Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotHappy Customer …
I've worked with Johns and Co since 2019 and am satisfied with their service. While rental rates have sometimes been below expectations, their benefits outweigh the drawbacks. I highly recommend them. Special thanks to my agent Gemma, who's prompt and efficient.
Genelle · 8 September 2024
Agent replied · 27 October 2024
Hi Genelle,Thank you so much for your kind review and for your continued trust in Johns&Co! We are happy to hear that our services have been valuable to you. We truly appreciate your recommendation and are delighted to know that Gemma has been such a reliable and efficient agent for you. We'll make sure to pass on your special thanks to her!If there's ever anything more we can do to support you, please don’t hesitate to let us know. We look forward to continuing to assist you!
★★★★★ 5/5
TrustpilotI can only say Mr
I can only say Mr. C. Clupito gave us great service and support Good customer service means consistently meeting customers' expectationasy, personalised and empathetic. John's& Co delivered excellent customer service they take time to understand the needs of my nephew unique needs. Thank you from my heart.
Nazli · 22 May 2024
Agent replied · 24 December 2024
Thank you for your kind words! We're thrilled to hear that Claudiu provided you with great service and support. At Johns&Co, we strive to deliver excellent customer service, tailored to each individual's unique needs. Your heartfelt appreciation means a lot to us.
★★★★★ 5/5
GoogleWe had a really great experience working with Andrew Healy at JOHNS&CO. He was incredibly helpful and showed us several great apartments. We really appreciated the time he took with us and the great conversations along the way. He was always kind, patient, and professional. Would definitely recommend him to anyone looking for a place!
Andrew · 13 May 2025
★★★★★ 5/5
TrustpilotVery professional team
Very professional team, proactive and always available for help and to answer any queries. I love working with everyone specially Matthew who is ready to support and give the right solutions and answers always
Hassan · 19 December 2024
Agent replied · 27 October 2024
Hi Hassan,Thank you for your review. We strive to support our clients every step of the way, and it’s wonderful to hear that we met your expectations. If you ever need further assistance, we’re here to help!
★★★★★ 5/5
TrustpilotPriscilla was very helpful
Priscilla was very helpful, got my matter sorted very quickly too.
Giorgio · 24 August 2023
Agent replied · 27 October 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla.
★★★★★ 5/5
TrustpilotRenting with Johns&Co is easy and fast
Renting with Johns&Co is easy and fast. Brooke Williams and Bethel Gamma has been very helpful throughout the process.
Frankie · 2 December 2024
★★★★★ 3/5
TrustpilotVery hit and miss service as landlords.
Very hit and miss service as landlords.Today excellent, 5-star experience with Adete Gomes for a water leak, fixed in less than 2 hrs. A few months ago took unreasonably long to fix lack of hot water.
ANDREA · 15 November 2024
Agent replied · 24 December 2024
Hi Andrea,Thank you for your feedback! We’re delighted Adete delivered such excellent service. Your input helps us continue to improve and provide consistent 5-star experiences. To discuss your experience further, please contact us at customercare@johnsand.co.
★★★★★ 5/5
TrustpilotWell done and great job !
Well done and great job !Our sincere thanks to the Johns&Co team(Edith in Hong Kong , Victoria and James also Bradley from London offices) for the great advice and services in the letting of Aspen. Ambrose & Pansy
Ambrose · 16 October 2024
Agent replied · 24 December 2024
Hi Ambrose,Thank you, Ambrose & Pansy! We’re thrilled to hear that Edith, Victoria, James, and Bradley were able to assist with your rental journey. Providing tailored advice and exceptional service is what we strive for. Thank you for entrusting us with your let! Please let us know if we can assist you any further.
★★★★★ 5/5
TrustpilotEbru
Ebru’s commitment to exceeding expectations has genuinely made a difference, her attention to detail and handling every situation professionally has led to a positive process . We are so grateful to have her as our property manager.
Mike · 12 November 2024
Agent replied · 24 December 2024
Hi Mike,Vanessa is grateful for your kind words! We’re happy to have been accessible and able to address all your queries. Thank you for choosing Johns&Co!
★★★★★ 5/5
GoogleWe are very pleased with our experience of Johns&Co Brentford, especially the support of Sania. We had been looking for a while and Sania went above and beyond to get us the home we wanted.
Lauren · 13 February 2024
★★★★★ 5/5
TrustpilotYour staff Ellie Mai Hannah is very professional
Your staff Ellie Mai Hannah is very helpful for me to Manager my buy to let property in London (Silk District) Her response is very fast and professional.
Kelvin · 28 June 2024
★★★★★ 5/5
TrustpilotLara Robson did a great job liaising…
Lara Robson did a great job liaising with our tenant with regards to a sink issue. She managed to resolve the matter in satisfaction of both parties very quickly, liaising with contractors and the management company.
Javier · 2 November 2024
Agent replied · 24 December 2024
Hi Javier,Thank you for recognising Lara’s dedication and effective handling of maintenance issues! Her ability to communicate smoothly with tenants and contractors alike is a key part of our service, and we’re so glad it contributed to a swift, satisfactory resolution. Thank you again for your feedback!
★★★★★ 5/5
TrustpilotSilvia from Johns & Co
Silvia from Johns & Co. made the whole process run smoothly for me. I highly recommend! Friendly and professional team. Thank you so much for your assistance, you have been most helpful!🙏🏽
Andreia · 22 December 2025
★★★★★ 5/5
GoogleJoe was an absolute legend and extremely professional agent. Coming from abroad, we had limited time and resources to find a residence in London. He went out of his way to assist us in finding the perfect home and making the transition as smooth as possible. 10/10 would recommend!
Jacques · 11 January 2023
★★★★★ 5/5
TrustpilotGood experience and efficient support
I have very good experience with the help of John&Co. Michael Fadiora assisted me a lot. He fully understood my needs and my preferences in a very short time. Then I can find what I really interested very soon. His help is super efficient. Thanks
Luo · 22 May 2024
Agent replied · 27 October 2024
Hi Luo,Thank you for sharing your positive experience with us! We're thrilled to hear that Michael provided excellent assistance and understood your needs quickly, resulting in a efficient and successful outcome. Your satisfaction is our priority, and we're delighted to have been able to assist you.
★★★★★ 5/5
TrustpilotJohns and Co
Johns and Co. are really the "A Team" regarding letting and management of flats in London. They have excellent team members, who are always ready to assist any matter required by the Landlord and Tenant as well.
Doron · 3 October 2024
Agent replied · 27 October 2024
Hi Doron,Thank you for your fantastic review! Our team works hard to assist both landlords and tenants, and we're glad to hear our efforts are appreciated. Your feedback means a lot to us, and we look forward to continuing to provide excellent service!
★★★★★ 5/5
TrustpilotI had a pleasure to have Naomi Madourie…
I had a pleasure to have Naomi Madourie as my property manager. She has shown her professionalism and dedication so any issues raised in the apartment and most importantly prompt actions to resolve any issues.
Ilya · 31 October 2024
Agent replied · 24 December 2024
Hi Ilya,Thank you for your kind feedback! We’re thrilled to hear about your positive experience with Naomi. Her professionalism and dedication truly make a difference, and it’s wonderful to know she was able to address any issues promptly. Your satisfaction is very important to us, and we’ll be sure to share your appreciation with Naomi. Thank you for choosing Johns&Co!
★★★★★ 5/5
GoogleGreat experience working with Sania Manocha and team at Johns&Co! We found her knowledgeable, professional, and overall accommodating particularly in regards to our schedule.
O'Nea · 11 August 2024
★★★★★ 5/5
TrustpilotEfficient & timely rent renewal
I would like to praise Katy Donachie (Johns & Co's Renewals Consultant) for pro-actively reminding me of the rental renewal, optimising the negotiation process and rapidly preparing an online contract. This was an ideal experience for me as a landlord. Thank you
A · 4 July 2024
Agent replied · 27 October 2024
Thank your for leaving this review. We are pleased to hear Katy proactively ensured you were aware of important information related to your property and provided you with a stellar service. We will be sure to pass your appreciation along to her.
★★★★★ 5/5
TrustpilotGreat estate agents who assisted my…
Great estate agents who assisted my first purchase. Had the pleasure of Max being the agent on the sale. Really went above and beyond to accommodate everything. Very responsive to all my questions and helped push the sale through as quick as possible. Max even went out the way to pick me up from my office to view properties. Would highly recommend their services
Connor · 11 December 2024
★★★★★ 5/5
TrustpilotAladdin Derdour
Aladdin Derdour He was assigned to my property about 2 months ago He was very helpful , professional and respond quickly to my queries .I really appreciate his work Keep the good work AladdinEntesar
Entesar · 11 November 2024
Agent replied · 27 October 2024
Hi Entesar,Thank you for your feedback. We’re glad to hear that Priscilla was able to assist you promptly and efficiently. Our team is committed to providing responsive and helpful service, and we’re happy that you had a positive experience.
★★★★★ 5/5
TrustpilotRahan and Victoria have been fantastic…
Rahan and Victoria have been fantastic helping us find somewhere to rent, and have made the process of moving in pain-free. They have responded to all enquiries promptly and have been clear with communication.
Luc · 7 November 2024
Agent replied · 24 December 2024
Hi Luc,We’re delighted Rahan and Victoria made your renting experience so smooth and stress-free. Their prompt communication and dedication to clarity are essential to our service. Thank you for your recommendation!
★★★★★ 5/5
TrustpilotProperty management
Recently faced with issues with a leak in the flat, our property manager, Naomi Madourie, has been exceptional at handling the problem. Her swift response and assistance in getting a contractor to fix the issue has been incredible.
Raad · 2 September 2024
Agent replied · 27 October 2024
Hi Raad,Thank you for leaving this kind review. We are pleased to hear Naomi has dealt with your property issues with haste and care, and that they have been resolved with her aid. We will be sure to pass your gratitude along to her.
★★★★★ 5/5
GoogleOur agent Mehdi was really helpful all the time. He showed much understanding and tried his best to secure the property for us! It was a good experience from start to end with Johns&Co because of him.
Xinyan · 10 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
