Every review we hold for the Hove office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Experience
I had such great support from Beth Jones throughout the process of selling my home. She, Lisa and the team were always helpful and professional and guided me through everything at what was a very challenging time for me personally. It was such peace of mind knowing they were on top of everything when I could not be, and I can't speak more highly of their dedication and attention to detail. It really made the difference to work with a team I felt I could trust. Thank you so much! Sandra :-)
Sandra · 20 June 2021
Agent replied · 25 December 2024
Hi SandraReally kind of you to take the time to leave such a great review of Beth & Lisa. The two of them are a great team and as you rightly identified they work so hard to ensure that their clients are kept informed at all times and that they are on top of things. So nice knowing that you felt that you could trust them, that's so important. Thanks againSteve Neocleous
★★★★★ 5/5
TrustpilotMy partner and I have been renting with…
My partner and I have been renting with Brand Vaughan for the past one year and it has been a really good experience. Our property manager, Andre, has been very helpful and responsive throughout our tenancy. There were delays in receiving a few amenities for our place, but Andre made sure everything was taken care of. Highly recommended!
Rohan · 11 October 2023
Agent replied · 15 June 2024
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
★★★★★ 5/5
GoogleI have been corresponding with Sam McSweeney on my current move and he along with the team, have been lovely and very helpful in getting me the flat I wanted from the second I saw it listed.
Thank you!
Samuel · 16 March 2026
Agent replied · 16 April 2026
We're happy to hear that you had a great experience with Sam! Thank you for your positive feedback and taking the time to write this review and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotIt was my first time buying a property…
It was my first time buying a property and I am glad I had Dee as my agent. She is very kind, professional and has great communication skills. All my queries were answered in a prompt manner. She gave me huge support during this stressful process:))) and I am now a happy owner of a beautiful property 💓 I would highly recommend MM agency and Dee if you are looking to buy or sell. I had experience with some agents who you had to chase to reply your emails regarding important questions. Thank you Dee very much for all your support and professional approach ❤️
Alina · 23 April 2024
★★★★★ 5/5
TrustpilotSale in Chalfont Drive.
I have been delighted with the service provided by Amy Newman. She took over the handling of our sales after the manager left and there have been a number of challenges to say the least. However, Amy was so professionals throughout the whole process with a superb eye for detail. Nothing ever seems to be too much trouble for her and she ahs followed up with both sides and our solicitors along the way.Thank you very much indeed.Alan
Alan · 9 June 2021
Agent replied · 25 December 2024
Hi AlanThank you very much indeed for taking the time to post such a cracking review. Amy is extremely good at what she does and as you say has an eye for detail. Good to know that you were pleased at how she shepherded things through for you.We wish you all the best in your new home. Kind regardsSteve Neocleous
★★★★★ 5/5
TrustpilotWhen I met Abi I knew straight away I…
When I met Abi I knew straight away I wanted to market and rent my flat out with Brand Vaughan She is warm calm business like and friendly. The gentleman who took the photos was a gem too. I rented my place with Brand Vaughn Brighton 11 years ago and was very happy with their service. Another lady Lucy was fab too who showed around another person.
Susie · 13 December 2022
Agent replied · 15 June 2024
Thank you very much Susie. We will pass your kind words on to Abi and the team.
★★★★★ 5/5
GoogleThank you Michael Burns for your professionalism. I was so impressed at how you navigated us though the sometime challenging issues with referencing. You were always available and communicated with us constantly. Brand Vaughn are lucky to have you on their team. I will recommend Brand Vaughn because of you. You definitely are a superstar. Thank you.
Catrina · 28 September 2023
Agent replied · 23 August 2024
We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Brand Vaughan.
We will pass this on to Michael.
★★★★★ 5/5
TrustpilotA very positive experience purchasing…
A very positive experience purchasing through Brand Vaughan our agent Dee was very helpful and always kept us informed, nothing was ever too much trouble. If I was ever to sell on I would definitely consider BV as an option.
Miss · 4 September 2024
Agent replied · 22 October 2024
Thank you for your positive review! We’re delighted to hear that you had a great experience purchasing through Brand Vaughan.
★★★★★ 5/5
TrustpilotZara was a very warm and welcoming…
Zara was a very warm and welcoming staff member for our viewing!
Mr · 1 June 2026
★★★★★ 5/5
TrustpilotSale of Property
Dee was absolutely amazing through the entire process. Always accessible, very friendly and supportive. She did everything she could to get it across the line through a sometimes difficult sale process. Would definitely recommend!Richard.
Richard · 25 November 2024
Agent replied · 25 December 2024
Thank you so much for your kind words, Richard! We’re thrilled to hear that Dee provided such exceptional support throughout the sale process. Her friendliness, accessibility, and determination to navigate any challenges are exactly what we strive for. Your recommendation means a lot to us, and we’ll be sure to pass on your gratitude to Dee. Thank you for sharing your experience!
★★★★★ 5/5
TrustpilotParris did a great job arranging…
Parris did a great job arranging firedoor certifications for me. Thank you
R · 15 September 2026
Agent replied · 23 September 2026
Thank you for your 5 star review, we will ensure Parris is aware.
★★★★★ 5/5
GoogleWe're currently in a property with Brand Vaughn and are continuing to let another property from them next year. They've made the process really simple and our day of viewings with Maisy was great - she was such a help, and super informative! In our current property, any issues we've had are always quickly resolved. Highly recommend!
Emily · 24 August 2023
Agent replied · 23 August 2024
Thanks so much for your review Emily.
★★★★★ 5/5
TrustpilotExcellent service from Joshua at Brand Vaughan
Joshua was the person that we dealt with mostly to secure our new home through Brand Vaughan. He was very responsive and always willing to help answer questions, find out information and have a chat when needed. The whole process was super efficient: every step is automated and thoroughly explained and you are always aware of what is expected and what happens next. Very professional, trustworthy and will definitely recommend.
Yolandi · 23 April 2022
Agent replied · 15 June 2024
Thank you, we will pass your review on to Joshua.
★★★★★ 5/5
TrustpilotFriendly, professional and helpful
Brand Vaughan were really professional and helpful! Connor was a great help and kept looking for places for us when our first application wasn't successful, and Lucy showed our friends around since we couldn't make the viewing and was really accommodating and gave us some invaluable tips.
Katie · 19 March 2024
Agent replied · 15 June 2024
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
★★★★★ 5/5
TrustpilotLucy has been absolutely amazing
Lucy has been absolutely amazing, she answered and explained all questions I had. She made the process very easy & I am extremely happy that I got in touch with Brand Vaughan as I am now moving to Brighton from London. Thank you to Lucy and the entire team…
Raphael · 6 February 2024
Agent replied · 15 June 2024
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
★★★★★ 5/5
TrustpilotGenuinely hardworking Agents and great service
We were really happy with the service we received from Mishon McKay. Josh and Alex were really professional, friendly and were always really attentive and fast to reply to ours and our solicitors requests. They sold our house quickly through going the extra mile, contacting potential clients before the house was on the market! More importantly they made the whole process really stress free by their warm and genuinely supportive and trustworthy advice! I will definitely be recommending them in future and would not hesitate to use them next time.. although hopefully that’s not for a while.. they found us our dream home! Thanks to all the team ..
Zoe · 17 February 2020
Agent replied · 15 June 2024
Thank you for the positive feedback.
★★★★★ 5/5
TrustpilotSue was always very friendly and tried…
Sue was always very friendly and tried to get answers to any questions I had as quickly as possible. I was buying a property from them. Thanks Sue for all your help.
Kerrie · 26 November 2024
Agent replied · 25 December 2024
Thank you for your kind feedback! We’re delighted to hear that Sue was friendly and attentive, ensuring your questions were answered promptly during your property purchase. Your kind words mean a lot, and we’ll be sure to pass on your thanks to Sue. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotAsk for Dee!
Thank you Felix, for bumping into us in Kemptown after four years and still remembering us! That got the ball rolling on our sale. But we're especially grateful to Dee. I don't think our sale would have completed without her. She worked so hard for us that I feel guilty! We had loads of things to deal with but she went above and beyond anyone's expectations to keep our sale alive. On top of that, she's hilarious and was a joy to deal with! Thank you, thank you, thank you!
Paddy · 16 February 2024
★★★★★ 5/5
TrustpilotI went through a horrible living…
I went through a horrible living situation and was struggling quite a bit, but Chloe was amazing and helped me through the whole process! I would have not been able to get through it without her, she was always available when I had any questions or needed support. :)
Kristiana · 23 January 2024
Agent replied · 15 June 2024
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear about your positive experience with our services. It's our pleasure to assist you in finding your dream home.
★★★★★ 5/5
TrustpilotDee is professional yet kind
Dee is professional yet kind. She took the time to understand us as sellers and was equally as supportive to our buyer. I’d highly recommend her for selling or buying a home.
Rhian · 20 November 2024
Agent replied · 25 December 2024
Thank you for your lovely feedback! It’s wonderful to hear that Dee provided such a professional yet kind service, taking the time to understand your needs as sellers while also supporting your buyer. We truly appreciate your recommendation and are delighted you had such a positive experience with her.
★★★★★ 5/5
TrustpilotGood communication, Eager to assist
Good communication, friendly and understanding staff.. Jorgia was exceptional...
Anthony · 1 June 2026
★★★★★ 5/5
TrustpilotThank you!
Madelaine and her team at Brand Vaughan have been excellent in sourcing new tenants for our property. I would highly recommend them as they have been professional, thorough, efficient and supportive from the very start. Thank you Madelaine, Joshua, Lucy and all the team for your help!
Nicholas · 15 February 2024
Agent replied · 15 June 2024
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
★★★★★ 2/5
GoogleDon't bother looking for a flat with these people, cos they won't let you know whether your application has been successful or not.
Mikes · 11 June 2026
Agent replied · 11 October 2026
Thank you for contacting Charters. To be able to understand this issue further, please contact marketing@chartersestateagents.co.uk so we can gather more information and investigate this. Alternatively, if this isn’t a genuine review, we ask kindly that you remove this.
★★★★★ 5/5
GoogleWill Steward has helped me greatly with securing a let, would definitely recommend him
Riley · 11 August 2026
Agent replied · 11 October 2026
We appreciate you taking the time to review our service, thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
