Brand Vaughan New Homes Hove reviews

★★★★★ 1/5

Trustpilot

Bad experience all round

Not a good experience one bit, changing my review slightly as they gave me half my holding deposit back, but still disappointed, that they rejected my application as my guarantor failed, so they have kept half the holding deposit still, which they said is used to cover 'fees', but they were going to take it over the first months rent, so doesn't make much sense.

Jessica · 15 May 2024

★★★★★ 5/5

Trustpilot

Mishon McKay sold my flat in Hove for…

Mishon McKay sold my flat in Hove for me. Sue,Amy Thomas and the team were fantastic. They called after each viewing to give me feed back.They also found me a tenant for my flat in Brighton and again were very well organised. I wouldn’t hesitate to use them again.

Annabelle · 11 March 2021

★★★★★ 5/5

Trustpilot

Polite Staff & Beautiful Properties!

Met with Abi for a viewing yesterday who was so helpful during the my viewing. The property itself was beautiful and unsurprisingly had lots of interest - I asked Abi about the application process and she provided some really useful insight that I was sure enough to include in my application (all completely honest things but perhaps not information I would think to include) and I was promised a call back the following day with an outcome. Sure enough I got a call the next morning, secured a flat I'm absolutely in love with and had such a great experience after lots of setbacks, chasing and unanswered calls to Estate Agents over the last couple of weeks. Thank you Abi, you are a saint!!!

Sammy · 26 May 2021

★★★★★ 5/5

Trustpilot

My stay in the marina was a lovely experience…

My stay in the marina was a lovely experience. The collection of keys was easy even though it was a bank holiday. The apartment though small was fully kitted out and clean and tidy. The weather was cold but the apartment was warm and cosy. Thank you for taking care of everything with no fuss. The location in the marina is perfect with a super market and plenty of pubs and restaurants all easily at hand. Great bus services into Brighton complete the entire experience.

Terence · 23 May 2023

★★★★★ 1/5

Trustpilot

property inspection reports

In my experience as a long time tenant, things are good until they are not.Therefore, do not trust them and keep a record of everything. In particular, ask for copies of your property inspection reports. Do not let them ignore/refuse your request for these reports.You have a legal right to access you personal data under the General Data Protection Regulation GDPR.IMPORTANT NOTE:The reply from Brand Vaughan is extremely disingenuous (see below).First, the reply does not mention that Brand Vaughan ignored several requests for copies of property inspection reports.Second, the reply does not mention that I was forced to make a "subject access request". In other words, they only responded when I made it clear I was prepared to enforce my legal rights.

Andy · 17 May 2023

★★★★★ 1/5

Trustpilot

The worse agency I came across ever

The worse agency I came across ever. I wouldn’t give even a star to them. We moved in the absolute dirty house with appliances been damaged (oven dirty with burned fat all over) , carpets couldn’t see the colour on them, back garden grass overgrown (5 foot high), post box damaged to extent that you couldn’t open it (they didn’t had a key anyway) and I’m not exaggerating. This agent from brandvaughan (dressed smart etc) just replied to our shock ....”well you can refuse to move in if you like” ....we didn’t had a choice as you move from one place to other in the same day. We sorted the house out ourselves, agency cleaned the carpets. Right the part when we moved out of the property is even more discussing. We nearly didn’t get our deposit back as agency decided we damaged oven, post box etc. This agent Sarah Whitmarsh kept bullying me with email s (I still have all the proof)that we trashed the place. We left the house in excellent condition but they decided keep my money because they wanted to with comments “you can take us to the court but you not going to win it” . That’s how BranVaughan work ethics rule. I did managed get most of the deposit back as I was going to take them to court and I would of prove them to be liars so whatever happens in your life don’t choose BranVaughan as your letting agency ...that’s a serious warning. Also I haven’t heard a good reviews from friends and general public as I always asked people if they have heard of this awful company.

Gita · 16 April 2021

★★★★★ 5/5

Trustpilot

Thomas Gannaway went above and beyond

We dealt with Thomas Gannaway who went above and beyond to make sure our sale happened. We faced unexpected delays caused by the top of the chain that were out of Tom's control but he did everything possible to keep things progressing and defended our position until exchange.His replies were instant. Very happy with the service.

Lora · 11 October 2017

★★★★★ 5/5

Google

I was helped by Ollie Taylor and I must say he was very professional. Within a phone call of 30 minutes he had explained everything I needed to know and with his help I was able to take a property I was interested off the market. The assistance provided was very guiding and every email that was sent contained useful information with detailed steps that my roommate and I had to follow in order to secure the property!

Manolis · 24 August 2021

★★★★★ 1/5

Trustpilot

Your agent was 10 minutes late for a…

Your agent was 10 minutes late for a viewing, no proper apology or explanation, and as a result appointments had piled up and a group of us were herded around the property unable make a careful assessment. A sub optimal experience that spoke of a distinct lack of respect for renters in general, and which hardly helps the landlord who has entrusted you with finding tenants. A call to your office to relay the experience met a defensive response and a slammed phone. We are impeccable tenants but will not be dealing with you again.

Farah · 22 April 2023

★★★★★ 1/5

Trustpilot

Bad service, try to take advantage of tents.

Try to charge astronomical cleaning fees for a clean house and for large painting fees for minor wear and tear. During rental period when contacted for problems with the house they did not respond. Our experience was they were just interested in getting rent money fromTenants and keeping as much of the deposit money as possible.

Suzanne · 24 September 2024

★★★★★ 5/5

Trustpilot

The Brand Vaughan team is excellent and…

The Brand Vaughan team is excellent and helped me swiftly in getting things done. Abigail Mallet is outstanding in providing in every bit of info needed and I have found a lovely one bed apartment. Highly recommended.Many thanksSuresh

Suresh · 13 September 2022

★★★★★ 2/5

Trustpilot

Definitely not tenant friendly.

I'm very happy to leave the property managed by this agency. Many times they told me things, trying to convince me that those are our landlord wishes. I had a private contact with him and he always denied those things. He even called the agency several times to cancel their decisions. They didn't do anything around the flat issues and charged my landlord for every small thing, to the point where he asked me to call him directly and omit the agency. He couldn't cancel the contract with them, while I was still renting... Btw. Trying to rent a flat with them took ages. Almost two months of checks and uncertainty. At the end they wanted to charge me for painting the walls and some decor fixing. I used a dispute option with my deposit protection company and I received my money back. During this time the agency called me and threatened with additional costs. I would advise landlords to check how things are, directly with their tenants.

Eva · 9 April 2023

★★★★★ 5/5

Trustpilot

Have been dealing with Connor at Brand…

Have been dealing with Connor at Brand Vaughan. Everything has been really clear and fast! Great service.

Katy · 12 April 2024

★★★★★ 5/5

Trustpilot

Excellent Service

What can I say, these guys were brilliant, especially Tina from the Rottingdean branch! This was a complex and difficult move on a number of fronts but Tina and her team handled it perfectly. They are a credit to Mishon and to themselves. A sincere thankyou from us.10/10 communication10/10 industry & local knowledge10/10 patience10/10 professionalism

George · 11 September 2017

★★★★★ 5/5

Google

I have to say how professional Chloe Stringer and Shannon Hegarty have been in supporting me over the past year. My student let suffered mains water leakage and Shannon was absolutely brilliant in supporting both the students tenants and myself throughout a difficult time. This year Chloe has provided professional and responsive guidance during the letting process and always responds to emails in a friendly and helpful manner. Well done to both and to Brand Vaughan!PositiveResponsiveness, Professionalism

Colin · 24 August 2021

★★★★★ 5/5

Google

We’ve had a few viewings with Brand Vaughn, and the agents showing us around the houses have been really helpful- and Brad made the experience stress free!

Anika · 24 August 2023

★★★★★ 5/5

Google

A surprisingly pleasant experience dealing with BV on my daughter's digs. Beth proved to be professional, courteous, patient, and generally superb at keeping all the wheels turning - with good grace and humour too. Highly recommended, especially Beth.

Duncan · 24 August 2022

★★★★★ 5/5

Trustpilot

We worked with Tom Gannaway for our…

We worked with Tom Gannaway for our sale and he has been absolutely brilliant throughout! He has fantastic market knowledge, a relaxed style making him very easy and approachable to work with and was always on hand to support/advise.Coupled with this he produced a very high volume of viewings for our property and managed to get a fee above asking price! Post sale he was always around to help out and we felt extremely supported and looked after in the whole sale process. Would highly recommend working with Tom and the MM team! Thank you so much!

Adam · 17 December 2020

★★★★★ 5/5

Trustpilot

I would highly recommend Damien & his team

I cannot praise Damien and his team highly enough. This should have been a quick easy sale, but there was a distinct lack of communication from the solicitor at the bottom of our chain. Despite this Damien and his team kept us informed of any new developments and chased the solicitor to push our sale to exchange. working late and starting early in order to get this resolved. I would highly recommend them if you are looking to buy or sell a property.

Nancy · 1 December 2020

★★★★★ 5/5

Trustpilot

Conner

Conner is a pleasure to deal with. Polite, friendly and quick with his responses.

Holly · 28 May 2024

★★★★★ 1/5

Trustpilot

Appallingly dirty, unsafe and mouldy accommodation

My daughter's housemates gained keys to their uni house two weeks ago to find it covered in black mould, fire and carbon monoxide alarms not working, fire extingishers out of date, disgustingly dirty - no cleaning at all! Keys, locks, doors bell missing and broken everything. Two weeks later, and having escalated to senior mgmt, and still no confirmation that these items have been addressed and no new move-in date.Shockingly, unprofessional and incompetent

Shelly · 22 September 2023

★★★★★ 5/5

Google

I have dealt with BV for a number of years as a landlord and they have always been helpful and professional. In particular Helen in the residential lettings and Beth and Ollie in the student lettings departments.

Conrad · 24 August 2022

★★★★★ 5/5

Trustpilot

Pleasant experience

Efficient handling of administration process and friendly communication

Paula · 16 October 2026

★★★★★ 1/5

Trustpilot

Shocking service provided

Shocking service provided. Complete lack of communication. They promise to email by a certain time and never do. Have not received keys ahead of moving in date. Lost the deposit and first months rent I sent to them. They can’t be bothered to call or email back. Do not have keys or information about the property I am moving into in a days time - looking like I will be left without keys ahead of move in date.

OP · 22 April 2023