Brand Vaughan New Homes Hove reviews

★★★★★ 5/5

Trustpilot

Purchased Home

We worked with Alice on purchasing our new home in Saltdean. She was super friendly when we first attended the viewing of our new home and gave us great insight on the property and area. John was also incredibly helpful if Alice was out showing properties. We really appreciated the quick response times and follow ups as some of the other stakeholders weren't as timely with their sign offs, etc.

Lisa · 22 May 2021

★★★★★ 5/5

Trustpilot

reference check

Your colleague Lucy took my sister and me to view the property I wanted to rent. She was very kind, but the landlord's feedback process was too cumbersome and slow. Everything else was good. I hope to receive the reference check link as soon as possible, but I still haven't received it. I'm in a hurry to move to room 5, 59 Beaconsfield Road and settle down and work there. Thank you very much!

Eric · 5 December 2024

★★★★★ 5/5

Trustpilot

Zero stress

Looking for a new place to live is always feels stressful but Abi and her team made everything very easy. From booking appointment, subsequent viewings and a successful application I felt at ease with the whole process. I'm now looking forward to moving into my new flat and am glad to have been represented by Brand Vaughan

Russ · 7 February 2023

★★★★★ 1/5

Trustpilot

Left me for a month with no hot water…

Left me for a month with no hot water as a clinically vunerable occupier in lockdown, while according to the plumber had been harrassing their firm to complete it for cheaper than the cost to replace the boiler. Frequently failed to arrange repair works - waited over two years for some major structural work that was arranged within days of the landlord switching agencies, and when my landlord switched agencies from them because he was also frustrated, they told the council I'd moved out and managed to get my electricity shut off despite it being in my name! Absolutely awful agency.

Emma · 30 August 2024

★★★★★ 5/5

Trustpilot

Great staff!

I've had a great experience with the Brand Vaughn team. From the viewing, where Sarah made me see the potential of the property (without being at all pushy), to George, whose communication was calm and helpful throughout the rest of the process, I'm really grateful.

Tark · 2 December 2023

★★★★★ 5/5

Trustpilot

Mia Quinn, very helpful!

Mia Quinn was very knowledgeable about the property we viewed which was really helpful. She contacted the landlord quickly with our application to rent so things were progressed quickly.

Raihana · 15 October 2024

★★★★★ 1/5

Trustpilot

Brand Vaughan SLUM LANDLORDS

When is the company going to be held to account. the staff are so rude and they lie. Imagine arranging to move from one dodgy shared house, that they never cleaned or cleared the rubbish from. to another, but wait, it wasn't fit to live in the poor landlord didn't quite clean it all himself - after taking 3k a month there was no cash for cleaner. It was filthy and disgusting. Brand Vaughan couldn't even apologise they just got cross, and we were told not to be negative. The police need to investigate these slum landlords in Brighton.

Melanie · 27 August 2024

★★★★★ 5/5

Google

The service given has been unfailing and efficient. My property's been well cared for and well-tenanted, without mishap. There's never a delay in finding new tenants either. Recommended.

Nicholas · 26 March 2026

★★★★★ 5/5

Trustpilot

Superb work

Kate took on the daunting challenge of organising everyone in a united effort to achieve my hoped-for completion date for my family home. She kept in constant good humoured contact with everyone involved and showed great sensitivity to my feelings about the sale. Amazingly exchange was achieved in two weeks and completion ten days later. The purchasers say it is their dream family home. This was a seemingly impossible outcome with which I am delighted.

S · 3 November 2024

★★★★★ 1/5

Trustpilot

Getting back your deposit in full

Recently finished a 5+ year tenancy with BV. I rarely had to worry about property inspections (don't tell the landlord) and when they did visit, they spent no more than 5 minutes 'inspecting' the flat. BV's response times to repairs was woeful and would often taken weeks to deal with issues. They never had any cause for complaint so, it came as a bit of a surprise that after we had arranged for a professional end of tenancy clean, BV also saw fit to engage an end of tenancy clean - to clean the oven! That additional clean resulted in them deducting £174, just to clean an oven, (a very old one at that). They could have brought a cheap new one from Currys for less than that!!Our landlord was fortunate because we cared about the flat and kept it clean and tidy at all times. We fixed minor faults at our own expense yet ended up being stitched up with a hug deduction. To be frank, I would have given BV zero stars if that option had been available!Brand Vaughan never made any attempt to discuss the matter directly with me but I would be more than happy to do so if they require any further information.

Antony · 11 August 2024

★★★★★ 5/5

Trustpilot

This is really top most BRAND that…

This is really top most BRAND that every one has follow for letting in Brighton.They have given excellent service and support.Thank you Lucy for showing the house and explaining each thoroughly.Thank you Abhigail Mallet for your support and taking my application in successful way and thank you for clarifying each of my doubt and explaining efficient way.

Narender · 19 December 2022

★★★★★ 1/5

Trustpilot

Poor work and quality from them

Poor work and quality from them, asked for a full deposit yet stated that the tip the last tenant that I was taking over from and that it was my responsibility to clean the space and then get keys from the last tenant or pay to have new keys made. Useless, it’s the lettings agents responsibility to ensure that they hand me the keys and that they are cleaning up the space instead of me doing their job trying to track and chase down the previous tenant. What is the point of the deposit if they aren’t capable of fulfilling basic obligations to new tenants.

Zak · 9 August 2024

★★★★★ 5/5

Trustpilot

Sue Vila was fantastic

Sue Vila was fantastic, patient, helpful with our recent sale. She went above and beyond so many times. Thank you Sue for all your help.

Nicki · 20 November 2024

★★★★★ 1/5

Google

Do not rent with this company! They will just sit on your deposit when you move out! My partner has been waiting for over a month for them to decide on the amount of the deduction, and the amount they are trying to take is ridiculous. Their inventory check is inconsistent and unfair. The check-in inventory only had distant photos, with no detailed pictures of critical areas like the inside of the fridge, the garage, or the entrance door. However, the check-out inventory was extremely detailed, clearly aimed at justifying unreasonable deductions. For instance, they are deducting money for a house number door sticker, claiming it caused damage to the door. This sticker was always there and did not cause any damage. I don't want this review to be too long, so I won't go into all the details, but they are claiming almost half of the deposit. I have never experienced, nor heard of, anyone having to wait this long for the process to be completed, especially with such unfair treatment. Avoid this agency if you value your deposit and a fair rental process.

Alexandra · 24 July 2024

★★★★★ 5/5

Trustpilot

Good experience

The sale of my flat had its ups and downs, but Dee was fantastic throughout - calm, very very good at negotiating, and easy to contact.

Matthew · 25 October 2024

★★★★★ 1/5

Trustpilot

Do not rent with this company

Do not rent with this company! They will just sit on your deposit when you move out!My partner has been waiting for over a month for them to decide on the amount of the deduction, and the amount they are trying to take is ridiculous. Their inventory check is inconsistent and unfair.The check-in inventory only had vague, distant photos, with no detailed pictures of critical areas like the inside of the fridge, the garage, or the entrance door. However, the check-out inventory was extremely detailed, clearly aimed at justifying unreasonable deductions.For instance, they are deducting money for a house number door sticker, claiming it caused damage to the door. This sticker was always there and did not cause any damage.I don't want this review to be too long, so I won't go into all the details, but they are claiming almost half of the deposit. I have never experienced, nor heard of, anyone having to wait this long for the process to be completed, especially with such unfair treatment.Avoid this agency if you value your deposit and a fair rental process.CHECK GOOGLE REVIEWS! Everyone had the same problem with them.

Alexandra · 16 July 2024

★★★★★ 5/5

Trustpilot

I love working with BV

I love working with BV. I've used them for lettings for years. They sold my flat on the first set of viewings, and George and Darren were amazing throughout the sale to get it closed.

Cath · 15 May 2024

★★★★★ 5/5

Google

Spoke to Ollie regarding a property I was interested in viewing. I had a couple of questions and he answered every single one of them perfectly. He was very professional and informative. Thank you for a wonderful service! Definitely recommend speaking with him.

Morgan · 27 November 2023

★★★★★ 4/5

Trustpilot

Professional, knowledgeable, calm.

For one reason and another, I had a somewhat tricky sale/purchase to complete. It took some real professionalism, resolve and tenaciousness to get it all over the line, but the team at BV totally came through. When my nerves and calm failed me, I really appreciated them keeping things on track. Dee, in particular, is someone who will go to the nth degree to make sure she achieves the desired outcome!

Clare · 21 November 2024

★★★★★ 1/5

Google

Make sure to challenge them on the deposit return. Tell them you will use the Tenancy Deposit Scheme and don’t be afraid to use it if you believe you are right. They wanted to charge £455 from my deposit even though I left the property in much better condition than when I moved in. The agent made several false claims, but eventually settled for a £75 charge. I hope this review helps you get your deposit back and makes these agents understand that tenants’ deposits are only for covering damages, not for them to keep.

Mahdi · 24 June 2024

★★★★★ 1/5

Trustpilot

Losing faith in this company as a…

Losing faith in this company as a managing agent for my property. Problems in the flat have not been reported to me until 6 months later. They actively push landlords to put up rents and will automatically increase rents at the end of a contract unless the landlord specifically tells them not to. Very disappointed and I wish they hadn´t bought out my old agent who I was very happy with.

Alison · 14 November 2024

★★★★★ 5/5

Google

George and team gave great advice and were very helpful selling our flat in Hove recently. We live in Sydney so it was wonderful to have someone we trusted to keep us posted with regular emails, viewing appointments and phone calls. I would recommend them.

Jude · 27 March 2025

★★★★★ 1/5

Trustpilot

Challenge to get back deposit

Make sure to challenge them on the deposit return. Tell them you will use the Tenancy Deposit Scheme and don’t be afraid to use it if you believe you are right.They wanted to charge £455 from my deposit even though I left the property in much better condition than when I moved in. The agent made several false claims, but eventually settled for a £75 charge. I hope this review helps you get your deposit back and makes these agents understand that tenants’ deposits are only for covering damages, not for them to keep.

Mahdi · 13 June 2024

★★★★★ 5/5

Google

I was going through a really tough living situation and Chloe was a star throughout! She helped me with any issues I had and answered all my calls which were practically daily! Really thankful for all her support :)

Kristiana · 26 January 2024