Every review we hold for the Hove office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPoor work and quality from them
Poor work and quality from them, asked for a full deposit yet stated that the tip the last tenant that I was taking over from and that it was my responsibility to clean the space and then get keys from the last tenant or pay to have new keys made. Useless, it’s the lettings agents responsibility to ensure that they hand me the keys and that they are cleaning up the space instead of me doing their job trying to track and chase down the previous tenant. What is the point of the deposit if they aren’t capable of fulfilling basic obligations to new tenants.
Zak · 9 August 2024
Agent replied · 24 August 2024
Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced with the condition of the property and the handling of the deposit. It’s important to clarify that we adhere strictly to the guidelines of the Tenancy Deposit Scheme (TDS). We aim to ensure that deposit deductions are reasonable and justified based on the condition of the property.Please reach out to us directly at 01903 215631. We hope to have the opportunity to address your concerns and put things right.
★★★★★ 5/5
TrustpilotSue Vila was fantastic
Sue Vila was fantastic, patient, helpful with our recent sale. She went above and beyond so many times. Thank you Sue for all your help.
Nicki · 20 November 2024
Agent replied · 25 December 2024
Thank you for your lovely feedback! We're thrilled to hear that Sue provided such fantastic support during your sale. Her patience, dedication, and willingness to go above and beyond truly make a difference. We’ll be sure to pass on your kind words to Sue, thank you for taking the time to share your experience!
★★★★★ 1/5
GoogleDo not rent with this company! They will just sit on your deposit when you move out!
My partner has been waiting for over a month for them to decide on the amount of the deduction, and the amount they are trying to take is ridiculous. Their inventory check is inconsistent and unfair.
The check-in inventory only had distant photos, with no detailed pictures of critical areas like the inside of the fridge, the garage, or the entrance door. However, the check-out inventory was extremely detailed, clearly aimed at justifying unreasonable deductions.
For instance, they are deducting money for a house number door sticker, claiming it caused damage to the door. This sticker was always there and did not cause any damage.
I don't want this review to be too long, so I won't go into all the details, but they are claiming almost half of the deposit. I have never experienced, nor heard of, anyone having to wait this long for the process to be completed, especially with such unfair treatment.
Avoid this agency if you value your deposit and a fair rental process.
Alexandra · 24 July 2024
Agent replied · 11 November 2024
Thank you for sharing your concerns, and I’m truly sorry to hear about your frustrating experience.
It’s important to clarify that we adhere strictly to the guidelines of the Tenancy Deposit Scheme (TDS). We’re unable to access specific details through this platform. Please contact us directly at 01273 221 101 so we can address the issues you’ve raised, review the situation thoroughly, and work towards a fair resolution. Your feedback is important to us, and we appreciate the opportunity to resolve this matter.
★★★★★ 5/5
TrustpilotGood experience
The sale of my flat had its ups and downs, but Dee was fantastic throughout - calm, very very good at negotiating, and easy to contact.
Matthew · 25 October 2024
Agent replied · 25 December 2024
Thank you for your positive feedback! We’re thrilled to hear that Dee provided you with fantastic support.
★★★★★ 1/5
TrustpilotDo not rent with this company
Do not rent with this company! They will just sit on your deposit when you move out!My partner has been waiting for over a month for them to decide on the amount of the deduction, and the amount they are trying to take is ridiculous. Their inventory check is inconsistent and unfair.The check-in inventory only had vague, distant photos, with no detailed pictures of critical areas like the inside of the fridge, the garage, or the entrance door. However, the check-out inventory was extremely detailed, clearly aimed at justifying unreasonable deductions.For instance, they are deducting money for a house number door sticker, claiming it caused damage to the door. This sticker was always there and did not cause any damage.I don't want this review to be too long, so I won't go into all the details, but they are claiming almost half of the deposit. I have never experienced, nor heard of, anyone having to wait this long for the process to be completed, especially with such unfair treatment.Avoid this agency if you value your deposit and a fair rental process.CHECK GOOGLE REVIEWS! Everyone had the same problem with them.
Alexandra · 16 July 2024
Agent replied · 24 August 2024
We're deeply sorry for the difficulties you've faced. Your feedback is crucial to us, and we're committed to addressing these issues promptly. Please reach out to us directly on 01903215631. We hope to have the opportunity to put things right.
★★★★★ 5/5
TrustpilotI love working with BV
I love working with BV. I've used them for lettings for years. They sold my flat on the first set of viewings, and George and Darren were amazing throughout the sale to get it closed.
Cath · 15 May 2024
Agent replied · 15 June 2024
We appreciate your feedback and are glad we could assist you. Feel free to reach out if you require further assistance.
★★★★★ 5/5
GoogleSpoke to Ollie regarding a property I was interested in viewing. I had a couple of questions and he answered every single one of them perfectly. He was very professional and informative. Thank you for a wonderful service! Definitely recommend speaking with him.
Morgan · 27 November 2023
Agent replied · 23 August 2024
We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Brand Vaughan.
★★★★★ 5/5
TrustpilotNothing was too much trouble for Jack…
Nothing was too much trouble for Jack at the Fareham Branch. He definitely knew what he was talking about and suggested the best solution to my query. 5* service
Hannah · 12 October 2026
★★★★★ 4/5
TrustpilotProfessional, knowledgeable, calm.
For one reason and another, I had a somewhat tricky sale/purchase to complete. It took some real professionalism, resolve and tenaciousness to get it all over the line, but the team at BV totally came through. When my nerves and calm failed me, I really appreciated them keeping things on track. Dee, in particular, is someone who will go to the nth degree to make sure she achieves the desired outcome!
Clare · 21 November 2024
Agent replied · 25 December 2024
Thank you for your thoughtful feedback! We’re delighted to hear that the team at BV was able to guide you through what sounds like a challenging sale and purchase. It’s wonderful to know that their professionalism and tenacity kept everything on track, even during stressful moments. A special thank you for recognizing Dee’s incredible dedication.
★★★★★ 1/5
GoogleMake sure to challenge them on the deposit return. Tell them you will use the Tenancy Deposit Scheme and don’t be afraid to use it if you believe you are right.
They wanted to charge £455 from my deposit even though I left the property in much better condition than when I moved in. The agent made several false claims, but eventually settled for a £75 charge.
I hope this review helps you get your deposit back and makes these agents understand that tenants’ deposits are only for covering damages, not for them to keep.
Mahdi · 24 June 2024
Agent replied · 23 August 2024
Dear Mahdi,
Thank you for your review. We appreciate your feedback and understand your frustration with the deposit deduction process. It's important to clarify that we adhere strictly to the guidelines of the Tenancy Deposit Scheme (TDS).
Regarding your case, while initial claims were made for a higher deduction, we worked towards a resolution that both parties agreed upon, resulting in a £75 charge. If there are any discrepancies or disagreements, tenants and landlords have the option to utilize the TDS arbitration process for a fair assessment.
We aim to ensure that deposit deductions are reasonable and justified based on the condition of the property. Your feedback helps us uphold these standards and ensure transparency in our dealings with tenants. Thank you for bringing this to our attention.
Kind regards,
Brand Vaughan
★★★★★ 5/5
GoogleGeorge and team gave great advice and were very helpful selling our flat in Hove recently. We live in Sydney so it was wonderful to have someone we trusted to keep us posted with regular emails, viewing appointments and phone calls. I would recommend them.
Jude · 27 March 2025
★★★★★ 1/5
TrustpilotChallenge to get back deposit
Make sure to challenge them on the deposit return. Tell them you will use the Tenancy Deposit Scheme and don’t be afraid to use it if you believe you are right.They wanted to charge £455 from my deposit even though I left the property in much better condition than when I moved in. The agent made several false claims, but eventually settled for a £75 charge. I hope this review helps you get your deposit back and makes these agents understand that tenants’ deposits are only for covering damages, not for them to keep.
Mahdi · 13 June 2024
Agent replied · 24 August 2024
Dear Mahdi,Thank you for your review. We appreciate your feedback and understand your frustration with the deposit deduction process. It's important to clarify that we adhere strictly to the guidelines of the Tenancy Deposit Scheme (TDS).Regarding your case, while initial claims were made for a higher deduction, we worked towards a resolution that both parties agreed upon, resulting in a £75 charge. If there are any discrepancies or disagreements, tenants and landlords have the option to utilize the TDS arbitration process for a fair assessment.We aim to ensure that deposit deductions are reasonable and justified based on the condition of the property. Your feedback helps us uphold these standards and ensure transparency in our dealings with tenants. Thank you for bringing this to our attention.Kind regards,Brand Vaughan
★★★★★ 5/5
GoogleI was going through a really tough living situation and Chloe was a star throughout! She helped me with any issues I had and answered all my calls which were practically daily! Really thankful for all her support :)
Kristiana · 26 January 2024
Agent replied · 23 August 2024
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
★★★★★ 5/5
GoogleI had the pleasure of working with Michelle Butler from Brand Vaughan to retrieve my old contracts. Her dedication and efficiency were truly commendable. Michelle went above and beyond to ensure a smooth process! Thank you!
Elena · 26 March 2024
Agent replied · 23 August 2024
We appreciate your feedback and are glad we could assist you. Feel free to reach out if you require further assistance.
★★★★★ 5/5
TrustpilotThe experience that I had was good, good luck.
The experience that I had with company in general was good, however, Joshua was very supportive, helpful, and was managed to provide different types of solutions. Nevertheless, the Goodlaord company was slow, and they did not provide all the required details at the same time, which caused extra and unnecessary delays.
Omar · 13 March 2023
Agent replied · 15 June 2024
Thank you for your review Omar.
★★★★★ 5/5
TrustpilotThank you Glenn & team!
I'm a first-time buyer and recently exchanged on my flat in Brighton with thanks to Glenn Erdman and his team. Throughout the process, Glenn was proactive in keeping things moving in the right direction and keeping me updated.I honestly couldn't ask for more from an estate agent, especially with it being my first property purchase. I would recommend them in a heartbeat!
Tania · 22 November 2021
Agent replied · 25 December 2024
Hi TaniaIt's great to hear that as a First Time Buyer you felt that you were kept in the loop through the transaction. Really good to see that Glenn and the team dealt with things as you would have expected, if not better than expected.Thanks for posting such a great review.Kind regardsSteve Neocleous
★★★★★ 5/5
TrustpilotThe crop of staff is fantastic
The crop of staff is fantastic, the division of Labour is superb. Responsive, speedy to all complaints. Thanks to Joshua, our first contact, who salvaged my family from homeless. Thanks to Lizzie who always listens to my complaints. I can’t thank the team enough. Soar high Brand Vaughan
Adeolu · 8 June 2023
Agent replied · 15 June 2024
This is fantastic to hear, thank you so much for your feedback Adeolu. We are so pleased to hear we could help you and your family find a home.
★★★★★ 5/5
TrustpilotA Stress Free Sale
We would highly recommend George Wayne and all his team at Seven Dials Brighton. The whole team have been incredibly helpful throughout what can be a stressful process. Like every house sale there have been a few moments! However George was always there with sound advice. A special mention must also go to Samim Nabizada who kept us informed every step of the way. Us
B · 21 April 2021
Agent replied · 25 December 2024
Thanks so much for taking the time to comment so positively on the experience and service you have had recently from George and his team. As you say most house sales have a few "moments" but it sounds as though George and Samim kept the communication going throughout. Thanks againSteve
★★★★★ 5/5
TrustpilotDee is an absolute star!
Dee is absolutely brilliant, I can’t recommend her enough. Right from the start Dee was friendly and knowledgeable, and really helped us through the buying experience. We then encountered lots of issues with the purchase and Dee was invaluable - she went above and beyond to ensure we could get our dream purchase. Without her hard work and diligence it would never have happened. She was also a really lovely person to work with and super proactive. Thank you so much Dee!
Nicola · 5 June 2023
★★★★★ 5/5
GoogleI had such a lovely experience with Darcey, positive and very friendly! Easy to talk too and answered everything I asked. Overall a great person!
Megan · 16 March 2026
Agent replied · 16 April 2026
We're happy to hear that you had a great experience with Darcey! Thank you for your positive feedback and taking the time to write this review and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotSue was very efficient and helpful in…
Sue was very efficient and helpful in managing our property purchase. She communicated with us promptly and we would highly recommend.
Charlie · 25 November 2024
Agent replied · 25 December 2024
Thank you for your kind feedback! We’re delighted to hear that Sue provided such efficient and helpful service during your property purchase. Her prompt communication and dedication truly make a difference. We greatly appreciate your recommendation and wish you all the best in your new home!
★★★★★ 1/5
GoogleThis is the worse service I have ever received over the years I have been renting in the UK, the team nor the staff in charge of the property we are renting were not present nor have ideas on the state of the flat, the bedroom is full of damp on the walls and smelling, we were told it been fix and we got the keys yesterday with nothing done on that, I called also sent an email to the team with no response from the staff Michael who has been in contact with us.
The toilet basin is linking, the toilet pipe is not properly covered, broken tiles in the bathroom, the rugs/carpet is so untidy, dirty and rough from either over used and not properly cleaned or the carpet needs to be changed.
Fridge freezer is old and unkept, broken washing machine to say the least.
We are really disappointed and unhappy as this doesn't worth the stress and the rentals we, and I don't see my family leaving here as a desired home. It's really sad
Jumoke · 26 May 2024
Agent replied · 22 November 2024
Dear Jumoke Ajayi,
Thank you for your feedback.
We completely understand your frustrations and are committed to addressing them promptly. We have instructed our contractors to resolve the issues and they will be in contact with you within the next 24-48 hours to arrange a suitable time for the work to be completed.
We are working proactively to ensure that your home meets your expectations and we will keep you updated on the progress. Please don't hesitate to reach out if you have any further concerns.
Kind regards,
Brand Vaughan
★★★★★ 1/5
GoogleThis is the worse service I have ever received over the years I have been renting in the UK, the team nor the staff in charge of the property we are renting were not present nor have ideas on the state of the flat, the bedroom is full of damp on the walls and smelling, we were told it been fix and we got the keys yesterday with nothing done on that, I called also sent an email to the team with no response from the staff Michael who has been in contact with us.
The toilet basin is linking, the toilet pipe is not properly covered, broken tiles in the bathroom, the rugs/carpet is so untidy, dirty and rough from either over used and not properly cleaned or the carpet needs to be changed.
Fridge freezer is old and unkept, broken washing machine to say the least.
We are really disappointed and unhappy as this doesn't worth the stress and the rentals we, and I don't see my family leaving here as a desired home. It's really sad
Jumoke · 25 May 2024
Agent replied · 23 August 2024
Dear Jumoke Ajayi,
Thank you for your feedback.
We completely understand your frustrations and are committed to addressing them promptly. We have instructed our contractors to resolve the issues and they will be in contact with you within the next 24-48 hours to arrange a suitable time for the work to be completed.
We are working proactively to ensure that your home meets your expectations and we will keep you updated on the progress. Please don't hesitate to reach out if you have any further concerns.
Kind regards,
Brand Vaughan
★★★★★ 5/5
Trustpilot10/10 Service
Micheal B has been so helpful throughout the whole process, can’t thank him enough for being so friendly and making this process so stress free. He is always happy to help and advise through emails as/when I need. Thank you Micheal!
Laura · 13 November 2023
Agent replied · 15 June 2024
Thank you so much for your review Laura. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
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