Brand Vaughan New Homes Hove reviews

★★★★★ 5/5

Trustpilot

Sue was very efficient and helpful in…

Sue was very efficient and helpful in managing our property purchase. She communicated with us promptly and we would highly recommend.

Charlie · 25 November 2024

★★★★★ 1/5

Google

This is the worse service I have ever received over the years I have been renting in the UK, the team nor the staff in charge of the property we are renting were not present nor have ideas on the state of the flat, the bedroom is full of damp on the walls and smelling, we were told it been fix and we got the keys yesterday with nothing done on that, I called also sent an email to the team with no response from the staff Michael who has been in contact with us. The toilet basin is linking, the toilet pipe is not properly covered, broken tiles in the bathroom, the rugs/carpet is so untidy, dirty and rough from either over used and not properly cleaned or the carpet needs to be changed. Fridge freezer is old and unkept, broken washing machine to say the least. We are really disappointed and unhappy as this doesn't worth the stress and the rentals we, and I don't see my family leaving here as a desired home. It's really sad

Jumoke · 26 May 2024

★★★★★ 1/5

Google

This is the worse service I have ever received over the years I have been renting in the UK, the team nor the staff in charge of the property we are renting were not present nor have ideas on the state of the flat, the bedroom is full of damp on the walls and smelling, we were told it been fix and we got the keys yesterday with nothing done on that, I called also sent an email to the team with no response from the staff Michael who has been in contact with us. The toilet basin is linking, the toilet pipe is not properly covered, broken tiles in the bathroom, the rugs/carpet is so untidy, dirty and rough from either over used and not properly cleaned or the carpet needs to be changed. Fridge freezer is old and unkept, broken washing machine to say the least. We are really disappointed and unhappy as this doesn't worth the stress and the rentals we, and I don't see my family leaving here as a desired home. It's really sad

Jumoke · 25 May 2024

★★★★★ 5/5

Trustpilot

10/10 Service

Micheal B has been so helpful throughout the whole process, can’t thank him enough for being so friendly and making this process so stress free. He is always happy to help and advise through emails as/when I need. Thank you Micheal!

Laura · 13 November 2023

★★★★★ 5/5

Trustpilot

I had a great time with Lucy

I had a great time with Lucy. Her warmly reception was very nice, and she took her time to show me all the rooms available. Also made sure I got what I wanted.

Nancy · 29 April 2024

★★★★★ 1/5

Google

Do not Trust Brand Vaughan.As letting agents they are renting out properties, especially to students, that are not fit to be rented. My son is renting a property from BV where the boiler has broken and suffered a flood. They take your rent and not follow up with repairs. Let's hope the government bring in a rent reform bill so BV can be fined. Poor customer service and exploiting the rental sector,especially students.

David · 12 September 2024

★★★★★ 5/5

Trustpilot

It was such a kind and friendly…

It was such a kind and friendly welcome! Thanks to Connor Fennell for all his help and fast processing as needed! We are extremely satisfied with the service.

TUGCE · 10 July 2024

★★★★★ 2/5

Google

Clueless about the property not knowing answers to basic information such as the lease. Rushed with 15minute time slots for a 2nd viewing. Very condescending to elderly parents asking totally acceptable questions, such as where is the TV arial to be replied with "Oh we don't use those anymore". Sexist comments to fiancé behind my back “Typical men asking the boring questions, us ladies care about the fancier stuff". Changing the subject when highlighting issues with the property such as broken drain pipes and windows. Sarcy when testing water pressure of a house we were thinking of buying. 1 cash buyer not using this agent again. On the bright side quick to book a viewing!

Andrew · 25 April 2024

★★★★★ 5/5

Trustpilot

Always a pleasure dealing with Brand Vaughan

I’ve used Brand Vaughan on two separate occasions over the past 4 years and they continue to deliver exceptional customer service (from a renters perspective). I viewed two properties with Lucy who was extremely knowledgeable, punctual and a pleasure to meet with during my recent flat hunt! After viewing two properties, within a week I had my application approved along with a confirmed move-in date! I wouldn’t hesitate to use Brand Vaughan again in the future as the quality of properties they have on their books makes it a no-brainer for me.

Maxine · 25 April 2024

★★★★★ 5/5

Trustpilot

Process was very easy and fast

Process was very easy and fast. The letting agents were extremely helpful, from the agent showing us round the prospective property, through to the agent who took the holding deposit and helped me secure the property. This shows the pride and ethos of loving to help clients, right the way through the business. Thank you Brand Vaughan.

Arron · 15 March 2022

★★★★★ 5/5

Trustpilot

Great, responsive service for finding a rental...

Lucy from Hove office was fantastic - super responsive which helped me to secure a fabulous rental property within my budget... would highly recommend!

Julia · 15 October 2026

★★★★★ 5/5

Trustpilot

Helpful team

Lucy Arnold was very friendly, engaging and profesional when I went to view the apartment, she gave clear instructions on how to proceed. Very helpful team at the Hove branch

Marie · 14 May 2024

★★★★★ 1/5

Trustpilot

Brand Vaughan is an awful letting…

Brand Vaughan is an awful letting agency.I have been renting a flat from Brand Vaughan for a long time. Unfortunately, after many years of neglect by my landlord, the flat is now in an extremely poor condition.The problems are serious and include rotten windows, penetrating damp, and the associated humidity, condensation and mould.In legal terms, my landlord has been in breach of the tenancy agreement for an unacceptable amount of time. Despite the extremely poor condition of the flat, and despite my landlord's unacceptable/unlawful behaviour, Brand Vaughan (on behalf of my landlord) asked me to pay more rent.Then, after I referred two rent increase notices to the relevant tribunal, and the tribunal decided that the rent could not be increased, Brand Vaughan (on behalf of my landlord) asked me to leave the flat.Brand Vaughan is not innocent in this situation.First, Brand Vaughan has condoned my landlord's unacceptable/unlawful behaviour.Second, no-fault/revenge evictions are completely unacceptable and will be banned soon.Third, Brand Vaughan's behaviour is morally repugnant.

Andy · 5 April 2024

★★★★★ 5/5

Trustpilot

Dee made the difference !

We have just moved from Kemp Town and the only reason it has happened at all is down to Dee at MM. Dee is a tiger. We had problematic buyers to be polite, but Dee rose above it all and dragged the transaction over the finishing line. She is everything you could want in an agent, whatever she earns they should double it before she’s off to pastures new. Professional, tenacious, empathetic, warm, dynamic, reliable and so importantly calm and attentive. With those qualities it won’t surprise you to know she’s become a friend. Thank you so much Dee! See you soon hopefully, M & M.

Mark · 23 February 2023

★★★★★ 5/5

Trustpilot

Dee is someone you want on your team

Buying and selling houses is always stressful, however our last experience was on another level. I can’t put in words, how grateful I am to Dee for dealing with our sale, as without her it wouldn’t have happened.Dee is someone you want on your team when you are moving. She is professional, reliable, responsive, has outstanding customer service skills, excellent communication skills and uses her own initiative. Dee gave our sale maximum attention and was able to deal with every issue and situation we came across, yet was always, calm, polite, knowledgeable, friendly, supportive and reassuring. I can’t recommend her highly enough!

Míra · 23 February 2023

★★★★★ 5/5

Trustpilot

Very efficient service

Very efficient service, friendly people and nothing too much trouble. We were on the buyer side and were helped all the way through.Thanks to George, Karen and to Darren especially for all their help!

Darren · 23 February 2024

★★★★★ 5/5

Trustpilot

The best estate agent company I have…

The best estate agent company I have ever dealt with.Very professional, experienced and helpful agents. Michael was always available to answer my queries and assist me through the process. When attending viewings it’s always good to have an agent like Camila. Super helpful and never made me feel rushed during viewings.Great team.Highly recommend.

NGD · 13 August 2022

★★★★★ 1/5

Trustpilot

I put in an application for a flat and…

I put in an application for a flat and never heard anything back. I tried to ring the hove branch multiple times but tue phone was never answered.

Joe · 17 September 2026

★★★★★ 5/5

Trustpilot

Great experience with Brand Vaughan…

Great experience with Brand Vaughan especially Lucy Arnold and Connor Fennell. Excellent customer service. Helped me secure my perfect property to rent and have been extremely professional and engaged throughout the process.

Marta · 20 March 2024

★★★★★ 5/5

Google

It was really easy booking several viewings with the team, we managed to find a place rather quickly & holding the listing was also straightforward. Beth & Brad were very helpful, they helped answer many of our questions during the visits.

Xin · 24 August 2023

★★★★★ 5/5

Trustpilot

Abigail

Abigail was wonderful, helpful and assured me that me and my family would find a property as i am new to this process and she did not take advantage of this or make me feel as though we had no chance like some other viewings ive had with other agents :)

Mia · 5 October 2022

★★★★★ 5/5

Trustpilot

Excellent experience

Connor was prompt in sharing matching properties and scheduling viewings. Lucy was patient in answering my questions and shared a lot of information proactively. It was lovely to engage with Brand Vaughan, and I would strongly recommend their services.

Shalini · 13 October 2023

★★★★★ 5/5

Trustpilot

Amazing experience and very…

Amazing experience and very professional throughout. Lucy the estate agent that accompanied me for the flat viewing was very friendly, approachable and professional. She helped me with any queries I had throughout the property and gave me a good insight on upon viewing the entire flat. I have also been kept up to date from different staff members regarding any relevant information that I needed to complete my application process for the flat. I would highly recommended choosing to work with Brand Vaughan!

Jazz · 12 March 2024

★★★★★ 5/5

Google

I had two viewings with Azeem both time's he was very knowledgeable about the apartments and friendly. Brand Vaughan have a great range of properties, would use again if renting in Brighton.

Josh · 11 December 2025