Trusted Agent profile · Hove
★★★★★
1,580 reviews across 2 platforms
117-118 Western Road, Hove, BN3 1DB
Brand Vaughan New Homes's office in Hove, at 117-118 Western Road, is rated 4.3 out of 5 across 1,580 reviews on two platforms, including 483 Google reviews rated 4.0.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
GoogleVery happy with the support we received from Parris! She has been extremely responsive and done an amazing job resolving any issues we had moving into our new rental property.
We're happy to hear that you had a great experience with Parris! Thank you for your positive feedback and taking the time to write this review and look forward to assisting you again in the future.
2/5
GoogleI rarely leave negative reviews but I feel compelled to write this. Our experience with B&V has been nothing short of an extreme disappointment. It all seemed great until we signed a contract - from then on service levels dropped to almost zero and communication with us was appalling. We wasted valuable time and money with this estate agent and I regret choosing them as our agency. We have since moved on and the experience has been like chalk vs cheese. Don’t be fooled by their grandiose claims about how good they are.
Thank you for sharing your experience, and I am truly sorry to hear about your disappointment. It’s disheartening to know that our service did not meet your expectations after signing the contract, and I apologise for any frustration and inconvenience this caused. We would appreciate the chance to discuss your experience in more detail to understand where we went wrong and how we can improve. Please reach out to us at ReviewsBV@brandvaughan.co.uk.
1/5
TrustpilotUnprofessional and unresponsive
Terrible! My son has been chasing for a meter reading for 4 months and still no response. No answerphone either. I’d avoid!
Thank you sincerely for taking the time to speak with Jessica and for sharing your feedback we know your time is valuable, especially managing commitments across different time zones. We want to be clear; we do not take your concerns lightly. The issues you have raised fall well below the standard of service you were promised and deserve. We are truly sorry for the stress and inconvenience this has caused you. Your feedback is invaluable to us. It is only through honest accounts like yours that we are able to identify where we have fallen short and take the necessary steps to put things right. We are committed to rebuilding your trust, and we look forward to working with you to restore the relationship on the terms you rightly expect and have received previously with us. Jessica and the team will continue to be your point of contact, and we are determined to ensure your experience moving forward reflects the fully managed, hassle free service you originally chose us for.
5/5
TrustpilotAbsolutely brilliant! xxxx
Absolutely brilliant!I was so desperate to find a place and in such a short amount of time but I felt relieved knowing I'd get the right place with this agency from family that have used them before.Everything was explained in great detail for me to understand fully, very friendly team and looking forward to my new home finally! xxxx
Thank you so much for your feedback Saskia. Best wishes for life in your new home.
5/5
Trustpilot5 stars
Could not fault them at all! Lucy was so friendly and approachable, as were the rest of the staff. Helped us find, view & secure our dream flat in 2 days. We are so grateful for their hard work & will continue to recommend them!
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.
5/5
GoogleDylan provided excellent service during my tenancy. Communication was clear and timely, and all concerns were handled efficiently. He made the rental process straightforward and pleasant from start to finish.
We're happy to hear that you had a great experience with Dylan! Thank you for your positive feedback and taking the time to write this review and look forward to assisting you again in the future.
1/5
TrustpilotBrand Vaughen Student lettings are an…
Brand Vaughen Student lettings are an awful company to deal with, from the day one when the girls moved in they had problems such as no heating and no Wi-Fi emails sent and calls made but it took weeks to get sorted. Within a few weeks damp started to appear in one bedroom and water started to leak through the ceiling of another bedroom to the point they had a bucket catching the water on the bedroom floor. Maintenance calls were logged via the website, email sent and phones calls made but no one replied or turned up for weeks then when a contractor turned up they said they couldn’t do it and it was again a number of weeks until a temporary repair was done. By this time the bedrooms were both very damp with mould appearing on the walls and Brand Vaughen would not arrange for this to be cleaned or painted. Then after the girls moved out last term they were charged £700 for deep cleaning and painting of damp walls despite telling Brand Vaughen numerous times it needed to be cleaned and painted due to the leaks in the property. Also when the rent was sent short by mistake for a few hundred pounds all 4 parents that were guarantors when emailed with in 2hours of the mistake pity they couldn’t respond this quick to faults and issues being reported. Brand Vaughen Student lettings just want to take the money and do as little as possible to help these youngsters being away from home. STAY AWAY
Thank you for your feedback. We understand your concerns, and it’s unfortunate that the tenancy experienced these issues. However, we want to clarify that the charges were agreed upon with the tenants via Reposit, including the full cleaning fee, as the property was not professionally cleaned at the end of the tenancy. The maintenance matters were also settled in line with what was originally offered. As we weren’t managing the property during the tenancy itself, we handled the end-of-tenancy charges fairly and in agreement with the tenants, avoiding any formal dispute.
5/5
TrustpilotMia was very informative during the…
Mia was very informative during the viewing making sure all questions were answered and explained all the benefits of the property to ensure I knew everything about the property.
Thank you for your kind feedback! We're thrilled to hear that Mia was able to provide such informative and thorough support during your viewing. It's great to know she took the time to answer all your questions and highlight the key benefits of the property. We appreciate you sharing your experience and are glad we could assist you!
4/5
TrustpilotDaisy from the Worthing branch is very…
Daisy from the Worthing branch is very helpful whenever I speak or email. Always passing on my communications to the relevant tenants
Thanks for the review, it is much appreciated.
5/5
TrustpilotMassive thank you!
Massive thank you to Felix in the Kemptown office who sold our property. The experience was completely hassle-free on our side and he went above and beyond to ensure that both parties were happy with the sale. We were very fond of our home and all of its quirks which he got across to the buyer - this meant a lot to us. Would definitely recommend to others.
Hi JohnGreat to hear that Felix conveyed your feelings about your home to your buyers, as you say I'm sure that played a part in securing things. Good also to know that the experience was hassle free, we strive to achieve that but it doesn't always work! Thanks againSteve NeocleousMishon Mackay
5/5
GoogleCan’t fault them. Moving is stressful so it wasn’t without a couple of issues but I’m writing this review from my stunning dream home, so thankyou Brand Vaughan for helping me get here!
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your new home and that we could assist you during the moving process. If you have any further needs or questions, please don’t hesitate to reach out. Wishing you all the best in your stunning new home!
5/5
TrustpilotWe recently worked with Chris Thew at …
We recently worked with Chris Thew at Seven Dials and found it a pleasure dealing with him. He was always prompt in updating us and made sure all lines of communications were open, especially at critical stages of the negotiations. His experience was reflected in the professional approach he always adopted and is complimented by an easy-going and calm demeanour that really helps during what can be a sometimes stressful and emotive process. We would definitely recommend Chris and his team.
Hi Mandy, thank you so much for your lovely review of our Brighton team in particular Chris Thew. We really do appreciate how important communication is to make sure the transaction progresses swiftly and smoothly. Thank you so much for choosing us. Be sure to take advantage of our 'refer a friend' scheme should you recommend us to anyone.
5/5
TrustpilotI would highly recommend mishon mackay …
I would highly recommend mishon mackay to anyone looking to sell their property. I have worked with the seven dials and the Rottingdean branches both in relation to selling property and renting one out. I have been simply amazed at the Agents positive attitudes, determination and knowledge of their market across every aspect the business. Chris Thew at seven dials has most recently helped me all a central Brighton flat. Not only did he secure a good price for the property, he worked tirelessly to get the sale home. Nothing was too much trouble. If he said something was going to be done, I could be rest assured that it would be. Although I mainly dealt with Chris, if he wasn't in the office and I had a question, they I was confident that another member of the team would be able to help me and have knowledge of the situation and I think that this is what sets mishon mackay apart from other estate agents is the people. Yes it's a business, but everyone who works there truly does their best to deliver the best possible service and it really is evident that this is a company ethos. I wont be using any other estate agent again and I would urge anyone reading this to do the same!
Thank you Vanessa, we are so happy that you have sold the apartment now and you can start to settle with the new baby. Do come and see us in our Rottingdean office for a cup of tea and a catch up when you're ready to think about the move again.
5/5
TrustpilotEstate agents have a bad name but I …
Estate agents have a bad name but I really feel we got excellent service from the team, especially Alexandra and Danny when we sold our house. 2 of our buyers had issues with their own properties and had to pull out and each time the house was back under offer within less than a week. The last chain we really had to push through so we didn't lose the dream house we wanted to but buy and Danny did a great job of keeping it moving as quickly as possible. Definitely recommended!
Thank you for the kind review of teh team at our Kemp Town Office, we love it when we hear we have helped a client's dreams come true, its what its all about for us. Congratulations on the move and don't forget to let us know if you recommend us to take advantage of our refer a friend scheme.
3/5
TrustpilotGreat branch manager.
First, the good: They got many viewings booked and valued the property at the right pirce.Sadly, the buyer presented themselves as a cash buyer, this wasn't the case. I felt this should have been checked more carefully. This was supposed to be a quick sale, and I felt that this wasn't managed very well. There were also errors on the memo of sale which took two attempts to correct, which was a bit unnerving. Back to the good - once the branch manager took over, the service was excellent. He worked so hard and kept me totally informed. Sam is a total star! He went above and beyond to get the sale completed.
Hi Jenny, thank you for your review and we are sorry to hear that you had some concerns over the management of some problems that arose during your sale. We do have company policy to check all buyers cash funds, and we ask all buyers to prove they can fund the purchase with cash if they suggest to us that they intend to do this. To do this we check a bank statement or speak with their solicitors to ensure they are able to proceed on the basis of buying cash. Unfortunately it is the buyer's legal right and prerogative to change how they wish to purchase right up to exchange and we have no way of preventing this. We very much appreciate how frustrating and stressful the whole process can be and any added complications such as change of funding can only serve to further complicate the matter. I am pleased to hear that you felt that Sam supported you and communicated well to ensure the sale kept on track. We wish you all the very best for the future.
5/5
TrustpilotExcellent Service by BV Holidays
I'm extremely pleased with the service I received from BV Holidays By Brand Vaughan, Brighton marina. Connor Fennel was outstanding-professional, responsive, and incredibly helpful. They made the entire process smooth and stress-free. Highly recommended!
Great to hear this! Thank you, we appreciate your feedback.
5/5
TrustpilotBrittany Kemp
Brittany Kemp was professional, personable and knowledgeable throughout our whole buying experience, which as first time buyers was pretty stressful at times! Her communication skills were amazing and she would check in with us at pivotal times to make sure that we were happy with the way things were progressing. She was a fundamental part of the lovely "dream team" who helped us to secure the most beautiful home, which we plan to spend the rest of our lives in! Thank you, Brittany, you've been a true gem!
Thank you Beth for taking the time to write such a lovely review of the service you received from Brittany and the rest of the Kemp Town team. We know how important it is that you are kept informed and we are delighted that you felt supported throughout the process. We wish you every happiness in your new dream home and please pop in for a cup of tea and to say hi if your passing the office.
5/5
TrustpilotWe had a particularly difficult time but…Mishon were our saviours!
We had a particularly difficult time selling our house and in the end after a bad experience with one agent and a buyer pulling out with our second agent, we then decided to go with Mishon in Preston Park. Mishon in Hove, were the agents for a flat we had put an offer on, so to try and save the chain from breaking, we thought they would be the best choice for becoming our agents. It wasn't long before they found us a buyer. Sam and especially Amina, worked tirelessly to negotiate with the new buyer and save the chain. Matthew Pahlavan and Sarah of Hove were also great and supportive throughout the whole long drawn out process. We're now in our little home and very happy and this was made possible by all the team at Mishon.
Thank you Carey & Ed, it's not often Estate Agents get labelled as saviours! It really can be disheartening when you have had a bad experience so we are delighted we were able to turn the experience around for you, and get the job done. We will pass on your thanks to Sam & Amina at Preston Park, as well as the team in Hove. We are delighted to hear you have settled into your new home and that we were able to help you.
1/5
TrustpilotWe had a pretty bad experience in the…
We had a pretty bad experience in the two years we were renting with brand vaughan. Maintenance issues took months to be resolved, if they were resolved at all. In the end we had to go straight to our landlord to sort problems. On occasions, agents would enter the property to show people around without providing any notice, which caused unnecessary worry in us, thinking people could be entering our property without us knowing. When it came to the end of our tenancy, we were overcharged for cleaning fees and other aspects, despite being provided with reciepts for actual costs. I wouldn't go with Brand Vaughan again.
Thank you for your feedback, and we’re sorry to hear about your experience. The charges related to cleaning and other issues were based on the condition in which the property was left, with invoices provided as part of the deposit claim. We appreciate your understanding and hope the adjudication process helps resolve the situation fairly.
1/5
GoogleSo disappointed. I’m a current tenant of Brand Vaughan and I can’t seem to speak to anyone! I reported maintenance repair issues in July via their online fixflo system (their new way of doing things) and I haven’t heard ANYTHING since. I’ve emailed twice, haven’t got any response, I’ve called and nobody answers. I’m hoping someone sees this and contacts me ASAP because the service they offer is awful and they have like 4 locations!! I don’t even know who’s in charge of my property. Do not recommend and I will be feeding back to our landlord personally.
Thank you for taking the time to share your experience. We are genuinely sorry to hear about the issues you’ve encountered with our maintenance service and communication. We apologise for the frustration this has caused. To assist you more effectively, please send your details and additional information about the issue you’re facing to ReviewsBV@brandvaughan.co.uk. This will help us investigate the situation and ensure that the appropriate person gets in touch with you to resolve the matter.
5/5
TrustpilotExcellent Service
Fantastic Service from Lettings Team!
Thank you for leaving this review, it is much appreciated.
1/5
TrustpilotAbsolutely awful
Absolutely awful. Rented a student property with them last year and they completed ignored most of our maintenance complaints and it was absolutely impossible to get in contact with them. Our 'assigned' property manager Darcy Lake seemed to be on perpetual lunch break, and we had to phone their main office in order to actually speak to someone. When moving out of this property, they failed to release out deposit to us for over two weeks after our landlord instructed them to do so, and we had to get in contact with them many times to even convince them that this was in fact their responsibility. Despite this being a fault on their part, we received a very snarky email from Chloe Stringer, essentially telling us to leave them alone. Eventually, they ended up sending our deposit money to our old landlord, without telling him that the payment was supposed to be transferred to us. Our landlord was appalled with the service they provided him, and went as far as to tell us to contact him directly regarding maintenance issues as they just did not relay any information. Do not rent with them.
Thank you for sharing your experience, and we sincerely apologies for the difficulties you faced during your tenancy. Unfortunately, we can't find any details about it. We encourage you to have the relevant parties contact us directly at propertymanagement@michaeljones.co.uk with more information. This will allow us to investigate the issues you raised and ensure they are addressed appropriately. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention.
5/5
TrustpilotFriendly and pleasant people to work with
BrandVaughan was a pleasure to deal with especially Abi Mallet who got back to me knowing that I was interested in a property close to the hospital for work - she was extremely pleasant and really helped me out despite my circumstances. thanks a bunch Abi and I refer BrandVaughan to anyone who'd like to find a place to stay in Brighton. :)
Great to hear, thank you Shivani.
1/5
TrustpilotOne star is really too much
One star is really too much! My daughter and her friends moved into a student house in Colbourne Avenue in Brighton yesterday and my first thought was that this was a very unloved house. Some of the many examples found were the - quite worrying - broken wooden fixtures on the outside of the front door- to the traces of black mould in the lining of the fridge door, broken wooden floor in the bathroom , a cracked flaking cupboard and a ladder bizarrely attached to the downpipe outside the back door. Lots of the things found with a little attention and thought to comfort and safety could be easily fixed. I felt compelled to write as the photos of your lovely student houses on your website bear no resemblance to this house. I really hope you will take the time to amend these issues - yes I know via the portal (!) - and help turn this house into a home for this year's students and future ones. Please also note on viewing there are 2 sofas and the girls are hoping you may be able to put another one in. Let’s keep houses looking inviting and clean and respect the tenants.
Thank you for bringing this to our attention. We are truly sorry to hear about the condition of the property and understand how disappointing and concerning this must be for your daughter and her friends. This is certainly not the standard we aim to provide, and we take your feedback seriously.As we cannot see all details from this review, please send us more information and photos via our email ReviewsBV@brandvaughan.co.uk so we can investigate these issues promptly and work to resolve them.
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