Leaders Lettings Hove reviews

★★★★★ 1/5

Google

I was warned that Leaders can be 'sharky'. I had a bit of a 'mare with them, after renting for 6 years. They failed to serve me notice to move out (I figure they delivered to the next door building, as my building does not have a flat 6 which they referred to) When I was disputing the cleaning fee they added £60 charge for a renewal fee 4 years prior. I'm pretty sure I paid it and that they would have chased me at the time, not 4 years later...

Merlin · 21 June 2021

★★★★★ 1/5

Google

Last Monday (2nd November) Leaders sent a plumber to fix a leak from the toilet. The bathroom floor was flooded, and water was running through the ceiling downstairs into the kitchen and bedroom. The plumber claimed to have fixed the problem. It was not at all dealt with, but he did leave us with a toilet that no longer flushes. Once i realised the leak was still running i contacted Leaders again. They called after an hour or so but i mistakenly pushed the "decline" key on my phone instead of "accept". I called straight back and explained, asking them to call again. I called four times that afternoon, then again on Friday, and again on Monday (9th). They have not even bothered to call, let alone do anything to fix the problem, although i have explained it clearly. I can hardly believe their awful service. I wonder, how do they justify collecting their management fees? They certainly do not appear interested in doing any managing.

James · 21 June 2021

★★★★★ 5/5

Google

I needed to move during a very difficult time and was given responsive and helpful support with this (around the time of lockdown - Covid!). Georjana Clarke and Stephen Love helped me from my initial enquiry to the moving-in stage with such a good grace. They went above and beyond what could be expected and I really felt I could rely on them. Their friendly attitudes, reassurance and timely responses to any questions made what could have been a stressful experience into a pleasure. Thanks to them, I felt happy and confident moving into my new home. Thank you!PositiveResponsiveness, Professionalism

Eilidh · 21 June 2021

★★★★★ 5/5

Google

I have been letting my property through Leaders for many years now and as a whole I am satisfied as a landlord. Previously, the property was managed excellently by Sophie and has more recently been managed well by Charlotte. There have been a few inconsistencies along the way, which were ultimately resolved well by the team. Charlotte has always been very professional and helpful with all queries I've sent her way, and goes above and beyond to deliver a great service. Despite the turbulent year we have experienced, I feel that Leaders have overall coped well from a landlord perspective. Where I do feel there could be room for improvement lies within their relationships with suppliers, as I usually find myself given quotes for simple repair works above the local industry average. In terms of overall management of the property, I can confidently recommend the Leaders team. Thank you for your continued help over the years.PositiveProfessionalism

Sam · 21 June 2021

★★★★★ 5/5

Google

Just want to say how grateful we are for the easiness of the whole process. We have been renting with this agency for a year and we couldn't be happier for the treat received, especially when having any problem, with Charlotte and the property management team, with her the comunication was always acurate and very quick. She has been very helpful every single time we had a question or needed information. She has made the whole process much easier, and as said, we are really happy for the treat received. Just want to say thank you!! :)PositiveResponsiveness, Quality, Professionalism

Anna · 21 June 2021

★★★★★ 5/5

Google

I have been dealing with Leaders Hove branch for over 20 years now, they have always found me very good professional tenants, I manage the property myself so it is very important for me to be able to have a good work relationship with my tenants. Steve Love & Lynn Gates who I have dealt with at this branch our very professional and responsive and provide a very good service.PositiveResponsiveness, Quality, Professionalism, Value

FRSA · 21 June 2022

★★★★★ 5/5

Google

Leaders in Hove, and particularly our property manager Katie P, have been great at looking after everything in relation to renting our home while we’re overseas. She has been very responsive in sorting out various issues and always professional and thorough. We’ve been especially pleased with how she’s managed everything throughout the challenges of Covid restrictions. We feel assured that the rental for arrangements for our house are in safe hands.PositiveResponsiveness, Quality, Professionalism

Dee · 21 June 2022

★★★★★ 5/5

Google

Had a really good experience today with Lara, she was really friendly and knowledgeable about the house and the area. She made the whole process incredibly smooth, and I felt like I was in safe hands! She is a real credit to the agency. Would definitely recommend her and the estate agents in your property search, thank you so much!

Rebecca · 25 August 2023

★★★★★ 5/5

Google

we are very happy for the professional assistance provide from your staff specially Lara Giustiniani she always very kind to find for us different solutions to get the right flat we want, thanks for your hard work, Luca and Roby

Roberto · 25 September 2024

★★★★★ 5/5

Google

Our agent Georgia was very helpful and responded to us quickly all the way through the process of moving in. Would recommend Leaders!PositiveResponsiveness, Professionalism

James · 21 June 2022

★★★★★ 5/5

Google

I have used leaders Hove for some 20 years and my belief that they are the best letting agent in Hove was further vindicated when they recently let a flat in my portfolio for full asking price within 48 hours.

Collette · 22 June 2016

★★★★★ 5/5

Google

Thomas was really kind and helpful, he is a true asset to Leaders

B · 21 June 2023

★★★★★ 1/5

Google

Shocking service by Leaders. We were left with no working toilet for 6 months during COVID. No compensation. They took £700 of our deposit for a cleaning fee even though we left the flat clean. Even if it was a dirty who charges £700 for cleaning? Strongly reccomend avoiding Leaders. Horrible expereince. Lot's of stress and no actions to resolve ongoing issues with a faulty flat that should not have been rented out in the first place

Sarah · 21 June 2021

★★★★★ 5/5

Google

When we first contact the agency Ian showed us some properties and finally Josh showed us our currently property. Both were very patient, kind and they did very good their job. Always following our requirements they have always advice us for our benefit as if the house was for them. I would recommend this agency not only for the wide variety of properties but for they employers.

Sofía · 22 June 2019

★★★★★ 5/5

Google

First time renting my property out with Leaders. Steve has been great guiding me through the process and finding tenants. Very happy with their professional and friendly service.

Ami · 21 June 2021

★★★★★ 5/5

Google

We've had an excellent experience with Thomas Ebsworth who has been incredibly helpful in finding us a property when moving to Brighton. We've had a few viewings with Leaders and all their staff across the Hove and Brighton locations have been friendly and helpful.

Sam · 21 May 2024

★★★★★ 5/5

Google

We had a viewing with Lara on a property in Brighton and she was really amazing. her professional and friendly approach made all the difference, and not to forget that even the kids were very happy with her

Delight · 26 August 2024

★★★★★ 5/5

Google

I had a great experience with Leaders, they were always really helpful and got back to me straight away if I needed anything. I rented for 9 years and never had a problem. They were also really good to me with regard to leaving and moving into my new flat, and made the process as painless as possible.

Clive · 21 June 2023

★★★★★ 5/5

Google

I have found my entire experience with the leaders team to be extremely professional. I worked primarily with Saul and the rest of the letting team who worked diligently to ensure that my move to the area went smoothly. They always checked in every step of the way and negotiated in a clear and honest manner. Would highly recommend them to anyone looking for a flat in Brighton!

Anthony · 21 June 2022

★★★★★ 5/5

Google

Really helpful team! Lois was really helpful and nothing was too much to ask and we got a lovely welcome hamper when moving into our property!

Harriet · 21 June 2021

★★★★★ 5/5

Google

My Property Manager Charlotte Falk has always responded promptly to any issues that have arisen whilst letting my property in Hove. She seems to understands the problem and reacts professionally to it. I get the impression that Charlotte has built up a good rapport with my tenants which really goes a long way in smoothing out any difficulties that lie ahead. Would use Leaders again and recommend.

Symon · 21 June 2022

★★★★★ 1/5

Google

Just avoid them if you can. You'll get a great service until the end of your tenancy. Leaders entered our property without notice on several occasions. We found the shower left on, toilet seat left up, keys broken in windows. They didn't even lock the door when leaving. I was also surprised by a photographer entering the property while I was making a cup of tea! They'd given this complete stranger the key to my property and told them to head straight in! We've been having a game of back and forth, he said, she said since December, they've kept our deposit for over 2 months and will not tell us when they'll be paying it back to us. When I call them, I can't get through, when I email them, it takes them about 7 days to reply if they reply at all.

Sean · 22 June 2019

★★★★★ 4/5

Google

Jess and Lois were both friendly, attentive and professional dealing with my move to a rental this month and always on hand when needed.PositiveResponsiveness, Professionalism

Samantha · 21 June 2021

★★★★★ 5/5

Google

Nice agency! Charlotte is always responsive and addresses any issues at the property in a timely manner.

Alex · 21 June 2022