Brand Vaughan New Homes Hove reviews

★★★★★ 5/5

Google

Andrew Gunner at Brand Vaughan literally saved the day for me by taking over from a rental agent who had managed my property for 8yrs & had shockingly allowed it to get into a state of complete neglect. Andrew not only sourced a reliable & efficient workforce under the guidance of Keiran Brindley of KIFCO to repair the property, he went above & beyond to get a student let sourced right at the very end of the season. I would have been left with an empty property if it hadn't been for his effieciency & hard work. He was always contactable, true to his word & incredible knowledgable about the market & how to get the best for all parties concerned. I highly recommend this agency & especially Andrew Gunner who is a credit to his team.

Louise · 25 August 2019

★★★★★ 1/5

Google

You couldn't make it up!---Don't be dazzled by their trophy cabinet or good reviews.!!!.....Customer last and arrogance are King!...... I have lived in nearly 17 cities/towns all over the country, for work reasons, so I've rented a lot of properties and have very clear comparisons on their mode of operation and standards. Brand Vaughan have won awards but I did not see the quality of customer service. What I did see was inefficiency, lethargy and being communicated to like a little child. There was a profound arrogance in some places and the senior management felt it was beneath them if you escalated a complaint for them to reply to. Overall they were as 'rigid' to deal with a cardboard box and at several times I felt I should of had my own desk at their offices as I spent so much time chasing them or 'working' on getting THIER work done. They need a staffing level uplift to be more responsive. The set up of the property was like a long running saga to get sorted out and very stressful as I was about move from Essex and needed to know all was in place. On check out they tried to charge me for items that were not mine and the cleaning (which had been done professionally).It was interesting that when I repeatedly asked for an itemised list they could not produce that, then ALL of the deposit was refunded.They also took a long time to deal with my deposit return AND if one person is off there's no hope your item will be progressed...there seems to be no overarching oversight of work streams and resources allocated when people are off. One thing that did slightly amuse me was when I had to go into the western road branch.... I approached the office totally calm, and had a simplistic transaction to do....I left feeling like i'd been in a wind tunnel....and stressed, when I left..... hardly a calm environment for CUSTOMERS....I'd get all that back office stuff..VERY back office and create a calm environment for customers...Try it its remarkable!..A real litmus test of how a different environment can affect you. Oh well that's my story--AVOID at all costs..Actually don't have them on your radar in the first place. The harsh reality is they are arrogant and deluded that they are so good, so much so they would never improve based on customer experience. There's many better in Brighton and Hove.

Andrew · 25 August 2019

★★★★★ 5/5

Google

We worked with Ollie to secure a tenancy whilst abroad. I couldn't recommend him enough for his diligence and readiness to 'think outside the box' when it comes to handling international business. BV is a great estate agent to work with, but more so having agents like Ollie ensure all aspects are covered and going above and beyond with consistent communication was the key to finding the right home for us. Ollie clearly sets the bar high for other estate agents - a true customer-centic experience that takes into consideration the needs of the tenant as well as the landlord. Highly recommended!

Hasan · 25 August 2019

★★★★★ 4/5

Google

Ollie was friendly and professional both during our viewing and afterwards whenever we popped into branch. The only constructive feedback I have is it would be good if all the letting agents were better informed about properties during the viewings e.g. council tax banding, whether it is GCH/Electric and whether or not the owner would be happy to rent properties furnished and unfurnished. The online application process was also really difficult to use and our application wasn't received which wasted my time and resulted in errors when we had to do this over the telephone with another member of staff. However, otherwise I have found Brand Vaughan to be one of the better agents in Brighton and would definitely use them again.

Eshe · 25 August 2019

★★★★★ 5/5

Google

I come from HK and this was the first time I looked for a house to rent in UK. As a new comer, I am not familiar with the viewing and rental procedures. Thanks to Ollie Taylor, I was able to find my dream house at a perfect location! Even though I had to leave UK for several weeks right after I viewed the house, Ollie is really helpful and enthusiastic. He helped follow the whole rental procedures. I remember that he told me not to worry, it was so comforting! It is a luck of mine and my family to meet Ollie and Brand Vaughan. Thanks so much for your work!

Frannie · 25 August 2019

★★★★★ 5/5

Google

I have rented from Brand Vaughan for the past 3 years and have always receive a good service from the agents and property managers. They rent good quality homes, unlike some letting agencies in the city! Recently, I found an amazing flat which was being advertised by BV and I really wanted it to become my new home. I registered my interest after a Saturday morning viewing but didn’t expect a response until the following week. Just a few hours later, I was contacted by Ollie, one of the lettings negotiators; he was very polite and professional and advised me that I had been chosen as the preferred applicant - I was ecstatic!! Ollie worked with me and the landlord, to reach a mutually agreeable contract and I am now looking forward to moving into my new home, in the next few weeks!! Ollie was able to answer all my questions and put forward any questions/requests to the landlord and he has been very quick to respond, whenever I have contacted him with queries. If you want a quality home, from an agency who consistently provides a friendly, professional and customer-focused service...contact Brand Vaughan in Hove and ask for Ollie!! A.

Andrew · 25 August 2019

★★★★★ 5/5

Trustpilot

excellent customer service from the beginning to the completion

After careful consideration of 4 estate agents we were most impressed with Damien and his team in Portslade to sell our house. He seemed personable and also most likely to be easy to work with throughout the sale to completion. Damien (And his team) did not disappoint throughout the whole process, always getting in contact and resolving many situations that flared up particularly towards the end of completion with some tricky buyers. We are very thankful to Damien and the team and would certainly recommend to others and would certainly use them again.

Andrew · 14 August 2019

★★★★★ 5/5

Trustpilot

Fantastic services from the entire team…

Fantastic services from the entire team for the sale of my flat, and special thanks to Damien and Glenn who looked after the sale all the way through.From the initial meeting for valuation, Damien has really impressed us with his attention to details, and he worked very hard to understand our requirement and situation.We originally opted to have two agents representing our sale, as we thought that this would generate more viewings and attention from the market. But Damien’s team worked so much faster and harder, and communication with his team was much more efficient and easy. By the time the other agent sent us over the draft sales particular, Damien’s team already had conducted several viewings and offer negotiation had already started. This proved to us that we only needed one good agent, and we asked them to be our sole agent.As and when we encountered obstacles, Damien’s team offered great support, as well as providing straightforward and open talk/ advice to both ourselves and the buyer, to be able to move forward with the sale.Whilst maintaining their professional and courteous attitude, they also provided very personal and tailed services. I am very happy I have decided to go with them for the sale, and I would highly recommend using them to anyone who need to sell their place!

Sue · 14 August 2019

★★★★★ 1/5

Trustpilot

Rude and unpleasant service

Have just had a phone call to the accounts team, needed to talk about my rent for this month and was greeted by a very rude lady. Spoke over me and didn’t let me ask the questions that I needed to ask. I was met with an awful attitude and I came out of the phone call upset and more confused about my situation than before. A very unpleasant experience, she should not be working in customer service. Extremely unprofessional.

Tilly · 4 November 2022

★★★★★ 5/5

Trustpilot

I can highly recommend Chelsea at the…

I can highly recommend Chelsea at the Preston Park office. We had a bit of a roller coaster experience of selling our flat, so I feel that I experienced the two extremes of estate agents. We were badly let down by the first company we went on the market with, but I consider ourselves so lucky to have found Chelsea. She made sure we knew what was happening at all stages, and her calm and professionalism were really reassuring at the most stressful of times. She has been an absolute pleasure to deal with, and definitely went above and beyond in trying to keep me sane throughout! Absolutely excellent service. Thanks so much Chelsea!!

Shelley · 30 July 2019

★★★★★ 5/5

Trustpilot

I had unsuccessfully tried to sell my…

I had unsuccessfully tried to sell my flat having lost two buyers. The Hove office found me a first time buyer in a week and got the sale completed. Thanks to Chris, Tom, Amy and particularly Sue who kept the sale moving successfully.

Eileena · 3 March 2021

★★★★★ 5/5

Trustpilot

Camilla 22.05.23

Camilla was really helpful during the viewing and securing the property. She was very clear in her explanations and made the whole process easy to do.

Rebekah · 22 May 2023

★★★★★ 5/5

Trustpilot

We had a great experience with Brand…

We had a great experience with Brand Vaughan from start to finish and the service was amazing. Special shout out to Jenna, Mollie who helped us find a great house in a difficult market.

P · 11 August 2022

★★★★★ 5/5

Trustpilot

I cannot speak highly enough of these…

I cannot speak highly enough of these guys. Colin is an absolute star from the Hurst Office. We bought our next property through Mishon but he also worked exhaustively to move on the sale of our previous property to close the deal with our agent(who was not Mishon). We brought our last house through Mishon 19 years ago and brought our next house through them too. I do not say lightly that this company is the one to use. Polite, professional, friendly and go way over and above. Dan (you are not forgotten) who also stepped up to advise and assist in getting this deal closed. Mishon of Hurst …. thank you so much …. forever grateful

Lisa · 5 May 2019

★★★★★ 5/5

Trustpilot

Kamila communicated in a helpful and…

Kamila communicated in a helpful and friendly manner, whilst being very efficient. Michael has been really helpful from the off too. Much appreciatedSal Esen

Sal · 5 July 2023

★★★★★ 5/5

Trustpilot

Flat Viewing

Lucy was quite helpful to me and everything went as planned. Securing the flat was quite fast after the approval.

Deniz · 17 October 2023

★★★★★ 5/5

Trustpilot

Special thanks to you

We have been searching for our new home for months and viewed close to a hundred properties. Brand Vaughan’s agent Mrs. Sarah King’s professionalism together with her special warm personality touch made her stand out from all the real estate agencies we have encountered. Thank you for your good work, it made our search easier and more pleasant!

Fei · 17 May 2024

★★★★★ 1/5

Trustpilot

Requests for information not answered

Requests for information not answered. My deceased relative’s house uo for sale but doesn’t appear on brand vsughan’s website or rightmove. I did get sent a copy of the particulars which didn’t bear the sale price I have requested twice to know what it is and have beenIgnored. Promises of someone to ring me doesn’t hsppen I am a major beneficiary I have the right to know that her charities aren’t being compromised and what is happening regarding the sale

Del · 5 October 2022

★★★★★ 4/5

Trustpilot

First time buyer

1st time buyer and overall I’ve had a really good experience from the team at MM.Thom worked tirelessly on one property I attempted to buy, and now Alex has been equally efficient, in obtaining the one I’ve since gone on to purchase.And I’m throughly greatful, during which has been a daunting process.I wanted to give 5 stars, but unfortunately having spent a considerable amount of time trying to buy one property, the downfall was an issue over commercial attachment.Unbeknownst to me, this makes it near impossible to get a mortgage. Had I been aware of this issue, I really wouldn’t have invested the energy and money it has cost. Being naive to property purchasing, I would have assumed estate agents have a responsibility to inform potential buyers. Maybe I’m expecting too much.Still.. it has all worked out and I’m thankful.

Vikki · 7 March 2019

★★★★★ 5/5

Trustpilot

Lizzie and the team have been extremely…

Lizzie and the team have been extremely helpful with any issues or questions we’ve had so far and have been very friendly and kind :)

Rhiannon · 19 May 2023

★★★★★ 1/5

Trustpilot

have not once had a good experience…

have not once had a good experience with this agency at all and would advise anyone who considers using them to look elsewhere.Upon moving into my student property it was left untidy which we reported as soon as we got there just to be told that they asked cleaners to come back but they refused and that the mess there wasn’t that bad to deal with it. They have also shown us invoices for carpet cleaners previously yet the property stank of smoke along with burn marks in most of the carpets which leads us to believe they weren’t cleaned or they were cleaned to a very poor standard.They do not respond to any queries in good time and when they do they pick and choose what they respond too and speak to you as if you know nothing and have no rights as a tenant. On multiple occasions I have called just to be told this is the wrong department or diverted to then be told I’ll receive a call back but I never do. I have housemates that have called and been hung up on multiple times too.We were left without hot water for a few days had leaks that caused power cuts which isn’t ideal when uni is online and you can’t attend lectures.Now that we have left the property we have been charged £1300 through reposit when I ask the agents what these fees are for and a breakdown I have been told it’s not practical for them to tell me and it’s for cleaning fees.When I question the cost of this cleaning fee as I have had cleaning quotes from multiple companies in brighton which range from £350-£700 I am told by our property manager ‘the cleaning fee is what the cleaning fee is’. They are using the fact that they charged previous tenants similar fees for a clean and carpet clean however this is completely irrelevant and you shouldn’t be asked to pay a fee based off of a previous tenant but whenever you ask for invoices for your situation they cannot come up with any.We were also told that the landlord could charge for more but they are being reasonable and choosing not too which basically tells us we shouldn’t query it and sounds quite threatening. They are very difficult to work with and should not be in this business they have no idea how to treat student tenants and think it’s fine to make breaches within their own contracts.As a result of our dispute I managed to find the cleaning company that brand Vaughan had used and called them and got a quote for the property in which they quoted £800 for a full house clean therefore proving Brand Vaughan were making unnecessary charges and being rude and uncooperative when queried.As a result of our dispute we were awarded a £450 reduction therefore if you do use Brand Vaughan be sure to be very thorough in your inventory and make sure everything is documented as they will be sure to try catch you out.Use at your own risk

Ian · 16 September 2022

★★★★★ 5/5

Trustpilot

Two thumbs up for Brighton branch

I found everyone at the Brighton branch to be very professional, friendly and helpful throughout the entire process, particularly Tom who has been our main contact in selling our flat. The pictures and listing of our property were both excellent, and they found a suitable buyer and agreed our sale within a couple of weeks. The support post sale was also superb and kept me sane through the process of waiting for exchange. Unlike other agents we have dealt with we were able to consistently deal with one key contact which was really a positive from our perspective. I would definitely recommend based on our experience.

Dawn · 19 September 2018

★★★★★ 1/5

Trustpilot

Horrible experience!

This company is one of the worst letting agencies I have ever used. When we moved in to our furnished student house 3 out of the 5 bedrooms where missing beds, the house had not been cleaned at all, it stank of cigarettes, they're was dirt all of the floor. One of the rooms had clearly been used as some kind of green room as there was soil and dirt everywhere condensation coating the windows, the washing machine and sink where all backed up. While living there the agents themselves were not helpful unless they where taking your money. They let scaffolders into the house without our knowledge or consent and made living horrendous. When we moved out they took over a grand from our deposit for "cleaning" even though we left the house in a better state than we got it! And wear and tear that had been left by previous tenants. Overall an awful experience and would not recommend anyone using their services.

Niamh · 22 October 2024

★★★★★ 1/5

Trustpilot

They do not care about students at all…

They do not care about students at all and treated us badly. We ended up doing their work for them as they never update or keep track of what’s going on . Various times they have been rude on the phone to us and never seem to resolve the situation , leaving us frustrated over basic communication. We arrived at the house when it was apparently professionally cleaned (which it wasn’t), and now we’re leaving they’re charging us extortionate prices for the house to be cleaned . Students be aware to document and photograph every little aspect because if you don’t, they will charge and use it against you.

Aadam · 1 September 2022