Trusted Agent profile · Hove
★★★★★
1,607 reviews across 2 platforms
117-118 Western Road, Hove, BN3 1DB
Brand Vaughan New Homes's office in Hove, at 117-118 Western Road, is rated 4.3 out of 5 across 1,607 reviews on two platforms, including 487 Google reviews rated 4.0.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
GoogleFound a brilliant property through Brand Vaughan, had a few complications with other parts of the sale process and brand Vaughan went above and beyond to resolve problems that where not in their jurisdiction.
Thank you so much for your review Joe.
5/5
GoogleI’m a landlord and Brand Vaughan manage my property. The property management team, Bessie in particular have been extremely helpful and efficient since I’ve been dealing with them…. Great communication and approachable all round.
We are delighted to hear that you had a great experience with us Andrew. Thank you for sharing your positive feedback and for choosing Brand Vaughan.
5/5
GoogleBrand Vaughan managed the rental of my flat for 20 years (both under their current name and as Cambridge Residential) and they were always extremely competent, competitive and pleasant to deal with. When I recently put the flat on the market it made logical sense to let them handle the sale and they once again proved responsive, efficient and flexible during what proved to be a complex and estended process (no fault of theirs).PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotQuick efficient service with a friendly attitude...
Quick efficient service with a friendly attitude- couple found within a week and no hassle at all.Have used BV before and will certainly use them again.Thank you to Jenna and Camilla and Joshua!
5/5
GoogleMe and my boyfriend have had a wonderful experience finding a place to rent through Brand Vaughen. Ollie Taylor was especially helpful and answered any questions we had during the letting process. Hope to use this letting agency in the years to come.
4/5
TrustpilotNice experience
It was our first experience in renting a flat. Fortunately we met this agency who are so kind and supportive. Thanks
Great to hear this, thank you.
5/5
GoogleOllie has been responsive and professional in assisting my fellow tenants and I in securing a property for the coming academic year. So far all has been great. I hope the good service continues after moving in next month.PositiveResponsiveness, Professionalism
5/5
TrustpilotGreat team
Damian and his team have been fantastic. It’s no mean feat pulling together several parties during lock down to get the sale through as smoothly as possible, but he did it! He really helped to get things moving. Excellent service.
1/5
TrustpilotThey are a fraud
Coming from overseas we rented a flat for 1.5 years with Brand Vaughan before buying a house in Hove. What can I say? Our experience with Brand Vaughan was disappointed beginning to end. Not only the staff is unprofessional, unfriendly and unhelpful (they left us for over a months over Christmas without heating with two little kids ignoring our emails/calls about a broken boiler, just dumping 3 little blow heaters into our flat). No, they also tried to keep/steal our deposit with no legal ground. Thanks to “deposit scheme” we eventually had to pay £300 instead of £1650. We very much felt that it is common practice to keep disproportionately amounts of the deposit for tiny/wear and tear or even old damages in order to make money hoping people don’t bother/have the time/dare to involve deposit scheme and question it.
5/5
GooglePhoned the office and spoke with Natasha very polite and friendly and was able to answer all my questions, would definitely recommend this company
We truly appreciate your positive feedback! It's fantastic to know that we could contribute to your journey.
5/5
GoogleIt has been a lovely experience with living with bv this year. Can’t fault Beth (bv students)! She had been so helpful with advice and constantly there when help was needed. Thank you
Great to hear, thank you Ash.
5/5
GoogleOur current Property Maintenance Coordinator Darcy Lake-Gouhari makes our experience of letting out our flat worry free. She is helpful and responsive, and the Property Management Team carry out inspections and repairs promptly.
Thank so much Lou, we are pleased to hear we can make letting your flat worry free and we will pass your message on to Darcy.
5/5
GoogleI have had such a pleasant experience with Fern on the phone, she was very helpful in sorting out my student accommodation queries. I had many concerns and she as able to sort them out for me, and sounded so lovely on the phone.
Thank you so much Elizabeth
5/5
TrustpilotI dealt with The Preston Park office in …
I dealt with The Preston Park office in my recent sale and purchase which was very complicated for various reasons. They really helped me secure the property I wanted despite there being a lot of interest and supported me when the process became long and stressful. I cannot fault anyone in the office there , Sam, Chelsea and Amina, thank you.
Thank you Adele for such lovely words about our team at Preston Park, complicated sales can really add to the stress of buying and selling so it's good to hear that they were supportive. We wish you the very best in your new home.
5/5
TrustpilotJordan and her team are very professional
Jordan and her team are very professional and always deal with any issues quickly and efficiently. They are one of the best letting agents that I have dealt with. Really happy with my experience so far.
4/5
TrustpilotPleasant staff however could have done …
Pleasant staff however could have done with being more assertive with our buyer who turned out to be unreliable and did not have the money to buy the property .they did find another buyer in time for us to still buy the property we wanted although lost out on the original one Overall happy but cannot give 5 for this reason
Thank you Jan for your review and the constructive feedback, there are so many things that can go wrong through the process and you are completely correct, we must do our very best to ensure the buyers are pressing ahead and we will address the management of this with our Brighton team. Thank you for taking the time to provide us with this feedback.
5/5
TrustpilotIt was a nice viewing time with Lucy
It was a nice viewing time with Lucy. She explained everything to me, it's really helpful to make a decision. I am really happy.
We appreciate your feedback and are glad we could assist you. Feel free to reach out if you require further assistance.
5/5
TrustpilotCustomer focussed problem solvers....
Chris Thew and his team at Seven Dials sold my house. Inevitably, there were bumps along the road, yet his team worked hard to resolve them and added real value in the process. They helped me to achieve my goals and I’d unreservedly recommend.....
5/5
TrustpilotHelpful and polite
Helpful and polite service throughout the viewing. Once we found a property the signup and referencing was done online and was pretty straightforward. Have not moved in yet so cannot comment on the management of the property, response to requests for repairs and so forth just yet.
Thank you for your feedback.
5/5
Trustpiloti’ve been looking for a property for 3…
i’ve been looking for a property for 3 months and finally found someone to help! Molly was amazing! she was super helpful and i felt very comfortable throughout the process. All in all 10/10 service!
5/5
TrustpilotSuper quick and helpful!
All the staff I spoke to (I think they were called Kamila, Matt and Josh) were all really nice and helpful! The process was very quick and easy and I viewed and secured a flat I wanted in the same day. Thanks Brand Vaughan team!
Thank you for your review Hannah.
5/5
TrustpilotWere extremely helpful in finding us a…
Were extremely helpful in finding us a property after a very stressful few months of hunting!
Thank you! it's heartening to know that we were able to meet your expectations.
5/5
TrustpilotGood communication and very friendly
Good communication and very friendly, helpful & informative.
Thank you so much for your incredible feedback!
1/5
TrustpilotIf I could give them 0 stars I would
If I could give them 0 stars I would. I don't even know where to begin! Awful communication between the agency and the landlord, ending up with us being told 2 very opposite and conflicting statements. The agent called Beth called my friend at 5.20pm saying that if we each didn't send over £100 by 6pm that same day we would lose the house, even though we had signed the contract. She also claimed to have called 4/5 of us about this earlier - however none of us had missed calls so this cannot have been true. Furthermore, we were all told that there was nothing to pay until June for a damage deposit of £650 each - but now we have found out that we now have to ALSO pay £468 EACH at the beginning of January which we were not aware of and can barely afford especially after christmas, and have barely any notice. We were then also told that the contract wasn't actually legally binding?? To top it all off, we have been trying to contact them about this to see if this is actually the case, via phone and email for over 2 weeks and have had no response, but they have time to spam us with advertisements for other houses not even in Brighton! They are not up-front about all the costs and are extremely awful at communicating. Needless to say I will never rent through Brand Vaughan ever again and will let people know of my experience with them.
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