Brand Vaughan New Homes Hove reviews

★★★★★ 5/5

Google

this was the first time i have ever needed to go for a house viewing, honestly speaking, i was a bit worried at first, you hear so many stories of very leechy property sites but let me just say, my experience with this brand was nothing but excellent. not only is their website fantastic for getting a sense of where you want to live but the young man Ollie taylor within a few days secured me a wonderful location for me and my house mates and the wonderful jack made the process speedy and friendly, if you are a student, with concerns for your housing, i cannot recommend brand vaughan enough. cheers to all the guys working there, keep up the great job and hope to work again with you in the future.

Kiryu · 24 August 2020

★★★★★ 1/5

Google

Hi all please don't believe some of these glowing reviews,they are the friends of Brand vaughan just hiking up the google review score and all written by the same person with the same writing style. Not a reputable company they use UkTenantData as a referencing agency who are highly suspect and you have no idea if your details will remain secure please read on. I just had a particularly negative experience with this company as a guarantor to a tenant. Not only did they request an excessive amount of personal information (including contacting my employer) without giving clear information about how this data will be used/stored/discarded, they have also been very aggressive in their follow up communications, contacting me both by email and text message (minutes later, before I had a chance to reply) to request further info. The text message requested a call back, which I did as I was not aware it was relating to the same subject as the email. The person I spoke to was rushing me and not receptive to feedback.

Jim · 24 August 2020

★★★★★ 1/5

Google

To get these agents to do basic repairs is no easy feat. I have been left without a working toilet for 2 weeks, without a working boiler in the winter for several weeks; and I have repeatedly asked for holes in the floorboards to be repaired for the best part of 2 years. When I moved in not a single appliance worked and then they took their sweet time to get a repairman out. When you move in you get a contact several pages long listing all of the possible fines you can incur, yet when it comes to maintaining a property they are not responsive and I have also caught them being blatantly dishonest. The only way you get a repair done is to threaten to complain.NegativeResponsiveness, Quality, Professionalism, Value

Shell · 24 August 2020

★★★★★ 5/5

Google

Without sugar-coating, I have been in Brighton for almost four years, and rented flats with many different agencies, but never have I dealt with an agency with such professionalism, I got my flat in no time and I was briefed on everything I needed to know before receiving my flat, not to mention their friendly staff! I’d highly recommend this agency, and if you are willing to rent from them, i’d also suggest you go there and look for Ollie Taylor, he made the process of renting very easy going:)

Omar · 24 August 2020

★★★★★ 1/5

Google

Honestly the worst letting agent experience ever (I used the Branch on Western Road). We lived in a property for 3 years. Towards the end I asked if we could go onto a rolling contract as we were buying a place. Claire’s emails were abrupt at best. It took a month to get a reply (despite calling and emailing). By this point our contract had run out so I assumed we were on a periodic contract but didn’t have confirmation. I rang the office to confirm, only to then receive a ‘telling off’ email from Claire for discussing with the property management team. I wish I could post screenshots. My mouth was hanging open it was so rude. Then when we moved out of the property, we were charged £200 for cleaning a washing machine tray and ‘slight’ carbon marks from the 20 year old oven shelves. I was suspicious and rang the number on the cleaning company invoice - it was a mobile number. A guy answered and when I asked if he was a cleaning company he said no! Then back tracked and said yes. I wouldn’t be surprised if this was a ploy to get money out of tenants now that it’s illegal to charge renewal fees. I have rented for 10+ years all over the UK and can honestly say the staff at Brand Vaughan are the rudest. The flat was spotless when we left and I can’t imagine it took more than 15 minutes to clean the washing machine tray. I scrubbed those oven shelves to high heaven with industrial cleaner so assume they look exactly the same as when we left. Oh and when they held viewings they have 20+ people in the 1 bed flat at a time. Which they didn’t tell us - my neighbour did! They also left the balcony doors unlocked after a viewing, and there’s no way that they could have kept an eye on all of those people in the flat. Just grateful nothing went missing. All the good reviews here are people moving in. Looks like I’m not the only one stuck with a £200 cleaning fee when moving out, I would implore you to avoid avoid avoid.

Lauren · 24 August 2020

★★★★★ 5/5

Google

We would like to say a huge thank you for your home to home communications service and for the wonderful “business as usual” service which everybody at Brand Vaughan are providing to your Landlords, Tenants and clients during this most extraordinary time in our lives. We would be at a complete loss without the enormous adjustments which you have all undertaken to continue with your valuable help and assistance. Thank you also for keeping us informed with your up-to-date bulletins during the past few weeks, they have been most informative. Your care and consideration are very much appreciated. Mary and Teodoro

Mary · 24 August 2020

★★★★★ 5/5

Google

Ollie Taylor Is my winner over all. Being new in the country is a challenge while you are trying settle in. However, you could be lucky as I am once you get handled by professionals. Ollie has put lots of effort to make my process easy going. I would recommend him and his service to anyone I know. His response so quick to any matter arise, I couldn’t believe after what I heard with stories about the agencies. Brand Vaughan is so lucky to have such team in their company and I was very lucky to meet with some of them including Ollie Taylor, Jessica Kyndt and Helen Pope. Many thanks.

Tumay · 24 August 2020

★★★★★ 1/5

Google

I would not recommend this agency. I have been a tenant in a flat managed by Brand Vaughan for about two years. The property was nice but very badly insulated and the heating wasn't working at all in the bedroom. I sent several emails to mention the heating/insulation issues but they simply ignored them all... Moreover, the flat wasn't clean when we moved in, but we still spent a whole weekend cleaning as much as we could before moving out two years later. They still charged us a £40 cleaning fee... finally, we got our deposit back almost 6 weeks after check out... unacceptable.

Geoffrey · 24 August 2020

★★★★★ 5/5

Google

Brand Vaughan are amazing. They deal with everything professionally and quickly. Always someone avaiable to talk to and all so lovely. After having issues with our previous estate agents, they helped us move forward despite previous problems. Ollie and Jess have been amazing with helping us with our move in. Since moving in, our maintenance requests have been dealt with so quickly and they haven't complained once, even though we have been constantly calling. They have been flexible and accomadating as well as adhering to all the legal requirements. Couldn't recommend more!

Murti · 24 August 2020

★★★★★ 5/5

Trustpilot

Very helpful

Jay was great, really helpful and efficient. I was moved in 3 working days after viewing the flat. Thank you to jay and the team for such a stress free move. Highly recommend!

Elizabeth · 1 May 2020

★★★★★ 5/5

Trustpilot

Super service super sale thanks!

From initial enquiry to eventual sale they have been very impressive.Started with Glen who really appeared to know the value and pitch it perfectly.Just before we launched lockdown hit. When contacting during lockdown Damien took it through to the end. He again was spot on, appearing to know just when to ask for a bit more and then once sale was agreed knew how hard to push to get over the line.Super slick and super service really recommend to anyone!

Thomas · 18 August 2020

★★★★★ 4/5

Trustpilot

Rental Property

So far, Brand Vaughan has kept me up-to-date on the progress of my potential rental property as well as prompt and helpful in answering my enquiries.

Colin · 11 August 2023

★★★★★ 5/5

Trustpilot

Excellent agents

I have always found agents at Brand Vaughan to be very professional, efficient, helpful and charming.I feel I can trust them totally in taking care of renting my property.

Dr · 17 May 2023

★★★★★ 5/5

Trustpilot

I have been looked after by Abi Mallett…

I have been looked after by Abi Mallett who has been so kind and helpful. she's a credit to the business, and has made the stressful process of moving house a lot easier for myself and my housemates.

Ilon · 10 June 2022

★★★★★ 5/5

Trustpilot

Very quick easy communication and…

Very quick easy communication and friendly people working there

Nat · 29 July 2024

★★★★★ 5/5

Trustpilot

Selling a house during the pandemic. .......never easy.......,,

We have just sold our property in Kemptown. Selling a house, no matter when, is always challenging but attempting to find a buyer and then to complete the sale during Covid-19 has been a very harem-scarem process. Thankfully, Josh Pennycot from the Kemptown branch of Mischon Mackay has eased the challenge, been there to mop fevered brows and provided a trusted sounding board for us throughout the process.Josh helped enormously to smooth the selling process - his eminent communication skills, coupled with tact and a friendly demeanour, ensured our property was postively shown to a significant number of potential buyers. Then, once a decision was made on the sale, Josh helped both ourselves and the buyers through a torturous path involving the simultaneous exchange of contracts and completion.So - what could have been a total nightmare was, thanks to the help and professionalism of Josh and his colleagues at Mischon Mackay, a very manageable if not enjoyable process.

Ian · 29 May 2020

★★★★★ 5/5

Google

We have not moved in yet but our experience with Ollie and Lizzie and the team at Brand Vaughan thus far has been good. They are really friendly and feel less anonymous ie corporate.

John · 25 August 2019

★★★★★ 1/5

Trustpilot

if i could give -5 stars I would

if i could give -5 stars I would. if you want to get shouted at for reporting health hazards and thing you agreed to get fixed before moving in then by all means let via Brand Vaughan.

Harry · 2 July 2022

★★★★★ 5/5

Trustpilot

Very efficient and professional

Very efficient and professional, and very helpful with any queries we had in finding a place to rent. Abbie in particular was awesome in helping finalise our offer for a property and super friendly!

Callum · 2 November 2022

★★★★★ 5/5

Google

Ollie Taylor was really friendly and helpful, and has also been very quick to respond to any questions we have had about the house we have secured. Thank you very much!

James · 24 August 2020

★★★★★ 5/5

Trustpilot

Excellent service during COVID-19 lockdown

As a tenant of a property which is managed by Mischon Mackay we recently were in the unfortunate situation during lockdown of the macerator pump stopping working in the kitchen - this is required to pump all kitchen waste water out of the of the house, including the dishwasher and washing machine.I was very pleased to get a quick reply to my email from Jordan, at Mischon Mackay, on a Saturday morning to discuss the problem, and how diligently she worked with plumbers, including speaking to them on the phone in the evening after hours, to try to get the pump repaired asap during this difficult time when people are working with reduced staff and the difficulties of social distancing and lockdown. I am delighted (and relieved) to say the pump has been repaired and the engineers that attended were professional and compliant with all health and safety requirements at this difficult time. Excellent service - thank you!

Jan.e · 3 May 2020

★★★★★ 5/5

Trustpilot

During the changeover from one group of…

During the changeover from one group of tenants to another Brand Vaughan we very organised and reactive to my requests and speedily sorted everything out.

Michael · 16 August 2023

★★★★★ 1/5

Trustpilot

Unprofessional, Unknowledgeable and Immature

I had a problem with them as they were trying to get just my guarantor to cover more of the rent (3 times what I was meant to pay) as other guarantors could not afford that. I asked them to correct that, otherwise, I would start taking legal action. They told me that they would sort it out so that my guarantor was only covering my rent and I was told that it would be done in around 2-3 working days. About a week later, I get an email saying that I had two weeks to pay the remainder of my first month's rent. I told them that I would not pay any more until the previously agreed upon arrangements were sorted. So they canceled my contract with them.They are disgusting, unknowledgeable, and conniving. I am now glad that they have canceled my contact as I am now able to take them to court for my money back and they are unable to squeeze me for any more money. They will try to take advantage of you and tell you what you want to hear, but it is all smoke and no fire. When you ask them a question, you get "I don't know" and you better be happy with it otherwise they hang up and avoid you like the plague. The way that they have acted, is immature and unprofessional.

Tamz · 25 April 2020

★★★★★ 5/5

Trustpilot

Smooth

Scheduling the viewing was easy and efficient. The viewing was carried out smoothly in a timely manner, and the offer submission done online followed by a call for confirmation. Nothing to complain about.

A · 24 November 2022