5/5
TrustpilotShout out to Mystique and Vanessa
Appreciated how vigilant and communicative the agents were at Johns & co. Big shout out to Mystique and Vanessa who have made the move in process feel so much easier than ever!
Trusted Agent profile · Hounslow
JOHNS&CO Brentford reviews in Hounslow
★★★★★
1,386 reviews across 2 platforms
192 High Street, Brentford, TW8 8LB, Hounslow, TW8 8LB
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Hounslow, at 192 High Street, is rated 4.8 out of 5 across 1,386 reviews on two platforms, including 225 Google reviews rated 4.8.
Reviews
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotElliott has been excellent throughout…
Elliott has been excellent throughout the progress, going above and beyond. He was very professional throughout even through frustrating challenges from the other party. Would happily work with and recommend Elliott again.
5/5
TrustpilotPrompt and Excellent Customer Experience
Priscilla is ever ready to assist reliably whenever needed. Well done and thank you Priscilla
Agent replied · 27 October 2024
Hi Eng,Thank you for taking the time to leave this feedback. We will be sure to pass your appreciation along to Priscilla!
5/5
TrustpilotVanessa Sin and Brooke were quite…
Vanessa Sin and Brooke were quite helpful and prompt in helping me finding a new home. They’re approachable and precise at their job and always answer queries in a timely manner
5/5
TrustpilotBryony was a massive help to us in…
Bryony was a massive help to us in liaising with our landlord and the freeholder in order to obtain our pet licence. She helped us step by step which was very reassuring.
5/5
TrustpilotGreat experience with Johns and Co
Great experience with Johns and Co and Leigh Hallet was really helpful.
Agent replied · 24 December 2024
We are thrilled to hear you had a great experience with our team, in particular Leigh. If we can assist you in the future please don't hesitate to reach out.
5/5
TrustpilotEfficient estate agents in London
Johns&Co were super helpful while I was looking to rent a property in the Wapping area. My search was being assisted by estate agent Bailey that constantly kept finding new flats and was always happy to quickly follow up on any questions and viewing requests. Even though in the end I went to a different area of town, I gotta say that my experience was very positive and I would recommend them to anyone looking for a property in London.
4/5
TrustpilotGytis Serkovis helped us get tenants…
Gytis Serkovis helped us get tenants for our property in London. We live in Cardiff so it was difficult for us to get the property ready and cleaned for the tenancy. He helped us get a good cleaning company even though it was not in their remit as they were not going to do the management. Ryan McCabbe, the manager was very helpful in negotiating their terms and conditions. He was very understanding and went out of the way to get the tenancy start smoothly.However I am not very clear about how their accounts team work. Their communication is not straightforward. They send emails without checking with the team I presume as they are incorrect. If they pay attention to give the customer very clear and account information that can be very reassuring .
Agent replied · 24 December 2024
Thank you so much for the taking the time to write review. The team in Wapping is great. We are always looking to improve our service levels and this feedback is really helpful.
5/5
TrustpilotI would like to express my heartfelt…
I would like to express my heartfelt appreciation for Bethel's exceptional work in managing my overseas property. Her efficiency and prompt responses to my emails have been truly impressive. Bethel's strong sense of responsibility and dedication to her clients are evident in the way she keeps me consistently updated with all the necessary information about our property. She follows up on my requests very meticulously, ensuring that every detail is taken care of. Her genuine concern for her clients' well-being has earned my complete trust, as she makes me feel at ease and worry-free about my property. Bethel's assistance in dealing with various tenants and arranging all the check-ups and repairs for the facilities has been invaluable. I am truly grateful for her outstanding service.
5/5
TrustpilotService is all about the details
Service is all about the details. As a proporty owner living in China, I wish my agent could check my proporty as careful as I did by my eyes. Johns&Co did it. I felt Johns&Co is more careful then myself and sometime is even overdoing. I am very satisfied with Johns&Co's services.
Agent replied · 27 October 2024
Thank you for trusting us with your property! We’re pleased that our attention to detail exceeded your expectations. We understand the importance of finding a reliable agency to manage your property when overseas, and it's wonderful to know that you feel confident with our service.
5/5
TrustpilotCharlie and Victoria are absolute Professionals.
Charlie and Victoria are absolute professionals. They are appreciated and trusted by the tenant and landlord alike. They go the extra mile. I have asked Charlie to assist me, in matters beyond his function, and it was done efficiently and timeously and most importantly with the greatest pleasure. Thank you both so much.
Agent replied · 27 October 2024
Hi Michael,Thank you for your kind words about Charlie and Victoria! We’re delighted to hear they went the extra mile for you and made sure all your needs were met efficiently and with pleasure. We’re proud to have them on our team, and we’re always here to help with any further assistance.
5/5
TrustpilotProperty Management when done right
Our Agent - Lara Robson, senior property manager - is outstanding. Lara, understands that Johns and Co. is acting on our behalf looking after our interests; she pro-actively brings to our attention any regulatory requirements (protecting us); Lara puts in thought in advance prior to approaching us, seeks multiple quotations when it comes to maintenance costs and quotes only the most fit for purpose one, saves us time and effort and makes our lives easier. Johns and Co. Management Team is lucky to have her.
5/5
TrustpilotGreat experience.
Everything went very smooth. Candice and Gytis were extremely helpful.
Agent replied · 27 October 2024
Hi Filip,Thank you for your review. We will be sure to pass your appreciation along to Candice and Gytis.
5/5
TrustpilotMany thanks to Priscilla Ogefere for…
Many thanks to Priscilla Ogefere for attending to my queries.
Agent replied · 27 October 2024
Thank you for leaving this 5* rating. We will be sure to pass your gratitude along to Priscilla.
5/5
TrustpilotGreat agency 100% recommend
Gergana was so helpful and spent a lot of time viewing flats with us. Overall an amazing experience, from flat viewings to referencing and final paperwork with the help of Leigh.
5/5
TrustpilotVictoria and her team have done an…
Victoria and her team have done an amazing job!
Agent replied · 27 October 2024
Hi Xavier,Thank you for your kind review. We are pleased to hear Victoria and the team impressed you with their service!
5/5
GoogleOnce I have started the sale of my property with Johns&Co, I felt really positive and reassured. Excellent communication, friendly and professional service from everyone in the Brentford branch, especially Dyaun who was amazing from start to the end. Thank you all and keep up the great work.
5/5
TrustpilotI deal with many companies
I deal with many companies, but it’s rare to find such helpful employees like Victoria and Cynthia. I ask a lot of questions, and they always respond with happiness. I even repeat the same question three times, and they answer with joy and kindness every time. I had many housing options in the same area, but I chose to stay here because of how they treated me. Thank you for having them as a wonderful part of your team!
5/5
TrustpilotPriscilla is amazing
Priscilla is amazing, she was so helpful and responsive.
Agent replied · 27 October 2024
Hi Amina,Thank you for your feedback! We're thrilled to hear that Priscilla provided such helpful and responsive service. We'll be sure to pass along your kind words to her.
5/5
TrustpilotThank you Liam
Thank you Liam, i really appreciate everything that you have done for me. I recommend your services with both pleasure & confidence in your ability to find the best possible outcome … & that's what I tell everyone I speak with.
5/5
TrustpilotBest lettings agent
Best lettings agent! Amber was excellent. Friendly professional and prompt!
Agent replied · 27 October 2024
Thank you for your review! We're delighted to hear that you had such a positive experience with Amber. Your satisfaction is important to us, and we appreciate your feedback. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing us as your lettings agent!
5/5
TrustpilotKimberley McCollins of Johns & Co
Kimberley McCollins of Johns & co is my new property manager. I am very pleased to have her as my property manager as I live overseas and need somebody efficient to manage my property. She has been very responsive to my requests and queries and has provided me top-quality service so far.
5/5
TrustpilotProfessional and courteous
Professional and courteous, thank you Bethel Gamma for finding us new tenants in such a short span of time. On top of that, Bethel expertly navigated us through this renewal process.
5/5
TrustpilotEllie-Mai Hannan - super helpful property manager
Ellie-Mai Hannan is great! Always responsive and gets issues and requests resolved quickly.
Agent replied · 27 October 2024
Hi Cristine,Thank you so much for your kind words! If there's anything else you need assistance with in the future, please don't hesitate to reach out.
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