Trusted Agent profile · Hove
★★★★★
1,607 reviews across 2 platforms
117-118 Western Road, Hove, BN3 1DB
Brand Vaughan New Homes's office in Hove, at 117-118 Western Road, is rated 4.3 out of 5 across 1,607 reviews on two platforms, including 487 Google reviews rated 4.0.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience!
Great experience - Kamila waited when I was late for my viewing, and Abigail was immediately in touch to secure the property after I submitted my offer. Highly recommend!
Thank you for your 5 star review Constance.
5/5
GoogleMy partner & I are currently looking to rent a one/ two bedroom flat in the Brighton & Hove area. We've viewed a number of properties in recent months from other estate agents and have been appalled by their poor level of service, namely being stood up on appointments, their inability to accommodate for weekend/ evening viewings, and dingy properties. We have recently had the pleasure of viewing a few properties on Cambridge's books, and although our search still continues to find 'the one', it's been significantly aided by the team at Cambridge in particular Hannah who has taken us round several houses this past few weeks and been very flexible in her approach to facilitate the hours we are available. She also remembers our requirements (which is handy when we are not always able to check Zoopla for any properties recently added). As I said, we haven't found the next home just yet, though am hopeful Cambridge will be able to help us find it shortly.
1/5
TrustpilotDon’t bother
After viewing a flat online was told the landlord was happy to accept the application and asked to put down the deposit money I asked to view the flat in person the next day first- after viewing said I was happy to go ahead and was told I’d be called later that day with next steps but literally never heard back even after calling to chase and was told I’d be called tomorrow but they never even followed up to say it had gone to someone else extremely unprofessional during a stress inducing time of trying to find somewhere to live
Thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
GoogleI have to say we were very pleased with the service and professionalism of Cambridge Residential. Our initial appointment at the flat with them was very helpful ,informative and constructive and by the end of the same day the excellent photos and accurate details were already on their website. Within 2 days the flat had been let for the asking rent. The staff have kept us fully informed throughout the process. We have had 2 maintenance problems at the flat and they have dealt those to our full satisfaction. We have dealt with other letting agents whose level of care has been very poor indeed. Our experience with Cambridge has been without fault and we are very happy to have found them.
5/5
GoogleNatasha was very helpful on the viewings, great company!
Thank you for taking the time to share your positive experience. We're here for any future needs you may have.
1/5
TrustpilotDon't care about buyers.
They don't often bother to reply to emails and they say on the phone that they will call back with information, but mostly don't. As a buyer, with cash, you'd think they'd want to deal with me.It's especially annoying as they have the majority of the nice flats where I'm looking.If you want to sell you flat, please use an agent that doesn't treat buyers as unimportant - use a good, friendly agents like Hanover Homes or Maslins
Thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding and we endeavour to always respond to any contact, so we are sorry your experience did not match expectation.Please feel free to reach out to us at customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
GoogleJimmy and Elena. What a team! They sold my flat last year and I never left a review. I wanted to do this so they got the recognition they deserve. Such a good set of people at the Hove branch. They really helped me out and pushed the process along. Elena is such a lovely person with great acumen. Jimmy has heart of gold (and the most soothing voice). Make sure you sell though these guys 👍
5/5
GoogleOliver and his team have managed my lets for 3-4 years now and received great service and communication.
Great to hear, thank you for your feedback John
5/5
GoogleLizzie and the team have been super kind and helpful with our questions and issues so far :)
Great to hear, thanks Rhiannon.
1/5
TrustpilotGreat Lettings team but poor Management
The lettings team are great, always quick to get new tenants in and good marketing. However the property manager Maria is rude and very unhelpful. You may get tenants but do not expect any back up or communication after that
Thank you for your review, we are very sad to read that you have such strong, negative views against one of our members of staff. I understand you have been a client of Mishon Mackay for a number of years and we are so sorry you feel you have been given anything but a 5 star service. We have investigated this and looked through the recent communication between you and Maria; I also note we didn’t fully manage your tenancy so our interaction and communication with regards to your property wasn’t regular. I’m afraid having looked though emails and notes, I’m not able to see where there has been a fall down in service, we would therefore be very keen to gain a better understanding of where you feel our service hasn’t met your expectations, whether recently or perhaps over time? This information is key in order for us to improve the service offered moving forward. Please call or email our Director, Jordan Mackay on 01273 606076 (opt 2) jordan@mishonmackay.com should you be willing to provide any further information.
5/5
TrustpilotKamila was really helpful
Kamila was really helpful, answered any questions I had and was really pleasant to speak with. The whole process was really smooth and easy with her.
Thanks for your feedback Natasha.
5/5
GoogleFrancesca was exceptional and professional from the start Whilst we were looking for a new home. The service she offered was refreshing, calls and emails were responded too immediately. Our queries were also responded too. She also had extensive knowledge. We met many Letting agents whilst trying to find the ideal property. However Francesca stood out in every way. We would highly recommend anyone looking for a new home, to contact Francesca.
1/5
TrustpilotSave your grief and go with another company, one that cares about its clients!
We were with Brand Vaughan for two years and they were pretty awful. On two occasions they tried to overcharge us - luckily we spotted their error and they admitted their mistake. Their customer service was terrible and didn't inform us about at least 6 viewings while we lived in the property. I never normally leave reviews but felt it necessary - save your grief and go with another company, one that cares about its clients!
Dear Jack, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
1/5
TrustpilotHaving arrived at the end of a jointly…
Having arrived at the end of a jointly (2 persons) held contract, notice was given in writing stating that one of the tenants would be leaving. However, the second tenant was happy to begin a new lease. Brand Vaughan replied that if one tenant was leaving then both must leave, otherwise the contract would simply roll over. If the tenant wanted to remain and begin a new contract with a new tenant they would have to move all the furniture and belongings from the house before moving back in under the new contract.Have been advised to and will be contacting the relevant ombudsman.Completely unsatisfactory service and one letting agency to AVOID.
Dear Sebastion, thank you for sharing your feedback. We aim to be a team centred around integrity, care and understanding so we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
5/5
TrustpilotHolly was a superstar in helping us buy…
Holly was a superstar in helping us buy our house at the end of last year. She was really friendly, professional and went the extra mile to help secure the property - she really understood our need for a family home. Great communication from her and Damien - they politely kept the process moving along - we never felt badgered. Thanks so much - I would highly recommend using MM.
5/5
TrustpilotExcellent Service from the Kemptown Branch
I recently purchased a 2 bed flat through the Kemptown branch and have been delighted with the service I received. Both Alexandra and Josh were fantastic throughout the transaction, very professional and always fast to reply to both my solicitors and my own enquiries. They were by far the best agents I've dealt with in the Brighton area and will not hesitate to use them again in the future. Very impressed, thanks guys.
5/5
TrustpilotExcellent service
We cannot thank Drew enough in the Preston Road branch, for her help, patience and understanding during a difficult move, she went above and beyond and we are very grateful and would thoroughly recommend her!
Hi LindaIt's so nice to see such a lovely review. It's great that Drew was able to guide you through the process using her experience during what looks as though it was a tricky process. Thanks againSteve Neocleous
1/5
GoogleReceived a valuation from Brand Vaughan for £280,000. This was justified with examples of other properties on their books, in the local area. Although, these properties were of a similar size, they had no sea view, no parking and poor decoration. I went on to sell through another estate agent for £420,000, with 0.8% fees. It sold within two months of being on the market.
Thank you for your honest feedback. We are sorry to hear that we did not get it right for you.
5/5
TrustpilotVery pleasant experience
Lucy, who carried out the viewing, was lovely and very helpful. She helped answer any questions I had and was just very friendly. Connor, who help me with the application, was also very helpful and friendly. Overall I had a very pleasant experience finding a new place to rent with Brand Vaughan and would recommend.
Thank you for the positive feedback! We're glad we could assist you in your journey. We're here for any future needs you may have.
5/5
TrustpilotConnor was great in keeping me updated…
Connor was great in keeping me updated on the tenancy process. I rate five star
Great to hear this, thank you so much for your review.
5/5
GoogleI called into Brand Vaughan on Western Road today. Lerryn Begley was quick to assist me and was most informative about the property I was interested in renting. Her enthusiasm and helpfulness was charming. I inquired about Landlord Insurance which is incredibly good value if bought through Bran Vaughan and by the time I had arrived home nearby, Lerryn had forwarded me details of the insurance. Her customer service skills are second to none.
5/5
TrustpilotGreat first time buyer experience
Massive thank you to Tom and the rest of the team for helping me purchase my first property - you helped me understand the process, moved things along with the seller & their solicitor and helped me push for a completion just in time for Christmas!(And huge thanks to Tom for helping me measure up the flat for furniture before I moved in!).Overall super efficient, friendly and great customer service!
4/5
TrustpilotGreat service!
Excellent service from Alexandra with a tricky property sale. They had the correct balance of chasing and keeping under review without hassling people.Living a long way from the property also caused some issues but Alexandra was always ready to go the extra mile and help.
Thank you Miranda for you review, I understand you sale was particularly stressful with some unexpected challenges throughout. I am pleased that you felt supported by Alexandra and her team and we do hope that things have settled for you since completion. We wish you the very best for the future.
1/5
TrustpilotNightmare experience
Nightmare experience. Would give them a 0 if I could. They do the landlord's bidding, never the tenants. Watch out for damages before renting from them, they will do their best to avoid the landlord paying for the necessary repairs. Make sure you have the property inspected and professionally surveyed before signing contracts. Or you will rent a broken property for way more money than you should pay. BV students, 10 times worse.
Dear Simon, thank you for sharing your feedback, we’re sorry your experience didn’t match expectation.Please feel free to reach out to us on customercare@brandvaughan.co.uk if you would like to discuss this more.
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