Trusted Agent profile · Hove
★★★★★
1,607 reviews across 2 platforms
117-118 Western Road, Hove, BN3 1DB
Brand Vaughan New Homes's office in Hove, at 117-118 Western Road, is rated 4.3 out of 5 across 1,607 reviews on two platforms, including 487 Google reviews rated 4.0.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
TrustpilotThe Rottingdean office were great
The Rottingdean office were great , John and Charlotte were very professional and always there when we needed information and knew when to push to get the contract signed !We would certainly recommend them to others .
5/5
TrustpilotExcellent Service
Excellent Service - brilliant result!Steve, Sarah and the team provided an exceptional experience during the sale of my property, right from start to finish. You will not go wrong at all selecting this team to sell your property. Thank you!
4/5
TrustpilotA Safe Pair of Hands
The lovely, super organised staff (Mollie, Olga, Jenna and Emily) at Brand Vaughan made finding a flat in a highly competitive rental market a lot quicker and easier than it might otherwise have been. Even though they were mega busy, they always picked up the phone to answer any queries, and I always felt that they were rooting for us to find somewhere. I'm so happy that the flat we eventually secured is managed by Brand Vaughan, as I feel that whatever happens with the flat or the tenancy, the staff are on our side and ready to help.
5/5
TrustpilotNot the easiest or the most…
Not the easiest or the most straightforward of house moves, but Beth and her colleagues were always there at the end of the phone and went out of their way to keep me informed, from placing the offer to completion. I cannot recommend them highly enough.
HI SallyThanks for your review, when a sale isn't straightforward it's always good to have a team like Beth & Lisa on your side. As you say they will go out of their way to get to the bottom of things and keep it all on track. Kind regardsSteve NeocleousMishon Mackay
4/5
TrustpilotPreston Park branch
Jacob and the team at Preston Park handled our purchase very well. Managed the delicate balance between clearly acting in their client's best interests and ensuring we were kept on-board as purchasers. Professional, punctual, and responsive. A very good estate agency.
5/5
TrustpilotPositive first experience with Brand Vaughan.
We recently purchased a buy to let property which was being marketed by Brand Vaughan. They seemed efficient and professional and so we decided to employ them to let and manage the property. So far we have been very impressed with the level of service. The contracts were produced quickly and efficiently and they were able to find a tenant very quickly. Monthly payments have been on time and their financial statement is clear and prompt.We have now let another property through them!
5/5
TrustpilotVery help
Very help, nice young lady
Thank you for your kind review!
5/5
TrustpilotConnor and Lucy have been super helpful…
Connor and Lucy have been super helpful and helped us secure our ideal property really quickly! Great customer service.
Great to hear this! Thank you, we appreciate your feedback.
5/5
TrustpilotMy experience was very positive
My experience was very positive! They were very clear and concise and answered all my questions. Made my move seamless.
Great to hear this, thank you so much for your review Holly.
4/5
TrustpilotOnly one flaw
BrandVaughan let a flat for us in Hove. They have been our agents for many years originally know as Tanat Jones. My one concern is that when they organised the Electrical Certification review they used the same company who submitted the quotation for the work to be done. Surely it is possible to engage a professional consultant who solely does reviews and then engage electrical contractors to quote for the work required. This would ensure that owners have complete confidence in the process.Apart from that BrandVaughan showed their usual exceptional ability in churning the letting of our flat.
1/5
TrustpilotAbsolutely terrible letting agents AVOID!!!
Absolutely terrible letting agents, I will avoid them like the plaugue in the future. After ending my tenancy they tried to sting me for cleaning costs for 400.00GBP!!!!!. The house was immaculate at the end of my tenancy, I was sadly conned out of a third of my deposit because of poor management who tell complete lies in order to keep your money. Avoid " Manager " ( I use the word loosely ) Kerri Standing at all costs. Vile unnapproacable and totally unprofessional. Utterly let down.
5/5
TrustpilotWarm and friendly staff
Warm and friendly staff. Have been speaking to team Brand Vaughan for about a month enquiring various properties for letting and so far happy with the experience in finding a suitable property in a short span of time.
Great to hear, thank you Sherin
5/5
GoogleEasy to work website with a helpful agent which answered all our questions. The team in the office were all nice did their best to support us in the process.
Great to hear, thank you Rory
5/5
GoogleThe Brand Vaughan sales team were excellent on our property sale that lasted over 2 years with plenty of twists and turns along the way. 5 star service from a great team, thank you for all your hard work 👍 …
Thank you for the 5 star review James.
5/5
GoogleHad a very positive experience with Brand Vaughan. I was looking for a new apartment to rent and the whole process was seamless. Everyone I have dealt with at the lettings agency has been very friendly and professional. Would highly recommend.
Thank you for the review Manu.
5/5
TrustpilotBest Lettings Team!
Best Lettings Team!Emily, Josh and Jenna were beyond amazing delivering a fast and kind service.They’ve helped me and supported me all the way through.I couldn’t recommend Brand Vaughan enough.
5/5
TrustpilotKnowlegeable and considered advice - great service!
Tina Templeman provided useful advice and insight on the potential options related to our property. She demonstrated that she was knowledgeable about the local property market and leveraged her previous experience from our earlier purchase to inform her thoughts and comments with regards to our future plans. It was a pleasure to meet with her - great service!
Hi Cheryl, thank you so much for your kind words and we wish you well with the further planned work, we are happy to continue to advise on any improvements proposed where needed. Thanks again
5/5
TrustpilotWhat should have been a straightforward …
What should have been a straightforward chain was fraught with hurdles but Glenn and Damien helped us over each and every one. They were always on hand, always professional and we even managed a few laughs along the way. Their support and assistance has been very much appreciated and we have already recommended them to others. Thank you!
Thank you for your wonderful words about our team at Portslade. We know how stressful moving house can be so to hear that they even manage to bring a touch of humour to the process is great.
5/5
TrustpilotI am a landlord renting out my flat for…
I am a landlord renting out my flat for the first time. I chose Brand Vaughan as Mollie seemed very nice and valued it the highest of all the agents I had round. A morning of viewings was quickly booked in and they found a tenant for the full asking price straight away. All in all the whole process was very quick and efficient and I would thoroughly recommend Brand Vaughan if you are looking to rent your property.
5/5
GoogleOllie Taylor has been outstanding when it has come to assisting us, if the service he has provided is even half of a reflection of how Brand Vaughan conduct their business then I would definitely recommend.
5/5
TrustpilotThe staff always do their very best…
The staff always do their very best especially in Very difficult circumstances.Sarah is extremely Patient.
5/5
TrustpilotGlenn helped us get a buyer for our…
Glenn helped us get a buyer for our house very quickly. We then struggled and eventually failed to find what we were looking for and eventually had to withdraw. The service was very good and professional throughout the process, including the photography, viewings and keeping both parties informed.
Hi RichardI'm really sorry that you couldn't find anywhere and that as a result the process ground to a halt but it's good to hear that Glenn was able to provide you with a very good service. Needless to say we'd be very happy to help in the future if you decide to give it another go.Steve Neocleous
5/5
TrustpilotWe experienced superb communication…
We experienced superb communication from the team at Brand Vaughan! The entire process seemed super organised and made us feel at ease. Thank you guys :))
Thank you so much for your review Lucie, we appreciate your feedback.
5/5
TrustpilotCan't fault Brand Vaughan.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Brand Vaughan New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hove.
