Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe worst agency for renting a flat 🤮No…
The worst agency for renting a flat 🤮No inspection of the flat has been done before move in date, broken doors, damaged chairs, hairs on the mattress, greasy handles, dirty fridge, dirty walls, broken tile in the bathroom, limescale, not kind of things that you’d expect for 1850£ studio
Yuliia · 21 September 2024
Agent replied · 27 October 2024
Hi Yuliia,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotI want to thank my agents Bilal and…
I want to thank my agents Bilal and Alexandra’s very much, because they made my experience so splendid. Especially, Bilal waited me until 21:00 to hand over my key. That is really kind and helpful. Additionally, Alexandras pointed the international transfers need 5 days which makes me know when to pay.
Jerry · 25 September 2023
★★★★★ 5/5
TrustpilotGreat experience
I recently had the pleasure of meeting Saffron assisting me to find a property Saffron was very knowledgeable and polite. I would recommend John’s& co in the future.
Frances · 6 December 2024
★★★★★ 5/5
TrustpilotTimely and close follow up when we need one
I have found great delight with the extraordinary service of Krystal Boyde -Maynard. She is professional and helpful and always sees things in our point of view that she has followed up things very closely and wear our thinking hat when we had to deal with some issues over the maintenance & repair service company (that disappointed) I am really grateful for her help.
Ada · 5 December 2023
Agent replied · 24 December 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words.
★★★★★ 5/5
TrustpilotAlexandra is responsive and provide…
Alexandra is responsive and provide good service.
Ken · 7 June 2024
Agent replied · 27 October 2024
Hi Ken,Thank you for taking the time to leave Alex this kind feedback. We will be sure to pass your appreciation along to her.
★★★★★ 1/5
GoogleThey are so crazy that as a tenant I experienced twice the door of my flat being opened by their colleagues as well as subcontractors without being informed first. There is no security at all.
温为 · 11 August 2024
★★★★★ 5/5
TrustpilotGreat customer experience and…
Great customer experience and thoughtful consideration interactions throughout the renting process. Candice and Bilal were great to interact with and both were super helpful to sort out little details before and after executing the tenancy agreement.
Gabriel · 24 July 2024
★★★★★ 5/5
TrustpilotMs Lara Robson's professionalism
Ms Lara Robson, Senior Property Manager at Johns & Co has been very helpful in assisting us as landlord to follow up some issues. Lara was very proactive in backing up during her colleague's temporary absence.
JJ · 23 July 2024
★★★★★ 5/5
TrustpilotJ&CO super helpful
Bethel Gamma was brilliant in helping me sort out the rental of my parking space. Her extremely prompt responses made the whole experience painless. She was great!
Nat · 8 December 2024
★★★★★ 5/5
TrustpilotI had an issue with my heating and…
I had an issue with my heating and Bryony responded within 10 minutes and sorted out an engineer to visit the very next day. The engineer (Dan) was super lovely too and sorted everything out.Very happy with the service from both Bryony and Dan!
Syma · 22 November 2024
Agent replied · 24 December 2024
Hi Syma,We're glad Bryony and Dan were able to assist you quickly with your heating issue. Your satisfaction is important to us, and we’re happy to have exceeded your expectations!
★★★★★ 5/5
TrustpilotIt’s always a hectic process renting in…
It’s always a hectic process renting in London and I’ve worked with at least 3 agents. Johns&Co has made it the easiest by far. Big thanks to Savannah and Sania. Both were very transparent, helpful, and communicative!
Krit · 27 June 2024
★★★★★ 5/5
GoogleHighly recommend!
I rented an apartment in Staines. Everything went very well and I didn’t have to worry about anything. My agent, Mehdi helped me with every step and kept me updated very often. He is very professional. It was great working with you. Thank you so much!
Nway · 10 November 2023
★★★★★ 5/5
TrustpilotJust wanted to say a massive Thank You…
Just wanted to say a massive Thank You to Bethel Gamma​​​​. She helped with all the formalities of sorting out a new tenancy seamlessly.Well done Bethel. :)
Devinder · 1 December 2024
★★★★★ 5/5
TrustpilotJohns have looked after the letting of…
Johns have looked after the letting of our property for over ten years - since it was built.They do it very well. They find reliable tenants and promptly organise the letting process. Ongoing management is efficient, with access to good contractors to do repairs
Edward · 15 November 2024
Agent replied · 24 December 2024
Hi Edward,Thank you for your kind review and for trusting us with the letting and management of your property for over a decade! It’s been our pleasure to work with you and ensure your property is well taken care of.We’re especially pleased to hear that you’ve been happy with the tenants we’ve found and the efficiency of our letting process. Maintaining high standards for ongoing management and working with reliable contractors is something we take great pride in, so it’s wonderful to know you’ve appreciated these efforts.Thank you again for your continued support, we truly value our partnership. Please don’t hesitate to reach out if there’s ever anything you need.
★★★★★ 5/5
TrustpilotSpyros was very helpful and responsive.
Modesta · 31 May 2024
Agent replied · 27 October 2024
Hi Modesta,We're pleased to hear you were impressed with Spyro's service, we will be sure to pass your appreciation along to him.
★★★★★ 5/5
TrustpilotAmazing customer service
Amazing customer service! Thanks, Param!
Reece · 22 September 2026
★★★★★ 5/5
TrustpilotClaudiu has been an exceptional…
Claudiu has been an exceptional lettings negotiator and has gone above and beyond in securing our new family home. He is very personable and efficient in supporting and meeting our needs throughout this process.
Emmanuel · 5 August 2024
★★★★★ 5/5
TrustpilotHad great support from the entire team
Had great support from the entire team, I work mostly overseas and not always able to address tenant issues. Johns&Co have so far managed 3 tenancy’s with very little involvement from me, and the appropriate person from the team has always addressed any issues regardless of who I address emails to…..would recommend them, especially if you need full management of the property
SUDHIR · 5 December 2023
Agent replied · 27 October 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make the teams day!Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotQuick and efficient
Bethel made a great effort in keeping us in the process. She is also very quick to reply to any queries you have. Would recommend her.
Elysia · 3 December 2024
★★★★★ 5/5
Trustpilotswift responses and very helpful
The agents were very swift in giving information and helped me in every step of the way to rent a new apartment in central London! Huge thanks to Martina, Candice and Gytis for all the assistance!
Nir · 22 June 2024
★★★★★ 5/5
TrustpilotProperty sale and purchase
Johns and Co helped us with the sale of our home and purchase of a new home. Both were well managed from the beginning until completion. The team are extremely experienced and very helpful. Highly recommend.
Costas · 21 June 2024
★★★★★ 5/5
TrustpilotAlexandra was very helpful and prompt…
Alexandra was very helpful and prompt in addressing my queries. I’m a long term client of Johns&co. and had questions on my previous tenancy agreement which she traced back. Great support and would recommend.
SUDHIR · 24 July 2024
★★★★★ 5/5
TrustpilotGreat service
I have been really pleased with Priscilla Ogefere and her support through my contract termination and handover process. Priscilla Ogefere took the time to explain the process and take us through it patiently. She also facilitated a seamless agreement of deposit charges with the landlord. Thank you for all your support Priscilla.
Dev · 17 June 2024
Agent replied · 27 October 2024
Hi Dev,We are pleased to hear Priscilla has been able to successfully take you through the end of tenancy process and has diligently explained all aspects of the process, securing you a positive outcome for both you and your landlord. We will be sure to pass your appreciation along to her.
★★★★★ 5/5
TrustpilotWe recently had the pleasure of working…
We recently had the pleasure of working with Ralph to find our new apartment in Embassy Gardens. His level of service was truly exceptional and stood out clearly from our experiences with agents at other companies. We would highly recommend.
Dominic · 22 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
