Trusted Agent profile · Hove
★★★★★
1,607 reviews across 2 platforms
117-118 Western Road, Hove, BN3 1DB
Brand Vaughan New Homes's office in Hove, at 117-118 Western Road, is rated 4.3 out of 5 across 1,607 reviews on two platforms, including 487 Google reviews rated 4.0.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
TrustpilotWe would like to thank Alexandra ad her…
We would like to thank Alexandra ad her team at the Kemptown office for their excellent handling of what became a complicated and protracted purchase. Alexandra is clearly a professional and highly experienced agent, we highly recommend her to purchasers and vendors alike.Many thanks,Jeff and Fiona.
5/5
TrustpilotBrand Vaughan - professional and responsive!
Brand Vaughan is managing our property with the utmost dedication to communication and professionalism. It is reassuring to know that they are on top of the day to day management. They have proactively reached out to us with relevant information and have been quick to respond to emails.
Thank you for your feedback Caryn.
4/5
TrustpilotHeartfelt thanks to Lizzy
I would like to commend the devoted and responsible working attitude of Ms. Lizzy Van Orden of Brand Vaughan. With her service and help, I feel more substantive support in my tenancy issues. I'm certain she is a jewel in her company.
Thank you so much for your feedback, we will pass this on the Lizzy
5/5
TrustpilotDamien - Portslade office
Damien from the Portslade office has from day one been helpful & informative at each stage of the completion. Also when taking some leave advised who the contact would be & when he would return. Everything has been plain sailing. Highly recommended.
5/5
TrustpilotWhy you should use MishonMackay
Would highly recommend Maria at MishonMakay. Thoughtful, extremely helpful and very efficient. Her attention to detail is next to none. Maria’s team also have the same ethics and in my dealings with Claire this showed through.
5/5
TrustpilotGreat customer service
We sold a house recently through BV which was a complicated and drawn out sale. At all times their team kept in touch and ensured that the painful process progressed as smoothly as possible.
Great to hear this, thank you so much for your review.
5/5
TrustpilotGood communication and quick responds…
Good communication and quick responds to any questions and concerns.
5/5
TrustpilotA big thank you to Mark, Tom and the team for going the extra mile and genuinely caring about ensuring our sale was a success. I wouldn't hesitate to recommend their services.
A big thank you to Mark
Hi BryanMany thanks for your very positive review about Mark, Tom and the team at our Hove Office. You were certainly in safe and experienced hands and it's good to hear that you would be very happy to recommend us to others. Thanks againSteve Neocleous
5/5
TrustpilotEasy to deal with
The team at Brand Vaughan were really helpful throughout the property search process, regularly sharing potential properties of interest with me according to my brief. When I found the right place, they were quick to help me with the process and ensure everything ran smoothly.
Happy to hear we could make the process as smooth as possible for you Joanna, thank you for your review.
5/5
TrustpilotRenting a flat
Staff have been very nice and supportive over the phone.
Thank you for your feedback! We’re glad to hear that our staff have been nice and supportive over the phone. If there’s anything more we can assist you with during your flat rental process, please don’t hesitate to reach out!
5/5
GoogleHad a great viewing yesterday with Brad. He wasn’t due to do the viewing however, happily stepped in at the last minute which I really appreciated as I had travelled to get there. Thank you
Thank you for your feedback Karen.
4/5
GoogleVery profesional with how they dealt with me as a perspective tenant. Were always ontime and helpful during house veiwings and very flexible when I had to ask for rescheduled veiwings. I letting agency I feel I can trust and would be happy to use again.
Thank you for the feedback James.
4/5
TrustpilotI was contacted about the issue very…
I was contacted about the issue very quickly and it was resolved very quickly. I was constantly being reached out to to check on the progress which i really appreciated!!!
1/5
TrustpilotTake no responsibility and terrible customer service
I live under the tenant of Brand Vaughan, who have flooded my place 3 times in less than 3 years.Despite admitting liability brand Vaughan take no responsibility, needing constant chasing even for a response and clearly do not want to do any work.Having properties I own and rent out, I will make sure never to use brand Vaughan - terrible customer service.
5/5
Trustpilotgreat experience!
Very helpful agents, and so grateful for their help in finding us a perfect flat! Thank you so much :)
Thank you for the positive feedback! We're glad we could assist you in your journey. We're here for any future needs you may have.
5/5
GoogleWould like to say a huge thank you to Jack, Lizzie and the rest of the BV team! They have made this move so smooth and were quick to respond to our every question. Highly recommend these guys, a great service.PositiveResponsiveness
5/5
GoogleHuge thank you to Jack Taylor for making my move to Brighton so easy. He was professional and helpful, not to mention brilliant at his job. Moving in times like this is very stressful but he's made the experience a breeze.
5/5
TrustpilotDAMIAN
SO CHILL. ALSO PROPA FRIENDLY COMING ROUND. NEVER WITHOUT A SMILE. ALWAYS HAVE GREAT CHATS WITH HIM. HAD A INSPECTION WITH HIM TODAY. WAS SOUND AS EVER
Thank you for taking the time to share your positive experience Eddie.
5/5
GoogleGreat Letting Agents. Easily one of the best in Brighton. They are very good to deal with as I have only viewed properties from them
Thank you for taking the time to share your positive experience! We're overjoyed to have played a role in your journey.
5/5
TrustpilotSALE OF MY PARENTS HOME
SALE OF MY PARENTS HOMEAmy managed the sale of my parents property. She was absolutely amazing!! Amy was very supportive throughout the sale process and always on hand to deal with queries etc.
5/5
TrustpilotIt's great property and area is so…
It's great property and area is so clam. The agent(Lucy) from brand vaughan is so nice while showing the property and explaining the things.
Thank you for taking the time to share your positive experience! We're overjoyed to have played a role in your journey.
5/5
TrustpilotGreat Service
Great Service, helped me through a difficult experience always helpful, kind and polite.
Thank you for your kind feedback!
5/5
TrustpilotNo Stress
Lucy gave me a great little tour of the flat, very personable and easy to chat to. Holding deposit down and just referencing to go so a v quick turnover. Thanks Brand and Vaughan!
We are thrilled to hear this, thank you so much for your review.
5/5
TrustpilotI really enjoyed my renting experience…
I really enjoyed my renting experience with Brand Vaughan. The viewing arrangement was highly efficient and smooth. The whole process is great. Highly recommended !
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear about your positive experience with our services.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Brand Vaughan New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hove.
