Every review we hold for the Hove office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible agent
Terrible agent. Slow communication and short notices of visits (barely legal). If something was broken (such as the heating) it would take more than a week to get it solved. At the end of the tenancy unreasonable charges were made against us. We disputed the charges through reposit and almost 50% of the total of 500gbp was written off. They were charging us for usual wear and tear.
Tudorradulescu · 1 September 2022
Agent replied · 15 June 2024
Thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
★★★★★ 1/5
TrustpilotBad experience on handing property…
Bad experience on handing property back, had the property professionally cleaned, redecorated throughout and had the carpets cleaned, then told they were deducting money from my deposit for a stain on the carpet which was present when I originally viewed the property ! On two occasions the staff had called me a liar, one occasion was being asked to handle a viewing during COVID-19 lockdown ! Won't ever use them or recommend them to anyone. Well known for finding fault to keep deposit ! New tenant has moved in and I am still awaiting my deposit to be returned !!!
John · 29 June 2020
Agent replied · 15 June 2024
Dear John,Thank you for your review and I am sorry you feel your experience with Mishon Mackay was not satisfactory.Having reviewed the marketing journey and speaking to the Lettings Director, you are correct that we requested to do a viewing on 6th June, (post the Government giving us permission to return to work) and you kindly responded, confirming you did not live in the property during the week and we could carry out viewings as long as we followed the necessary safety measures, which of course we did to ensure the safety of our staff, you as the tenant and the applicant viewing. Having reviewed the property maintenance team’s email correspondence with you and regards to the check out, I can see they have pointed out a discrepancy between the inventory and check out, in that there was a stain on the carpet at point of check out. You claim that the stain was there when you moved in, but the inventory conducted prior to your key collection, states that this was not the case, at no point did we imply you were lying. Now, of course, sometimes, things are missed at point of inventory; so to safeguard you, the tenant, as much as possible you were given the opportunity to comment on the inventory with anything missed or not clear, however there were no additional comments made about the stain or indeed anything else. There is no denying that the property was returned in fantastic condition, so the landlord just requested that you asked your cleaner to re-attend to remove the stain, so a full deposit return could be actioned, which having looked through email communication, you declined. The landlord therefore requested a £50 deposit retention to cover the cost of removing the stain and as per the TDS (Tenant Deposit Scheme) guide lines, which you accepted. Following further communication the Landlord then dropped the £50 retention in exchange for the blinds you left behind, which again you agreed to. I can see that your full deposit was returned on 30.06.2020 and this was done within the 10 working days from the tenancy expiry date and within highlighted in your tenancy agreement.John, If you are unhappy in anyway re our response, please call me at the office to discuss further. Thank you Jordan Mackay www.mishonmackay.com
★★★★★ 4/5
Trustpilotvery polite and helpful
They were very polite and helpful. The only downside was a slight lack of communication as to when the video was to be done (changed to a different day without telling us).
Sarah · 18 December 2024
Agent replied · 25 December 2024
Thank you for your feedback.
★★★★★ 5/5
GoogleRuby and Fern were very Helpful with email correspondence.
Evie · 24 August 2023
Agent replied · 23 August 2024
Thank you Evie
★★★★★ 5/5
TrustpilotA big thank you to Glenn and the team
Mishon from the initial contact to the sale and beyond were excellent. We were looked after by Glenn Erdman who is very professional and a pleasure to deal with. He was proactive with communications and keeping n touch, has very good interpersonal skills and is expert in what he does. He's also very good listener! Other members of the team were also a pleasure to deal with including Gorge and Tom (from the sister office)
Alan · 20 August 2021
Agent replied · 25 December 2024
Hi AlanThank you very much indeed for such a great review. What I particularly like is that you have highlighted the co-operation between our branches and how this can help to facilitate a sale, one of our biggest strengths is our network of offices and how well the guys work together. Thanks for namechecking Glenn, George and Tom. Very much appreciated. Kind regardsSteve Neocleous
★★★★★ 5/5
TrustpilotTop service
Jay and Natasha were simply excellent. I usually do my own letting but as I was away I needed someone to find me tenants. I was bit nervous about not being around to oversee but the service was brilliant. They dealt with everything and all went really smoothly. Natasha found me great tenants in no time. Will definitely use MM again.
Mrs · 19 March 2021
★★★★★ 1/5
TrustpilotOverall a good service
Very impressed by the enthusiasm of the manager and staff at Hurst. Always monitoring progress of the property we have subsequently bought. I have one criticism; I had serious reservations about a property we were going to buy and subsequently felt I didn’t want to go ahead with buying it. I kept trying to explain my position but kept coming up against the reason to buy, not listened to and pressurised. Very upsetting.
Isabella · 13 December 2021
Agent replied · 25 December 2024
Hi IsabellaThank you for taking the tie to submit a review, needless to say I am sorry to hear that you felt pressurised in any way although I note that the headline of your review says that overall you received a good service. In addition you go on to say that you were very impressed with the enthusiasm of the manager and the team at the Hurstpierpoint Office. It's always disappointing though when we receive such a low score from someone, particularly as in this instance as you say you only had one criticism. We do hope that you are happy that you made the move and thank you again for using Mishon Mackay. Steve NeocleousMishon Mackay
★★★★★ 5/5
TrustpilotAbbie!
Abbie was extremely helpful, ensuring we got the perfect property for us in a time-efficient manner, She is an excellent consultant.
Jack · 21 June 2022
Agent replied · 15 June 2024
Thank you jack, great to hear.
★★★★★ 5/5
TrustpilotVery happy with the tenant finding…
Very happy with the tenant finding process with Brand Vaughan at Brighton Marina. All my calls and emails were responded to in good time. Most importantly they found good calibre tenants.
Tracey · 23 December 2024
Agent replied · 15 June 2024
We are thrilled to hear that you are pleased with your experience with us Tracey. Thank you for sharing your positive feedback and for choosing our services. We look forward to working with you again in the future.
★★★★★ 5/5
GoogleI have had Ollie at the Hove office manage my property for the last few years. In my experience he is an excellent, professional and conscientious member of their team. Brand Vaughan have obviously trained him well! Their professional fees are very reasonable, and I would not hesitate in recommending them to both landlords and tenants.
John · 24 August 2023
Agent replied · 23 August 2024
Thank you for your great review John.
★★★★★ 5/5
GoogleRuby was very helpful and efficient in finding us a new home. She was a pleasure to deal with.
Matthew · 24 August 2022
Agent replied · 23 August 2024
Thank you Matthew.
★★★★★ 5/5
TrustpilotOLLIE
HADNT HAD A CHAT BEFORE AND GOT A CALL ABOUT MY PROPERTY FROM HIM. REALLY FRIENDLY AND SUCH A FAIR GUY. IF HE’S RINGING U, UR IN VERY SAFE HANDS ✅ WAS ALSO NICE ENOUGH TO LET SEND ME SOME OF MY MUSIC TO HIM. RESPECT TO HIM
Eddie · 26 February 2024
Agent replied · 15 June 2024
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear about your positive experience with our services. We will pass this on to Ollie.
★★★★★ 2/5
TrustpilotVery Very poor service from the…
Very Very poor service from the maintenance department, paying duplicated invoices from contractors , paying out on work that was invoiced but should have been a call back because the original work was incomplete. To improve better systems to check what's being paid for not blindly passing invoices on to be paid .
BAZ · 30 October 2023
Agent replied · 15 June 2024
We are sorry to hear that you did not have a positive experience with us. It would be great to discuss further, I have passed the comments on to the branch manager who will be in touch directly.
★★★★★ 5/5
TrustpilotJoshua was great throughout the…
Joshua was great throughout the process, communication was superb and the service was first class
Mark · 5 January 2023
Agent replied · 15 June 2024
Great to hear this, thank you Mark.
★★★★★ 5/5
TrustpilotI have found Brand Vaughan a really…
I have found Brand Vaughan a really reliable and efficient Estate Agents. They do things when they say they will and I can't fault them at all. Lucy that showed me around the flat was very professional and really pleasant and was able to answer any questions I had.
Miss · 25 January 2024
Agent replied · 15 June 2024
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to Lucy and the team.
★★★★★ 5/5
TrustpilotFantastic Management office A*
We Liaise with Jordan and her team on a daily basis and cannot recommend them highly enough. Jordan, Maria, Natasha, Gracie and Skye are so efficient, they really demonstrate a genuine pride in their property management roles.We would trust them to manage any new rental properties of ours.Well done girls, keep up the good work and you'll reap the seeds you sow.Regards,Loyal customer
Mikaela · 11 March 2020
★★★★★ 5/5
TrustpilotThanks Dee!
Although selling my flat has been a really difficult experience, Dee at Brand Vaughan was extremely responsive and supportive throughout and helped the process along in every way she could! Thank you 😊
Louise · 4 November 2024
Agent replied · 15 June 2024
Thanks so much for your feedback Louise. We will share this with Lewis.
★★★★★ 5/5
GoogleBrand Vaughan have been very helpful and professional throughout the process of letting my flat for me. Helen has helped me find great trades people who have got the flat up to a great standard very quickly and also found me a tenant in no time at all. I can't recommend Brand Vaughan highly enough.
Stefan · 24 August 2023
Agent replied · 23 August 2024
Great to hear this, thank you so much for your review Stefan. We will pass this on to Helen and the team.
★★★★★ 5/5
TrustpilotKamila was so helpful and a pleasure to…
Kamila was so helpful and a pleasure to talk to. Thank you :)
Jasmin · 17 February 2023
Agent replied · 15 June 2024
Great to hear, thank you Jasmin
★★★★★ 5/5
TrustpilotJosh was incredibly helpful and…
Josh was incredibly helpful and efficient in helping us to organise our application. Would definitely recommend Brand Vaughn. Excellent service!
John · 6 May 2022
Agent replied · 15 June 2024
Great to hear this John, thank you for the 5 stars.
★★★★★ 5/5
TrustpilotI found my experience with Brand Vaughan from start to finish was 10/10 service. I met Lucy to view the flat and she was very professional and very helpful. I will be letting people know if t
I found my experience with Brand Vaughan from start to finish was 10/10 service. I met Lucy to view the flat and she was very professional and very helpful.I will be letting people know if they need to relocate for any reason then Brand Vaughan would be the best Estate agents to pick.Lisa
Lisa · 2 October 2023
Agent replied · 15 June 2024
Thank you so much for your review Lisa. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
★★★★★ 5/5
TrustpilotMollie and her team were amazing to…
Mollie and her team were amazing to find us the property we really needed and loved. Very professional and good communicators.
Andrew · 8 March 2022
Agent replied · 15 June 2024
Thank you for your feedback Andrew.
★★★★★ 1/5
TrustpilotHonestly the scum of the earth
Honestly the scum of the earth, no human compassion whatsoever. My flatmate dropped out of uni right before we were gonna move in, now we have to pay his rent. Brand Vaughan are useless, took forever to fix problems with the house. call it a six bedroom house but it's got two tiny little grotty rooms that can barely be called bedrooms. Squeezing money out of students that they don't have, putting them in debt. Never rent from these lot. They don't even deserve 1 star
Roger · 23 January 2024
★★★★★ 5/5
GoogleI was dubious to use an estate agent as I have always let privately but im so glad that I went with Brand Vaughan in the end as Kirsty Barton was amazing! She showed great attention to detail, had no trouble adjusting to my ever changing needs & she was always a pleasure to deal with! Would highly recommend based on my experience with her!
Abigail · 25 August 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
