1/5
TrustpilotLandlords STAY AWAY
Landlords STAY AWAY. Chaters fail on every aspect of providing services to landlords. Lazy, sloppy, careless, irresponsible.
Trusted Agent profile · Hove
Brand Vaughan New Homes Hove reviews
★★★★★
1,607 reviews across 2 platforms
117-118 Western Road, Hove, BN3 1DB
Brand Vaughan New Homes's office in Hove, at 117-118 Western Road, is rated 4.3 out of 5 across 1,607 reviews on two platforms, including 487 Google reviews rated 4.0.
Reviews
Every review we hold for the Hove office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMehmet Altankaya
We just bought 1 bed flat in brighton. Drew is helped us so much with the purchase. We would like to say thank you to them for the hard work !
Agent replied · 25 December 2024
Hi MehmetThanks for your review, it's so good to know that Drew was able to give you so much assistance. I'll make sure she sees this lovely review. Thanks againSteve Neocleous
5/5
TrustpilotAs a new landlord
As a new landlord, I found the team at Brand Vaughan very helpful throughout the process of letting my property. The most important thing for me was finding the right tenants and feeling confident I was in the hands of a professional and comprehensive agent - someone that does what they said they are going to! Thank you to Jenna and her team!
1/5
Googleawful company to deal with. avoid
Agent replied · 11 October 2026
We’re sorry to see you’ve had a negative experience. We’d like to reach out and discuss this further to help in any way we can. Please contact us through reviewsbv@brandvaughan.co.uk so we can look into this and work towards a resolution.
5/5
TrustpilotJosh was a pleasure to deal with
Josh was a pleasure to deal with, answered all of my questions quickly and helped make the admin side of the lettings process smooth and efficient. Thank you
Agent replied · 15 June 2024
Thank you for the review.
5/5
TrustpilotEasy
Easy, simple process so far. Abbie was very helpful on questions I had, and she was professional and clear on the process of the tenancy.
Agent replied · 15 June 2024
Thank you so much.
5/5
TrustpilotVery professional, excellent service and a very pleasant experience.
Brand Vaughan are very professional and made my viewing/renting experience so easy, with quick results and overall made for a very nice experience. Both the viewings person and the negotiator were super helpful and pleasant. They responded so quickly to everything which gave a positive result. Highly recommended.
Agent replied · 24 August 2024
Thank you sincerely for taking the time to share your positive experience with us. Your feedback is incredibly valuable, and it's heartening to know that we were able to meet your expectations.
5/5
TrustpilotLucy was kind and honest and realistic…
Lucy was kind and honest and realistic and informative at all times.
Agent replied · 15 June 2024
Great to hear this, thank you so much for your review Lily.
5/5
GoogleFrom the moment we met Kieran at 'our' property to the day we completed and got the keys from Jamie, they were both fantastic! Always kept us up to date, pushed the right people when it was needed, and ensured that the experience of us buying our first property together was faultless. If ever we move we'll be straight back to you!
Agent replied · 23 August 2024
Thank you so much for your review Karl, we will pass this on to the team, and we hope to work with you again in the future.
5/5
TrustpilotFirst class experience with this agency December 2024
First class experience with this agency. They listened carefully to my requirements, provided several very good properties as options and arranged timely viewings.The application and holding deposit process went very smoothly. First class service by Declan and Mia.Recommended.
Agent replied · 25 December 2024
Thank you for your wonderful feedback! We’re thrilled to hear that you had a first-class experience with us. It’s great to know that Declan and Mia provided you with excellent service throughout the process, from understanding your requirements to arranging viewings and handling the application smoothly. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to Declan and Mia. Thank you for choosing us!
4/5
TrustpilotProfessional
We were able to secure our new home very quickly. They were reasonably quick responding to my inquiries and answering my questions. We appreciate their professionalism in their dealings with us. Thanks Connor and all the others we dealt with. Now we just need to move in!
5/5
TrustpilotGreat service from Brand Vaughan
Great service from Brand Vaughan with my recent rental enquiry.They got back to me and booked a viewing for a property I was interested in within 20 minutes and I got to view the property that same day.Lucy and Michael helped wherever possible and I'm very Greatful for all thier assistance. A++ service.
Agent replied · 15 June 2024
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
5/5
TrustpilotMark Welton
My review is specifically for Mark Welton as I have only had dealings with him. We bought a property from Mark in 2015 which went extremely smoothly. When we came to sell that same house this year (2021) we immediately thought of him, but as we were letting the property we felt tied to the managing agents. After 10 weeks with no interest we took it off the market and asked Mark to take it over and sell it for us. After 2 days of viewings, he had secured numerous offers for us. We sold for 35k over asking price. I should also mention that we were living in America, so Mark had to deal with our tenants, during Covid, with difficult time differences. He also managed to get the sale done quickly, before the stamp duty holiday ended. Mark often communicated with me outside of office hours, regularly late in the evening, to suit my timing. He was extremely professional and detailed. He handled some tricky issues with our tenants, keeping them on side at a time when they could have made the sale impossible.It really makes a world of difference who you choose to sell your property. All agents are absolutely not equal!I wouldn’t hesitate to use Mark in the future and fully recommend him to anyone wishing to experience a higher level, more professional approach. He is certainly the best estate agent I have ever had dealings with.
Agent replied · 25 December 2024
Hi TamsinThank you so much for taking the time to post such an amazing review. There is no doubt that Mark is the best in the business and we know that we are very lucky to have him. It doesn't surprise me to hear that Mark was in touch with you out of hours as he really makes communication his number one priority. It sounds as though there were a few things to juggle in this transaction which clearly Mark handled with ease. Thanks again for such a positive review, it really does make our day when clients want to tell others about the great experience they have had. Kind regardsSteve Neocleous
5/5
TrustpilotLewis Innes is a very good property…
Lewis Innes is a very good property manager and i found him knowledgable, helpful and personable.
Agent replied · 15 June 2024
Thanks so much for your review Georgina, we will pass this onto Lewis.
5/5
TrustpilotKamila has been very Professional…
Kamila has been very Professional during the viewing and answered all our question which shows very good knowledge about the property. Would highly recommend
Agent replied · 15 June 2024
Great to hear, thank you Waleed.
5/5
TrustpilotWas a very good service and Abigail was…
Was a very good service and Abigail was very helpful and very quick with responding helping us the get the property we wanted.Thank you!
Agent replied · 15 June 2024
Great to hear we could help you get the property you wanted Jake. Thanks for your review.
2/5
Trustpilotbad communication
Literally two different agents just stopped answering my emails after I asked some questions about other options and gurantor. I was going to take the offer if they just simply replied, because i wanted to feel safe. they knew that i had troubles reaching out on phone because im overseas (same for them). she said the processes is still doable and she will help me. Getting a housing is very important and i felt that ive lost time and didnt get anything out of it.
5/5
TrustpilotRecommend highly
I could not recommend this company more! Connor looked after us and from start to finish was kind, caring and accommodating. I felt extremely supported by him and the company and would 100% use them again in the future and recommend to anyone looking for help with renting/buying!
5/5
GoogleLizzy Van Orden has been exceptional throughout my dealings with the Lettings team. She was able to liaise with several parties to help deal with a situation at my flat and carried it out swiftly and with complete confidence in resolving the issue. I would thoroughly recommend Lizzy and her team if you are thinking about BV managing your property. Thank you againPositiveProfessionalism
5/5
Trustpilotwe had a lovely holiday and will be coming back next year
we had a lovely holiday, but on arrival the apartment was dirty and smelly, food left in fridge, beetroot and juice spilt in the fridge and floor, toilet and toilet brush stained, mop smelly and just left under the stairs, used tissues stuffed down side of sofa. we did have a lovely time maybe the cleaner was having a bad day.
Agent replied · 15 June 2024
Thank you for your honest feedback, we are so sorry to read about your experience with the property. I have passed the comments on to the branch manager who will be in touch directly.
1/5
TrustpilotAvoid at all costs.....
I had to laugh when I read that this Agency works from a position of 'integrity, care and understanding' as nothing could be further from the truth ! Avoid this agency at all costs. Their practices barely fall short of criminal. Unethical, bullying and intimidating behaviour - as desperate as you may be for a rental property find an alternative as you may live to regret using Brand Vaughan.
Agent replied · 15 June 2024
Dear Michelle, thank you for sharing your feedback, we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
1/5
TrustpilotAppalling behaviour
My experience with this agency is of the most appalling. I’m a tenant accommodating visits. Despite I put stickers on the door as a reminder to take off shoes and hand sanitisers for all visitors and leave the house to let them in as per government guidelines, they have behaved in the most unprofessional way. Heavy and dirty footsteps everywhere on the carpet, in addition to my most valuable possessions scattered on the floor when I got back. I had the feeling a burglar just broke in, which is very distressing. Allowing children or pets in my flat, with tenants at risk and not yet vaccinated, in spite of government guidelines. One would wish that people take pride and dignity and a minimum level of professionalism, regardless of how tedious their job is. It’s certainly not the case for this agency.
Agent replied · 25 December 2024
Hi MariaIt was good to chat about this yesterday. Firstly let me apologise if you feel that we have been at all unprofessional in our approach. I have spoken to the Branch Manager of the relevant office however and she tells me that they have conducted in excess of 30 viewings at the flat and not experienced any problems or negative feedback from you until recently. In fact she did tell me that prior to the most recent viewing she had actually picked several items of yours up to keep them out of harms way, including for example your MacBook. I am also told that the people viewing were in fact asked to remove, and did take off, their shoes prior to entering the flat. I have asked the team to be careful if future visits are required and I hope that you wont have cause to review us negatively again. Kind regardsSteve Neocleous
5/5
TrustpilotIt was an immense pleasure to interact…
It was an immense pleasure to interact with Katie. She was very helpful and responsive.
5/5
TrustpilotExcellent all round
All of the team in the Seven Dials office were helpful and supportive throughout the sales process, keeping me well informed and being proactive at all stages. I would like to thank George and Chris in particular. They provided realistic advice and were particularly effective in getting from offer to exchange of contracts, working though a few issues along the way. I would highly recommend using them to sell your property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Brand Vaughan New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hove.
