Trusted Agent profile · Hove
★★★★★
1,661 reviews across 2 platforms
27, Western Road, Hove, BN3 1AF
OCEANS PROPERTY MANAGEMENT LTD's office in Hove, at 27, is rated 4.8 out of 5 across 1,661 reviews on two platforms, including 65 Google reviews rated 4.1.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
TrustpilotUsed Ocean solicitors for our first time purchase…
Used Ocean solicitors for our house purchase, and cannot recommend them enough. Ashleigh was really attentive and quick to our questions, and spotting potential issues with our purchase ahead of time. They were also extremely helpful when our first house purchase fell through, and very sympathetic.Definitely recommend them as a first time buyer.
1/5
Trustpilot40-50% rent increases
40-50% rent increases to all the properties in my block of flats, overnight, and Section 21s issued to all the people who queried the legality or tried to negotiate. Some people lived in the building for over 10 years. Absolutely gutted. Months and months to complete repairs. Really bad peopleEdit: I was not offered a 10% discount, I was given an eviction notice when I tried to negotiate. What they have replied with isn't true.
Ocean Lettings and Management have been recently appointed to manage the building on behalf of the landlord. As with all rental agreements we act on the Landlord’s instructions. A Director fully appraised of this particular contract will reply in full ASAP. Regards Ocean. Update:We sympathise and understand your misgivings, unfortunately, costs have increased for all parties. Ocean Lettings and Management were appointed to assume management of the building on behalf the landlord. Following a circa 10-year hiatus, tenancy agreements required review. The building owner requested a rental appraisal, subsequently a 10% discount of current, average rental prices was offered. Regards, Ocean.
5/5
TrustpilotI cannot recommend Ocean enough
I cannot recommend Ocean enough! Finding accommodation in Bristol is notoriously tricky. My best friend recommended Ocean to me. The team is caring, kind and really take the time to listen to their clients. Annabel was great in taking down my details when we first met. Will handled my application and was instrumental in the process of me securing a place to live. He was so helpful and a delight to work with.
1/5
TrustpilotCan't even give the buyers the right keys
Despite finding a large number of people to view the property many were not in a position to proceed and many were not even on the market despite Ocean knowing we wanted to move quickly.It may be coincidence, or we may have been unlucky, but when we did receive two offers they recommended the lower one who was selling with them (which obviously generates more commission), after several months they could not proceed and we went with the other buyer who was a dream.The icing on the cake was on completion they gave our buyer the wrong key.
Thank you for your comments. As an independent agent of 40 years, we certainly know that selling a home can be complex and stressful, sometimes over an extended period. Not least after previously spending time on the market with an alternative agent. We are sorry that your experience fell short of your expectations. Finding qualified buyers was certainly indicative of the market at this time, it was very unfortunate that your initial buyer was unable to complete the sale due to unforeseen circumstances. Please be assured our best advice was given at the time of the offer. The misplacement of keys upon completion is unacceptable, we have taken this matter very seriously. A full investigation has now been completed and we assure you this was a one-off occurrence.The Sales Manager has attempted to contact you to offer a personal apology. Please feel free to contact him directly if you would like to discuss matters further. Thank you again for your feedback. Kind RegardsOcean
4/5
TrustpilotOur buying experience was good because…
Our buying experience was good because of the very efficient Move Manager at Portishead branch, the actual agent who showed us the property was mediocre.
5/5
TrustpilotExcellent
Ocean is very professional helpful when required and are very reasonable when it comes to deposit claims. Compared to my previous agents (Taylor) they have been remarkable and very friendly towards people looking to rent. Always quick in sorting out repairs. My property manager Hannah Carter has been amazing during my period of stay. Very helpful, prompt and thorough. If I come back to Bristol and look for a place to buy I shall be contacting Ocean's first.
5/5
TrustpilotWould recommend!
We got our mortgage through Ocean, specifically Simon Lack and Tracey Green from the Bristol branch, and we couldn't recommend him more. Simon and Tracey were amazing - professional, proactive, punctual and made us feel very comfortable as first time buyers. Simon made the process accessible and easier to understand, and took his time explaining key elements of the mortgage process to us. Thank you both!
5/5
TrustpilotSaved us loads of money . . .
Neil managed to find us a remortgage and lock in the rates before they went up too much and before we were due for a remortgage, so we have ended up saving money on or mortgage each month. During such a turbulent time for the mortgage industry, both Tracey and Neil were very understanding and persistent with ensuring that our remortgage went through. They regularly updated us and chased the brokers for updates. We couldn't be more happy with the service that they provided.
5/5
TrustpilotWill and everyone in the Lettings Team…
Will and everyone in the Lettings Team at Ocean Southville made the letting of my flat a smooth and easy process. I have used them each time I have needed to find a new tenant over the last 10 years or so and always found their manner polite, helpful and with none of the aggressive sales pitch you might fear. Even when there was a slight hiccup they dealt with it swiftly, professionally and respectfully. Communication always prompt, efficient and cheerful.
5/5
TrustpilotExcellent service from Ocean…
Excellent service from Ocean Shirehampton branch. We were supported and guided by all members of the team, from the first valuation appointment with Chris, right through to completion. We were kept updated throughout the selling process, and the regular emails from Sadie were invaluable. A truly professional service and I have no hesitation in giving them 5 stars. Well deserved.
5/5
TrustpilotProfessional and Efficient services
Jack was very professional, polite and courteous. He showed us around our new home and answered all questions as well as gave some suggestions on furnishings which was much appreciated. My experience with Oceans Lettings and their agents is always professional and efficient and I would highly recommend them.
5/5
TrustpilotI contacted Oceans Portishead early…
I contacted Oceans Portishead early December, I was looking to rent out my property with the least amount of hassle as possible. Charlie Bartlett was assigned to assist me, he was brilliant throughout, he only contacted me when he needed to. Within a couple of weeks of me contacting oceans, Charlie found a pair of great tenants. Thank you Oceans and thank you Charlie
5/5
TrustpilotWorked with Steve on a difficult…
Worked with Steve on a difficult purchase after having my house fall through and his understanding and willingness to keep the deal alive with his property I was buying was outstanding. Always returning calls and liasing with the seller to keep everyone involved up to speed. With recommend 👍🏽
5/5
TrustpilotThe Westbury on Trym team at Ocean
The Westbury on Trym team at Ocean were excellent. Being 200 miles away from Bristol meant that I heavily relied upon their marketing strategy; they chased up all manner of issues on my behalf to get the deal done. Feed back was also spot on, which enabled me to make the right call from vendors being unreasonable. My experience with Ocean estate agents was a positive one and would definitely use them again.
1/5
TrustpilotDisappointing and stressful
On multiple occasions during our 2 year tenancy managed by Ocean, tradesmen were given access to our property without our prior consent or even notification. This was a significant breach of our privacy and security & left us feeling unsafe in our own home.Two months before our tenancy renewal date, we were served a "no fault" eviction notice. We were pressured to quickly decide on our intention to renew, despite the upcoming ban on such evictions. This added unnecessary stress and uncertainty to our living situation and we were told this was at the request of our landlord.Ocean & landlord claimed a large chunk of our deposit by inflating & fabricating claims in the hope that we were relying on funds being released rather than going through a lengthy dispute process. Luckily we were in a position where we were able to go through the dispute process as a result we were awarded 3 times the amount that they had agreed to release. While the property itself was lovely, our experience with Ocean Estate Agents management was unfortunately negative due to the issues mentioned above. We will not be using Ocean Estate Agents to purchase or rent in the future & would recommend to avoid. Due to the lack of transparency, communication, and respect for tenant rights & wellbeing.
Thank you for your feedback, we are sincerely sorry to hear about your less than satisfactory experience while renting with us. As you know, the rental agreement is between you, the tenant, and the landlord. We are hired by the landlord to act on their behalf, and we have to follow their directives according to our contractual agreement. The landlord instructed us to propose a claim on your deposit. As the deposit is your money, you have the full right to contest this. You disputed the claim, and it was referred to the TDS for adjudication. The adjudication awarded a sum more than double what you offered and just under half of what the landlord proposed. This demonstrates the benefits of registering the deposit as required to ensure a fair outcome for all parties.We acknowledge the oversight regarding the unconfirmed access to the property for the gas safety record. The property manager at the time failed to complete this task and offered an apology. You were given the option to file a complaint, which you chose not to pursue. We accept that this was our error and extend our sincere apologies.Concerning the issuance of the Section 21 notice to terminate the tenancy, this was done under the landlord's instructions. The notice was served due to a lack of response from you about extending your tenancy. It provided a two-month notice period for the end of the tenancy, which could have been revoked if you decided to extend. However, you chose not to extend, and the tenancy ended according to your notice, before the landlord's notice date. Your observations about the impending ban on Section 21 are largely accurate, and we anticipate it will become law in 2025.We regret to hear your negative comments about your future interactions with Ocean. We refute these comments as we were acting upon the landlord’s instructions and always prioritise tenants’ rights.We hope you have comfortably settled into your new home and wish you all the best for the future.Ocean
5/5
Trustpilothe Estate Agents and the Conveyancing…
The Estate Agents and the Conveyancing Team at Ocean were very helpful. The arranging of visits to the property for sale extremely good. Communication also excellent. The Conveyancing Team were also extremely efficient and again Communication was excellent. Would definitely recommend. Another bonus was having the Estate Agent and the Conveyancing in the same building.
5/5
TrustpilotExcellent service
From start to finish Adam and Julie were very professional and kept me informed at each stage of the house sale. Julie went above and beyond and went the extra mile during a slight complication towards the end of the sell so exchange of contracts were able to go ahead at the set date. Would wholeheartedly use Ocean again.
5/5
TrustpilotChantelle was very helpful in getting…
Chantelle was very helpful in getting us complete the reference checks within 2 days for a property that we liked from the listing on ocean. she gave prompt replies to all our queries even when she was out of office. She has also arranged a second viewing for us. Ocean and Chantelle has been good to us in completing our first step towards renting a home in Bristol!
5/5
TrustpilotSuper team of agents!
We've dealt with Ocean a lot in the last ten years from them giving us mortgage advice, valuing our current home and re-letting a rental property for us. We've been super impressed all round with the Ocean team who have all been really helpful, efficient, and just good at what they do. We won't hesitate to come to these guys when it comes to selling our own home at some point in the future.Highly reccomend!
5/5
TrustpilotSuper helpful estate agent
Claire was extremely knowledgeable about the property market and really helped with the questions I had. Very professional and super helpful.
5/5
TrustpilotExcellent!
We've always had an excellent experience with Simon and the team at Ocean Home. They are really friendly, professional and helpful when we've needed a broker for mortgage or re mortgage.. and always on hand for any follow up questions or advice. Very thorough when searching for best deals! Highly recommend!
5/5
TrustpilotGreat experience
From viewing the property with myself and my fiancée, we really liked it and started the application straight away. Lily Butler was the agent to show us around. Lily was professional and was keen to show us around. After we had application accepted lily kept us up to date and was fantastic throughout. Highly recommend
5/5
TrustpilotExceptional service
Jasmin has provided exceptional service with our recent rental application. All the way through the process she has been extremely responsive and helpful. We are confident that the service from Ocean Estate Agents southville will be just as excellent moving forward.
5/5
TrustpilotGreat knowledge of local housing…
Great knowledge of local housing market. Advised of fair price and found a buyer who paid over the asking price. Kept me updated through the whole process. From first day of advertising property to completion was less than 3 months.
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