She did her best to help me move as early as possible. All thanks to her,I settled well in my new place.. -jevrose-PositiveResponsiveness, Professionalism
1/5
GoogleLime Property is a completely shocking and an un professional company, I would advise anyone to stay well clear of these and use a different letting agency. I was left with dangerous electrics, no lighting up a steep stairway, a broken shower and heater for a long time. I also had a broken lock that would nearly fall off the door and the windows were taped up. They lied to me and failed to forward the landlords messages on to me. Eventually I bought the rest of my agreement out and was promised the flat would be advertised again and I could be reimbursed yet there is nothing out there. They also had new tenants sign there new contract with a invalid landlord to hide the fact the Landlord was bankrupt and the banks owned the property! I have never had such a poor experience with a company before!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lime Property's Hull office has 471 reviews across 1 platform: 471 on Google.
Lime Property Hull is rated 3.7 out of 5 across all 471 reviews, and 3.7 out of 5 on Google from 471 reviews.
Lime Property Hull, The Pod, St. Andrews Quay, Hull, HU3 4SA.
