Trusted Agent profile · Hove
★★★★★
1,607 reviews across 2 platforms
117-118 Western Road, Hove, BN3 1DB
Brand Vaughan New Homes's office in Hove, at 117-118 Western Road, is rated 4.3 out of 5 across 1,607 reviews on two platforms, including 487 Google reviews rated 4.0.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
1/5
GoogleWe have wasted an entire month chasing up things that should have been taken care of before we even moved in. They are taking both us and the landlord for a ride.
Dear Henry, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation. Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
TrustpilotI would like to personally thank…
I would like to personally thank Alexandra and Josh from the Brighton office, for their excellent service after the death of our father. I found them efficient,kind,helpful and would highly recommend them. They went over and above the call of duty.
5/5
TrustpilotA letting agent that goes the extra mile
Fantastic service & support from amazing Joshua at Brand Vaughan! Super helpful in securing us our next property. Excellent communicator and knowledgeable. Goodlord referencing platform made the process so easy and super quick! We are very happy to be renting with Brand Vaughan.
Thank you Aimee, we will pass your message on to Joshua.
5/5
GoogleSo far Jack Taylor has been excellent service, being attentive and responding quick. His effort in finding my student friends and me a house has been very impressive, looking forward to other houses he has to show me.
5/5
TrustpilotGood work for a good result
Amy lead the sale and Sue the followup to completion.They have been keen and kept me informed throughout the process. An initial buyer pulled out and we reviewed strategy from which a more enthusiastic buyer emerged. Overall I'm satisfied that we found a realistic price that worked for all parties.
Hi Mr SchoffThanks for taking the time to review the service you received. Amy & Sue are extremely hardworking and it's great to hear that despite an initial false start that they got things back on track for you. Thanks againSteve Neocleous
1/5
GoogleI have called this letting agent today as my daughter had locked herself out of her room, I left a message and I am still waiting for them to call me back! This is how they look after female students in Brighton folks!
2/5
TrustpilotFailed to turn up to value the property…
Failed to turn up to value the property several times! Then fails to provide a valuation. After a few weeks I asked for the valuation. They sent within 30 minutes. Significantly undervalued compared to neighbours houses and another estate agent. Had wanted to use them but not now. Not impressed.
1/5
TrustpilotUnprofessional and Hopeless Service…
Very unprofessional and hopeless services. Filled in the Rent application after viewing, but no reply. Called them twice no one returned my calls. Do NOT recommend it. You’ll be disappointed
We are so sorry to read about your experience and would love to put this right, I understand our lettings team has tried to contact you by your mobile. Please reach out to us directly on 01273221101. We hope to have the opportunity to put it right.
5/5
TrustpilotMishon were extremely proactive in…
Mishon were extremely proactive in sales stage, and used their extensive database to secure an offer above expectations. And throughout the rest of the process they were friendly and efficient. Really excellent, specially praise to Amy and Chris
5/5
TrustpilotLewis Innes
Lewis Innes, Property ManagerI was very impressed with the prompt action Lewis took in regards to a recent plumbing problem in my property. He kept me informed throughout and was professional and helpful at all times
Thank you very much for your feedback David.
5/5
GooglePaul Saso and Cambridge Residential are the best in Brighton. I`m so grateful for Paul, because without him we couldn`t have our new flat. He is so helpful, kind and professional. Big thank you Paul and all the best! Absolutely recommended! 5* from me!
5/5
TrustpilotWe've had a great experience with Brand…
We've had a great experience with Brand Vaughan so far; I've been renting with them for the past two years and have had no issues. Also with the letting of this flat the communication was clear and speedy!
Thank you for your review Katie.
1/5
TrustpilotIt’s been a difficult 18 months or so…
It’s been a difficult 18 months or so for everybody. What with Covid and then having the dreadful news that the house you’re settled in it’s going to be sold and you have to go and find somewhere else to live is one or is the most stressful things your ever going to do.So Brand Vaughan😔 where do I start🤔The extremely RUDE members of staff!!! Apart from one ladies. Thank you for being human The LIES to awful to imagine , but so very true. Having our Deposit taken and not returned because of some document, your told to sign because if you didnt we’d loose the house if you don’t pay Immediately!!! Then we find out that the house you're going to rent was meant to be unfurnished as “promised”and it’s now having a list of items removed. We had to chase this up numerous times over the course of 3 weeks,Only to be lied to. then at the very last minute only a few items are being removed. Yet a member of the team barefaced lied to us and said to us great news, the furniture is all being removed. Turns out that was rubbish.So on some technicality that is Tied with the Referencing company,Who when I called to challenge about this will deny all knowledge of it and say- it’s nothing to do them it’s down to brand Vaughan. And you’ve lost £400.we’ve emailed BV and asked for a break down of charges but still 5 days later haven’t had a reply.They never call to keep you updated , they only tell you what you want they think you want to here. Make sure you get all info in email , As one member of their team has an amazing Ability To be so very forgetful and denied everything she said !!! despite my partner writing it down and then throw out she’s being “you’re being aggressive and rude card.”😧And then refused to deal with my partner this was just completely unfair and extremely unprofessional. Tbh It never felt as though we were good enough, despite everything and my partner and I foster and the discrimination was disgusting. She was told no due to her job..and her income did count!?And to summarise. My partner and I my family have rented for 19 years with various agents and all of them have been a pleasure to deal with apart from these guys these guys are number one?? and a word to the wise when you do call up and express an interest in a rental or purchasing a dream home you will hear nothing but a wonderful number one they are on the voice messages it will drive you insane in my opinion and my opinion is my opinion they are by far no where near number one. Disgraceful bullies Nasty unethical lying creatures do not use this company. If by some miracle you do mange to rent from BV watch out sharks in suits!!!! I am taking this further with the property ombudsman and on the mark property regulators as the way we’ve been treated/robbed is not ok!
5/5
GoogleReally great service from Bran Vaughan. Always professional when ever I’ve spoken with them and went above and beyond to help sort out my problem. Would recommend this company if ever moving to the area, I dealt with James in the office.
5/5
GoogleJimmy and his team at BV have provided an exceptional service. We have moved 7 times before but never experienced such professional, friendly and efficient service from the initial marketing to the support received through to completion, we can't recommend them highly enough.
5/5
GoogleBeth lilley showed us round a couple houses and helped us find the perfect student house at a good price. She explained things well and had a fun and positive attitude
Thank you for your review.
5/5
GoogleThank you team at Brand Vaughan! I thoroughly recommend both sales and lettings with this company: always very helpful and quick to reply to emails and phone calls, corresponding with the relevant people to complete the sale of my previously rented property.
Thank you so much Maryan.
5/5
TrustpilotDamien Dunford is a true professional…
Damien Dunford is a true professional and we felt very much 'looked after' throughout the sale of our much loved family home. Damien helped out with managing all the relationships (with the buyers and solicitors), so we didn't have to. Highly recommended.
5/5
TrustpilotGreat service from the whole team at Brand Vaughn
Great service from the whole team at brand vaughan when helping us secure a rental property after a stressfull month of searching. Very proffesional and friendly throughout the whole process. A massive thank you to jenna and mollie for all your help!
Great to hear we could help you through your property search Jackson. Thank you for the 5 stars.
5/5
GoogleOllie was a wonderful agent to us his bubbly and chirpy personality really enhanced the viewing experience ! He's a great member of the team and helped me find my second year uni home which I am incredibly happy with.
5/5
GoogleOne of the most pleasant experiences we have ever had finding a property! Our agent Lerryn was excellent and we cant thank her enough for helping us find our perfect flat. We would strongly recommend Brand Vaugn to anyone :)
5/5
TrustpilotGreat viewing
Great viewing. Really fast at getting back to us after viewing a rental property which we loved. Thanks!
Thank you for taking the time to share your positive experience!
1/5
GoogleHappy to take money but if you need them to do some repairs , you have to wait ages for poor quality work…
We apologize for any difficulties you encountered during this process, as we can't see your full name on the review site please reach out to us directly on 01273221101. We hope to have the opportunity to put it right.
5/5
TrustpilotI was most impressed with our initial …
I was most impressed with our initial meeting. Thanks Ian ?
Thank you Ian for the feedback, we do hope we have the opportunity to continue the service level during the sales process with you.
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