Brand Vaughan New Homes Hove reviews

★★★★★ 5/5

Trustpilot

2 properties managed…

2 properties managed for many years , great property manager Lizzy who takes care of any tenant issues and repairs.They have also just sold these properties, lots of viewings, clear communication all the way with Kieran and Holly.Their recommended solicitor was a real bonus.Sales cycles were very long but that’s the current market.

Jim · 21 September 2023

★★★★★ 5/5

Google

We have always found Jason and the team to be professional in how they conduct their business.

Charles · 24 August 2022

★★★★★ 5/5

Google

5 Star service from BrandVaughan and especially from Beth!! Its not easy trying to find a place when you live far away .. well, not with BrandVaughan .. they made it not only possible but a positive and enjoyable experience. We have now found an awesome property and this would absolutely have been a much more difficult achievement without Beth at BrandVaughan .. thank you!

Carmen · 24 August 2022

★★★★★ 5/5

Google

I recently dealt with Paul Dryden about a property I wanted to rent. He was really helpful and positive and made the whole experience with Brand Vaughn great. I would definitely recommend Paul if you're looking to rent. I know estate agents get a bad rep but Paul's attention to detail and willingness to meet our needs was second to none. Top work.

The · 25 August 2019

★★★★★ 5/5

Trustpilot

Amazing service

I have been a tenant for 3 years and the service and support has been amazing. I suffered an accident during my tenancy that resulted in me being permanently disabled and they couldn’t have been more helpful and supporting. Especially Jordan who has helped me transition to a new tenancy and has taken care of everything including moving the deposit.All in all 5*

Alex · 24 August 2019

★★★★★ 1/5

Trustpilot

In last minute, the lender changed the mind !!!

I'm really let down! I'm sharing my story to help prevent others from having to deal with the same problem.In February, I'll be moving to Brighton for work. We started looking for a property in January because we live in London and getting a property to view is really tough. As soon as we found a flat, we signed the pre-tenancy agreement, paid the holding deposit. The reference process also went well but because the move-in date is January 15, we became concerned when we did not hear back until January 10. The agency contacted us again on January 11th with shocking news.The lender will sell the home after having a change of mind. Can you believe that this occurred just four days before the move-in date? I'm in complete disbelief and stunned! The agency informed me that although there is nothing we can do about it, they will return the holding deposit to me. In this situation, what are the tenants right?

Customer · 12 January 2024

★★★★★ 1/5

Trustpilot

In last minute, the lender changed the mind !!!

I'm really let down! I'm sharing my story to help prevent others from having to deal with the same problem.In February, I'll be moving to Brighton for work. We started looking for a property in January because we live in London and getting a property to view is really tough. As soon as we found a flat, we signed the pre-tenancy agreement, paid the holding deposit. The reference process also went well but because the move-in date is January 15, we became concerned when we did not hear back until January 10. The agency contacted us again on January 11th with shocking news.The lender will sell the home after having a change of mind. Can you believe that this occurred just four days before the move-in date? I'm in complete disbelief and stunned! The agency informed me that although there is nothing we can do about it, they will return the holding deposit to me. In this situation, what are the tenants right?

May · 12 January 2024

★★★★★ 5/5

Trustpilot

Hassle-free and extremely friendly estate agent

Brand Vaughan was a great estate agent to use. We managed to get a viewing pretty easily and Abi the estate agent who was with us was friendly, knowledgable and happy to answer any questions we had. Their communication as a company was efficient and we are delighted with the service we received from her. Thanks again for helping us find a lovely property to move into.

Louis · 10 May 2022

★★★★★ 1/5

Google

Just unbelievably awful. When showing a house, the have no clue about anything at all... can't answer a single question about the property. And when called to make a valuation appointment, they are just inept. An estate agency with no expertise or knowledge about property. Stay well clear of Brand Vaughan.

Ze · 28 October 2023

★★★★★ 2/5

Trustpilot

Brand Vaughan property maintenance is…

Brand Vaughan property maintenance is uselessIf you live near a property managed by Brand Vaughan you can expect the slowest possible response to complaints about rubbish pilling up, wasp infestation, loose external fixtures and broken boundary fences. They do not answer their phones and only seem to react with Brighton and Hove Council officers tell them they must act.New- BV want to have my review removed in three days. If I could add photos of the issues I would but sadly that's does not seem possible.

John · 3 January 2024

★★★★★ 5/5

Trustpilot

Efficient

Efficient, professional and friendly. Always kept me informed me informed and always phoned back when they said they would.Great teamwork in the selling department. Well presented information pack .

Sally · 9 December 2024

★★★★★ 1/5

Google

Terrible terrible customer service. Nobody replies to your emails other than numerous auto responses. I notice the owner seems to respond to the reviews though? His advise - Call the office? My advise.... Reply to your clients!

Peter · 2 August 2024

★★★★★ 5/5

Trustpilot

Very good initial experience renting…

Very good initial experience renting with Brand Vaughn, Abigail Mallett was great and very helpful.

Alexandra · 13 October 2022

★★★★★ 5/5

Trustpilot

Natasha was critical in handling a…

Natasha was critical in handling a tricky let. There were misunderstandings, challenges, delays outside their control, and Natasha and Jay of the Preston Road office made extra time as needed, even having an hour long meeting to sort things out. We love our new home and it would not have happened without their hard work and persistence. THANK YOU! : )

Shoshana · 28 February 2020

★★★★★ 5/5

Trustpilot

Smooth process

Kamila was very helpful setting us up for our new flat.

Sandra · 14 February 2023

★★★★★ 5/5

Trustpilot

Very impressive service

Very impressive service. Managed to fit in with my short timescales to view a property and been great to be able to work with a team that is able to communicate effectively

Simon · 9 October 2024

★★★★★ 5/5

Trustpilot

The process could not have been smoother.

The Brand Vaughan team were great to work with, supportive and communicative, and did a great job getting this sale over the line. Despite the fact I live overseas, the whole process could not have been smoother. And their staff always went the extra mile to help out. Thank you to Sam and the team.

P · 6 July 2021

★★★★★ 5/5

Trustpilot

Hurstpierpoint Branch

Hurstpierpoint BranchWe would like to thank Dan in Hurstpierpoint for all the hard work he has done regarding our purchase. He chased everyone when needed and kept us up to date with everything that was going on. We are just sorry that our only connection was through our purchase. Oh, how we wish our own agents had worked as hard on our sale!

Sylvia · 28 September 2018

★★★★★ 5/5

Trustpilot

I rented a property from Mission Mackay …

I rented a property from Mission Mackay on an assured short-hold tenancy basis, and had no problems whatsoever with the service I received. The fees were reasonable. They handled all aspects of the tenancy professionally and effectively, they communicated with me efficiently and courteously, and the property was as advertised and met my expectations. They were extremely reasonable with me at the end of the tenancy, because due to a matter outside of my control I was delayed moving out, and they were extremely kind and reasonable towards me and I simply could not have asked for more, they refunded my deposit in full with no delay, not many places will do that. I would definitely rent from them again and I would highly recommend them to anybody.

Karl · 9 July 2017

★★★★★ 5/5

Trustpilot

My experience

I loved how once I call the office there is someone ready to respond and if someone that I need to speak with is not available, they can answer any question that I want in terms of the property the I am interested in. Lucy, Abigail, Joshua and Michel thank you for helping me to choose the right property

MARIAM · 23 January 2023

★★★★★ 5/5

Trustpilot

Brand and Vaughan was extremely…

Brand and Vaughan was extremely efficient. We put in an application for a flat and Connor processed it in under 10 minutes which meant we got our new home,Very greatful to Brand and Vaughan,Lucy who showed us around was also very helpful and professional too,Thanks so much,Gwyn

Gwyneth · 22 December 2023

★★★★★ 5/5

Trustpilot

A perfect end-to-end experience with the MM team.

I received an excellent service from the team at MM, firstly as a landlord renting the property to its final sale. The sale itself was problematic due to conveyancing issues but the team at MM stuck with me, keeping me updated and ensuring a consistent and reliable information flow between the parties involved - resulting in a happy outcome for all.The rental experience (as a landlord) was exceptional; professional & courteous, and executed with enthusiasm, knowledge and respect.Overall, in my view and experience of the buying, selling, and renting process MM set a new and higher standard in the services that they provide.

Rob · 19 May 2017

★★★★★ 5/5

Trustpilot

A league above the rest

Could not have been happier with this estate agent. All members of staff were exceptionally helpful, communicative, and polite. They went to a lot of effort to gather feedback after viewings and provide this to me quickly. It was a difficult sale with a longish chain, and they went out of their way to make everything as easy as possible. It was a definite advantage that they work so well with their Hove branch who were involved further down the chain. I viewed a number of houses with this agent as well and was very impressed with their sales approach. The office was well manned and I never had trouble getting through to someone/receiving call backs. I could not fault them. I've had to deal with many estate agents and these were a league above the rest.

Sam · 31 March 2017

★★★★★ 5/5

Trustpilot

Buying and selling

Glenn Erdman was excellent with communication between our buyers and the selling process for us. I highly recommend himThank you Glenn

Jules · 7 October 2021