Every review we hold for the Hove office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotDon't bother looking at their website…
Don't bother looking at their website for properties for sale as virtually none of them are available. We spent a whole evening looking at their website, looking at properties that were apparently available, spending time google mapping & google earth etc, making notes. We emailed to view 8 properties. Only 1 was available to view. Extremely frustrating. Other estate agents are more honest & put 'Sold STC' or 'Under Offer'. It would seem that they want it to appear that they have lots of properties on their books when the reality is they don't. I was advised by Brand Vaughn that it's a problem with their website - I really do not think this is the case. Then another member of staff informed me it was their policy to only apply 'sold' etc when contracts have been exchanged. Ridiculous because the property is not available once the offer has been made & accepted.
Lee · 25 February 2021
★★★★★ 5/5
TrustpilotExcellent service
They have been ever so responsive, helpful and quick delivering their service, also giving me different ways and options to get the most suitable service.
Alice · 24 April 2025
★★★★★ 1/5
TrustpilotI was informed a day before move in…
I was informed a day before move in that my house is not reeady to move in, they didnt provide any compensatation for my stay elsewhere.Very worst customer service experienced ever.
Sachin · 17 May 2023
Agent replied · 15 June 2024
Dear Sachin, we apologise for any inconvenience you experienced with us, this is not how we want any customer to feel when moving home with us. Please feel free to contact us to discuss this more.
★★★★★ 5/5
TrustpilotFlat sale from overseas during the lockdowns - great job!
Thank you for dealing with my flat sale, the team were very professional with excellent communication, especially important as i was selling my property from overseas during the corona virus lockdowns. I would recommend the MM team - specifically Thomas whom i dealt with mainly. Good job
Karen · 12 March 2021
Agent replied · 25 December 2024
Hi KarenThank you so much for your kind words about the team at our Hove Office and Tom in particular. Whilst the world is a smaller place these days I have no doubt that the distance adds extra pressure so it's great to hear that the team provided you with excellent communication throughout the p rocess. Glad we were able to help. Thanks againSteve
★★★★★ 5/5
GoogleFirst-class managing agent, impossible to get through to them by phone but thankfully they are fast to email or call back when needed
Ian · 27 November 2023
Agent replied · 23 August 2024
Thank you so much for your review, we appreciate your feedback.
★★★★★ 1/5
TrustpilotVery bad agents
Very bad agents. We was falsely informed about a property been told we would be suitable, went to view it was met by stuck up woman who looked us up and down and looked down her nose at us, she asked had we questions we had 3 and she knew answer to none.Filled in application and ready to pay holding fee, guy phonedfor card details and said what was name of guarentor and told him we had already been thru all this with office bird, he replied so you've no guarentor I said no he hung up on me. Wrote a complaint to their head office and got no reply. Why are workers in estate agents all stuck up and rude ? In their shiny suits and turned up shoes.
NIEL · 14 December 2020
★★★★★ 5/5
TrustpilotA fantastic agent
A fantastic agent. Having had my property on the market with a competitor who failed to get any traction, MM sold my house in 11 days for near on the asking price. The other agent told me to drop the price by £10k.Would recommend them to anyone. They were fantastic through the entire sales process.
Sam · 30 March 2017
Agent replied · 25 December 2024
Thank you Sam, we are delighted we managed to achieve you the price you were looking for and that you were happy with our service. If you do recommend us don't forget to let us know as we do offer a refer a friend scheme and we would love to tell you more about it. Contact us on 01273 821 800 to find out more.
★★★★★ 1/5
TrustpilotTerrible Rental Agency
Awful experience. Been renting for 20 years and never have experienced any organisation that treats its tenants worse.
Oi · 15 March 2024
Agent replied · 15 June 2024
Thank you for bringing your concerns to our attention. We apologize for any difficulties you encountered during this process. Please reach out to us directly at 01903215631. We hope to have the opportunity to make things right.
★★★★★ 5/5
GoogleBrand Vaughan's letting process is automated and very efficient making it very straight forward. Special thank you to Ollie Taylor who was very helpful, answering all our questions right away. Thank you Ollie!
Pablo · 24 August 2020
★★★★★ 5/5
GoogleOllie was very helpful when we were picking our student property for next year. He was very honest and trusting and helped guide us to get the house we wanted easily! Thank you.
Grace · 24 August 2020
★★★★★ 5/5
Trustpilot5 stars agent
II did live in a flat managed by Brand Vaughan for 7 years. Never had a problem with them. They were very honest and helpful.
Costinel · 6 October 2023
Agent replied · 15 June 2024
We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Brand Vaughan.
★★★★★ 4/5
TrustpilotOverall I had a really good experience…
Overall I had a really good experience with MM.especially Ms. Jenny Hopkins was very supportive and tried to explain the process step by step. I highly recommend them.
Demie.owns · 28 September 2021
★★★★★ 5/5
TrustpilotBrand Vaughan provide a great service…
Brand Vaughan provide a friendly service, take all the stress out of managing a rental property.
Pierre · 26 July 2025
★★★★★ 5/5
TrustpilotInternational Landlords perspective
I live in Australia and as a consequence I have to have confidence that my property is being well managed because I’m not able to oversee things myself. Most important of all they are considerate of the needs of both landlords and talents which for me is only fare
Max · 23 July 2020
Agent replied · 15 June 2024
Thank you so much for your feedback Max. Best wishes for life in your new home and we will pass your kind words onto Kamila.
★★★★★ 5/5
TrustpilotVery helpful and professional
Abi contacted me in regards to my application to rent a place. She was so helpful and friendly and got back to me when she said she would. Thank you so much for all the help! Really appreciate it.
Ella · 9 June 2022
Agent replied · 15 June 2024
Thank you Ella, we will pass this on to Abi.
★★★★★ 5/5
TrustpilotJenny and Natasha were both very…
Jenny and Natasha were both very helpful and attentive to my emails, thanks to them we were able to find a perfect place. Can’t wait to move in!
Majid · 7 September 2021
★★★★★ 5/5
TrustpilotReally friendly team and great with…
Really friendly team and great with communications - far more responsive and attentive than any other agents I have used before. Highly recommend them.
Dean · 20 October 2023
Agent replied · 15 June 2024
We are thrilled to hear this, thank you so much for your review Dean.
★★★★★ 5/5
TrustpilotLandlord's review
I have been a landlord in Brighton for 20 years and been through many different agents for tenant introductions over the years.Brand Vaughan are in my opinion undoubtedly the best. Very professional and efficient. I highly recommend.
George · 1 September 2022
Agent replied · 15 June 2024
Thank you for your feedback George, This is great to hear.
★★★★★ 5/5
TrustpilotProfessional, Friendly Service
Excellent service so far - very responsive and my flat was let within 2 days of going on market! Many Thanks Abi, Jenna and team.
Fergus · 22 February 2022
★★★★★ 5/5
GoogleOllie Taylor helped my friends and I sort out our house for the 2023/2024 academic year, super smooth process and very friendly. Thanks mate 👍 …
Max · 24 August 2023
Agent replied · 23 August 2024
Great to hear, thank you Max
★★★★★ 5/5
GooglePretty good, they’re pretty good, think we had a viewing from either Maisy or Beth and they we pretty good, they’re pretty quick with their correspondence
Tom · 24 August 2023
Agent replied · 23 August 2024
Thank you for your feedback Tom
★★★★★ 5/5
TrustpilotCharlotte was a great estate agent
Charlotte was a great estate agent. Very approachable, professional, and excellent communicator. She kept us up to speed at all times through the buying process, and kept abreast of all developments along the chain. Good job! Thankyou.😊
Dean · 7 July 2018
★★★★★ 5/5
TrustpilotDamien and Holly were great with the…
Damien and Holly were great with the sale of our property, and remained professional, efficient and understanding, especially when we lost two buyers through no fault of theirs. Would recommend them.
Claire · 16 December 2020
★★★★★ 5/5
TrustpilotVery professional and knowledgeable A****
Had a very professional and knowledgeable service with Michon Mackay, in particular Sarah Mc. I could get in touch easily and had all my questions answered and queries dealt with in a quick and efficient manner. Highly recommended.
Scott · 12 April 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
