Trusted Agent profile · Hove
★★★★★
1,658 reviews across 2 platforms
27, Western Road, Hove, BN3 1AF
OCEANS PROPERTY MANAGEMENT LTD's office in Hove, at 27, is rated 4.8 out of 5 across 1,658 reviews on two platforms, including 64 Google reviews rated 4.1.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
TrustpilotDemi-Leigh was our move manager who was…
Demi-Leigh was our move manager who was so attentive! Replied to emails quickly, always available via phone and so helpful with booking viewings or at the end of the phone when things felt like they weren’t going well! The whole team were as helpful with viewings but Matt and Paul, who also took paperwork to different offices for us to get things moving quickly too!A pleasure to work with!
5/5
TrustpilotOcean - Shirehampton
Huge thank you to everyone at Ocean - Shirehampton (especially Sadie & Sam) - I very much appreciated their clear communication and regular updates, which kept me informed and reassured at every step of the way!It’s clear that they truly care about their clients!Thank you again for making what could have been a very stressful experience, a positive one :) couldn’t have done it all without you!
5/5
TrustpilotOcean Estate Agents
Ocean Estate Agents, especially the Westbury-on-Trym office have been wonderful throughout my selling process. They have been attentive and professional at all times and for this I am very grateful. I will definitely use their services again. Steve and Mike were amazing initially whilst the marketing and sales process took place. Once the buyer was found Melissa was superb in keeping us updated with the sales progression activity. Sincere thanks to you all for a very positive Ocean experience!
5/5
TrustpilotVery Professional and Customer Oriented…
Very Professional and Customer Oriented Solicitors. Kelly Jones was able to provide help at each step and added significant value by really taking care of the details of the prep Process and connecting me with trusted contacts. Ocean Solicitors Service Level is really top-notch, and beyond that it's details that make the difference. Thanks to each of you for all your efforts and the above and beyond assistance you provided during sale process. Much Appreciated and looking forward to working you on the next project.
5/5
TrustpilotWe were looking to rent a property and…
We were looking to rent a property and we had a great experience with Ocean. The entire process was made clear and every step of the way the staff were friendly and informative which put your mind at ease at what can be a stressful process! - huge shout out to Jemima who kept us updated throughout, very friendly and fantastic customer facing skills, thank you!! :) - Steve & Soph
5/5
TrustpilotGreat!
I am so pleased with Ocean! The sale of the property was not a straight forward one and we feared it would be impossible to sell. Ocean were with us every step of the way and were so patient. They got us the best deal and were open and honest throughout. It was the first time we had sold a property and wouldn't hesitate to use them again if we were ever in the position in the future.
5/5
TrustpilotProfessional, smart and dedicated letting agents at Ocean’s
I have worked with James, Jemima and Megan in letting out my Downend HMO and managing it for the past 6 years. They have been helpful, responsive and understanding for my tenants and me throughout this period. I have recommended friends with rental properties in the area to them with positive feedback.They are such valuable operational partners along with my wonderful building contractor Joe in running my private rental business.
1/5
TrustpilotWill not answer email my son moved in…
Will not answer email my son moved in no microwave oven main oven not working properly fridge is acting as a freezer the room prived is only small compered to the previous room from the same company and had to paye more money from last year can not get any response addresses jackel road bristol student accommodation Still not sorted out coker and fridge and know recived a bill from cancil for tax of £1500 as they forgot to send student exemption to cancil would not recommend the to any one
Thank you for your review. We have noted that maintenance issues were reported and advice was provided for the majority of the operational concerns raised. Your Property Manager will contact you today to discuss any outstanding issues, arrange necessary works if appropriate, and provide their direct contact details as your specific point of contact.Regards, Ocean
5/5
TrustpilotGreat experience at Ocean Southville
Claire Kington at Ocean Southville was hugely helpful from the start. She actually listened to us, gave us realistic advice and helped us through a couple of bumps in the road! She and all the team at Ocean were always on the end of the phone, and comms was great. Thanks for everything!
5/5
TrustpilotFlawless Service!
Flawless Service!My partner and I recently purchased a property and we were needing to rent our property we were living in. The buying process was quick and easy as well as regular updates from Liz each week on the progress of the purchase. We also used Ocean for the rent out our property which was a great option. James and Jemima went above and beyond from start to finish to get our property filled with tenants. I appreciate the work they put in, due to it being late nights and not in normal workings hours. They were at the property for every viewing without fail. From our perspective this was flawless service and we are using them to manage the property also. Thanks again James and Jemima.
5/5
TrustpilotEasy as anything!
House hunting in Bristol can be daunting as all heck, in a constant state of checking ads, calling letting agents, making applications, all while it feels like your competition is half the city. Ocean has been by far the most attentive and supportive letting agency of the bunch! Particular shout out to Tommy who's always been on call to answer any questions and make sure that we're well informed every step of the way!
5/5
TrustpilotFive-Star Experience with OCEAN Home
We recently purchased our home with OCEAN Home estate agents, and the experience was nothing short of exceptional. Luigi, our mortgage advisor, ensured a stress-free financing experience with his expertise. Hal, our selling agent, provided invaluable guidance and attention to detail, making the process seamless. Kelly and Jamie, our solicitors, handled the legalities with professionalism and transparency, while Jenny, our moving manager, orchestrated a smooth transition to our new home with her organizational skills.Overall, Ocean Home Office exceeded our expectations. The team's dedication and exceptional service, made our home-buying journey memorable. We highly recommend Ocean Home for a reliable and professional home-buying experience.
5/5
TrustpilotFantastic solicitors for property purchase
We had a great experience with Ocean Property Lawyers. They do convenancing for all properties, not just those sold by their estate agent. The price was competitive and good value for the service we received.Our solicitor was Karen who was fantastic from start to finish. She went out of her way to ensure the process went smoothly, in spite of a major blunder by our mortgage advisor. I think it's safe to say we wouldn't have managed to complete on time without her support.The assistant team were also responsive throughout (special shout out to Emily) and it was always easy to get hold of someone with any questions.I would highly recommend Karen and the Ocean team to anyone purchasing a property!
5/5
TrustpilotDecember move in time for Christmas
All the team were super helpful and supportive . They did an amazing job with the marketing and arranged for 23 viewings over a weekend of which ten put in offers.There were a few set backs along the way but the advice offered was very helpful. Special shoutout to Julie the move manager for all the reassurance and support.
5/5
TrustpilotHighly recommend Ocean!
Before putting our house on the market we invited 3 Estate Agents to give valuations and discuss their terms of business. We chose Ocean because we liked Clare’s easy and clear communication and felt the valuation was realistic. Ocean were excellent throughout the whole process, particularly when there were numerous hitches further down in the chain causing unexpected delays. They kept us informed very regularly and were proactive in dealing with buyers solicitors and agents. The service felt personal, professional and supportive and they achieved a good price for us despite a fluctuating market. We would have no hesitation in using Ocean again and recommending them to others. Particular thanks to Jenny for her ongoing communication with regular email and telephone updates and advice.
5/5
TrustpilotI cannot thank Ocean enough
I cannot thank Ocean enough, both the estate agent team and the legal team were fantastic, Joe, Gemma, Jess and Lucy. Communication from beginning to end was amazing. The timeline online is great but I could always phone or pop in if I needed help with forms or paperwork. I would absolutely recommend with no hesitation. Thanks again for making a stressful time very seamless.
5/5
TrustpilotI was helped by Charles for me to get a…
I was helped by Charles for me to get a house l am currently living in from the first day l decided to rent it. I viewed the house mid August and Charles was my guide all the way through l got the keys. He was patient with me as the journey unfolded.He would give me feedback all the way .He was very helpful, I would not hesitate to refer to anyone.The whole team is just awesome and I am very grateful
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Ashleigh Westcott-Egan was very professional and dealt with every query quickly and professionally. She was a joy to work with. Very lovely young lady who returned every concern with answer and reassurance. She was on the ball with everything and made the whole experience so much easier knowing I had her a email or phone call away. They are very lucky to have her. Definitely recommend them.
5/5
TrustpilotOcean Estate Agent Downend
Following helpful advice from Liz at Ocean Downend we decided to go with them to sell our property. All the team were extremely helpful from Laurence who valued to all the guys who carried out the viewings. Although our purchase was tricky they supported both us and our buyers. They kept in regular contact with our buyers and ourselves and chased the chain upwards on a weekly basis. With the brilliant Liz and Lisa on the case we achieved completion. We would not hesitate to recommend Ocean Downend if you are looking to sell.
5/5
TrustpilotIncredibly helpful and friendly
Our experience with Ocean Letting and Management has been great. William Jenkins has been handling our viewings and applications and has been incredibly helpful and friendly throughout the process. He has responded to our questions very quickly through both email and phone, and has kept us frequently updated whilst we waited for things to progress. The process has been very professional and straightforward and we would thoroughly recommend.
5/5
TrustpilotGreat service so far!
Although I've only just started the process with Ocean Estate both Tommy and Will have been really friendly and genuinely seem happy to help me with any queries I have. Everything is resolved in a timely fashion with no hesitation and unlike other Estate/Lettings agents I've worked with, they seem like they actually want to provide a good service to their customers rather than using the market to stiff-arm tenants into agreements that suit them.
4/5
TrustpilotPersonable, professional and delivery focussed
Steve and team were incredibly proactive in marketing the sale of my property, going above and beyond as I was trying to secure my onwards purchase - ecaluation on a Friday, photographer on the Monday and live on Rightmove on the Tuesday. The sales brochure and photographs were excellent. Ocean secured several offers on my property, with offer accepted 3 days after listing - working at an incredible pace. Perhaps most importantly, securing a very good price. Really personable and friendly team. Steve has always been very happy to help and provide advice on my onwards purchase, often out of hours - which has been much appreciated. Even better ifs for me, would be enhanced clarification of buyers positions; smoother handling of offers (such that it reduces the pressure on the seller) and a more proactive approach to the management of the end to end sale (as was adopted at onboarding/listing). Thanks very much for all of your hard work. Sebastian
3/5
TrustpilotGood to start with
Ocean were very friendly and helpful to deal with in the beginning. They made us feel good about the property we were selling and we felt a good vibe from them right away, which is why we chose to sell our property with them. Once an offer was put in and accepted we started to feel that Ocean were more acting for the buyers rather than keeping our, or both of our, best interests in mind.
5/5
TrustpilotI really had very good experiences
I really had very good experiences. Although my process was very slow and delayed due to sellers. But Estate agents really helped and supported me through out process. Definitely would recommend. Amazing service very professional.
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