Trusted Agent profile · Hove
★★★★★
1,607 reviews across 2 platforms
117-118 Western Road, Hove, BN3 1DB
Brand Vaughan New Homes's office in Hove, at 117-118 Western Road, is rated 4.3 out of 5 across 1,607 reviews on two platforms, including 487 Google reviews rated 4.0.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
Trustpilothappy to recommend
I’ve just rented a property through Brand Vaughan and found them to be really helpful and thorough and able to answer my questions as and when they have arisen. Would be happy to use again.
Thank you Laura.
1/5
TrustpilotAwful agency
Awful communication, I wonder if they even read our original application. Estate agents are rude and strung us along. Now having to fight them for the return of our holding fee. Disgraceful people.
Dear Jack, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
TrustpilotThank you so much Amy and Sarah
Thank you so much Amy and Sarah. You have helped me so much and made the move so much less stressful. Thank you for being great at communicating so well, promptly and with care.
5/5
GoogleBrand Vaughan were very professional throughout the process for the sale of our flat. A big thanks to Karen Franks who made the exchange/completion process smooth. Will definitely use their services again. Amit & Michal
5/5
TrustpilotLucy support and inform us very well
Lucy support and inform us very well. Apartment s photos in the website was reflecting the real features of the apartment we view.
Great to hear this, thank you so much for your review Bartu.
5/5
TrustpilotThey were great from start to finish
They were great from start to finish - getting this sale over the line and Holly Davis always being available, knowledgeable and active.
Great to hear this, thank you so much for your review Anne.
5/5
GoogleChloe Stringer was very useful with the process of finalising my first house. I will definitely come back to Brand Vaughan again for future tenanciesPositiveResponsiveness, Quality
5/5
GoogleWe received a quality first time experience viewing a house with the help of Beth. She was incredibly informative and the viewing felt comfortable.
Thank you Pavan
5/5
TrustpilotNATASHA
VERY FRIENDLY WHEN DOING VIEWINGS AT OUR PROPERTY. ALWAYS GIVES US SOME TIME BEFORE LETTING PEOPLE IN
Thank you for the positive feedback! We're glad we could assist you in your journey. We're here for any future needs you may have.
5/5
TrustpilotGood and quick service
Great service from Helen backed by Michael. Quick turnaround letting my property with tenants that fit my expectations. Really good outcome.
Great to hear this! thank you so much for your review Raymond.
1/5
TrustpilotTerrible experience I can almost…
Terrible experience I can almost guarantee you that you will not get your deposit back
Dear Joseph,Thank you for taking the time to share your feedback with us. We truly value all comments, as they help us improve our services and ensure a better experience for our clients.Regarding your concern about deposit regulations, we want to assure you that we take compliance very seriously. Our team follows all relevant guidelines and procedures to ensure fair and transparent handling of deposits.If you would like to discuss your experience further or have any additional questions, please don't hesitate to reach out to Simon on 01903215631 in our property management team.Best regards,Brand Vaughan
5/5
TrustpilotGreat and speedy experience by connor…
Great and speedy experience by connor and his team! I would recommend
We appreciate your fantastic review! It's wonderful to know that our team met your expectations.
5/5
TrustpilotExcellent service
Excellent service from all in the Hove branch. Chris and his team were incredibly helpful and professional. They kept me advised throughout the process and were a pleasure to deal with. Would highly recommend them.
5/5
TrustpilotEfficient
We worked with Olga who is extremely professional and efficient with the handling of tenancy documents. Minimal fuss and an enjoyable experience overall with BrandVaughan :)
5/5
TrustpilotLovely to work with!
Mollie has been a pleasure to work with -- very informative on the process and supportive through each step. Thank you so much for your help!
5/5
GoogleVery helpful and friendly agent and staff in the office, smooth and easy process. Would recommend to other students looking to find accommodation.
Thank you so much Jacob
5/5
GoogleIts been efficient process with this agency as everyone is very helpful. We have found it easy to acquire our second year home.
Great to hear we could help, thanks for your review Eva
5/5
GoogleEveryone at brand Vaughan students is so welcoming, me and my housemates are so glad we chose to use them as our agents!
Great to hear this, thank you Caitlin
5/5
TrustpilotGreat service from the Hove Branch
Highly Recommended! We sold our house through the Hove branch - really great service and attention to detail and nothing was every too much trouble. Very professional throughout the process - from valuation to closing the sale, through to exchange and completion! :)
Hi ChrisSo pleased to hear that you received great service and delighted that this seems to have been a thread all the way from start to finish. Our Hove Team is hugely experienced and can be relied upon to do their very best for every client but it's always a real moral boost when someone takes t he trouble to post a review like this. Thanks for your kind words. Steve
1/5
GoogleNot only did this company manage to leave my front door unlocked on 2 seperate occasions after leaving my property thus invalidating my contents insurance they proceeded to apologize the first time blaming the landlord of which they were there with at the time they left open a 2nd time after blaming that they didnt understand that the front door needed to be locked as thought close automatically disgusted with the treatment I received after blaming anyone and everyone for what happened and that was nothing to do with them to the next email telling me that they were legally responsible for the property when asked for contact information of the landlord, further broke tenants rights twice more by allowing work men in my flat without permissionp came across as extremely unhelpful and would do anything to save their own skin
1/5
GoogleI rang up to book two properties to view, both are 1 bedroom flat. From the beginning, they said ok, took my information after ,and refused me. They said coz you have a 3 yrs old boy , you need a bigger property at least 2 bedrooms,but unfortunately they said they don’t have any.And said both of the property I want to view which are down on Goldstones Road& Sillwood Road , both of the landlord not except kid stay with adult!!(I think what’s wrong of it?Is every children growing up should have their own room?)
2/5
GoogleVery good to me and my housemates all year until it came to checkout time, they were very late getting back to us in regards to how much we were being charged after we had laeft. Furthermore, they charged us for things that were not on the inventory (Carpet cleaning) that eventually made up around half of the charges that we were being left with. Overall, they have left us with a bitter taste in our mouths after being good to us all year. Sad.
1/5
GoogleI would advise land lords to look else where for good management agents. Their contractor failed to seal my bath mastic correctly. BV took my money and never inspected the property during the following 10 months, allowing a leak to rot the bathroom floor. Once I inspected, it took them 10 days to get a contractor in there, and they recommended resealing the mastic again ignoring the rotten floor, and showed little sense of urgency. Next the new account manager has told me she can't comment on any activity before she took over. I thought I was dealing with an agency, not individuals. Don't you keep basic records ? Then she announced she was going on annual leave for a week, and insufficient cover was put in place in her absence, leaving me to chase them. If this is "award winning" management I dread to think what the others are like. #Shocking !!! #don't believe thehype. #too many clients? #Snail's Pace Award #We won't manage your property if you don't manage us !!
1/5
GoogleAwful estate agent, exactly the same experience as below reviews saying about how they don't return deposits in full, citing false reasons for keeping money. We had extremely negative experiences dealing with them during our 2-yr tenancy. They always condescended to us, assuming we had no idea about any of the issues in question, e.g. a damp problem in our flat. They threatened not to renew our tenancy, implying that we were the ones who caused the damp - made us wish we'd never reported it to them and just let the flat rot instead! They would occasionally send us snarky emails accusing us of not keeping the place tidy. E.g. they had the nerve to imply that we were not keeping the garden as it should be, even though the garden was massively overgrown on our move-in date. Yet I know for a fact that they had charged the previous tenants a gardening fee when they moved out. Guess what: they charged us the exact same gardening fee when we moved out despite our having spent hours doing the garden. We also had the carpet professionally cleaned (it was filthy when we moved in, I could hardly breathe with all the hair and dust in it). But of course we were charged for carpet cleaning despite leaving it in an infinitely better state upon our departure. We didn't want anything more to do with these crooks in the end, especially given that they always claim they are in the right, using a sanctimonious tone (makes me feel ill thinking about how they talked down to us!) So we just sighed and accepted the £450 they took off our deposit: the stress of going into arbitration with these people did not bear thinking about, we needed to cut ties for our own mental health! Never had such an awful experience of an estate agent after renting 10+ properties over the years. Stay away from Brand Vaughan Western Road!!
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