Trusted Agent profile · Hove
★★★★★
1,602 reviews across 2 platforms
117-118 Western Road, Hove, BN3 1DB
Brand Vaughan New Homes's office in Hove, at 117-118 Western Road, is rated 4.3 out of 5 across 1,602 reviews on two platforms, including 487 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Brand Vaughan New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hove.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
TrustpilotBrand Vaughan
Great communication from start to finish notified me on any possible properties available
Thank you for taking the time to share your positive experience. We're here for any future needs you may have.
5/5
TrustpilotThe experience was beautiful and…
The experience was beautiful and excellent. Thanks so much for a beautiful customer service experience , I will recommend Brand Vaughan for anyone buying or renting.Thank you.
Great to hear, thank you Ossy.
1/5
GoogleAVOID THIS LETTING AGENT. Although I have no experience of this agency as a professional tenant rather than a student I can safely assume that their appalling lack of consideration and care for us as tenants would not be well translated into any demographic. The staff are welcoming and friendly ONLY when there exists not problem. Their attitude switches to rude, blasé and uncommitted the moment a problem arises in the property. They avoid phonecalls, they claim to note down problems yet the promised solutions rarely materialise. AVOID. The agency fees are inflated and do not translate to the levels of services received.
5/5
GoogleWe would thoroughly recommend Brand Vaughan all round. It is clear from the number of new listings in each edition of Brighton's Latest Homes magazine that past performance and reputation make them a popular choice, and from the amount of "Sold" boards. On our most recent sale, we knew we were pushing the price envelope for the area (Saltdean), but through a combination of the sharp photographs, the inspired wording and the informed staff, we achieved in excess of the asking price (...plus the property itself was pretty spectacular!) We received instant email confirmation of viewings, and summary email feedback around 24 hours thereafter. Once the sale was agreed, a dedicated department oversaw it to completion. We simply wouldn't consider anyone else.
5/5
GoogleWe had been looking for a long time through other agents, for the right house in Brighton . The experience was not encouraging. It was all different with Brand Vaughan. They listened and understood what we wanted and they were always happy to help by giving us the information we needed getting back to us quickly when we asked questions. They had an impressive selection of properties and it was clear that they know the area extremely well, consistently giving us good ,sensible advice. They managed the whole buying process efficiently which inspired confidence and made it easier for us. They also happen to be really nice people to deal with.
5/5
TrustpilotReally friendly and helpful and it was…
Really friendly and helpful and it was so quick and efficient!
Thank you for taking the time to share your positive experience Lydia.
5/5
TrustpilotOur agent was super friendly and…
Our agent was super friendly and detailed.
Thank you for the positive feedback!
5/5
TrustpilotHad a lovely lady called Abbie deal…
Had a lovely lady called Abbie deal with us. She was very helpful, made everything easy and helped up when we needed more time! Made the experience so good!
Great to hear Abbie could help you and make your experience a good one. Thanks Kerry.
2/5
GoogleArranged to view a property, the lady was late and no apology was made. I put in an offer to move in a certain date 1 week after the property would be available, they were meant to phone me back to tell me the outcome. As you might of already guessed this did not happen. I phoned into their office, no apology was made AGAIN! I was told that I was inflexible, when surely the landlord is being inflexible. In two polite word … Rude JOKERS!!!!
5/5
GoogleCambridge Residential have been the exclusive sole letting agents for my property ( a detached house in Hove ) for the last decade and I have no hesitation in recommending them as letting agents and property managers. The property has never been vacant and has been maintained to the highest standard by Cambridge. They have at all times been professional and courteous in their dealings with me and have been highly effective in fulfilling the task of letting and managing the property. Their financial dealings have always been highly satisfactory and of the utmost integrity. All payments and costs are fully documented and all receipts made in a timely manner. There have been difficulties with tenants along the way from time to time and these have been addressed in a prompt and professional manner always providing a high level of care and attention and in the end effective in resolving such problems. My recommendation is prompted by the responsive, care and attention overall that I have experienced from the team at Cambridge Residential and any letting of any property in the Brighton and Hove area would be something I would always entrust to them
5/5
TrustpilotI worked with the Hove Branch
I worked with the Hove Branch. Molly and then especially Joshua were very helpful. I thank them again.
2/5
GoogleLandlords and renters beware! Absolutely appalled by their service. We were due to see a property with the team. On the first day, having managed to escape work for 20 minutes they did not show up. We then organised to view it the following day, and again no-show. On phoning them they then informed us the property had already gone. They had not even bothered to contact us to let us know this. They appear to lack any courtesy. I am afraid I would not contemplate viewing properties with them again.
5/5
TrustpilotBrand Vaughan, job well done.
BV checked out previous tenant, found a new one and got the checks and paperwork done very quickly. Excellent service, good communications and a quick turnaround. Job well done.
Thank you for your kind review.
1/5
GoogleWe had dealt with Brand Vaughan Sales previously and had no complaints although their promise of using technology to the best didn't materialise in our case. So we decided to place our property letting with them. Our experience with the letting department may be down to just one individual - but we found a consistent pattern of promising the earth, failing to deliver as promised and when challenged, changing their story. Not good - smacks of the worst kind of second hand car dealership. Maybe their rapid growth has meant their standards have dropped.
5/5
Trustpilotvery good communication throughout our…
very good communication throughout our flat sale, helped chase and smooth out any issues along the way quickly and efficiently, thanks to Tom and Chris from the Sevendials Branch!
5/5
TrustpilotFrom the first viewing I booked with …
From the first viewing I booked with them, the people at the Seven Dials office were friendly, straightforward and attentive. I found them helpful and prompt at every further stage of me buying my house. They know the area very well, and they enjoy their work.
Hi Roger, thank you for your lovely review of the experience you had dealing with our Brighton team. They really do know the area well and are committed to providing a high level of communication.
5/5
TrustpilotFantastic letting agent
We had a very positive experience with Brand Vaughan. Joshua, the letting coordinator, was friendly and communicative. He dealt with our rental efficiently and was very reassuring throughout.
Great to hear, thank you Rae.
5/5
TrustpilotVery good letting agent to deal with
Very good letting agent to deal with. Staff are friendly and helpful. The only flow in my experience is I had to wait 13 days before I could start the tenancy agreement which cost me money by staying longer in a hotel when I first came.
Thank you, Sam for your review of the service received from our lettings and management department. I am sorry that there was a delay in the start of the tenancy, sometimes these things just can't be helped. We hope you have settled in well.
5/5
GoogleOllie and the Team are absolutely brilliant, great with communication and response time to any queries, great job!
Thank you Angie
5/5
GoogleBrand Vaughan Hove did a stellar job of marketing and selling my property. Jimmy provided sound guidance on the evaluation & marketing front. Kieran quickly arranged viewings with potential buyers and kept me appraised throughout. Overall - a very positive experience with VB. Nice bunch of folks to deal with who are passionate about getting the best outcome for their customers.
5/5
TrustpilotBig thanks to Tom and Chris
Tom and Chris have done a great job in a tough market. My house has just sold and throughout the process they were proactive, helpful, professional and supportive, and they gave good advice at each stage. I would recommend them very strongly for your house sale.
Hi James, thank you for your kind words and review of the team at our central Brighton office, we are delighted you felt they worked hard for you and that you valued their experience and knowledge. Thank you for saying that you would recommend us, be sure to take advantage of our Refer A Friend Scheme if you do https://www.mishonmackay.com/refer-a-friend/
5/5
TrustpilotGreat service for Tenant and Landlord…
Great service for Tenant and Landlord alike..... special thanks to Maria for her going the extra yard for us..... in handling the prompt return of our deposit.
5/5
GoogleWe have just secured a property with Brand Vaughan. Lerryn has been helpful, friendly and professional throughout and made sure everything went through as quickly as possible.
5/5
TrustpilotThey delivered on their promise
The team got the price I wanted on the sale of our house - I had regular telephone conversations about the progress of the sale with honest estimates of timescales etc.They kept me informed and did everything I would expect of an experienced and competent team.
Thank you Mr Shergill for your kind review, we are so pleased we managed to achieve the price you were hoping for and that the communication you received allowed you to feel supported during the process. We do hope you will use us again in the future and don't forget that we offer a recommend a friend scheme should you know anyone who is thinking of selling. Feel free to contact us for more information.
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Tell us what you need and we'll put you in touch. Brand Vaughan New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hove.
