5/5
TrustpilotLovely agents
Lovely agents, very straightforward and reassuring.
Agent replied · 15 June 2024
Great to hear, thank you Georgie
Trusted Agent profile · Hove
Brand Vaughan New Homes Hove reviews
★★★★★
1,604 reviews across 2 platforms
117-118 Western Road, Hove, BN3 1DB
Brand Vaughan New Homes's office in Hove, at 117-118 Western Road, is rated 4.3 out of 5 across 1,604 reviews on two platforms, including 487 Google reviews rated 4.0.
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Reviews
Every review we hold for the Hove office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotReally helpful
Really helpful, with prompt response times
Agent replied · 15 June 2024
Thank you Eya
5/5
TrustpilotThe institution provided me great…experience
The institution provided me great service in terms of quick response, detailed information about the advertise property and their very nice and brilliant staff. I had a great experience during my viewing day.
5/5
GoogleOllie Taylor - I am more that pleased with the service Ollie provided when showing possible new tenants round a house. His Passion for his work is outstanding. He was so welcoming to the viewers and was very informative when discussing how and when viewings would take place for me and the current tentnants.
5/5
GoogleDear Paul, I am very impressed with your office in Preston Park. It is welcoming, friendly staff and you personally have been extremely helpful. It was not an easy ride for various reasons, but you were very professional. I feel, that I will invite you to my house warming party. I would recommend Brand Vaughn to anybody. With kind regards Anna
5/5
TrustpilotJoshua very helpful always responding…
Joshua very helpful always responding quickly and happy to help as best as possible
Agent replied · 15 June 2024
Thanks for the 5 stars Frosoulla.
5/5
TrustpilotHighly recommend dealing with the…
Highly recommend dealing with the friendly efficient office always had time for me
Agent replied · 15 June 2024
Thank you for the 5 stars.
4/5
TrustpilotAll good except I asked for the…
All good except I asked for the previous tennant via agent to give information as to what happened in the patio area regarding looking like a flood has occurred, so I can remedy for the future, still waiting one week later, usually on the ball, some reason not this time
5/5
TrustpilotVery helpful
Very friendly staff. Always quick to respond to emails and very helpful.
Agent replied · 15 June 2024
Thank you Sophie.
5/5
Trustpilotvery swift and easy process of getting…
very swift and easy process of getting our house in order! friendly staff that are always happy to help with any questions you may possibly have. Best experience I've had in terms of getting a property in order. Highly recommend renting or buying through them
5/5
TrustpilotGreat team I am very very please to…
Great team I am very very please to work with hope deal with you guys againThanks yilmaz
Agent replied · 25 December 2024
Thanks Yilmaz, we certainly hope to work with you again soon too. Kind regardsSteve Neocleous
5/5
TrustpilotVery satisfied!
Jay, Jenny and Natasha have managed the new tenancy process for my flat from marketing to signing. I have been very satisfied with the level of service I have received so far - all three were very helpful and always keen to discuss things with me on the phone.
4/5
TrustpilotGreat service all the way up to my …
Great service all the way up to my purchase. I needed some information after the purchase but Julian didn't bother to reply to my email. Disappointing.
Agent replied · 25 December 2024
Hi Jane, thank you for your email. I am sorry that you did not receive a response to your email following completion. I have asked Julie Frith the partner of our New Homes department to look into this, and she will be in touch in due course.
4/5
TrustpilotVery helpful
Very helpful, marketed at the correct price so sold reasonably quickly. Kept up with the sale helping to expedite it, so quite happy with the service
Agent replied · 25 December 2024
Thank you Heather for the review, we are delighted we achieved you a sale reasonable quickly for the price you wanted. We hope to be able to work with you again in the future.
5/5
TrustpilotThank you
The team was very kind and helpful during entire process.
Agent replied · 15 June 2024
Thank you so much Durdane.
5/5
TrustpilotFirst time landlord.
This is my first time as a landlord. A little unsure of the process, I chose Brand Vaughan to part manage my flat, as they had helped with my purchase. I received a preferential rate and very smooth service. It's early days, but so far so good!
5/5
TrustpilotExcellent - would recommend!
The entire team from the original quote phase with Damian, through the processes of buying and selling with Josh and then now looking forward to completion were excellent. They are responsive, professional, friendly and helpful and have frankly changed my rather dim view of estate agents which was founded on previous terrible experiences. Would recommend highly.
3/5
TrustpilotNot as attentive to detail regarding …
Not as attentive to detail regarding the overall package but typical agent service which at the end of the day is about time and money.
Agent replied · 25 December 2024
Thank you Roger for your review, we are sorry that you felt our attention to detail could have improved, I understand from the file that there was some confusion from regarding some inclusions, I apologise that you felt we could have improved our attention to detail and we will take this on board and will take this up with the relevant office to improve for the future.
5/5
TrustpilotThe transaction was managed very…
The transaction was managed very professionally and expedited in very good time.Good service all round
Agent replied · 25 December 2024
Thanks PeterMuch appreciated, Steve Neocleous
5/5
TrustpilotBrighton office good job
Brighton office marketed my property and communicated very well throughout the process. Would recommend.
Agent replied · 25 December 2024
Hi DougalReally pleased to hear that you received good levels of communication through the transaction, this really is key to making things go as smoothly as possible. Kind regardsSteve Neocleous
5/5
TrustpilotWELL WORTH THE MONEY!
All of the team are friendly and personable and all queries or questions are dealt with quickly and efficiently. I have always felt my property is in very good hands and the peace of mind gained and the benefits from careful management are invaluable.
5/5
TrustpilotPhenomenal customer service!
Me and my family have been renting through MM for 6 years now and regularly deal with Maria & Jordan. I can’t be more complimentary about either of them - they have exceptional customer service, work at pace, and are always super helpful. Highly recommend! Lee
5/5
GoogleMy partner and I have just exchanged on our first flat. I highly recommend Brand Vaughan and Karen Franks’s in particular who has been absolutely excellent. She has always kept us informed and helped to find out any problem no matter how ‘stupid’ we felt it was. Really great service, would highly recommend to anyone!
5/5
GoogleI would never use another letting agent. Helen and Jess have consistently rented our flat within days of it going on the market, both times for more rent than we were expecting. They are lovely, professional, extremely hardworking and conscientious - it's a real pleasure to work with such a quality agent.
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