Trusted Agent profile · Hove
★★★★★
1,610 reviews across 2 platforms
117-118 Western Road, Hove, BN3 1DB
Brand Vaughan New Homes's office in Hove, at 117-118 Western Road, is rated 4.3 out of 5 across 1,610 reviews on two platforms, including 487 Google reviews rated 4.0.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
TrustpilotI was very impressed with the service…
I was very impressed with the service provided by Brand Vaughan. It was a difficult situation as it was a multi-agent property, but the lettings team, and especially Mollie and Olga, supported me throughout the process and secured me a property that I am very happy with!
5/5
TrustpilotThanks so much Josh!
As a first time renter after many years of home ownership, I’m so grateful to Josh for his help and support getting me in to my dream home! I really felt like he was with me every step of the way!
We are thrilled to hear this, thank you so much for your review.
5/5
GoogleI went into renting my first property with some trepidation - everyone has estate agent horror stories- but I shouldn’t have worried. Helen Pope was fantastic, she allayed my worries immediately and was nothing but professional from start to finish. She’s a real credit to Brand Vaughan and I’d use them again in a heartbeat.
5/5
TrustpilotJohn was very professional and …
John was very professional and supportive through a difficult conveyancing. He was able to respond always quickly and effectively. I would highly recommend him.
Thank you Sarah for your kind words about our senior Negotiator in Rottingdean, John. Congratulations on the purchase and do let us know if we can help any further.
1/5
TrustpilotMoney for Nothing
My missus' boy is renting from this bunch of charlatans - leaky roof for 6 weeks and last week the bathroom ceiling caved in - they've done sweet fa about it - "Managing Agent" - don't make me laugh...
We are so sorry to read about your experience and would love to put this right, I have passed the comments on to the branch manager who will be in touch directly.
5/5
TrustpilotI ended up renting an apartment through…
I ended up renting an apartment through Brand Vaughan, and I am so happy with my decision. The apartment is perfect for me, and the team was so helpful throughout the entire process. I would highly recommend them to anyone looking for an apartment.
We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Brand Vaughan.
5/5
TrustpilotGood experience
It’s been a really good experience with Bran Vaughan so far. Lovely staff, they take the time that it’s needed to explain any questions and clear any doubt about the properties . Very polite, thank you.
We appreciate your fantastic review! It's wonderful to know that our team met your expectations.
5/5
TrustpilotAbigail was really helpful
Abigail was really helpful! Thanks
Thank you Hugo.
5/5
TrustpilotMany thanks to all in the Hove branch
Many thanks to all in the Hove branch, especially Sarah and Chris who were totally on the ball throughout the process. As a first time buyer I initially felt quite daunted however they were so helpful, quick to respond and a pleasure to deal with. I'm very happy in my new home! Thank you :-)
1/5
TrustpilotDO NOT PURCHASE NEW HOMES FROM MISHON…
DO NOT PURCHASE NEW HOMES FROM MISHON MCKAY HOVE OR ENTER INTO ANY RESERVATION FEE AGREEMENTS. After misleading us over a new property which was being built 'car free' despite Mischon Mckay explicitly stating it had access to parking, they asked us to pay a £1,000 reservation fee. This is yet to be returned despite it coming to light the property was car-free over two weeks ago.
Dear Mr. AgnewApologies you have had need to leave a review of this nature.I have discussed the matter at length with the New Homes team and understand they have been in contact with you again this morning.I am working with the department to ensure your reservation fee is returned as a matter of urgency, directly from the party involved. I would welcome the opportunity to discuss this matter further with you.Please do not hesitate to contact me directly on 01273 789866/mj@mishonmackay.com Mary-Jayne Atkins, Head of Customer Services at Mishon Mackay
5/5
Trustpilot10/10
10/10 - if you manage to get Dee to help you out either buying or selling you won’t regret it!
Thank you for the fantastic feedback! A 10/10 is brilliant to hear, and we’re thrilled Dee made such a positive impression. If you’re buying or selling, having her support really does make all the difference!
5/5
TrustpilotVery pleased with Hove office
I completed the sale of a flat through Mischon Mackay's office in Church Road, Hove, yesterday. Everything went very smoothly from beginning to end. Steve, Chris and Matthew stood out. I feel that each of them, at different times, helped me get past the finishing line in good time and at a good price.
5/5
GoogleSuper friendly and helpful! Spoke to a lot of estate agents around Brighton and they were by far the nicest, actually felt like they had time to chat and didn’t get a frosty reception like some others I had encountered! Recommend 😁 …
We are delighted to hear that you had a great experience with us Ella. Thank you for sharing your positive feedback and for choosing Brand Vaughan.
5/5
TrustpilotEasy and helpful student housing
Easy house viewing, applied the same night and secured it the next day, was all very helpful and easy!
Thank you for your feedback! We're so pleased to hear that the process was smooth and efficient for you. It's great to know that the viewing, application, and securing of the property was all handled quickly and easily. We appreciate you sharing your experience and are glad we could assist you!
5/5
TrustpilotI have worked with Maria at the…
I have worked with Maria at the Brighton office regarding renting out a flat, I have always been impressed with the honesty and care and fairness. I have previously worked with another agent, no comparison, I shall be back when the current occupiers move out, gives me all I am looking for.
5/5
TrustpilotI've worked closely with mishon mackay…
I've worked closely with mishon mackay for a number of years now, Jordan is fantastic very well organised and the cumminaction is key as I would say with Maria, Natasha, skye and Gracie they all work tirelessly to keep the ship in shape, may it continue for years to come!!!
5/5
TrustpilotI personally recommend them as the best…
I personally recommend them as the best Letting Agents in Brighton and Hove. They helped Me get a Flat and are very supportive. I would give ten stars if I could
Thank you for taking the time to share your positive experience. We're here for any future needs you may have.
1/5
TrustpilotThis company is awful! Read this before you commit !!!!
This company is awful!! They pass the buck..always telling people to contact their own colleague themselves.The fact that your child has just stepped into the world of living in their own means that they might need that extra help from a good company…not this company.The Brighton branch is absolutely awful, especially their accounts team Claire Peerless…well her name says it all…This is the response I received after enquiring about how this company failed to help with our sons situation of leaving his tenancy early ..‘ If tenants wanted to carry out a tenancy swapover whereby they are removed from the tenancy and replaced by a new tenant it is the tenants responsibility to find a replacement tenant.’ …they do not help you in getting a new tenant in, even tho they get enquiries all day everyday from potential tenants..,, ‘Brand Vaughan do not do this for the tenants as it is the vacating tenant that is breaking the tenancy agreement and Brand Vaughan cannot dictate to the remaining tenants who they are to live with.’ …some sorry stupid excuse !! ‘I did advise your son in November 2022 that he would need to liaise with my colleague Lynn who deals with tenancy swapovers, and gave him Lynn’s email address, however from our understanding he did not do so.’ ….again they do not talk to one another internally to help your child in dealing with debt, depression, stress and the cost of living crisis. Boo to Brand Vaughan 👎🏼
5/5
TrustpilotDedicated, professional and human
Josh was the selling estate agent when we purchased our new home. He remained dedicated, tenacious and professional in looking after both our interests and those of the vendors throughout a protracted and complex process. I'd wholeheartedly recommend both the firm and Josh himself in any property matter, you'll be thoroughly looked after!
5/5
TrustpilotStress free experience
The whole process was handled excellently and made as stress free as I imagine buying a property can be! Special thanks to Dee for her responsiveness throughout the process!
1/5
TrustpilotTony Sparrowhawk
Tony Sparrowhawk entered a property without consent and saw a tenant (female) in nothing but underwear and a t-shirt . Despite taking this up with management, they have not taken the tenant's discomfort seriously and have left him to manage the property.
We are so sorry to read about your experience and would love to put this right, would it be possible to make contact with the branch manager Holly Herriott on 01273 221103 or you can email her on holly@brandvaughan.co.uk as we can't see your full name on the review site.
5/5
TrustpilotExcellent service and stress free :)
My estate agent Damien Dunford has been approachable, helpful and responsive throughout the whole process of selling my property, he was very professional and proactive. I couldn’t have hoped for a more seamless house sale, it’s been stress free and I’ve felt supported and informed throughout the journey.Many thanks!
5/5
GoogleHaving recently purchased a property through Brand Vaughan, I have been very happy with the excellent service given, and would like to mention in particular Karen Franks who dealt with me. I found her to be very friendly, patient and efficient, always happy and quick to answer/obtain answers to all of my queries.
1/5
TrustpilotShocking thieving Bastards
Shocking thieving Bastards. Taking money for a credit check and pocketing hundreds of pounds that was never returned...avoid at all costs..absolute thieves...award winning my arse.
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