Trusted Agent profile · Hove
★★★★★
1,556 reviews across 2 platforms
117-118 Western Road, Hove, BN3 1DB
Brand Vaughan New Homes's office in Hove, at 117-118 Western Road, is rated 4.3 out of 5 across 1,556 reviews on two platforms, including 459 Google reviews rated 4.0.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
Sam was very helpful showing me around two viewings. Good insight, knowledge and attention to detail. Very friendly.
We're happy to hear that you had a great experience with our team! Thank you for your positive feedback and taking the time to write this review and look forward to assisting you again in the future.
5/5
TrustpilotSam was really helpful showing us…
Sam was really helpful showing us around the properties we have booked. He was very sincere, answered all the questions we had, and very professional handling all the requested we had. He was so far the best agent we have met and we hope to continue receiving his service.
5/5
TrustpilotGeorge Taylor was excellent and always…
George Taylor was excellent and always attentive when we were purchasing our home in Brighton in December 2024. He made sure to pass on all important messages to the vendor and kept us in the loop at all appropriate key moments in our purchase. We heavily recommend Brand Vaughan.
Thank you for your wonderful feedback! We’re delighted to hear that George Taylor provided excellent service and was attentive throughout your home purchase in Brighton. Keeping you informed and ensuring smooth communication with the vendor is always a priority, so it’s fantastic to know this made a difference. We greatly appreciate your recommendation of Brand Vaughan!
5/5
TrustpilotThank you Brand Vaughan, impressive service
I was very impressed with Brand Vaughan’s dedication to going above and beyond, showcasing my property in the best possible light. Communication was seamless throughout the selling process, George and Karen were proactive in keeping me informed at every stage, providing regular updates and chasing the buyer’s solicitor when needed.In conclusion, I wholeheartedly recommend Brand Vaughan to anyone in need of a reliable and dedicated estate agent.
Thank you sincerely for taking the time to share your positive experience with us. Your feedback is incredibly valuable, and it's heartening to know that we were able to meet your expectations.
1/5
TrustpilotWorthing - Unfortunately they do not communicate…
Unfortunately they do not communicate between themselves so tell you all different things. They now use an external company for referencing which automatically fails credit checks so you have to pay for them to garentor (even if you have a personal garentor). They are quick to chase you for information but will not respond when you request something. Definitely research before handing money to them as they do not stick to the laws around renting.
5/5
TrustpilotSo helpful..
We viewed several properties with Aisha, who was exceptionally helpful throughout. She worked hard to find something that suited our needs and even arranged advance viewings before the homes were fully listed, which made a real difference. Thank you for all your support.
What a great review, this is wonderful news.
5/5
TrustpilotAn enormous thank you to Lisa Holden…
An enormous thank you to Lisa Holden for getting us over the line at the eleventh hour after a lengthy and stressful conveyancing process. So grateful.
5/5
TrustpilotDee was lovely to deal with & kept me…
Dee was lovely to deal with & kept me informed at all times & dealt with everything promptly - would highly recommend Thanks Sheila
We're happy to hear that the service you received was so positive. We appreciate your recommendation and thank you for sharing your experience!
1/5
TrustpilotBe careful with this agency
I have been with this agency for about 3 years, and as far as there are no problem with the property and you pay your rent, they only contact you for renewals and not much else. I reported a leak 2 years ago, after all this time they haven't done anything, not even pretending. Now is time to renew the contract and they want to increase the rent £100 but without fixing the leaks (now there is more than one). Contacted them, few of the members, and even one of the managers and the just pas the ball to each other, no one is taking responsibility and the ceiling will fall one of this heavy rain days. Be careful with this agency....
Dear Yasmina, thank you for sharing your feedback. We are sorry to hear you have experienced some issues with the maintenance of your property. We endeavour to get these things dealt with as quickly as possible and will contact you to confirm works going forward. Thank you
5/5
TrustpilotA smooth process
Just rented our first flat as a couple. We had some worries about the process and how things are supposed to be but their system and the team were most helpful and it was a smooth process. Especially Joshua who handled the majority of our tenancy process was really fast and helpful in answering our questions and guiding us on the way. Also Omar and Laura were really kind to us when we met at the office for key collection.
This is great to hear, thank you for your feedback.
5/5
TrustpilotAmazing Service
I would, without reservation, recommend Harry Mishon if you want to sell your property quickly, easily and professionally. Having recently sold a couple of properties with Harry, I can't sing his praises enough. He did not just sell the properties but despite the challenges we had to overcome, he was a constant support. He never ceased to be available for contact and communication and effectively "held my hand" throughout the entire process from valuation to exchange/completion. I would vote him as "estate agent of the year." I would, without a doubt, look to Harry for any future house sales/purchases.
4/5
TrustpilotFriendly agent that showed us round the…
Friendly agent that showed us round the property. Answered all questions we had and got back to us with the information we asked for.
Thank you for leaving this review, it is much appreciated.
4/5
TrustpilotKudos Helen Stone from Brand Vaughn with…
My experience with Brand Vaughn with everyone from Ms Helen Stones, Mr Michael Burns and Josh Jimenez have been most satisfactory. All were most professional, responsive and courteous.They did their utmost and managed to secure a tenant within a very solid reference who also paid a year’s rent in advance and with a view to renting long term. Kudos especially to Helen. What more can one ask for!
Thank you for sharing your positive feedback and for choosing our services.
5/5
TrustpilotTom & George
Tom was great at understanding our requirements and offered invaluable market advice. George took over at the offer stage and we trusted his professionalism from start to finish, always keeping us in the loop along the journey and nothing was too much trouble. Thank you so much
Thank you for your kind words! We’re delighted that Tom’s understanding of your needs and market insights, along with George’s professionalism and communication, helped make your journey a positive one. Keeping you informed and supported along the way is exactly what we aim for, so it’s fantastic to know we met your expectations. Thank you for placing your trust in us!
5/5
TrustpilotExcellent service from Joe Oakley
Overall - this was really good customer service. It took a bit of chasing to speak to someone who could help me with my issue, but when I was able to speak with the property manager, Joe Oakley, he was extremely efficient and prompt with his help, and the matter was resolved within minutes.
5/5
TrustpilotHuge thanks to Dee!
Our sale was quite a lengthy process for a number of reasons, none of which were the fault of Brand Vaughan. During this time Dee was incredibly supportive, always on top of what was happening, and very responsive to calls and emails. Thanks again Dee!
Thank you for your lovely feedback! We’re so pleased to hear that Dee provided such outstanding support throughout your sale, especially during a lengthy process. Her responsiveness and dedication to keeping everything on track truly make a difference. We’ll be sure to pass on your thanks to Dee, she’ll be delighted to hear your kind words. Thank you for choosing Brand Vaughan!
5/5
TrustpilotThank you George (Taylor)
Thank you George (Taylor), for all your help during the sale. The fact that you worked diligently throughout to ensure that all parties were informed and up to date, and helped to keep things 'moving' throughout the process has, put simply, been invaluable.
Thank you for your lovely feedback! We’re so pleased to hear that George Taylor’s diligent efforts made such a positive impact during the sale process. Keeping everyone informed and ensuring progress is always a priority, and it’s fantastic to know his support was invaluable to you. Your kind words are greatly appreciated!
5/5
TrustpilotFantastic Estate Agents!
Our experience with Brand Vaughan has been great from the very first interactions. They were very flexible in helping to rearrange our viewing when our journey was delayed & have been so easy to deal with. The application process is quick & easy & Abigail kept us updating from first thing Monday morning to paying the holding deposit the same day. We can’t Thankyou enough for helping us start our new life in Brighton!
Great to hear this, thank you for your feedback Keely. Best wishes for your life in Brighton.
5/5
TrustpilotHighly Recommended
I have been renting a Student house in Brighton for several years through Brand Vaughan's Student Lets department. They have found a constant stream of tenants well ahead of time so that the property has been let without any empty periods. Their Maintenance Department is second to none, Lizzy Van Orden has looked after the property for several years and has gone the extra mile to make sure everything runs smoothly. I have recently sold the property through their sales department which again has been excellent. They found a buyer very quickly and when things were not working out were quite prepared to remarket. In the end things got resolved and the sale went through. They know the market and have developed a highly efficient and user friendly way of doing things. Highly recommended with many thanks. Jan C.
Thank you so much for your review Jan and your recommendation.
5/5
TrustpilotZara is awesome!!
Zara was so lovely! She was really sweet, explained everything well and overall made the viewing a very pleasant experience! 🥰
5/5
TrustpilotQuality service at its best with Brand Vaughan!
Me and my husband just arrived here in Brighton last 12th of May 2022. We rented a flat to stay for a month and started searching for a long term place to live nearby the Royal Sussex County Hospital, since we will be working there. We started viewing flats and sending applications to different agencies. Then, Joshua Jiminez from Brand Vaughan called to tell me that our application was approved by the landlord. From that moment until now, Joshua has been very patient and helpful in our application. We are so happy that we entrusted someone who has integrity and compassion with people who are in need of his high quality service. Due to this, we referred Brand Vaughan to our trust's housing manager for our colleagues who are still searching for their long term homes here in Brighton. We can guarantee that Brand Vaughan is a reliable company with professional and top caliber agents.
This is a fantastic review Mary, thank you. We will pass your kind message on to Joshua.
5/5
TrustpilotThe best service ever!
Everyone I spoke to at the Hove branch were very polite, helpful, professional and above all friendly, particularly Michael and Conner who sounded so pleased to give us the news about getting our rental bungalow after me going into happy hysterics on the phone! I and my partner wouldn't hesitate to recommend them.
Thank you for the positive feedback! We're glad we could assist you in your journey. We're here for any future needs you may have.
1/5
TrustpilotLiars, manipulative marketing and an empathy vacuum.
Overall our experience with brand Vaughan has been extremely stressful and caused us all significant unexpected financial stress, if 0/5 was an option that is what I’d give them. On the viewing we were not told about needing to pay a months rent (£700) 5 months prior to our student loans being paid. I don’t know where any company expects students who are working part time to pay £700 upfront without a student loan. Especially when this is not explicitly expressed. There is 0 empathy for our situation and no respect when it comes to the honest mistake made by the letting agent who failed to inform us of not only a holding deposit, but also the first months rent and security deposit. Meaning have paid £838 before even stepping foot in the door for a single room in a extremely average house. Not only that but we were also told the incorrect rent in the viewing. This agent LOVES to use manipulative language in their marketing to ensure that people view properties thinking they are affordable when actually they cost potentially hundreds more each month. Honestly, I would never trust this company, they do not provide you with any empathy or security. Moving out of home for the first time with these cowboys as your bridge to your (rogue and unempathetic) landlord has been an extremely stressful process.
Thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
TrustpilotBest estate agents
I must say Brand Vaughan estate agents are very quick to respond and very helpful in finding you the best place suitable for your needs. I had very good experience with Them especially Kamila who was able to get in touch with landlord and sort everything within a single day to reach the point of referencing.
We appreciate your feedback and are glad we could assist you. Feel free to reach out if you require further assistance.
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