Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI can’t describe how grateful I am for…
I can’t describe how grateful I am for Claudiu. He has been extremely helpful and he is very prompt with his responses. I had a bit of issue with moving out and he was extremely helpful with finding solutions to my problem. He is amazing!
Gozde · 20 August 2024
Agent replied · 27 October 2024
Hi Gozde,Thank you for your kind words. We’re so glad that Claudiu was able to provide the prompt and helpful support you needed, and successfully resolve your problems. Finding solutions that ease client's issues is something we’re very proud of. We wish you all the best in your new home!
★★★★★ 5/5
TrustpilotVery smooth process by Candice
Very smooth renting process. Candice has been very helpful and responsive on all the documents, which made the process very pleasant.
Di · 20 December 2024
★★★★★ 5/5
GoogleMy experience with Johns and Co Brentford has been really great. Faid Al-Jashamie has made the all process - from the viewing until the tenancy agreement and key collection - go smoothly and efficiently with his high professionality, great care and extreme kindness.
Annalisa · 10 November 2023
★★★★★ 5/5
GoogleAndrew makes everything easy and stress-free. Friendly, sharp, full of useful info, you really feel he treats you like a friend, not just a client. Always happy to help!
Yaser · 16 February 2026
★★★★★ 5/5
TrustpilotJohns and Co exceeded all my…
Johns and Co exceeded all my expectations as a property agent. Their team was incredibly professional, attentive, and responsive, especially sebastian and candice Chan.They found the perfect property for me and made the entire process seamless and stress-free. I highly recommend Johns and Co for their outstanding service!
Vipul · 23 June 2024
Agent replied · 27 October 2024
Hi Vipul,Thank you for your fantastic review! We're delighted to hear that Sebastian and Candice exceeded your expectations and made the process seamless. Your recommendation means a lot to us. If you need anything else, we're here to help!
★★★★★ 5/5
TrustpilotTop notch service.
My experience was a good one. From the apartment viewing to the documentation process up to moving in was a seamless one. The Johns & co team were very professional and were available to respond to all my queries.
Sandra · 18 November 2024
Agent replied · 24 December 2024
Hi Sandra,We’re thrilled you had a seamless experience, from viewing to moving in. Thank you for recognising the professionalism and support of our team.
★★★★★ 1/5
TrustpilotPoor customer service
Hello, everyone. Don't trust John.co estate agents, when you moved in the flat, took a video and pictures everywhere of the rental property, don't trust this people, super doggy, after moved out, it's not easy to keep your deposit, it's too difficult to deal with type of estate agents, if not careful, they keep the deposit, don't believe them at all, no have good customers service and not getting deals with them at all , go find a flat with Foxton
Consumer · 21 June 2024
★★★★★ 5/5
TrustpilotJose has been very helpful and fast to…
Jose has been very helpful and fast to respond when we had an issue with our washing machine recently. Thank you Jose!
Kristina · 30 November 2024
★★★★★ 5/5
GoogleMarzaan have been really supportive although i did you put any offer through this firm, but service is flawless and very supportive from clients perspective.
Nishant · 26 March 2026
★★★★★ 5/5
TrustpilotWe have been renting our property with Johns & Co for almost 8 years now.
The team of Matthew, Victoria, Toyin, Cynthia and Charlie are a fantastic team. There are often challenges for a landlord when renting out a property, but this team always pushes to get the best and prompt resolution for both the landlord and the tenant.
Jonathan · 24 August 2024
Agent replied · 27 October 2024
Hi Jonathan,Thank you for taking the time to leave this kind review. We are pleased to hear Matt, Victoria, Toyin, Cynthia and Charlie proved to be the dream team! Protecting the interests of our clients is always our first priority, and it's fantastic our team were able to ensure both your requirements were met. Once again, thank you for this review and we hope to have the opportunity to assist you again in the future.
★★★★★ 5/5
TrustpilotGreat service
Having a great experience with Johns&Co so far, particularly Andrew has been super helpful and flexible. Very impressed with the service.
Rui · 9 December 2024
★★★★★ 5/5
TrustpilotThankful for Bethel's excellent help
I have had a great experience working with Bethel. She is always quick to respond to any queries and consistently goes above and beyond to help with any issues related to the property. Her professionalism have made our experience much smoother and stress-free.
Oksana · 3 September 2024
Agent replied · 27 October 2024
Hi Oksana,Thank you for your thoughtful review! We're delighted to hear that you've had such a positive experience working with Bethel. We're proud to have him on our team and thrilled that his professionalism has made your experience smoother and stress-free. We'll be sure to pass along your kind words to Bethel. Thank you for your continued trust in our services!
★★★★★ 5/5
TrustpilotThe level of diligence and promptness…
The level of diligence and promptness in delivering service, information and resolving clients queries. Amber and Marwa were extremely helpful and responsive. Isabel is also a wonderful team leader!
Ibrahim · 1 August 2024
★★★★★ 5/5
TrustpilotAmy is so sweet and attentive
Amy is so sweet and attentive. She helped me a lot during the whole process. She is very helpful and professional.
Rachel · 5 December 2024
★★★★★ 4/5
TrustpilotYour experience depends on your property manager
For any property manager, it is essential to prioritise the client's concerns, be a good listener, be good at following up, and most importantly, be an efficient executor. In my experience so far, Aladdin Derdour embodies these attributes!
FT · 15 November 2024
Agent replied · 24 December 2024
Thank you for your thoughtful words about Aladdin. We're glad his dedication and professionalism stood out to you. If we can do anything further to assist you, please don't hesitate to reach out!
★★★★★ 5/5
TrustpilotI've recently had a change in tenant…
I've recently had a change in tenant and Priscilla Ogefere has gone above and beyond to help get my rental in shape for the new tenant whilst negotiating with the old tenant. She didn't have to but am grateful she took the initiative and delivered for me.
Vinay · 18 June 2024
Agent replied · 27 October 2024
Hi Vinay,We're thrilled to hear Priscilla went above and beyond to ensure your property your property was well maintained for your new tenants. Ensuring our clients receive a premium level standard service is our top priority, and it's fantastic to hear Priscilla delivered this. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotGood service and quick reaction
i had a pleasant experience with JohnsCo as always, and this time with property manager Bryony in communication with my rent issues and payment due. The reminder was in time and confirmation speed is quite quick. Really appreciate it
King · 22 October 2024
Agent replied · 24 December 2024
Bryony appreciates the positive feedback! We’re so glad she could make your experience smooth and straightforward, and that you have been consistently impressed with our services.
★★★★★ 5/5
TrustpilotParam Virdee is very helpful
I am very happy for Param’s help on the delivery of the letter from the property developer and follow up. It helps to avoid any legal action if I didn’t receive the letter to make the necessary payment.Very appreciated.
Rio · 22 October 2024
Agent replied · 24 December 2024
Hi Rio,Param is glad to have been able to assist and ensure you are up to date with compliance! Thank you for the kind words, and please don’t hesitate to reach out if you need anything further.
★★★★★ 5/5
TrustpilotThey are a good agency
They are a good agency. My property manager Lara Robson is quick and efficient. So far happy with the service!
Anna · 4 December 2024
★★★★★ 5/5
TrustpilotLegal paperwork was made easy with…
Legal paperwork was made easy with Bethel’s help. Everything went smoothly and she followed up when some emails were missed.
Daryle · 2 December 2024
★★★★★ 5/5
TrustpilotProfessional service and found me a…
Professional service and found me a great tenant. Shout out to Mystique and Sebastian for their big help in this!
Nikhil · 1 December 2024
★★★★★ 5/5
TrustpilotNice job
My agency Bethel is very nice and supportive. Had helped a lot and effectively got tiny issues solved. Loved that!
Ruotong · 30 November 2024
★★★★★ 5/5
TrustpilotI’ve had a wonderful experience with…
I’ve had a wonderful experience with Johns & Co and in particular with Alexandra, who has been helping me and my partner move into our new home. She was really helpful and responsive, making the whole process easy and enjoyable.
Victoria · 30 September 2024
Agent replied · 27 October 2024
Hi Victoria,Thank you for your kind words! We’re thrilled that Alex made your move-in experience easy and enjoyable. We always aim to provide helpful and responsive service, and it's great to hear that you and your partner had a positive experience. Welcome to your new home!
★★★★★ 5/5
GoogleOverall, very pleased with the service. Especially with Mr. Andrew Healey who who took great care of me during the whole process. Very patient and understanding lettings manager - absolute delight to engage with. THANKS A BUNCH FOR ALL YOUR SUPPORT AND EFFORTS Andrew - I now have an amazing flat to live in :)
Mayank · 21 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
