Trusted Agent profile · Hove
★★★★★
1,641 reviews across 2 platforms
27, Western Road, Hove, BN3 1AF
OCEANS PROPERTY MANAGEMENT LTD's office in Hove, at 27, is rated 4.8 out of 5 across 1,641 reviews on two platforms, including 64 Google reviews rated 4.1.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
Trustpilot5 stars!!!
5 stars!!!They always have been professional and honest. Their support has been very useful. All the crew has been close to me since the beginning, supporting me step by step till the end of the process.I had the good idea to get the mortgage advisor with Ocean.. and I think Richard has been excellent. Also their solicitor has been pretty good.Thank you everyone. I particularly need to thank Emily, Emily, Kiera (and her beautiful colleague), Patricia and Kirstie.
5/5
TrustpilotKept promises and efficient
My overall experience has been great from all the team at Ocean. I chose Claire Ham due to her local knowledge, having sold neighbouring property recently she assured me she had some potential leads. The property sold the same weekend it went on the market for the asking price. Jenny Green, Ashleigh Westcott-Egan and team then made the rest of the process as easy as possible, keeping me updated with developments. They progressed without as need to chase things right through to completion. Thanks
5/5
TrustpilotOur tenants were found quickly and…
Our tenants were found quickly and efficiently and Charlie was very professional throughout the process
5/5
TrustpilotOcean Estate Agents were fantastic from start to finish!
We used Ocean Estate agents to sell our home and buy a new one. All staff we dealt with were fantastic, very friendly & completely professional from start to finish. They guided us through the process and tried to make it as stress free as possible. We had a particularly difficult process with buying our new home, caused by the seller, but Ocean were very supportive and kept us informed at all times. We wouldn't hesitate to use them again and highly recommend to friends and family.
5/5
TrustpilotUse Ocean!
My mortgage was arranged by Richard Jarrett at Ocean, who was recommended by Adam Byrom and I couldn’t be happier. Richard was brilliant at a time where mortgage rates were changing almost daily, he dealt with numerous phone calls/e-mails from me per week without complaint and kept me updated constantly with prices and the best mortgage provider. He was professional, knowledgeable and polite and was brilliant throughout, got us a great mortgage at a great rate, if it wasn’t for Richard my mortgage would be at least an extra £100 a month if not more. Thank you to Richard and to Adam!
5/5
TrustpilotVery friendly and informative
Amelia West who was our guide was very kind, enthusiastic, and answered all of questions which made it really enjoyable and gave us a really good idea of what the property was like as well as the surrounding area. Although the branch was about to close, Amelia forwarded our interest straight away which ensured we received the application form that night and the whole process was complete within less than 24 hours. Amelia was prompt and approachable in all matters.
5/5
TrustpilotTanya and especially Sam were great
Tanya and especially Sam were great. Giving updates every week. Knew of people who would like our home and sold within two days. Sam was very sensitive regarding my husband cancer appointments and never disturbed us during appointments and always checked how we were after. If we wanted to revisit home we were buying Sam always went out of his way to organise time suitable to us. He is a very warm professional young man whom ocean are lucky to have. Also Tanya gave us updates every Tuesday and listened to any concerns and dealt with them. Things went very smoothly from beginning to end and definitely recommend them.
5/5
TrustpilotWe are looking for a 2 bed room house to rent with…
We are looking for a house to rent with lots of conditions and expectations, but still agent Paige was very helpful and understanding 🌻
5/5
TrustpilotSuperb Estate Agents
This is the second sale that Ocean, Shirehampton, has handled for me in the last twelve months and, once again, it was done to perfection. Mark, Chris and Sam all were excellent and Tanya was an absolute star keeping me up to date all through the long process of waiting for my buyer to obtain his probate.I wouldn’t hesitate to recommend the team at Ocean, Shirehampton, and they deserve far more than five stars! My thanks to all of them.
5/5
TrustpilotExcellent service received from Ocean…
Excellent service received from Ocean Financial Services in getting a mortgage for our first house. Tracey, Simon and their team were fabulous during the whole process.Unlike many brokers that just set a mortgage term and LTV in their quotation tools, Simon really cared about listening to our needs and finding the best tailored product which gave us peace of mind with low monthly payments and no limits on overpayments.Tracey was very informative and followed up our file with periodic updates, giving also the necessary guidance to move on things with rest of buying process.We'll recommend them to any friend getting on the housing ladder.
5/5
TrustpilotWe were first time buyers and were…
We were first time buyers and were recommended Simon through Ocean when we enquired about a viewing. Simon was very helpful from our first point of contact, he made it simple for us to understand the process and he was always very communicative, prompt when answering questions (which we had a lot of as first time buyers). Would 1000% recommend to anyone who needs mortgage advice! Thank you Simon
5/5
TrustpilotWe are delighted with our new home
We are delighted with our new home. This would not have been possible without Mel, who listened to what we were looking for, knows the area well, and found the perfect fit. She kept us informed throughout the process, was always quick to act, and was happy to open up the house if we wanted to visit or had a survey etc. I'm very pleased to wholeheartedly recommend Mel and the team.
5/5
TrustpilotVery good rental service
I have used Ocean to let my two flats in Bristol for years and have always found them very helpful, friendly and professional.Everyone in the Bishopston Office is friendly and totally reliable and in my latest renewal Jack Evans handled everything really well, especially since I missed an important email. He followed up and in the end called me to alert me to the missed emails.I
5/5
TrustpilotOcean were great from start to finish
Ocean were great from start to finish. I chose Ocean to sell my property as I had previously bought the property from them and am very pleased with the decision. The communication and support was great from Lawrence and the team, and we were able to complete on the sale within 8 weeks of listing it. Special thanks to Lisa who was my move manager and ensured I was always kept up to date as the sale progressed. Would highly recommend!
2/5
TrustpilotLack of communication
We chose Ocean because they successfully sold our parent's house and provided a good discount. Perhaps because we had a good discount, they stopped caring or making an effort to sell our house. The photographs taken were not very good. The viewings were poorly organised. Sometimes we would receive a text, giving us less than 24 hours notice. Sometimes we would get a call or an email, never consistent. Their method of cancelling also wasn't consistent, to the point that they didn't notify us on one occasion that a viewing had been cancelled in advance, leaving us to wait for the viewer to arrive but they never did. Apart from Dom, who was helpful and would always call, none of the rest of the team would call us to notify us of any updates. There was never an apology for any issues or inconveniences caused.In the end we decided to part exchange on a property. Despite the terms being very clear in our contract with Ocean (that we would not be charged their agent fee unless we were still within the contract period or if we sold privately through a buyer introduced by them), Ocean demanded that we would have to pay their charges in full. It was only because we agreed with our developer to continue using Ocean did they drop this. Very disappointing. We would not use Ocean again.
Thank you for your feedback, we are sorry to learn that you are disappointed with the service you experienced. We were very surprised to read your comments as they are not to the usual high standard of this or any Ocean estate agents office, as you may see for the numerous positive reviews here on Trust Pilot. A full review of your sale has now been conducted. With regards to viewing notice, in a busy market, we will of course attempt to accommodate potential buyers who wish to view within 24 hours, we therefore alert sellers by text as soon as possible. Other viewing requests may allow for less urgent confirmation and would therefore be made by either telephone call or email. We were unaware of a prefered method for yourself but apologise for any confusion caused. Please accept our belated apologies for the 1 cancelled viewing, it is unclear at this time which of the circa 30 viewings this was. We were of course were working under additional pressures due to the Covid-secure precautions and this may have been a factor.It is unclear or known to us what inconveniences were caused, please contact us directly if you wish to discuss further. Your part exchange does not affect our contractual agreement, your sale & onward purchase retains the first time buyer introduced by Ocean estate agents, there is absolutely no contradiction to the legal contract. We wish you speedy conveyancing and conclusion of your sale, thank you again for your feedback.Regards Ocean
1/5
Trustpilotdifficult to book a view
Despite repeatedly asking about viewing availability this Friday, your agent avoided answering this simple question. Instead, he spent 10 minutes asking irrelevant questions about mortgages and my property search timeline, even after I confirmed having spoken with a mortgage advisor and knowing my borrowing capacity.Only after wasting considerable time did the agent finally inform me that viewing wasn't possible. This unprofessional behavior and inability to address a straightforward inquiry is concerning.What a joke!Reply to reply:Thank you for your response and for taking the time to review this matter. However, I would like to clarify some key points regarding the situation, as there appear to be misunderstandings on your end.Firstly, the “no show” incident occurred because I never received any confirmation for the requested viewing. Without a clear confirmation, it was impossible for me to know whether I was expected to attend. In fact, I only received a call at the time of the scheduled viewing, during which I immediately explained that I could head over right away, though I would need approximately 15 minutes to arrive. Unfortunately, the agent informed me that they could not wait, which was the only reason I did not attend.Secondly, I would like to emphasize that the property I was inquiring about was not the Airbnb property you referenced in your response, but an entirely different one. Despite my attempts to clarify this distinction, the agent did not seem to acknowledge or address it. This miscommunication has now resulted in undue blame being placed on me, which I find both unfair and frustrating.I trust this provides clarity on my perspective and experience. I would appreciate it if this matter could be reviewed further to ensure accurate communication moving forward.Thank you again for your attention. I look forward to a fair resolution and hope to continue exploring properties through your agency.
Following our recent discussion, please be assured that we have taken your comments seriously, and the Sales Director has intervened. A complete review of this matter has now been completed.As mentioned, we need to qualify all potential viewers of our client's property for sale. While doing so, we also take the opportunity to keep our records up to date to best assist our customers at all times. This should always be a brief part of any conversation and certainly not an inconvenience to the caller.In this instance, while there is an element of policy, we believe this situation is not typical, however; actions have been taken to ensure a similar situation will not occur.We are sorry for the frustration caused by the delay in confirming a viewing option on this occasion. It was certainty not helped that we were unable to accommodate the only time you were available as the property is currently let as an Airbnb, and we have limited access with short notice, which is not ideal for all parties. We apologise for not offering options for the additional enquiry attempted. This additional frustration will have no doubt been addressed in the above mentioned review, however this point will be clarified. Once again, thank you for your feedback. Good luck with your property search, and please do not hesitate to contact Ocean again.Best regards,Ocean
5/5
TrustpilotFantastic Service from Ocean Estate Agents - Huge Thanks to Kelly Jones!
I wanted to share my incredibly positive experience with Ocean Estate Agents, particularly with solicitor Kelly Jones. Throughout the process of buying my new home, Kelly provided exceptional support and went above and beyond to ensure everything ran smoothly.Her responsiveness and efficiency were truly impressive. Kelly was always available to answer my questions and kept me updated every step of the way. Thanks to her fast action, the entire process was completed in under 8 weeks, which is much faster than I ever anticipated.If you're looking for a reliable and efficient solicitor to handle your property transaction, I highly recommend Kelly Jones at Ocean Estate Agents. Her dedication and expertise made the whole experience stress-free and successful.
5/5
TrustpilotAs a first-time renter
As a first-time renter, we couldn’t have asked for a better experience with Ocean. Paige was friendly, professional, and kept us informed throughout.
4/5
Trustpilot5* Joseph and Molly
The 2 agents who showed our home were wonderful! Joseph and Molly - I rate them very highly. Friendly, approachable, reliable and upbeat (even after months of showing our home).There was a misunderstanding originally with Ocean regarding the commission percentage as I had obtain their details from an online portal which meant there was an extra fee involved (GetAgent beware!).I also queried the advice given when it came time to reduce our price - the advice was to reduce the price in £50k increments, but we reduced it by £25k once and that seemed to do the trick.Ocean's legal team were very efficient.
5/5
TrustpilotMark and the whole team were extremely…
Mark and the whole team were extremely helpful and very professional in handling the sale of my late brothers difficult property. When the buyer was going to pull out of the sale Mark worked with me and the buyer and went the extra mile to get to a successful completion. I cannot thank him enough for his professionalism and dedication.
5/5
TrustpilotExcellent service from Ocean Estate…
Excellent service from Ocean Estate Agents in Bradley Stoke. A huge thank you to Chloe, who was brilliant throughout, professional, friendly, always kept me updated and she really went the extra mile to make sure everything stayed on track.
5/5
TrustpilotRichard Jarrett is an amazing broker
Richard Jarrett is an amazing broker, he very friendly & easy to talk to. He works hard to find me the best mortgage deals and if I have any concerns about my mortgage application he’s happy to resolve them for me. When the mortgage application is handed over to Claire she’s always chasing the process and keeping me updated, I’m always pleased with both of them work ethic. I would recommend them to anyone.
5/5
TrustpilotCan Highly Recommend Ocean
Move day today! Took longer than anticipated but the team in Shirehampton are just great, can’t fault them for communication and patience. A BIG shout out to Sadie Jones who is a gem. I found her very professional and easy to get on with, I had all my queries and concerns addressed immediately when raised, always feeling reassured after talking with her. Also thank you to Sam McGreevy who lead us down the path to ‘new beginnings’ couldn’t have done it without you - Jayne B.
1/5
TrustpilotThe absolute worst!
My husband and I are planning a move from Cornwall to Bristol and contacted Ocean (Downend branch), regarding a property we were interested in renting. We informed them that I would be traveling exclusively for the viewing via train. Five minutes before our 3pm viewing, I receive a call from the agent stating that she has the wrong keys and may not be able to show me the property. While she made attempts to fix the issue and ultimately was able to get the right keys (20 minutes later) she expected me to wait another 45 minutes in the freezing cold for her to come back to the property for a viewing. I considered waiting to view the property before taking my scheduled train, but instead decided not to, and fortunately that was the right decision as her mistake would have cost me another hour and 45 minutes of my time to catch the next train home. I have never worked with anybody so grossly unprofessional and incompetent in my entire life. Her response to the waste of my time and money was that all she could do was apologize. An apology is not good enough. I spent nearly £200 to get to a viewing that she was not prepared for. It's embarrassing. Do better!
We sincerely apologise for any inconvenience caused. Please rest assured, this is a very unusual situation.In this instance, we were recently appointed on a let-only basis and do not hold the keys to this particular property. The elderly parents of the landlord provided us with keys shortly before your scheduled appointment. Upon arriving early to prepare for your visit, we discovered we had been given the wrong keys. We informed you as soon as this became apparent.The further delays were due to contacting the parents of the landlord, them travelling back to their home to find the correct keys, and then travelling to our office (nearer than the property). Then, our consultant would have returned to the property for you to view.As Bristol's largest independent agent, we successfully let thousands of properties each year for many satisfied landlords and tenants, as our reviews attest. Once again, we apologise for this unfortunate situation.Regards, Ocean
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OCEANS PROPERTY MANAGEMENT LTD's Hove office has 1,641 reviews across two platforms: 64 on Google, 1,577 on Trustpilot (across the whole business).
OCEANS PROPERTY MANAGEMENT LTD Hove is rated 4.8 out of 5 across all 1,641 reviews, and 4.1 out of 5 on Google from 64 reviews.
OCEANS PROPERTY MANAGEMENT LTD Hove, 27, Western Road, Hove, BN3 1AF.
