Brand Vaughan New Homes Hove reviews

★★★★★ 5/5

Trustpilot

Response really fast

Response really fast, good company

Vahid · 1 August 2024

★★★★★ 5/5

Trustpilot

Great, professional service

As a first-time buyer, the process of buying was pretty confusing and nerve-wracking. Amy and Sue both helped to find the place I'm moving to, and were super professional and helpful the whole way through the process. Thank you!

Alistair · 1 September 2021

★★★★★ 2/5

Google

BV were very good at the beginning , and also with getting a good rental for my property, after that it was rapidly downhill. I would be constantly chasing them , they allowed the tenant to carry out their own D.I.Y. work within the flat , which ended me losing out on a tenancy dispute because of their negligence. They will happily take your money but will do little for it , even their check out clerks are useless now facing the cost of replacing a broken oven extractor , cannot recommend.

David · 25 August 2018

★★★★★ 1/5

Google

Brand Vaughan are neither in the property business nor the people business, they are in the money business. Throughout our tenancy they were reasonable, forgetting to contact maintenance for a week here, and charging us £60 to simply continuing to rent our property there, but when exiting the property we found how unprofessional they are. - We found that they got a cleaner to clean the property without our consultation and billed it to us - the invoice was double that of other cleaners to cover the same items. - They waited until after new tenants had arrived before sending the invoice - so that we couldn't contest anything. - Could not provide a detailed distinction between domestically clean and professionally clean. - Provided a cleaning company that could not be found to be registered with companies house. - Stated a large cost for a cleaning item in the invoice that was listed in the inventory as 'clean' - Stated that the landlord having to pay for any cleaning after a tenancy would be 'unfair' - Stated that upon starting tenancy the property was professionally clean, which is was not, but could not provide any evidence that it was. - When finally negotiating a more fair value after days of correspondence, stated that the reduction is the cleaning company doing the agent a personal favour - this confirmed that the service was suspect. All in all, the practices of the agents with this team may vary, and you may have a smooth tenancy for the most part, but when it comes down to money, they will ruthlessly try and squeeze every penny out of you. You are paying to obfuscate the process of finding somewhere to live rather than to make it easier. You are giving people money for nothing, no skill, no service (that couldn't be automated). And on top of that they speak with you with contempt and derision whilst they take your money.

Mike · 25 August 2018

★★★★★ 4/5

Google

Helen Pope and her colleagues at Brand Vaughan lettings have been professional and efficient and in particular I have found her a pleasure to deal with owing to her focus on providing the shortest route to a good outcome for myself as a landlord whilst being respectful of the needs of the tenant which are of course paramount in creating good relations all round and a trouble-free property rental. Her initiative in re-advertising our flat as soon as she was uncomfortable with the lack of contact and provision of deposit by the first taker was refreshing and reassuring. Thanks to you and your team.

Robert · 25 August 2018

★★★★★ 5/5

Google

I would definitely recommend Brand Vaughan and use them again for my next purchase. The sales team I dealt with were great, Sam in particular really helped with the initial negotiation and went above and beyond what I would have normally expected from an agent, the wider team were polite, knowledgable, prompt and quick to follow upon any questions I had about the property. Annie (Karlsson) has been a delight to work with, She kept me updated all the way through the process, always quick to chase the seller when waiting for further information and ensure the process ran as smoothly as possible. I would have no problem recommending BV to friends and family. Thank you for all your help.

James · 25 August 2018

★★★★★ 3/5

Google

As with all letting agencies that deal with students you will find a lot of unreasonable 'damages' at the check out of the property, so it's important to take photos of everything in the property so you can avoid the charges. Other than usual deposit issues Brand Vaughan are a great letting agency and will deal with all the issues you have with your property and contact the landlord when needed. Their staff is very reasonable and understanding and are even open to negotiations about reducing the amount they find should be taken away from the deposit. However, I feel as though an agency should not be trying to charge students to the maximum and see if they kick up a fuss.

Wiktor · 25 August 2018

★★★★★ 5/5

Google

Very Helpful with finding our first student house and good communication, which really helped us with the process. Thank you :)

Sofia · 24 August 2023

★★★★★ 1/5

Trustpilot

Never use Brand Vaughan

Never use Brand Vaughan! They're a completely unprofessional and dishonest company. Even after successfully winning a legal case against them for breaking regulations they still haven't changed their conduct. They even ended up insulting me via email and when I complained about it, the person who had insulted me was the person dealing with complaint procedures and refused to investigate themselves or escalate the complaint to their superior.

Alexander · 20 February 2022

★★★★★ 5/5

Trustpilot

The viewing and general communication…

The viewing and general communication was friendly and informative

James · 16 May 2024

★★★★★ 4/5

Trustpilot

Above and beyond behaviour, however late sending the TA through

On our move in day, we were stuck in traffic and ended up having an 8 hour drive from Leeds to Brighton. We missed the opening times of the office so we were scared we wouldn't be able to move in. However Mia, went above and beyond and met us in a cafe in town so we could sign our TA and move in that day. She was a life saver 5 stars.The only small hiccup we've had is that our TA was sent to us only a few hours before we moved in (whilst on the 8 hour drive) so we didn't get a chance to read it properly before moving in. Unfortunately, this resulted in some miscommunication to us, which resulted in us owing money to our landlord which we should have never had to pay had we received the TA in time.

Bea · 18 July 2018

★★★★★ 5/5

Trustpilot

We have had a couple of snagging issues…

We have had a couple of snagging issues with the rented property that have been dealt with speedily and professionally by BV.

Bernie · 26 July 2023

★★★★★ 5/5

Trustpilot

Excellent service from Mission Mackay's 7 Dials office

I recently sold a property through Mission Mackay's 7 Dials office and have been thoroughly impressed by their all round professionalism. From first meeting through to marketing and then securing a speedy sale at the full asking price I felt that my business was really important to them and that this was a company who took pride in offering a great service. The sale all went smoothly and I was kept informed every step of the way. I would have no hesitation in recommending Mission Mackay and I will certainly use them again in the future.

Luisa · 27 June 2018

★★★★★ 5/5

Trustpilot

House sale

The company provided an excellent service from start to finish. They always kept us appraised of latest developments and were always prompt and reliable in responding to our queries. All the staff were friendly, polite and on the ball and I would have no hesitation in using them again.

Sue · 20 June 2017

★★★★★ 1/5

Trustpilot

Poor communication

When my son first tried to move in they gave him the wrong keys, when he tried to go and get this put right the office was closed. Many phone calls from us and they begrudgingly opened the office so he could move in. Not great for a young student away from home for the first time. Service since has not been much better with almost non-existent communication and regular failure to respond.

Andrew · 15 March 2021

★★★★★ 5/5

Trustpilot

Genuinely fabulous experience

Genuinely fabulous experience. The team were friendly and regularly went above and beyond from Felix calling me to provide updates as well as offers whilst I was working in Geneva to the fabulous Dee who saved my blushes when removers hadn't quite moved everything and went in and helped clear things to the new buyers satisfaction. A truly great team effort!!!

JOANNE · 9 December 2022

★★★★★ 5/5

Trustpilot

Couldn't be happier

It's only been a week in our new home and thanks certainly goes to Beth and Dan who were a delight to deal with and who were both professional and persistent in dealing with all our needs and keeping us informed through out.Beth in particular went the extra mile and her overal approach and tenacity left us feeling confident and assured. We now have our forever home and all their efforts to achieve this is greatly appreciated.

Jo · 4 January 2020

★★★★★ 5/5

Trustpilot

Super professional and personable

In the sale of our property we were assisted by Thomas Gannaway who did everything he could to find a buyer and get us to exchange as smoothly as possible.He called back when needed and provided unprompted updates to reassure us things were progressing or to let us know what the hold up was.Despite having numerous difficulties he worked through them all and did a lot of chasing to ensure matters progressed in a timely fashion.Super professional and personable he’s a real credit to the agency.

Simon · 24 April 2018

★★★★★ 5/5

Google

Ollie was really helpful with me and my friends regarding our house search. Fortunately enough we secured a house. He's very easy and wonderful to work with.

Deborah · 24 August 2020

★★★★★ 5/5

Trustpilot

A Swift-Action team is a pleasure to…

A Swift-Action team is a pleasure to work with, taking a stress out of property letting business. Even now, I am comfortable heading heading on my annual leave, despite my flat being in-between tenancies and undergoing some renovations. I know It is in safe hands, and details will be organised and followed through, without me needing to be glued to the phone. This is what good property management is all about. Thanks to all the team, and Specifically Amie, Maria and Jay!

Jaroslav · 20 March 2018

★★★★★ 2/5

Trustpilot

Unable to do simple tasks

Despite the staff being friendly, their inability to sell a house began to grate over a six month period and i switched estate agent. They had opne job and they failed.

Teddy · 25 October 2024

★★★★★ 5/5

Trustpilot

Great customer service

I have used Brand Vaughan a few times now and every time I get a super fast response and the staff are really friendly! Got my dream apartment in a matter of days :)

Iona · 29 April 2022

★★★★★ 5/5

Trustpilot

Excellent service in their trade!

As an operating business. They are very thorough (which is how we want things to be). They are prompt, professional and reliable.

Bernard · 6 July 2023

★★★★★ 5/5

Google

Helen has been so reassuring thoughout the rental of our property. As first time landlords we had lots of questions which were answered quickly and clearly. We wouldn’t use anyone else!

Natasha · 25 August 2018