Trusted Agent profile · Hove
★★★★★
469 reviews across 1 platform
98 Church Road, Hove, BN3 2EB
Leaders Lettings's office in Hove, at 98 Church Road, is rated 4.7 out of 5 across 469 reviews on 1 platform, including 469 Google reviews rated 4.7.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
GoogleJoanne vallued my house and answered all my questions thouroughly and was very professional. She made me feal I was in safe hands. I will be instructing her shortly.
Dear Cliff Saunderson We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleAbsolutely excellent service! Lynn, Joanne, Daisy, and Charlotte made my move from Canada to Hove easy and quick. They are friendly, helpful, and patient with my many questions!
Dear Maia, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally pleased with the service I received here. Jess was really friendly and helpful during the whole letting process and helped ensure everything ran smoothly, always contacted me and kept me informed of anything that was happening with my property/needed to be done and was really polite and helpful with anything I needed to know. Thanks again to Jess and the team for a great service, I am delighted with my new home and the service I received from this agency.
5/5
GoogleHelpful and accommodating. The onboarding process was seamless.
Dear Anna Hendry We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleThom, our agent, was amazing throughout. We're terrible with tech and Thom was real patient with us. We couldn't be more delighted with everything, thank you Thom
Dear Ian Wallace Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy experience with Georgia from Leaders Hove was great, she advised me about a property when it was immediately available, always answered any emails quickly and it has been the smoothest leasing experience I've had. Nice work!!
Dear Matt, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe met with Stephen love last week for a viewing, he was so friendly and helpful I’d definitely recommend leaders to a friend based on his service!
Dear Brioni We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleI recently met Lara while searching for a home, and she showed me an apartment. She was very helpful and friendly, and most importantly, she provided answers to all my questions. I hope others also have such a pleasant and helpful experience in their search for a new home. She was amazing Thank you!
Dear Georgiana Mihai Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLara was super friendly and helpful! She answered any questions we had about the property and helped us secure and amazing flat!
Dear Maria Lourdes Crowter Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleI have been a client of Thomas and let me tell you; it has been a wonderful experience for me. He helped me understand the nitty gritty aspects of renting and me being a first time renter, found it an amazing and easy experience.
Dear Monitoring & Evaluation Officer, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleLara was friendly, professional and provided us with all the necessary information. She knows her stuff and makes the whole process easy.
Dear Layney Marignier Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI had an incredibly disappointing experience with Leaders Estate Agency. Their lack of professionalism and poor management was evident from the start. Despite multiple complaints about a toilet problem, they consistently delayed in resolving the issue. To make matters worse, their compensation offer for the inconvenience was far from fair. I would strongly advise against using their services.
Dear Ange Lica, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleLara has been so helpful and lovely. Really made our experience of finding a new place quick, easy and stress free! Highly recommend!
Dear Daniela Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have had a very good experience with Leaders in Hove. Our property manager Charlotte Falk has been very responsive and helpful. She resolved most of the problems rightaway. Highly recommended.PositiveResponsiveness, Quality, Professionalism
Dear, Zahid Pranjol, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleThomas has been an absolute pleasure to deal with. Great service and great communication, a really great agent!
Dear James Martin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe’ve just been through the process of renting a flat with Leaders and it’s easily the smoothest experience I’ve had - Lara has been with us from start to finish, it’s been super helpful having the same friendly face for each step, moving is super stressful but they’ve made it incredibly easy for us.
5/5
GoogleWe’ve been working with Thomas from the Leaders Hove branch to find a new flat to rent and he’s been really professional, helpful and friendly. He’s always been readily available when we’ve had any questions and has guided us through the process to find a new property that we love. We can’t wait to move in and feel we are in safe hands with Thomas and Leaders. 5 star service!
Dear Zara Kirkpatrick Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMs. Charlotte Falk has been instrumental in managing my property with timely correspondence, great communications skills. She gets the checks and balances taken care of for sure ! Outstanding agents at Leaders
Dear Mohammed Chamsi Pasha, Customer care is important to us so we really appreciate you taking the time to leave a review for Charlotte and for giving us a 5 star rating! Many thanks, Leaders Hove
5/5
GoogleI am currently looking for a rental flat with my boyfriend and have had an absolute nightmare with other letting agents in the area who don’t get back to you. Daisy Drake-Lee at Leaders has been absolutely amazing and really communicative with me which has made flat hunting a lot more enjoyable (when someone wants to engage with you!) Although I haven’t found anywhere just yet, dealing with Leaders has been a great experience so far and I hope to find a place with them.
Dear Hannah, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKatie managed our property efficiently and effectively for many years, always in a polite and friendly manner. She made letting the property very easy and stress-free by quickly dealing with any issues and arranging contractors when necessary to maintain the property and undertake the legal checks. She communicated with us promptly and liaised well with the tenants. Check-in and -out reports were very thorough and informative. As we were unable to manage the property ourselves we were extremely satisfied and grateful for the service Katie provided throughout the entire rental period.PositiveResponsiveness, Quality, Professionalism, Value
Dear Greg , Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders as a whole is a very efficient estate agent to rent through. I needed to end my tenancy agreement early and had lots of help with this. They took me through each stage of the process and a lovely lady called Charlotte greatly helped me by finalising everything and making sure that my deposit was returned. I would definitely recommend them and use them again in the future. Thank you Leaders for your great service and providing professional and kind staff.
Dear Amelia Heathcote, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe’ve had a great experience since Leaders have taken over the care of our property. Joanne has kept us informed, been patient, and has gone above and beyond in assisting us, which after renting in Brighton for a decade I can attest is not the norm!
As the Regional Director, I would like to thank you for your words in regards to Leaders and Joanne. Thank you.
5/5
GoogleCharlotte has been brilliant managing my rental flat. Great attention to detail, quick to pass on requests from tenants and to sort out any problems. Cannot recommend more highly.PositiveResponsiveness, Quality, Professionalism
Dear Lesley Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleWe've been with Leaders as landlord for many years, happy with the service and management of the property. Marketing usually efficient, good market insight on appropriate pricing, and online signing of contracts is easy. Charlotte manages our ongoing services, when things need repairing, it is quickly notified,and usually resolved quickly if you use Leaders sister company, a bit harder when you ask for other companies to be used.
Dear Roger Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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