Trusted Agent profile · Hove
★★★★★
1,601 reviews across 2 platforms
117-118 Western Road, Hove, BN3 1DB
Brand Vaughan New Homes's office in Hove, at 117-118 Western Road, is rated 4.3 out of 5 across 1,601 reviews on two platforms, including 487 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Brand Vaughan New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hove.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
TrustpilotHave been using BV for a number of…
Have been using BV for a number of years and have no complaints. The lettings team are all very competent. Have mainly dealt with Ollie and Lizzy and have enjoyed a good working relationship. Would recommend them for no hassle management of properties.
Great to hear this, thank you Rob
5/5
TrustpilotSale of property
During the final weeks of the sale of my property Jamie was so helpful,proactive & supportive what was a difficult journey.The first offer fell through but Kieran & George were worked hard to get a 2nd offer with excellent communication.Excellent service from the sales team at Brand Vaughan.Thank you
Great to hear, thank you Carolyn.
1/5
TrustpilotPoor student letting experience.
With regret, I am leaving Brand Vaughan a 1-star review to reflect my experience with them.This is not a reflection of all staff at the company, as I did indeed have some positive, professional experiences during my tenancy.It appears to me that from reviews online, Brand Vaughan seem to earn a good amount of praise from those wishing to buy & sell property. However, like many other fellow student tenants, I have had a poor experience renting with this agent.I rented a one-bedroom student flat with BV last year with my then-partner. The property was in a good location, was modern, and of just the right size for us.Regretfully, we noticed a few issues after moving-in.The ceiling was leaking and a large part of the ceiling therefore had to be removed. The downstairs smoke alarm was damaged by said leak and never replaced. We had to evacuate one night due to the remaining smoke alarms sounding, with the lights indicating a 'gas leak'. On arrival of the emergency gas engineer, they found no fault, but informed us that they were surprised that the property didn't have a carbon monoxide alarm and that we didn't have the correct number of smoke detectors in the flat. Due to the leak, the hallway walls became covered in mould, damp and condensation, which looked bad and smelled worse. This affected my partner's asthma. Despite regular cleaning, use of dehumidifiers and a re-paint, the issue persisted. The bathroom drain was poorly-fitted and leaked. The bedroom curtains came down a week after move-in. One of the windows in the bedroom didn't open. An upstairs window didn't open. Most of the wall edges suffered from paint-cracking. The bed frame was weak. The inventory on check-in missed several issues which I then added. Ironically, on check-out the inventory was very detailed and didn't take into consideration the issues we had logged during the tenancy, which suggests a failure of communication. The check-out inventory also suggested a need for professional cleaning... I had cleaned and redecorated the entire flat and then paid for a professional cleaner to service the flat before moving out... so this seemed unfair. We only had one set of keys throughout the tenancy as this was all we were given. On check-out it took several emails to clarify that we were only given one set and should not be liable to pay for a replacement.The above issues could have been rectified more quickly, in part, if there was a clearer process for reporting and resolving maintenance issues. Although FixFlo appears to be a very handy online system, ultimately all of my maintenance requests were then sent back to the landlord to deal with. So, in the end, I had to log via FixFlo and email the landlord directly, in the hope of passing the information to them before what would have been 5 working days if left solely with the agent.These issues aside, the most significant problem we encountered was after our tenancy ended. We paid rent inclusive of the electric bill. Afterward, due to what was framed to be our 'high usage' (more likely caused by the recent increase in energy costs and the need for heating due to poor window insulation) we were made to pay the difference between what the agent calculated to be total usage minus rent contribution. We were therefore left with almost £1.3k to pay. Despite challenging this, we paid the charge after the threat of legal action. The way this charge was raised to us by Tony Sparrowhawk and the subsequent communications showed minimal understanding, simply demanding the payment in full asap. The agent evidently needs to decide if they wish to offer a property fully inclusive of bills, or offer a property where the tenants are liable for the full bill. Instead, they appear to sell the dream and hide behind a 'fair usage' clause. This appears to lie with the agent, not the landlord, as ultimately it is the agent who 'sells' the property and deals with the tenants.If you are a local student, I would recommend using an alternative letting agent or renting from a university directly.
We are so sorry to read about your experience and would love to put this right, please reach out to us directly on 01273626000. We hope to have the opportunity to put it right.
5/5
TrustpilotHighly recommend using Brand Vaughan when looking for a new place to Rent!
The team at Brand Vaughan were friendly, helpful with enquiries, as flexible as they could be with viewings and above all else extremely helpful and efficient in their responses, especially Kamila. Big thank you to the whole team for helping me find a new rental property!
Thank you so much for your review Michael.
4/5
TrustpilotReview
Lucy was really nice during the viewings, keep up the good work. I like the fact that I get email of new apartment; so I can get info about new apartment for rent; great work.
Thank you for sharing your positive feedback and for choosing our services
5/5
GoogleBeth was a superstar. Move into our property later in the week finally after a very long process of drop outs and changes. The patience she retained throughout is unmatched, she is an asset to Brand Vaughan!
Thank you Thomas!
5/5
TrustpilotI had a fantastic experience with Brand…
I had a fantastic experience with Brand Vaughan. Their service was exemplary from start to finish. The staff were extremely professional, attentive, and responsive to all my needs. They made the entire process seamless and stress-free. The communication was clear and timely, and they went above and beyond to ensure that I was well-informed and comfortable at every step. I highly recommend Brand Vaughan for their exceptional service and dedication to customer satisfaction
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
5/5
TrustpilotBrilliant service
Alexandra and the team at the Kemp Town office were fantastic during my house sale. Very professional, good at keeping me informed, and even came up with a way to rescue the deal when it looked like it might fall through because a problem with the buyers' finance.I'd certainly recommend this service to anyone looking to sell a house in the Brighton area.
Great to hear this! Thank you, we appreciate your feedback.
4/5
TrustpilotEfficient service
Lucy was very friendly at the viewings for the properties The team are quick to reply to emails and sort issues
We appreciate your lovely review!
1/5
TrustpilotFailed to meet the lowest expectation
If you are a landlord, Brand Vaughn will certainly work hard to wring every penny and more from your tenants regardless of your fulfillment of care and maintenance obligations. If you are a revenant, Brand Vaughn will work hard to create ways of withholding any security deposit regardless of how you return the property.Brand Vaughn has outsourced their reference checks to Goodlord, an organisation that is currently polling 1* reviews on All agents. They demand that you provide them with far more information than is required for referencing purposes and in direct contravention of GDPR. Goodlord themselves outsource the financial checks to Tink. Think will hold your data and have unfettered access to your bank account for 90 days.If you request that Tink removes all access and personal data from its systems immediately after the checks have been done, you receive an automated response that they aim to get back to you within 10 working days.This entire structure is designed to relieve tenants and guarantors of their money and deeply critical and sensitive information while simultaneously denying the opportunity to retain any control.A black marketeers wet dream!
We are so sorry to read about your experience and would love to put this right, I have passed the comments on to the branch manager who will be in touch directly.
5/5
Trustpilot10 out of 10
A grown-up, seamless experience. Connor was always quick to respond. Nothing was too much trouble. 10 out of 10 service!
Great to hear this, thank you so much for your review.
1/5
TrustpilotTerrible service
Incredibly slow process concerning contracting. Steps were only executed after I called multiple times. Issues flagged in offer were not followed up. Property was put in the market with malfunctioning or broken appliances which property manager forgot to check.
Dear Annalena, Many thanks for your feedback. I understand my colleagues in the Property management team are dealing with all issues raised and liaising with the landlord to get these Items dealt with quickly for you. I do hope that once these are completed that you can settle and enjoy your time with us in your new home.
5/5
TrustpilotExcellent service
The 7 Dials branch handled the sale of our property and purchase of our new home.Selling a home is always going to be stressful but George, Glenn and the team were professional and supportive. They understood the market very well and managed the process through to completion diligently. I highly recommend them.
Hi BenThanks for this lovely review, really good to see that the team handled both sides of the transaction well for you and that you felt supported throughout. George and Glenn know their stuff and I'm sure will be delighted to see such a positive review of how they dealt with things. Thanks again for the recommendation.Kind regardsSteve Neocleous
5/5
TrustpilotVery helpful and professional
Joshua was extremely helpful in our recent move to Brighton. Given it was a couple of our first times moving out he helped guide the process with the upmost professionalism. I would recommend Brand Vaughn to anyone searching for a new place who want good coordination with their move.
Thank you for the feedback Ben.
1/5
TrustpilotBad service and lack of communication. Brand Vaughan turned up 30mins late for…
Brand Vaughan turned up 30mins late for a viewing without the keys to the property, then rushed us around as they had another property to show. We put in an offer and to this day they never got back to us to let us know the outcome. I would never recommend or use these agents again to the point that if a property was up for sale with them I wouldn't view it. Had a successful purchase through H20 Homes which went above and beyond with their knowledgeable service.
We are so sorry to read about your experience and would love to put this right, I have passed the comments on to the branch manager who will be in touch directly.
5/5
TrustpilotMy property letting
The tenancy closing was handled very well by Rimvydas Tumas. He has worked hard to achieve it within a few days.
1/5
GoogleThis may be the worst letting agent company I have ever used or heard of. After moving into a property let by them I can say that they are extremely unprofessional and incompetent at completing any aspect of their supposed jobs. They are impossible to get a hold of and have failed to help or assist with any of the many problems that exist within the property we are renting with them. Both emails and calls result in no response and frankly I would be surprised if there are even any people that are working at there offices. If I was able to leave a 0 star review I would as even leaving one star feels as if it is too nice as this company are truly the lowest of the low and deserve no respect or business.
We are sorry to hear that you did not have a positive experience with us. It would be great to discuss your experience further, I have passed the comments on to the branch manager who will be in touch directly
5/5
TrustpilotJosh - great service!
Josh was really helpful and knowledgeable throughout the sale. He always kept me up to date with any news and was brilliant at chasing both the seller and their solicitor, which at times was really needed. I’m really grateful and know that because of him the sale went through. Thank you so much.
Hi thereThanks so much for your kind words about Josh, it's great to see that he was able to make a difference for you and even better that you think he was possibly the determining factor. Thanks again for the review, we hope the move went well.Steve Neocleous
5/5
TrustpilotLucy was very helpful and answered all…
Lucy was very helpful and answered all the questions we had regarding the property. She made the process as smooth as possible and we really appreciated her help!
Thank you for taking the time to share your positive experience Maisie.
1/5
GoogleWe had a very disappointing and unprofessional experience with Brand Vaughan.
Please let us know the detail here. We will then be able to investigate any issue.
5/5
TrustpilotGeorge was great
George was great. Cannot fault him. Found me a buyer fast. Secured the right price. Kept me informed throughout the process.
We are thrilled to hear this, thank you so much for your review.
5/5
TrustpilotLovely staff
Everyone is so nice, friendly, patient and always very quick to respond! I love how with Brand Vaughan everything is always so clear and professional.
We're happy to hear that you had a great experience with our team! Thank you for your positive feedback and taking the time to write this review and look forward to assisting you again in the future.
1/5
GoogleWon't take me off their mailing list despite multiple requests for them to do so I don't need to see 7 flats that are out of my budget every other day thanks
We’re very sorry for the inconvenience caused. We’ve now removed all of your details from our system and unsubscribed you from our mailing list.
5/5
GoogleRuby was incredibly helpful sorting out my daughter’s lease. It was a little complicated because we are self-employed. She didn’t give up and in the end we succeeded. I’m very grateful for her help.
Pleased to hear we could help, thank you for your review Ellen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Brand Vaughan New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hove.
