Lime Property Hull reviews

★★★★★ 5/5

Google

Our recent experience of Lime was excellent from start to finish. The sales process was swift and professional. Our grateful thanks to Kim, Dave and Olivia in particular. We would highly recommend.

Denise · 9 October 2024

★★★★★ 5/5

Google

We have just bought our first home through Lime property. Would like to personally thank Lauren who dealt with our house purchase she was helpful, informative and extremely responsive throughout ensuring our purchase was smooth sailing. On completion we received a box of gifts which was a lovely touch. Would definitely recommend. Thanks Lauren and all at Lime property.

Lara · 2 November 2022

★★★★★ 1/5

Google

The worst property agency. Unprofessional, lazy, lying staff. Cannot believe we gave them so many chances (full management as well) and they have repeatedly disappointed us. First of all, they rented out the property to a tenant that made a HOLE IN THE WALL (with BLOOD splatter) and also a HOLE IN THE SHOWER TRAY. We told them not to return the deposit until after the repairs are done. Instead, they did exactly the opposite of that. When we pointed this out, they started SHIFTING THE BLAME to us. Tenant number 2 complained the garage remote stopped working. We were away and had paid Lime for full management. We asked Lime if they have changed the remote for the battery. They claimed to have done this and wanted to charge us £120 for the call out and for a new remote. We insisted they waited a few days util we got home. Meanwhile, they were rudely hassling us about the issue. As soon as we got home, I went to check the remote and was suspicious the batteries were never changed. True enough, all it needed was a new battery. Not only did they LIE about changing the battery, but they tried to CON us out of money! After Tenant no 2, we decided we had enough and told them we were not continuing with them. We went to collect our keys and remote control. We had to REMIND them there was a remote control, at which point they went RUMMAGING and produced a remote (they claimed it was the only one there). It looked different so we tried it on the garage door- it did not work! They were supposed to tell the council about the change in ownership and I repeatedly CHASED them about this but did not get a response. Finally, I received a letter from the council to charge me for the council tax as well as a FINE for late payment. The council produced evidence that they have contacted Lime several times but not only have Lime NOT told us, they have IGNORED the letters until the final one which was a fine. We wrote a complain to them regarding the above issue and once again, they took NO RESPONSIBILITY and tried SHIFTING THE BLAME between us and the council. Not once did they offer an APOLOGY for their behaviour. This is a company that do not appear to be aware of their RUBBISH customer service or frankly any idea how to do their job. Edit after reply from company: Another rubbish reply to act as if you want to do something about the situation 1 MONTH after the review when you know who I am, how to contact me and that I have contacted you informing you I am going to put a review before I did so. I would just recommend NOT to use this company.

Victor · 19 August 2024

★★★★★ 1/5

Google

I recently vacated a property and had an incredibly disappointing experience with this letting agency. My deposit of £595 was expected to be returned in full, yet I was shocked to find that they are only offering to return £245. The agency proposed unreasonable deductions of £250 for redecoration and £100 for cleaning. The £100 cleaning charge is particularly absurd because we thoroughly cleaned the property, leaving it in a much better state than when we moved in. The £250 redecoration charge is completely unjustified. Our contract does not require us to pay for redecoration upon vacating, and we did not carry out any redecoration or alterations during our tenancy. After I got this repayment request on TDS, I reached out to the agency in an email, asking them to provide basis for the charges. In the email, I provided pictures and videos to show the clean condition of the flat when we vacated, and also provided a copy of the signed agreement to show I was not liable to pay for redecoration. Additionally, I left a TV unit at the property for a friend who was supposed to move in. He was not given the property, and I emailed the agency to retrieve the tv unit. it’s been almost TWO MONTHS and they didn’t respond to all my emails!!! Overall, my experience with this letting agency has been extremely frustrating and disappointing. I urge potential tenants to be cautious and reconsider before renting with them. Their handling of deposit returns is unfair and unprofessional. One star because I can’t do zero!

Samuel · 25 July 2024

★★★★★ 1/5

Google

10000% WOULD NOT RECOMMEND THIS COMPANY I was left over A YEAR without heating in my rented property, back and forth email and not once was this fixed in a reasonable time. I had a broken window when I moved into a property (latch needed replacing in order to close) and this was REFUSED to be fixed. I had a leak in my bathroom from the floor above and this was reported a lot of times, took months for them to sort this. Resorting in my having to replace towels/bowls etc due to me having to use this. Having no offer of reduction in my rent (property was all bills including) was charged full rent even though I had no heating or even an offer for plug in heater until 3 WEEKS before my heating was due to be fixed. They are now showing no compassion for me not getting my deposit back (been charged over £400 for 'redecorating' even though had been there 2 years and there was only slight scuffs on walls yet I am been charged for the FULL redecoration of the property. They have offered me now )after me appealing the decision of having my full £715 deposit took off me) ... £50 !!! £50 back after I have had NOTHING but problems with this company in the 2 years I lived there.

Demi · 25 July 2024

★★★★★ 5/5

Google

We received fantastic service from all at Lime Property. It was genuinely a pleasure working with them. We'll definitely use them again in the future

Adam · 23 March 2026

★★★★★ 5/5

Google

Organised , thorough, and truly professional, by far the best letting agent in Hull by a country mile. I recommend Lime to any landlord without hesitation!

Mark · 13 March 2026

★★★★★ 1/5

Google

Lime property just sent me a mail about my deposit, telling me they would use a £100 to clean the house and the remaining of my deposit to redecorate the house, note I cleaned this apartment professionally the house is cleaner than I moved in I have evidence to that, lime property and the landlord refused to do any repairs on the property even after multiple complaints through phone calls and email, because they. Have the intent to rip me off my deposit...lime property should not be allowed to bully people like this

Flex · 12 June 2024

★★★★★ 5/5

Google

Lime have been great throughout the process of us purchasing our first home. They are very professional and quick to respond to any queries, they are attentive and very helpful. I would also recommend Lauren who has helped us through the whole process and has been very attentive and thorough.

Bethany · 2 March 2023

★★★★★ 5/5

Google

I'd just like to say a big thank you to all of the staff at Lime Property. Having dealt with them closely over the last couple of years, their service is second to none and always a pleasure to deal with. Charlotte at Beverley and Courtney at the Hull office have always gone above and beyond to assist. Thank you everyone. Keep up the good work

Danny · 10 December 2024

★★★★★ 1/5

Google

Enquired about a house through this estate agents, we put multiple offers in on a property and had to wait over a week to hear if it had been accepted or not. After that the agent then contacted me multiple times while I was at work asking if me and my partner were still interested. My partner tried to book a viewing and heard nothing back. For me to then get a call days later and tell me someone else had viewed and put in a successful offer. All in all trying to get information, or even contact from this estate agent Is an absolute nightmare.

Emma · 20 April 2024

★★★★★ 5/5

Google

Recently moved into a Lime Property managed flat and we found the interactions we've had with them so far have been quite great. The professionalism and helpfulness exhibited by everyone to this point have been commendable. In particular, Helen and Olivia have gone above and beyond in assisting us in the early stages, especially when we were having some technical issues during the referencing period. Their exceptional service has greatly contributed to fast-tracking our move. We're quite happy with them so far.

Francesca · 20 April 2024

★★★★★ 1/5

Google

My encounter with Lime Property left much to be desired, to say the least. As someone who values professionalism and client satisfaction, I found their approach to be utterly lacking in both regards. From the moment I engaged with them, it became apparent that they were more interested in their own agenda than in addressing my needs as a client. Communication was sporadic at best, with promises made but rarely followed through. It seemed as though once they secured a listing, their interest in providing quality service waned significantly. Any attempts to raise concerns or address issues were met with indifference or deflection, leaving me feeling frustrated and undervalued as a client. Moreover, Lime Property's disregard for the well-being of residents and the problems that inevitably arise within properties under their management is truly disheartening. Rather than actively seeking solutions and demonstrating a genuine commitment to resolving issues, they appeared content to let problems fester and exacerbate, causing unnecessary stress and inconvenience for residents. In summary, Lime Property falls far short of expectations, delivering a subpar experience that I would caution anyone against. Save yourself the disappointment and steer clear of this agency.

Adrian · 21 March 2024

★★★★★ 5/5

Google

Lime have managed a small portfolio for us for nearly 5 years. It’s an investment but it yields 10%+ and we’ve had great advice on what to buy and rent ability. Service excellent, management excellent, communication excellent - in fact, a particular feature is that Lime personnel seem more than happy to respond in a friendly way and, often, out of hours. In this regard particular mention and thanks to Kim and Beki for all their advice, help and friendly disposition. Very happy to endorse Lime

Philip · 1 January 2023

★★★★★ 5/5

Google

I had no luck selling my property for a reasonable price with another local Estate Agent so I ended that contract and subsequently chose to market my property with Lime Property. Within two months Lime Property found me a buyer and the team there were extremely professional and supportive throughout the whole process. I’d hugely recommend Lime Property for all property sales.

S · 7 December 2024

★★★★★ 1/5

Google

I would give 0 stars if I could, this company is an absolute farce. I have had many years of constant issues with this property since the very beginning. When I first moved in, the front garden was a literal tip with waste, nappies, rubbish, piled high. I was promised this would be sorted but of course never was. When I forked out my own money to resolve the issue and billed them they refused to pay. I had issues with the front portch falling down and lime ignored this issue for over a year despite our pleas as it was a safety concern. They only listened after wind blew the portch down on my 2 month old daughters pram. Our carpets were mouldy from damp which they never resolve and when we sorted out the carpets ourselves they refused to pay back any of the £500 we spent even afterI offered to pay 40% as we got decent carpets that increased propert value. After a year of arguing they said they would pay £75 to which I thought to be an absolute insult especially after making the front garden into a work of art and also increasing their property value. I am in the process of taking them to court for these issues which any normal landlord would have been more than happy to work together on. I hope that no one has to go through what we have been through with this criminal company.

James · 21 January 2024

★★★★★ 5/5

Google

Lime Property are brilliant! At every stage of the process of letting out my flat they have given good advice, kept me informed and reassured me. I would recommend Lime Property to anyone thinking of renting out a property. Thanks to Clark and Maggie for their friendliness, efficiency and professionalism.

Janie · 30 July 2022

★★★★★ 5/5

Google

Just embarked on my first let with Lime. So far, polite, prompt responses and supportive.

Sean · 30 March 2026

★★★★★ 5/5

Google

Maggi from Lime Property, who handled my tenancy application, was responsive, professional and provided an excellent service. She regularly kept in touch with me regarding the progress of my application, contacted me immediately that the referencing had been completed so that I could move in as soon as possible and since moving in, she has continued to provide an excellent link between myself and the landlord. I would like to thank Maggi and all the team at Lime Property for their hard work and would highly recommend them for prospective tenants.PositiveResponsiveness

Sheryl · 20 June 2022

★★★★★ 5/5

Google

Maggi and the team at lime property helped me get both of my amazing flats and the service was exceptional. She answered all my questions and ensure I was kept in the loop through out the whole process. she also answered all my numerous questions and made sure I moved into the flat when I wanted without any hassle. The team were very friendly and available when needed over the phone. Easily the best letting agency in Hull, Beverley and East Yorkshire.

Deesidum · 20 June 2022

★★★★★ 5/5

Google

As a first time renter, I was a bit apprehensive about the renting process in the UK, but the team at Lime especially Maggi and Ilona were great at fielding my queries and ensuring a smooth renting process! Thanks a ton guys!

Kartik · 2 December 2022

★★★★★ 4/5

Google

We’ve been looking for a property for months and months, Lime seem to of had the fastest response and so far have been the most reliable. Clark showed us around our first home helped with any information before putting in an application, he also offered any further assistance in our search. Maggi has been amazing throughout the whole process, any time we’ve needed any help she’s always made herself available. Very few issues so far with the home itself and so we hope to continue on this positive note with lime property and our landlord.

Aeron · 15 February 2022

★★★★★ 5/5

Google

Maggi and the team at lime property helped me get both of my amazing flats and the service was exceptional. She answered all my questions and ensure I was kept in the loop through out the whole process. she also answered all my numerous questions and made sure I moved into the flat when I wanted without any hassle. The team were very friendly and available when needed over the phone. Easily the best letting agency in Hull, Beverley and East Yorkshire.

Deesidum · 6 February 2022

★★★★★ 5/5

Google

As a large portfolio holder & not living in the area, I have used Lime Property from the beginning, when the agency was first set up. Over the years they have been exceptional & like a fine wine, they continue to improve with age. Keep up the good work Lime & thank you to all the staff in keeping my properties let. Regards Lee Edward Scott Jenkins.

Lee · 13 August 2025