Trusted Agent profile · Hove

Brand Vaughan New Homes Hove reviews

4.3

★★★★★ Great

1,541 reviews across 2 platforms

117-118 Western Road, Hove, BN3 1DB

Brand Vaughan New Homes's office in Hove, at 117-118 Western Road, is rated 4.3 out of 5 across 1,541 reviews on two platforms, including 459 Google reviews rated 4.0.

Google logo

4.0 / 5

459

Reviews on Google

This office

Trustpilot logo

1,082

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hove office, from every platform, shown as written. First names only.

4/5

Trustpilot

A recent house move

A recent house move, at short notice was dealt with efficiently by Saty, our pre-tenancy manager. Saty kept us up to date with the progress and was really informative on our moving day.

Sophie · 1 June 2026

5/5

Trustpilot

Saige was very helpful in showing us…

Saige was very helpful in showing us around the property and answered all the questions we had with great detail. Much appreciated!

Alex · 12 December 2025

Agent replied · 25 December 2025

Thank you for your feedback! We’re pleased to hear Saige was so helpful and informative during your viewing.

5/5

Trustpilot

Thank you

Kevin was amazing. Knowledgeable on properties and had a lovely working relationship with us. Thank you!

Eleanor · 22 September 2026

1/5

Trustpilot

Inequality opportunity.

The actual viewing was smooth however i am disappointed for i wasn't given a QR code like other applicants and i got to learn about it much later that there was a QR code while viewing the flat. I called to express my continued interest after viewing and requested for the application form to be sent over which wasn't. I called again later only to be informed that the landlord had moved on with an applicant. I am highly disappointed for i wasn't given an equal opportunity with all other applicants. This was in Peacehaven, Brighton.

Customer · 29 May 2026

5/5

Trustpilot

Brand Vaughan have been very…

Brand Vaughan have been very professional and friendly to deal with from the start. I’ve just secured a new home which I am so excited about and Kamila was amazing, making the process as easy as possible for me in this difficult rental market! I’ve also used their Preston park office to sell my home and David and Kate (and the sales team) have been superb. So If you’re looking to buy or rent, I’d highly recommend them.

Charlotte · 17 August 2023

Agent replied · 15 June 2024

We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.

5/5

Trustpilot

Excellent Service from Ollie at Brand Vaughan, Brighton Marina

I have been dealing with the office at Brighton Marina regarding holiday rentals and find them to be very efficient. In particular I have been dealing with a gentleman named Ollie. I find him to be both knowledgable and commercially-aware with good attention to detail. He is also responsive, courteous and motivated. A safe pair of hands who gets the job done, and is a pleasure to deal with. I would certainly recommend Ollie and Brand Vaughan for your holiday letting requirements.

Paul · 1 June 2023

Agent replied · 15 June 2024

We are delighted to hear that you had a great experience with us Paul. Thank you for sharing your positive feedback with us and about Ollie and for choosing Brand Vaughan.

5/5

Trustpilot

Excellent Service from Ollie at Brand Vaughan, Brighton Marina

I have been dealing with the office at Brighton Marina regarding holiday rentals and find them to be very efficient. In particular I have been dealing with a gentleman named Ollie. I find him to be both knowledgable and commercially-aware with good attention to detail. He is also responsive, courteous and motivated. A safe pair of hands who gets the job done, and is a pleasure to deal with. I would certainly recommend Ollie and Brand Vaughan for your holiday letting requirements.

Paul · 1 June 2023

Agent replied · 24 August 2024

We are delighted to hear that you had a great experience with us Paul. Thank you for sharing your positive feedback with us and about Ollie and for choosing Brand Vaughan.

5/5

Google

The Service from Beth was definitely more than 5 stars!!!!, We finally moved into our new student house and everyone is settling well and it is safe to say all this wouldn’t have been possible without Beth, she was very courteous and patient with a great humour. Acquiring this house was definitely not an easy process but Beth had always pulled through she was very helpful and supportive at every step of the way. Highly recommended.

Den · 24 August 2023

Agent replied · 23 August 2024

Great to hear this thank you Den.

5/5

Trustpilot

Great service

Sam was very helpful showing me around two viewings. Good insight, knowledge and attention to detail. Very friendly.

Joe · 11 December 2025

Agent replied · 25 December 2025

We're happy to hear that you had a great experience with our team! Thank you for your positive feedback and taking the time to write this review and look forward to assisting you again in the future.

5/5

Trustpilot

Sam was really helpful showing us…

Sam was really helpful showing us around the properties we have booked. He was very sincere, answered all the questions we had, and very professional handling all the requested we had. He was so far the best agent we have met and we hope to continue receiving his service.

Lulu · 19 December 2025

5/5

Trustpilot

George Taylor was excellent and always…

George Taylor was excellent and always attentive when we were purchasing our home in Brighton in December 2024. He made sure to pass on all important messages to the vendor and kept us in the loop at all appropriate key moments in our purchase. We heavily recommend Brand Vaughan.

Oliver · 17 December 2024

Agent replied · 25 December 2024

Thank you for your wonderful feedback! We’re delighted to hear that George Taylor provided excellent service and was attentive throughout your home purchase in Brighton. Keeping you informed and ensuring smooth communication with the vendor is always a priority, so it’s fantastic to know this made a difference. We greatly appreciate your recommendation of Brand Vaughan!

1/5

Trustpilot

Worthing - Unfortunately they do not communicate…

Unfortunately they do not communicate between themselves so tell you all different things. They now use an external company for referencing which automatically fails credit checks so you have to pay for them to garentor (even if you have a personal garentor). They are quick to chase you for information but will not respond when you request something. Definitely research before handing money to them as they do not stick to the laws around renting.

Maisie · 3 June 2026

5/5

Trustpilot

Thank you Brand Vaughan, impressive service

I was very impressed with Brand Vaughan’s dedication to going above and beyond, showcasing my property in the best possible light. Communication was seamless throughout the selling process, George and Karen were proactive in keeping me informed at every stage, providing regular updates and chasing the buyer’s solicitor when needed.In conclusion, I wholeheartedly recommend Brand Vaughan to anyone in need of a reliable and dedicated estate agent.

John · 27 January 2024

Agent replied · 15 June 2024

Thank you sincerely for taking the time to share your positive experience with us. Your feedback is incredibly valuable, and it's heartening to know that we were able to meet your expectations.

5/5

Trustpilot

So helpful..

We viewed several properties with Aisha, who was exceptionally helpful throughout. She worked hard to find something that suited our needs and even arranged advance viewings before the homes were fully listed, which made a real difference. Thank you for all your support.

Will · 29 May 2026

Agent replied · 4 June 2026

What a great review, this is wonderful news.

5/5

Trustpilot

An enormous thank you to Lisa Holden…

An enormous thank you to Lisa Holden for getting us over the line at the eleventh hour after a lengthy and stressful conveyancing process. So grateful.

Mandy · 2 June 2026

5/5

Trustpilot

Dee was lovely to deal with & kept me…

Dee was lovely to deal with & kept me informed at all times & dealt with everything promptly - would highly recommend Thanks Sheila

Shelia · 8 September 2025

Agent replied · 24 September 2025

We're happy to hear that the service you received was so positive. We appreciate your recommendation and thank you for sharing your experience!

1/5

Trustpilot

Be careful with this agency

I have been with this agency for about 3 years, and as far as there are no problem with the property and you pay your rent, they only contact you for renewals and not much else. I reported a leak 2 years ago, after all this time they haven't done anything, not even pretending. Now is time to renew the contract and they want to increase the rent £100 but without fixing the leaks (now there is more than one). Contacted them, few of the members, and even one of the managers and the just pas the ball to each other, no one is taking responsibility and the ceiling will fall one of this heavy rain days. Be careful with this agency....

Yasmina · 10 November 2022

Agent replied · 15 June 2024

Dear Yasmina, thank you for sharing your feedback. We are sorry to hear you have experienced some issues with the maintenance of your property. We endeavour to get these things dealt with as quickly as possible and will contact you to confirm works going forward. Thank you

5/5

Trustpilot

A smooth process

Just rented our first flat as a couple. We had some worries about the process and how things are supposed to be but their system and the team were most helpful and it was a smooth process. Especially Joshua who handled the majority of our tenancy process was really fast and helpful in answering our questions and guiding us on the way. Also Omar and Laura were really kind to us when we met at the office for key collection.

B.O · 17 October 2022

Agent replied · 15 June 2024

This is great to hear, thank you for your feedback.

5/5

Trustpilot

Amazing Service

I would, without reservation, recommend Harry Mishon if you want to sell your property quickly, easily and professionally. Having recently sold a couple of properties with Harry, I can't sing his praises enough. He did not just sell the properties but despite the challenges we had to overcome, he was a constant support. He never ceased to be available for contact and communication and effectively "held my hand" throughout the entire process from valuation to exchange/completion. I would vote him as "estate agent of the year." I would, without a doubt, look to Harry for any future house sales/purchases.

Henrietta · 31 October 2024

4/5

Trustpilot

Friendly agent that showed us round the…

Friendly agent that showed us round the property. Answered all questions we had and got back to us with the information we asked for.

Steve · 14 September 2026

Agent replied · 23 September 2026

Thank you for leaving this review, it is much appreciated.

4/5

Trustpilot

Kudos Helen Stone from Brand Vaughn with…

My experience with Brand Vaughn with everyone from Ms Helen Stones, Mr Michael Burns and Josh Jimenez have been most satisfactory. All were most professional, responsive and courteous.They did their utmost and managed to secure a tenant within a very solid reference who also paid a year’s rent in advance and with a view to renting long term. Kudos especially to Helen. What more can one ask for!

DSV · 25 September 2023

Agent replied · 15 June 2024

Thank you for sharing your positive feedback and for choosing our services.

5/5

Trustpilot

Tom & George

Tom was great at understanding our requirements and offered invaluable market advice. George took over at the offer stage and we trusted his professionalism from start to finish, always keeping us in the loop along the journey and nothing was too much trouble. Thank you so much

Cara · 2 November 2024

Agent replied · 25 December 2024

Thank you for your kind words! We’re delighted that Tom’s understanding of your needs and market insights, along with George’s professionalism and communication, helped make your journey a positive one. Keeping you informed and supported along the way is exactly what we aim for, so it’s fantastic to know we met your expectations. Thank you for placing your trust in us!

5/5

Trustpilot

Excellent service from Joe Oakley

Overall - this was really good customer service. It took a bit of chasing to speak to someone who could help me with my issue, but when I was able to speak with the property manager, Joe Oakley, he was extremely efficient and prompt with his help, and the matter was resolved within minutes.

Lucy · 22 September 2026

5/5

Trustpilot

Huge thanks to Dee!

Our sale was quite a lengthy process for a number of reasons, none of which were the fault of Brand Vaughan. During this time Dee was incredibly supportive, always on top of what was happening, and very responsive to calls and emails. Thanks again Dee!

Ian · 25 November 2024

Agent replied · 25 December 2024

Thank you for your lovely feedback! We’re so pleased to hear that Dee provided such outstanding support throughout your sale, especially during a lengthy process. Her responsiveness and dedication to keeping everything on track truly make a difference. We’ll be sure to pass on your thanks to Dee, she’ll be delighted to hear your kind words. Thank you for choosing Brand Vaughan!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Brand Vaughan New Homes's Google reviews

Questions about Brand Vaughan New Homes Hove

How many reviews does Brand Vaughan New Homes Hove have?

Brand Vaughan New Homes's Hove office has 1,541 reviews across two platforms: 459 on Google, 1,082 on Trustpilot (across the whole business).

What is Brand Vaughan New Homes Hove's rating?

Brand Vaughan New Homes Hove is rated 4.3 out of 5 across all 1,541 reviews, and 4.0 out of 5 on Google from 459 reviews.

Where is Brand Vaughan New Homes's Hove office?

Brand Vaughan New Homes Hove, 117-118 Western Road, Hove, BN3 1DB.

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