5/5
TrustpilotFriendly
Friendly, informative, helpful.
Agent replied · 15 June 2024
Thank you for the positive feedback! We're glad we could assist you in your journey.
Trusted Agent profile · Hove
Brand Vaughan New Homes Hove reviews
★★★★★
1,601 reviews across 2 platforms
117-118 Western Road, Hove, BN3 1DB
Brand Vaughan New Homes's office in Hove, at 117-118 Western Road, is rated 4.3 out of 5 across 1,601 reviews on two platforms, including 487 Google reviews rated 4.0.
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Reviews
Every review we hold for the Hove office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBrand Vaughan has a human face and very responsive
Brand Vaughan has a human face, proactive, responsive. The crop of staff are superb, down to earth
Agent replied · 15 June 2024
Thank you so much for your review Adeolu. We appreciate your feedback and are glad to hear that you enjoyed your experience with us.
5/5
TrustpilotThe team were very helpful when booking…
The team were very helpful when booking the viewing, when having the viewing, and sorting everything we've needed. Everyone has been extremely friendly, helpful and knowledgeable!
Agent replied · 15 June 2024
Thank you for your kind review Samuel.
5/5
TrustpilotGreat service
Great service, Samim was very efficient and a pleasure to deal with.
5/5
TrustpilotWe'd been looking for a new home for…
We'd been looking for a new home for years, and to have Damien on our side throughout the process of finally finding somewhere was an absolute blessing! Thank you so much.
Agent replied · 25 December 2024
Hi NickThanks for your lovely review, Damien has a huge amount of experience so you were in safe hands but it's good to know that you felt he was on your side. Thanks againSteve Neocleous
5/5
GoogleSuper nice and helpful company, very quick to reply to emails, would recommend.
Agent replied · 23 August 2024
Great to hear, thank you Mae
5/5
TrustpilotExcellent experience again!
We already felt that this company was excellent from previous experiences so had no hesitation in using them again to sell a property for us.They knew the area and were responsive to our needs as a seller.Would always recommend this company.
Agent replied · 25 December 2024
Thank you very much for taking the time to write us such a lovely review and we are delighted you have repeatedly had a positive experience when using our services. Don't forget to let us know if you do recommend us to anyone so that you can take advantage of or recommend a friend scheme. Thank you again.
5/5
TrustpilotGreat support from the Brighton office
The Brighton office -- represented by the wonderful Drew -- went to great lengths to help me with a long-distance house sale during the pandemic. I can really recommend them.
Agent replied · 25 December 2024
Hi PaulReally great to hear that you thought Drew was wonderful, no doubt the pandemic added extra concern so it's good to know that you felt she went the extra mile. Kind regardsSteve Neocleous
5/5
GoogleJust a quick thank you to all of the team for such a brilliant job on our property. The brochure was awesome, and you all did a fantastic job at getting the full asking price for the property within a week of it going on the market, and at a price that was higher than we had ever imagined. Great work, thank you and I have no hesitation in recommending BV to anyone.
5/5
TrustpilotSuch a friendly and helpful maintenance…
Such a friendly and helpful maintenance team. Everything is addressed quickly and professionally
1/5
TrustpilotZero response and time wasters.
Zero response and time wasters.Make sure to follow up on your targets every 10min or you might just lose it for a few £.They won’t say if an offer was raised, very careful!
Agent replied · 25 December 2024
Good Afternoon,I’m very sorry that you feel dissatisfied with the recent service you received from Mishon Mackay. I understand that you are disappointed you did not secure the property you wanted. Unfortunately we had numerous offers on the property and our landlord did take some time to decide on who they wanted to proceed with. I can assure you, as I pointed out yesterday evening , we do not like having to tell people they have been unsuccessful with their application and if any other properties come to the market matching your requirements we will let you know.Jay
5/5
TrustpilotWe had the most wonderful service from…
We had the most wonderful service from Sarah McCarthy and Chris when selling our house. Nothing was too much trouble and we were able to have a meeting at our convenience with Sarah when we needed to clear up a few matters. Moving can be a very emotional business and super stressful but we were put at our ease and taken through step by step. Really good communicators.
5/5
Googlegreat communication and many thanks to Kirsty for helping me and my boyfriend clive and our two pugs find a new home x
1/5
GoogleThe rudest, most unhelpful and least honest estate agent in Brighton. They seem to train their staff to be deeply unpleasant and unscrupulous.
Agent replied · 23 August 2024
Thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we are sorry your experience did not match expectation. Please feel free to reach out to us at customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
TrustpilotPreston Road Office
We rented a property for 2 years through this estate agents and we had no problems at all. Any problems flagged were dealt with very quickly and efficiently. Overall we had a positive experience with this estate agents.Amy & Michael
Agent replied · 25 December 2024
Hi Amy, It is great to hear that you and Michael felt supported during your tenancy with us and that every maintenance matter was dealt with promptly. We hope to your next tenancy is as enjoyable.
5/5
TrustpilotRefreshingly friendly and down to…
Refreshingly friendly and down to earth. Was super quick to let know we’d completed, and went above and beyond to get the keys to me too. Great experience.
Agent replied · 25 December 2024
Hi DavidThanks for your review, good to know that you found the service friendly and down to earth. We do try to make sure we deal with things how people would like us to and it looks as though we got that right here. Kind regardsSteve NeocleousMishon Mackay
5/5
TrustpilotExcellent communication and service…
Excellent communication and service from Connor
Agent replied · 15 June 2024
Thank you for taking the time to share your positive experience. We're here for any future needs you may have.
5/5
TrustpilotFaultless service received from Marc …
Faultless service received from Marc and his sales team at Hove office - they made the purchase of our new home stress free and couldn't of been more helpful. The company, the team & their expertise come highly recommended !
Agent replied · 25 December 2024
Thanks Neil for your kind review, we are delighted that you have had a positive experience from our Hove office and Marc in particular.
5/5
GoogleI was extremely impressed by the professionalism and the ease of the whole process. I've had some irksome estate agent experiences over the years (mainly in London) and it was such a relief to deal with a great team. Having run a professional services company, I know what it takes to build a good brand in an industry that has reputation headwinds, and so I'm all the more impressed.
5/5
TrustpilotVery satisfied
The agents pulled out all the stops to get viewings, and sold the house a month after going on the market. They were successful after another agent had failed to sell it. Genuine helpfulness and support throughout the selling process.
Agent replied · 25 December 2024
We are delighted that you felt the team at Hurstpierpoint went above and beyond to achieve you a sale especially following the previous disappointment you had experienced. We wish you all the best for the future and do not hesitate to contact us should you need our services again in the future.
3/5
TrustpilotNo follow up and letter with valuation…
No follow up and letter with valuation as we were told we would receive
Agent replied · 15 June 2024
Dear Mrs Webber, thank you for your feedback, I am so sorry to hear you didn't receive the letter you were expecting to receive following your valuation. We would love to put this right for you, so I have passed your feedback on to the branch manager who will be in contact with you directly.
5/5
TrustpilotVery polite and professional team
Very polite and professional team, happy with the service provided
Agent replied · 15 June 2024
Thank you so much for your review Andrew. We appreciate your feedback.
5/5
TrustpilotOlga was super efficient, professional and helpful .
I have used this estate agent for the first time and I am so impressed by the service provided by Olga. She was professional and promptly answered all my queries. I would highly recommend this estate agent due to the various services provided under one umbrella and specially Olga. Well done guys ,Thank you so much to all the Brand Vaughn team
5/5
TrustpilotExcellent Service!
Really professional service throughout the sale of our property. Damien and Holly (Portslade St branch) have been brilliant from start to finish. I would highly recommend using these guys.
Agent replied · 25 December 2024
It's great to see that you have received a professional service from Damien & Holly at our Portslade Office. They really are a great team and can be relied upon to give good advice all the way through the process. Thanks for such a lovely review.Steve Neocleous
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Brand Vaughan New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hove.
