Trusted Agent profile · Hounslow
★★★★★
1,376 reviews across 2 platforms
192 High Street, Brentford, TW8 8LB, Hounslow, TW8 8LB
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Hounslow, at 192 High Street, is rated 4.8 out of 5 across 1,376 reviews on two platforms, including 225 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. JOHNS&CO Brentford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
TrustpilotParam is a great property manager
Param has been great as a property manager. He has assisted well with the issues we reported, which were far and few in between. He is professional and courteous. I shall miss his professionalism.
Hi Nikhil,Thank you for the wonderful feedback on Param's support! We're so glad his professionalism left a lasting impression. Feel free to reach out to us if you need any assistance in the future.
5/5
TrustpilotOverall very good end of tenancy…
Overall very good end of tenancy experience. J&C were the letting and managing agency. Process was streamlined and the team very responsive. Special shout out to Spyros who was overseeing the process - very reasonable and practical to deal with, super friendly throughout
Hi Noam,Thank you for sharing your positive end-of-tenancy experience with us! We're thrilled to hear that our team at Johns&Co, especially Spyros, provided a streamlined process and responsive support. Your kind words about Spyros's friendliness and practical approach are greatly appreciated.Should you need assistance in the future, please don't hesitate to reach out.
2/5
TrustpilotThe poor handling of post-tenancy matters has left me dissatisfied with the service.
I rented a property through Johns & Co. for a year. While the tenancy itself went smoothly, my experience at the end of the tenancy has been disappointing.After moving out in early April, it took a significant amount of time and multiple follow-ups before I received my deposit back. A portion of the deposit was withheld to cover my final bill, with the promise that any remaining balance would be refunded once the bill amount was confirmed. Unfortunately, since April, I have yet to receive the remaining balance despite consistent follow-ups.The person initially handling my case left the company, and it appears my case was overlooked. I have had to repeatedly contact Johns & Co., often explaining my situation from the beginning to different staff members. Despite assurances that I would receive callbacks or updates via email, no one has ever followed through.This lack of communication and resolution is disappointing and unprofessional. While the tenancy itself was positive, the poor handling of post-tenancy matters has left me dissatisfied with the service.
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotA big thumbs up for this company .I…
A big thumbs up for this company .I rented a property just over 18 mths ago and the team esp Param Virdee the property manager couldn't have been more efficient or helpful .When the underfloor heating went awry ,param not only chased the contractors regularly but also proactively sourced a radiator and had it delivered so the flat wasn't freezing ! Very much appreciated .He is also responsive to requests for any help that is needed and is honest about how long it will take .thank you.
Thank you for your feedback and kind words! We’re delighted to hear about your positive experience with our team, especially with Param. Ensuring our tenants are comfortable and well taken care of is always a top priority for us.We’re so glad Param was able to step in promptly and go the extra mile to keep your flat warm during the underfloor heating issue. Your acknowledgment of his proactive approach and transparency means a lot to us.
5/5
TrustpilotMoving into LCI.
Sarah and Alexandra helped us move into LCI. Was a very fast, smooth, and transparent process, with them catering to our requests and questions at every step. Sarah was especially attentive during our viewing day.
Hi Tom,We’re thrilled to hear about your positive move-in experience at LCI! Sarah and Alex work hard to make sure everything goes smoothly, and we’re happy they were able to cater to your requests. Enjoy your new home!
5/5
TrustpilotCharlie Carter was outstanding
Charlie Carter was outstanding in his proactive approach. He marketed the apartment and found tenants before he even got in touch. He wrapped up the details quickly and professionally. A seamless experience from start to finish.
Hi Ismail,Thank you for your wonderful feedback! We’re delighted to hear that Charlie’s proactive approach made such a difference in your experience. We pride ourselves on delivering seamless service, and we’re glad Charlie made that happen for you.
5/5
TrustpilotProfessional & helpful
Vanessa & Alex were very helpful on each step of the process and answering all of the queries on time. Everything has been managed as expected, I'm very happy with the services tbh.
Hi Ayoub,Thank you for sharing your experience! We're happy to hear Vanessa and Alex provided the support you needed throughout each step of the process. Making things smooth and efficient is what we aim for, and it’s great to know everything met your expectations.
5/5
TrustpilotThe perfect agency
During my search to find a new home, I had the pleasure of working Skye Campbell a brilliant letting agent from Johns&Co, whom had helped me find exactly what I was looking for with the perfect location and did this all within a quick time frame which I needed. I would also like to note that another colleague called Charles Mystique had helped me with the process of referencing, making my move easy and hassle free, truly revealing to find such an attentive and professional agency like Johns&Co with amazing staff.
Hi Zach,Thank you for sharing your positive experience with Skye and Mystique! We're delighted they made your move quick and hassle-free. Your kind words mean a lot to us, and we’re glad to have helped you find the perfect home.
5/5
TrustpilotHelpful Property Manager
It has been a nice experience with Property Manager Mr. Kevin Lee, who manage my property since Sep 2024.He explain every issues clearly with patient since I’m not keen to read and understanding every document. And he always maintain good communication with me which makes me free from troubles.Mr. Lee definitely shows a good standard of service. Thank you for Johns and Co. giving me such a good experience and would 100% recommend to any landlord who seeking for a good serivce.
Hi Linda,Thank you for your kind feedback about Kevin. We’re thrilled to hear his clear communication, patience, and professionalism have made managing your property stress-free. Kevin’s dedication to addressing concerns thoroughly and keeping you informed truly reflects our commitment to excellent service.Your recommendation means a lot to us, and we’ll be sure to share your praise with Kevin. Thank you for trusting us, and we look forward to continuing to support your property needs!
5/5
TrustpilotWhole process was brilliant
Whole process was brilliant. Michael was very responsive and such a great person to get us into our new home. The whole team really supported us and matched us with a great place. Thanks all!!
Hi Alex,Thank you for the great feedback! We're so pleased to hear that Michael and the team were able to make the process smooth and match you with a great new home. We take pride in being responsive and supportive, and it's fantastic to know you had such a positive experience. Best wishes for your new home, and feel free to contact us if you need further assistance.
5/5
TrustpilotThank you!
Bradley Jenkins:- I wanted to take a moment to express my sincere gratitude for all the effort you’ve put into managing my property concerns. After the challenges I experienced with the previous management company, it’s been a tremendous relief to work with someone who genuinely cares and responds so swiftly.Your prompt attention to the issues in my flat, as well as your willingness to go above and beyond, has made a real difference and I feel reassured knowing it’s in capable hands.Thank you once again for your professionalism and dedication, it’s truly appreciated.Kind regards,Brian Weaver
Hi Brian,Thank you for your kind words, Brian! Bradley takes great pride in providing attentive and professional service, and we’re thrilled he’s made such a positive impact. Your appreciation means the world to us, and we’re always here to help.
5/5
TrustpilotProfessinal, prompt property management
Ellie-Mae Hannan manages one of our properties for us and i have always found her to be professional, prompt property manager whom is working on my behalf. Thanks Ellie for your support.
Hi John,Thank you for your feedback! We’re delighted to hear that Ellie’s professionalism and promptness have consistently supported your property needs. We’ll be sure to share your kind words with her.
4/5
TrustpilotHelpful!
Johns and Co have been good with arranging the rental agreements and fixing issues around the property. Abida Tasnim has been great in providing timely responses and communicating with the landlord on our behalf. Much appreciated!
Hi Doris,Thank you for your positive feedback! We're glad to hear that you've had a good experience with our team. We're especially pleased that Abida has been able to assist you effectively with timely communication and support. We strive to ensure that everything runs smoothly for our clients, and it's wonderful to know that our efforts are appreciated. We'll make sure to pass along your kind words to Abida. Thank you for choosing Johns&Co!
5/5
TrustpilotFantastic team, great work & I highly recommend them
Wish to thank the whole team for the excellent service we received. Every step of the process was dealt with professionalism, efficiently and a care to customer satisfaction.The team made sure our needs were met, their attention to detail and very friendly attitude , made the entire process smooth and stress free, and we truly appreciate it.Thank you once again for your hard work and commitment. I’ll happily recommend your services and look forward to working with you again.
Hi Priya,Thank you so for this glowing review! We’re delighted our team could make your experience smooth and stress-free. Your recommendation is important to us, and we look forward to working with you again.
5/5
TrustpilotWhen cooperation is a pleasure
We thank Shareen and Alexandra from the bottom of our hearts for their cooperation and responsiveness. Thanks to them, searching for housing and renting in London was very comfortable. Thanks to the girls, we now have a gorgeous apartment in London.
Hi Irina,We are pleased to hear Shareen and Alex made your property search a comfortable and pleasant experience, and that the result was a happy one! We wish you all the best in your gorgeous new property.
5/5
TrustpilotMy thanks to Sardar and the team for…
My thanks to Sardar and the team for their adept and efficient management of a complex scenario. Sardar kept me fully informed and offered options and solutions. My thanks to him and all the team for their kind and courteous attention.
Hi Raj,Thank you so much for your kind words! We're thrilled to hear that Sardar and our team were able to effectively manage your situation and provide you with the support you needed. Keeping our clients informed and offering solutions is always our top priority, and we're grateful for the opportunity to assist you. Your appreciation means a lot to us, and we look forward to serving you again in the future. Thank you for choosing us!
5/5
TrustpilotExcellent!
Our experience with johns & co has been excellent. Bradley and Leigh were responsive and helped us navigate every stage of the process making it less stressful for us. Well deserved 5 stars!!
We’re glad to hear Bradley and Leigh made a difference in your journey. Thank you for the five stars and for choosing Johns&Co!
5/5
TrustpilotLara Robson has been super responsive…
Lara Robson has been super responsive during the move in process and has been available for all queries and questions. She’s been ensuring we have everything and making all the different calls and requested needed.
Hi Fouzia,Thank you for your feedback! We’re thrilled to hear that Lara has been responsive and helpful during your move. We wish you all the best in your new home, please let us know if there is anything else we can assist you with.
1/5
TrustpilotTHE WORST OF THE WORST
After 8 months, I have to say, The renting experience with Johns&Co is the worst of the worst experience ever in my life with a real estate agency. The first day we moved in, we reported a bunch of issues: the hob wasn’t working properly, a few lights weren’t working, the washing machine wasn’t working, the oven wasn’t working… until this very day, the hob is still not working properly, the lights are still the same, the washing machine is broken again, they told us to fix it ourselves???🥹I’ve given up on trying to communicate with them, because every single person in this company, from top to bottom, no body gives a shi*t about the tenants. I never regretted anything in my life, but I regretted that I trusted Johns & Co with my life 😭 We just want to live here peacefully and do not want to cause any problems, but they don’t let us😫 We left a review on here shortly after we moved in and they tried to make it disappear and said it wasn’t true😖 so we had to provide all the information for trustpilot to keep it. Oh, and before we moved in, we viewed another flat in the same building on the second floor, I asked the guy if there was AC in the flat, he said “yes, and you can control it through your phone”, we were very excited, because we assumed every apartment had air conditioners. However, after we moved in, we didn’t find anything that looked like an AC unit, asked Johns and Co, they said I shouldn’t have assumed that every apartment would have AC, only some luxury apartments have it. 😭 I asked our neighbours, they said only 8th floor and above have AC😭 so we know who’s lying. 😢😢😢I’ve seen some people say this company doesn’t give deposits back to tenants. I will have to pray every day from now on so I can get my deposit back😭Anyway, please avoid this company at all cost, and hope nobody gets bullied by them again 😢
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotAs a remote landlord I have been very…
As a remote landlord I have been very impressed with the overall service provided to me by the team at John & Co, particularly Charlie, Alexandra and Cynthia. Thank you for the pleasant experience and the seamless transition.
Hi Taimni,Thank you for your kind review, and for placing your trust in our team. We understand the work that can go into being a remote landlord, and we are pleased to have the opportunity to assist you.
5/5
TrustpilotGreat experience letting my property with J&C
Let my property through Johns & Co for a year and recently moved back in. The entire process was smooth and professional, and the team was always helpful and responsive. Special thanks to Matthew Spencer, Lara Robson, and Charlie Carter for their outstanding support throughout, they made everything so easy. I recommend Johns & Co for their great service!
5/5
TrustpilotPriscilla the fabulous
Priscilla was fantastic in sorting out a smooth transition of my tenants. She showed immense patience and skill in dealing with the difficult situation of negotiating the various costs and charges for the outgoing tenant keeping my interest in mind.
Hi Kausik,Thank you for your review! We're thrilled to hear that Priscilla provided such excellent service in managing the transition of your tenants. It's wonderful to know that she demonstrated patience and skill in navigating the complexities of negotiating costs and charges, always keeping your best interests in mind. We truly appreciate your kind words and your trust in us. If you ever need assistance again, please don't hesitate to reach out. Thank you for choosing us!
5/5
TrustpilotIt has been a fantastic experience…
It has been a fantastic experience moving in. Victor was super helpful and friendly and helped us negotiate with the landlords based on our needs and sourced the right apartment in a short period of time. Bethel was also very responsible and responsive in the follow-up conversations with validation checks and move-in check list. Overall great experience, thanks victor and bethel
5/5
TrustpilotExcellent Letting Management Service
I want to extend my heartfelt appreciation to the Property Letting Management Team of Johns & Co (Faid Al Jashamie, Victoria Aderibigbe & Ricardo Escoffery) for their exceptional service in securing a tenant so swiftly. Their deep understanding of the letting process was evident from the start, as they navigated every step with professionalism and efficiency. They expertly marketed the property, conducted thorough screenings, and matched me with a reliable tenant in record time (2 weeks). Their proactive communication and attention to detail made the entire experience seamless and stress-free. It’s clear that their expertise and dedication set them apart in the industry. Thank you for your outstanding work!
Hi Arthur,Thank you for sharing your experience! We’re thrilled to hear that Faid, Victoria, and Ricardo made such a positive impact on your letting journey. Our team is committed to delivering a smooth and stress-free experience for our clients, and it’s incredibly rewarding to know that their expertise and attention to detail made a difference.It’s our goal to support our landlords with clear, proactive communication and seamless service at every step. We genuinely appreciate your kind words and for recognising the dedication of our team. Thank you once again for trusting us with your property, we look forward to continuing to assist you with any future needs!
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Tell us what you need and we'll put you in touch. JOHNS&CO Brentford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
