4/5
A recent house move
A recent house move, at short notice was dealt with efficiently by Saty, our pre-tenancy manager. Saty kept us up to date with the progress and was really informative on our moving day.
Trusted Agent profile · Hove
★★★★★
1,541 reviews across 2 platforms
117-118 Western Road, Hove, BN3 1DB
Brand Vaughan New Homes's office in Hove, at 117-118 Western Road, is rated 4.3 out of 5 across 1,541 reviews on two platforms, including 459 Google reviews rated 4.0.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
4/5
A recent house move
A recent house move, at short notice was dealt with efficiently by Saty, our pre-tenancy manager. Saty kept us up to date with the progress and was really informative on our moving day.
5/5
Saige was very helpful in showing us…
Saige was very helpful in showing us around the property and answered all the questions we had with great detail. Much appreciated!
Thank you for your feedback! We’re pleased to hear Saige was so helpful and informative during your viewing.
5/5
Thank you
Kevin was amazing. Knowledgeable on properties and had a lovely working relationship with us. Thank you!
1/5
Inequality opportunity.
The actual viewing was smooth however i am disappointed for i wasn't given a QR code like other applicants and i got to learn about it much later that there was a QR code while viewing the flat. I called to express my continued interest after viewing and requested for the application form to be sent over which wasn't. I called again later only to be informed that the landlord had moved on with an applicant. I am highly disappointed for i wasn't given an equal opportunity with all other applicants. This was in Peacehaven, Brighton.
5/5
Brand Vaughan have been very…
Brand Vaughan have been very professional and friendly to deal with from the start. I’ve just secured a new home which I am so excited about and Kamila was amazing, making the process as easy as possible for me in this difficult rental market! I’ve also used their Preston park office to sell my home and David and Kate (and the sales team) have been superb. So If you’re looking to buy or rent, I’d highly recommend them.
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.
5/5
Excellent Service from Ollie at Brand Vaughan, Brighton Marina
I have been dealing with the office at Brighton Marina regarding holiday rentals and find them to be very efficient. In particular I have been dealing with a gentleman named Ollie. I find him to be both knowledgable and commercially-aware with good attention to detail. He is also responsive, courteous and motivated. A safe pair of hands who gets the job done, and is a pleasure to deal with. I would certainly recommend Ollie and Brand Vaughan for your holiday letting requirements.
We are delighted to hear that you had a great experience with us Paul. Thank you for sharing your positive feedback with us and about Ollie and for choosing Brand Vaughan.
5/5
Excellent Service from Ollie at Brand Vaughan, Brighton Marina
I have been dealing with the office at Brighton Marina regarding holiday rentals and find them to be very efficient. In particular I have been dealing with a gentleman named Ollie. I find him to be both knowledgable and commercially-aware with good attention to detail. He is also responsive, courteous and motivated. A safe pair of hands who gets the job done, and is a pleasure to deal with. I would certainly recommend Ollie and Brand Vaughan for your holiday letting requirements.
We are delighted to hear that you had a great experience with us Paul. Thank you for sharing your positive feedback with us and about Ollie and for choosing Brand Vaughan.
5/5
The Service from Beth was definitely more than 5 stars!!!!, We finally moved into our new student house and everyone is settling well and it is safe to say all this wouldn’t have been possible without Beth, she was very courteous and patient with a great humour. Acquiring this house was definitely not an easy process but Beth had always pulled through she was very helpful and supportive at every step of the way. Highly recommended.
Great to hear this thank you Den.
5/5
Great service
Sam was very helpful showing me around two viewings. Good insight, knowledge and attention to detail. Very friendly.
We're happy to hear that you had a great experience with our team! Thank you for your positive feedback and taking the time to write this review and look forward to assisting you again in the future.
5/5
Sam was really helpful showing us…
Sam was really helpful showing us around the properties we have booked. He was very sincere, answered all the questions we had, and very professional handling all the requested we had. He was so far the best agent we have met and we hope to continue receiving his service.
5/5
George Taylor was excellent and always…
George Taylor was excellent and always attentive when we were purchasing our home in Brighton in December 2024. He made sure to pass on all important messages to the vendor and kept us in the loop at all appropriate key moments in our purchase. We heavily recommend Brand Vaughan.
Thank you for your wonderful feedback! We’re delighted to hear that George Taylor provided excellent service and was attentive throughout your home purchase in Brighton. Keeping you informed and ensuring smooth communication with the vendor is always a priority, so it’s fantastic to know this made a difference. We greatly appreciate your recommendation of Brand Vaughan!
1/5
Worthing - Unfortunately they do not communicate…
Unfortunately they do not communicate between themselves so tell you all different things. They now use an external company for referencing which automatically fails credit checks so you have to pay for them to garentor (even if you have a personal garentor). They are quick to chase you for information but will not respond when you request something. Definitely research before handing money to them as they do not stick to the laws around renting.
5/5
Thank you Brand Vaughan, impressive service
I was very impressed with Brand Vaughan’s dedication to going above and beyond, showcasing my property in the best possible light. Communication was seamless throughout the selling process, George and Karen were proactive in keeping me informed at every stage, providing regular updates and chasing the buyer’s solicitor when needed.In conclusion, I wholeheartedly recommend Brand Vaughan to anyone in need of a reliable and dedicated estate agent.
Thank you sincerely for taking the time to share your positive experience with us. Your feedback is incredibly valuable, and it's heartening to know that we were able to meet your expectations.
5/5
So helpful..
We viewed several properties with Aisha, who was exceptionally helpful throughout. She worked hard to find something that suited our needs and even arranged advance viewings before the homes were fully listed, which made a real difference. Thank you for all your support.
What a great review, this is wonderful news.
5/5
An enormous thank you to Lisa Holden…
An enormous thank you to Lisa Holden for getting us over the line at the eleventh hour after a lengthy and stressful conveyancing process. So grateful.
5/5
Dee was lovely to deal with & kept me…
Dee was lovely to deal with & kept me informed at all times & dealt with everything promptly - would highly recommend Thanks Sheila
We're happy to hear that the service you received was so positive. We appreciate your recommendation and thank you for sharing your experience!
1/5
Be careful with this agency
I have been with this agency for about 3 years, and as far as there are no problem with the property and you pay your rent, they only contact you for renewals and not much else. I reported a leak 2 years ago, after all this time they haven't done anything, not even pretending. Now is time to renew the contract and they want to increase the rent £100 but without fixing the leaks (now there is more than one). Contacted them, few of the members, and even one of the managers and the just pas the ball to each other, no one is taking responsibility and the ceiling will fall one of this heavy rain days. Be careful with this agency....
Dear Yasmina, thank you for sharing your feedback. We are sorry to hear you have experienced some issues with the maintenance of your property. We endeavour to get these things dealt with as quickly as possible and will contact you to confirm works going forward. Thank you
5/5
A smooth process
Just rented our first flat as a couple. We had some worries about the process and how things are supposed to be but their system and the team were most helpful and it was a smooth process. Especially Joshua who handled the majority of our tenancy process was really fast and helpful in answering our questions and guiding us on the way. Also Omar and Laura were really kind to us when we met at the office for key collection.
This is great to hear, thank you for your feedback.
5/5
Amazing Service
I would, without reservation, recommend Harry Mishon if you want to sell your property quickly, easily and professionally. Having recently sold a couple of properties with Harry, I can't sing his praises enough. He did not just sell the properties but despite the challenges we had to overcome, he was a constant support. He never ceased to be available for contact and communication and effectively "held my hand" throughout the entire process from valuation to exchange/completion. I would vote him as "estate agent of the year." I would, without a doubt, look to Harry for any future house sales/purchases.
4/5
Friendly agent that showed us round the…
Friendly agent that showed us round the property. Answered all questions we had and got back to us with the information we asked for.
Thank you for leaving this review, it is much appreciated.
4/5
Kudos Helen Stone from Brand Vaughn with…
My experience with Brand Vaughn with everyone from Ms Helen Stones, Mr Michael Burns and Josh Jimenez have been most satisfactory. All were most professional, responsive and courteous.They did their utmost and managed to secure a tenant within a very solid reference who also paid a year’s rent in advance and with a view to renting long term. Kudos especially to Helen. What more can one ask for!
Thank you for sharing your positive feedback and for choosing our services.
5/5
Tom & George
Tom was great at understanding our requirements and offered invaluable market advice. George took over at the offer stage and we trusted his professionalism from start to finish, always keeping us in the loop along the journey and nothing was too much trouble. Thank you so much
Thank you for your kind words! We’re delighted that Tom’s understanding of your needs and market insights, along with George’s professionalism and communication, helped make your journey a positive one. Keeping you informed and supported along the way is exactly what we aim for, so it’s fantastic to know we met your expectations. Thank you for placing your trust in us!
5/5
Excellent service from Joe Oakley
Overall - this was really good customer service. It took a bit of chasing to speak to someone who could help me with my issue, but when I was able to speak with the property manager, Joe Oakley, he was extremely efficient and prompt with his help, and the matter was resolved within minutes.
5/5
Huge thanks to Dee!
Our sale was quite a lengthy process for a number of reasons, none of which were the fault of Brand Vaughan. During this time Dee was incredibly supportive, always on top of what was happening, and very responsive to calls and emails. Thanks again Dee!
Thank you for your lovely feedback! We’re so pleased to hear that Dee provided such outstanding support throughout your sale, especially during a lengthy process. Her responsiveness and dedication to keeping everything on track truly make a difference. We’ll be sure to pass on your thanks to Dee, she’ll be delighted to hear your kind words. Thank you for choosing Brand Vaughan!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brand Vaughan New Homes's Hove office has 1,541 reviews across two platforms: 459 on Google, 1,082 on Trustpilot (across the whole business).
Brand Vaughan New Homes Hove is rated 4.3 out of 5 across all 1,541 reviews, and 4.0 out of 5 on Google from 459 reviews.
Brand Vaughan New Homes Hove, 117-118 Western Road, Hove, BN3 1DB.