Trusted Agent profile · Hove

Brand Vaughan New Homes Hove reviews

4.3

★★★★★ Great

1,610 reviews across 2 platforms

117-118 Western Road, Hove, BN3 1DB

Brand Vaughan New Homes's office in Hove, at 117-118 Western Road, is rated 4.3 out of 5 across 1,610 reviews on two platforms, including 487 Google reviews rated 4.0.

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4.0 / 5

487

Reviews on Google

This office

Trustpilot logo

1,123

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Hove office, from every platform, shown as written. First names only.

5/5

Trustpilot

Professional team in the Kemp Town …

Professional team in the Kemp Town office. As a first time seller they guided me through the process with regular updates. I had already moved up north and I was confident that they were very capable and experienced overseeing my sale. Although I liaised with all the team it was Dani who was dealing with the final part of the sale and worked hard to get to the sale

Terry · 15 July 2017

Agent replied · 25 December 2024

Thank you Terry for your kind words. We know how daunting it can be selling for the first time so we really try to keep our customers fully informed and guide them through the process as best we can. We hope you have settled in well into your new home.

1/5

Google

Nightmare experience. Would give them a 0 if I could. They do the landlord's bidding, never the tenants. Watch out for damages before renting from them, they will do their best to avoid the landlord paying for the necessary repairs. Make sure you have the property inspected and professionally surveyed before signing contracts. Or you will rent a broken property for way more money than you should pay. BV students, 10 times worse.

Don · 24 August 2023

5/5

Google

Abi was very professional in the way she helped us through the process. Our tenants also commented on how impressed they were on her knowledge and understating of the property, as well as the local area.PositiveProfessionalism

Marie · 24 August 2022

5/5

Trustpilot

Glenn has been really great

Glenn has been really great, proactive and honest, would definitely recommend.

Finnbarr · 17 August 2021

Agent replied · 25 December 2024

Hi FinnbarrThanks for your positive comments about Glenn, proactive and honest is a great description! Thanks againSteve Neocleous

5/5

Trustpilot

Very helpful

Sarah was exceptionally helpful throughout the sale, getting in touch regularly and letting me know how the vendor's side was progressing

Katie · 4 April 2017

Agent replied · 25 December 2024

Hi Katie, we are delighted you have felt you have been kept fully informed of progress throughout the process and that Sarah was helpful during your dealings with her. We do hope you are settling in to your new home and if you need any further assistance please don't hesitate to contact us.

5/5

Trustpilot

professional and timely

I was helped by ellie in a very professional manner and was tending to every query i had very quickly.

Elliott · 16 October 2024

Agent replied · 25 December 2024

Thank you for your kind feedback!

5/5

Trustpilot

Excellent service!!

Thanks again to the team in Hove for all their excellent marketing and hard work. A special thank you to Amy who kept the sale alive along a bumpy road of glitches. Very professional and nothing was too much trouble for her. I truly recommend this team!

David · 3 September 2020

5/5

Trustpilot

Helpful and polite

All the representatives I spoke to were very helpful and polite. Processes all straightforward - and I am happy to recommend this company.

Tania · 28 August 2024

Agent replied · 22 October 2024

Great to hear this! Thank you.

5/5

Trustpilot

Excellent Service

Having bought my property from Brand Vaughan c. 8 years ago, it was a no brainer to appoint them to sell the property again. They valued the property higher than local competitors, requested a very fair commission rate and they exceeded my expectations on the offers I received. Although there was a frustrating legal negotiation, the agents and sales progressors were pro-active and attentive throughout this process. Would highly recommend.

Alex · 30 October 2023

5/5

Trustpilot

They replied quickly

They replied quickly, and I knew exactly what was happening and what the process is like. They were upfront and transparent and I felt like they cared about my opinions on properties and made steps towards action.

Sahra · 22 November 2023

Agent replied · 15 June 2024

We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.

5/5

Trustpilot

Brand Vaughan are fantastic

Brand Vaughan have been great and so helpful in my search for my first flat to rent. The agent at the viewings and in the office were fantastic and I now have a new home! Thanks again for all your help

Amnah · 12 August 2023

Agent replied · 15 June 2024

We are thrilled to hear this, thank you so much for your review Amnah.

5/5

Trustpilot

Really helpful for first time renters

Really helpful for first time renters! Answered all my questions perfectly and made the process seem really easy!

C · 7 November 2024

Agent replied · 25 December 2024

Thank you for your feedback!

1/5

Trustpilot

Student team are inadequate

Student team are inadequate, never answer the phone and take weeks to reply to simple emails. Landlords stay clear.

Harvey · 22 October 2024

Agent replied · 25 December 2024

Thank you for sharing your feedback. We’re sorry to hear about your experience with our student team and the delays in communication. Your concerns are important to us, and we’re committed to improving our services. Please feel free to email us at ReviewsBV@brandvaughan.co.uk so we can address your issues more effectively.

5/5

Google

Many Thanks to Jason and his team in assisting us to purchase our property in Brighton in less than 7 weeks from Start to Finish including finding us a very competitive Mortgage. Kept us informed every step of the way and got back to us straight away when we required any information.

Neil · 25 August 2017

5/5

Google

Brand Vaughan are a fantastic company with a team of highly experienced lettings staff. Kirsty has been looking after our rental properties for a number of years, and her sunny personality, wide knowledge of the industry, and efficiency are outstanding. Would thoroughly recommend Brand Vaughan, and thank you Kirsty!

Stephanie · 25 August 2019

5/5

Google

Brand Vaughan have been so good during our tenancy, always getting back to us straight away with answering calls and emails and with really good customer service. A guy named Ollie was also so lovely going around the viewings, being very smiley and chatty to everyone. Overall fantastic experience.

Tanya · 25 August 2019

5/5

Google

A big thank you to Helen and the rest of the team for making it so easy for me! I really appreciated not only the speed in finding me tenants but also the great friendly service :-). I find this branch a pleasure to work with!

Michaela · 24 August 2020

5/5

Trustpilot

Fantastic service

Well, I don't know how to say this, but estate agents have a particular reputation, and my past experiences have not been good on the whole. Well, I also like being proved wrong. George, Tom and their team in Brighton (7 Dials Branch - not sure if that is Brighton, Hove or Preston Park) and everyone associated with the sale of my house acted brilliantly, honestly, swiftly, and were just wonderful throughout the ups and downs, and tricky bits. No call or email, however fraught, went unanswered; response was always swift and acted upon. I only know this branch, but from this I can honestly say that they were wonderful, and I would highly would recommend this team.

David · 29 November 2022

5/5

Trustpilot

Joshua Jiminez at Brand Vaughan was…

Joshua Jiminez at Brand Vaughan was always professional, friendly, and helpful. When the apartment we wanted wouldn't accept a dog he quickly found us another wonderful option. He had access to the best rentals and we found a terrific place.

Geoffrey · 8 August 2023

Agent replied · 15 June 2024

We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Brand Vaughan.

5/5

Trustpilot

Natasha has gone over the top with…

Natasha has gone over the top with keeping me informed all the way. Nothing was too much for her all questions were answered and paper work given on time. Thank you Natasha and Thank you MishonMackay Good job all round

Joan · 12 November 2021

5/5

Trustpilot

Great service!

They were great from the start, always keeping us up to date with new properties. They were easy to contact and booking a viewing was straightforward. We managed to rent the property within hours of viewing it. Great service!

Ana · 31 August 2023

Agent replied · 15 June 2024

Great to hear this, thank you so much for your review Ana.

5/5

Google

I would just like to say a special thanks to everyone on the Brand Vaughan team for helping me and I would recommend anyone who is interested in finding a property in Brighton to come to them FIRST !!!

Papa · 24 August 2023

Agent replied · 23 August 2024

Thank you so much Papa. Best wishes in your new home.

5/5

Google

I have used BV for two houses now and both times have been a stress free experience. Any questions and worries I have had have always been answered quickly and professionally by our agent (Beth). Overall a great experience.

Renae · 24 August 2023

Agent replied · 23 August 2024

Great to hear, thank you Renae

5/5

Google

We are currently dealing with Lerryn Begley whilst going through the process of renting a new property. She has been more than efficient, extremely accommodating and has so far made the process as easy and stress free as you could hope for. A huge thank you Alex Turpin

Alex · 25 August 2019

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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